Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
Review type:
Very knowledgeable
by Corey on 11/16/2024
I worked with Oliver, he was extremely knowledgeable and professional!
87 reviews
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Great service! Friendly Staff! Pleasure to work with.
by Travis on 02/11/2025Very professional friendly staff. Made my emergency service appointment a breeze. Would highly recommend this dealership.Thank you for the recommendation! We're glad to hear that our team at Reineke Ford Lincoln of Lima made your emergency service appointment easy and stress-free. We appreciate your support!
Very knowledgeable
by Corey on 11/16/2024I worked with Oliver, he was extremely knowledgeable and professional!Corey, thanks for sharing your kind regards for Oliver and leaving Reineke Ford Lincoln of Lima a five-star review!
Great service
by 2020 superduty on 10/08/2024updated 10/14/2024Great communicationThank you for stopping by to share a positive review of Reineke Ford Lincoln of Lima!
Jaylun and the “Works”
by Scoop on 10/12/20241st class dealership.Thank you for sharing a positive review of Reineke Ford Lincoln of Lima!
Overall Good
by Antoinette Williamson on 09/24/2024It was ok the the saleswoman was great o have only been there a short time. The dislike was they put a gentleman with her who caused her the deal that dayAntoinette, thank you for sharing your feedback. We're glad to hear the saleswoman provided great service but regret that there was an issue with another team member. We'll use this information to improve our customer experience at Reineke Ford Lincoln of Lima.
$330 walked out empty-handed
by Guy who left empty handed 330 on 09/10/2024I came to this Ford dealership in hopes to get the factory key reprogrammed to the vehicle as it was a used car. I bought online with the antitheft system activated after paying money to get the vehicle towed up to the dealership I was… charged $330 For a key that would not even unlock the door. I personally think they could have tried to program the key fob first and then cut the key that way if it did not work I did not have to be charged so much but it seems as if I talked to main focus was making sure that the key blade was cut first, so the key was unique to the vehicle although I had a OEM key present , the price also changed once I arrived to the dealership I was told the price would be $303 after taxes and once I got there and spoke to a different person in a different department the Price was $333 with tax they claim the labor for cutting the key is $200 when I’m sure it’s a machine that does the work for them. They act as if they have to hand chisel the key directly and also I’m sure the program is just plugging up a computer to the OBD two port with the same kind of scanner, but I could not get access to them or the scanner to avoid this Stealership. I also met with rude service over the phone simply because I did not understand. Why did I need to make an account to have the vehicle serviced? I just wanted to come purchase serviced and leave. I didn’t want to sign up for any accounts or promotions or any emails, and text messages that overly occur . And lastly, after going over the statement entered by the employee on the invoice, the information was entirely misleading. Anyone who could read could obviously tell what was typed up was worded the way it was in order to cover someone’s behind. I never once called and asked to purchase a new key I called Ford and asked to get my key reprogrammed and they told me the only way they would do. It is to buy a second key because of the security system, there was also more but that’s not my main issue. My main issue is the fact that Ford could not program a Ford vehicle I spent $330 and walked out with a key that would not even unlock any door or have any remote function. Just doesn’t make any sense that if Ford can’t fix a Ford then exactly where was I supposed to go and the only way they would offer me any other information or help was to pay another $130 for diagnosis although I already paid what I did for the key Most places will at least waive the fee. If you have them fix the problem. This is not the case with these guys.Your experience sounds incredibly frustrating, and I apologize for any inconvenience caused. We strive to provide clear communication and fair pricing, so it's concerning to hear about the discrepancies you encountered. I'd like to discuss this further with you directly and see how we can make things right. Please reach out at your convenience. Thank you, Matt Holtsberry - General Manager - (419) 223-3673
Oil change
by JD on 09/05/2024Easy to schedule appointment and completed as promisedThe team at Reineke Ford Lincoln of Lima loves seeing great reviews! Thank you!
Never again
by Chris on 05/19/2022Simple works oil change 1:15 appointment I show up at 1:00. Had a doctors appointment scheduled at 3 eight minutes from location. Well its 3:45 and still no car!! This has been this way for a while I have owned Lincolns for last 15 years… but didn’t want to get the newest one because of this place’s service. Really wish I hadn’t purchased newest Lincoln.Sales team was prompt and ready
by Amanda on 09/28/2021Sales team was prompt and ready! Everyone was nice and accommodating to the customers needs. The sale of my 2019 Dodge Durango