Spitzer Ford Hartville
Customer Reviews of Spitzer Ford Hartville
Review type:
My sons first truck
Excellent service.
by Jamie Day on 04/16/2025Great customer service the service manager Kim Hillyer did an awsome job and answered all my questions! The mechanic that changed my oil did an excellent job also!Jaime, Thank you for your time and feedback. We are thrilled to hear your service experience with Kim was so positive. We look forward to the next opportunity to serve your needs again.
Time for NewTires
by Debbie on 03/20/2025updated 03/27/2025Service person was James Strosnider. He was knowledgeable, and quick to help me with information and answer questions.Thank you for your kind review, Debbie! We are glad that James was both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
My sons first truck
by Tina on 03/21/2025My son mentioned he needed a truck, after receiving multiple trucks from him. I decided to look for some myself and I found this really nice truck at Spitzer Ford Hartville and sent it to my son along with a few others but I suggested… the Truck from Spitzer Ford Hartville because it states they inspect all their vehicles and they have good reviews. So the next day we went and test drove it and then he bought it. From the minute we walked in the door we were greeted by Mr. Bryant and helped right away, the process was quick and easy. I highly recommend them, they really take pride in good cars/trucks at a reasonable price.Tina, thank you for your positive review and recommendation! We are honored that you and your son took the time to visit us, and we are glad that our team provided you both with a smooth and efficient experience. We warmly congratulate your son on his new ride- on behalf of the entire team!
Review
by Al Guest on 03/14/2025Zach Koval at Spitzer Ford was very helpful and responsive in a timely manner to my purchase of a Ford Maverick.Thank you for your positive review! We are so glad that Zach took exceptional care of you and ensured your experience with us was as smooth as possible. Congratulations on your new Ford Maverick! If there is ever anything more that we may help you with, please do not hesitate to give us a call.
My 3rd truck from this dealership!
by Larry Petry on 02/28/2025Brody Giffin was competent, confident, kind and personable. He found a pickup that met my needs and negotiated a fair deal. I hope to buy my 4th truck from him.Larry, Thank you very much for taking the time to write this wonderful review. We are glad you stopped by and that your experience at- Spitzer Ford Hartville was a positive one. We also know that Brody was happy to help!
Great Service Always
by Dayne Donaldson on 02/13/2025The dedicated people that work at Spitzer Hartville are always ready to help. They will always answer your questions and have free coffee.Dayne, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with the A+ service that you deserve. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Very Efficient Oil Change and Tire Rotation
by Jake on 12/18/2024My wife’s Bronco was taken in and serviced (oil change/tire rotation) within an hour. I did some work on my phone during the service time while in the waiting area at Spitzer. Paid for the service after watching the service video texted to… my phone.Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer Ford Hartville strives to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Safe travels and Happy holiday's!
Friendly and accommodating
by Wendy on 12/03/2024updated 12/11/2024I took my truck in for scheduled maintenance. I was greeted by Kim Hillyer. She was my Service Advisor for my visit. Kim worked with me to get the best price on the tires, and explained everything that was being done with my truck and… answered any questions that I had.Wendy, Thank you for your time and feedback. We are always pleased to hear from our loyal customers! Kim will be overjoyed to hear that you added her in your stellar review! We look forward to seeing you again for another great service experience! In the meantime, please let us know if there is anything we can do for you.
Happy Buyer
by Deb on 09/16/2024Had an excellent experience at Spitzer Hartville Ford. The sales rep, Jonathan Mack was very help during the whole process. Thank you for all the help.Deb, We greatly appreciate you for leaving Jonathan this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Jonathan could provide you with top notch service. We are delighted to know that he was very helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Ford Hartville team!
Great Service
by Pawville on 08/26/2024Sierra Dieble and the entire team are great to work with. Each encounter with a team member was kind and professional. They all worked very hard to ensure a challenging repair was seen through to completion. I will definitely continue… working with the service department at Spitzer Ford in Hartville, OHPawville, you are so kind to mention Sierra and our experts at Spitzer Ford Hartville were great to work with ensuring thorough care to you and your vehicle! We are excited to look forward to seeing you next time and wish you safest of travels until then!
Transmission trouble
by Kristen Ulman on 07/29/2024Dylan Yavoskry got my explorer in as soon as I could get it there. Had to wait a week for parts but had my car back in 2 days after parts was in. I was called the next day to pick it up I just could not get there until the following day.… Jason Springer got me in a rental car and Dylan took care of all the rest. I was very grateful that they were able to get my car in so fast and got it fixed as soon as they had the parts to do so. I am very happy with the service they all provided and will definitely recommend them to friends and family!Kristen, it is such a delight that Dylan provided prompt and efficient service to your car and Jason got you back on the road while comforted that your safety is our priority! Your recommendation for friends and family to check us out goes a long way and we wish you joy in all your travels until next time!
Very Friendly and Professional!
by Hailey Lofland on 05/13/2024Nick was very respectful and friendly when we came in 2 minutes before close just looking. He scheduled a test drive for the next day and was super great to work with. He didn't focus on just my husband when looking at the truck. We have… walked away from dealerships for not talking to me about my truck! This was not the case here. Richard in Financing was amazing to work with, gave us the time we needed to think about it. Not pushy and got us as close as we needed to our desired rate.Hi Hailey, It's great to know that our team provide you with the A+ service that you deserve. Our guests' satisfaction is our utmost priority. Thank you for your positive review, and congratulations on the new truck! Please do not hesitate to let us know if we may ever be of further service to you.
1971 Mustang Mach1 tires and service
by Greg Blankenship on 04/16/2024Sierra was very helpful at my time getting my car serviced. I will gladly go thru her again. She is very knowledgeable and a pleasure to work with her. I will definitely work with her and Spitzer again.Greg, thank you so much for your positive review! We are so glad that Sierra took great care of you and she will be honored to know how confident you are in her efforts. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Spritzer Service
by Dan on 03/20/2024Dylan Yavosrky did an excellent job of scheduling my appointment, explaining what the issue was, what they would and how long it would take. He was very accommodating and knowledgeable.Dan, Thank you for leaving Dylan this positive review and recommendation! We are so glad that he could provide you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!
Friendly service
by Campbell on 02/12/2024The work took longer than anticipated but Sierra Dieble was an excellent customer service rep for the company and made the wait both tolerable and understandable. Very friendly and understanding.Thank you for your great feedback! It's great to know that Sierra had the opportunity to work with you and provide you with the exceptional dealer experience you so much deserve. Please don't hesitate to give us a call in anything.
Falling spalish guard
by Mark on 01/29/2024I called sierra Dieble and explained the problem with my spalish guard. She was able to work me in between her schedules.she got it fixed quickly., good job.Thank you for your 5-star rating, Mark! We are happy to hear that our team provided you with top-notch service throughout your visit! We hope to see you again the next time your vehicle is ready for service.
Very pleased
by Darren on 01/18/2024Great experience looking for a car that had what I wanted. Salesman was very knowledgeable. Very pleased with the whole buying process.Thank you for this wonderful review, Darren! We are honored to hear of your kind words and to know how confident you are in our efforts. Please do not hesitate to let us know how the team may be of further service to you.
Great service
by B king on 01/12/2024Sierra Dieble, was a pleasure ! Quick service , and knowledgeable staff. Thank youThank you for leaving Sierra this positive review! Providing quality and efficient service is so important to us, and we are glad that her efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible!
Great service
by Linda on 10/20/2023I was happy with service, everyone was friendlyThank you so much for your positive review, Linda! We are glad that our team could provide you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to let us know.
No haggling required
by Dieter on 09/29/2023We went to dealership with numbers for the car we wanted from Kelley Blue book and for the car we were trading in and the numbers they offered to me were fair and within the parameters that Kelley Blue book stated. Zach was very helpful and… answered all of our questions. When they were cleaning the vehicle after we purchased it they noticed that one of the tires had a bubble on side wall and instead of just passing it along to us they said that they were going to change the tire and they would drive the car to us the next day. They went out of the way to make sure that we were satisfied and we appreciated it.Thank you so much for your positive review and recommendation! We are so glad that Zach took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with!
The Works
by KAB on 09/13/2023Recently visited the Spitzer Dealership for service on my Ford F150. Had an oil change and tire rotation. Service was prompt, fast, and efficient. Highly recommended Spitzer for all your vehicles needs.Thank you so much for your excellent review! We are so glad that your visit was an all-around success. We greatly appreciate the opportunity to do business with you, and look forward to your next service appointment!
Tina, thank you for your positive review and recommendation! We are honored that you and your son took the time to visit us, and we are glad that our team provided you both with a smooth and efficient experience. We warmly congratulate your son on his new ride- on behalf of the entire team!
by Spitzer Ford Hartville on 03/24/2025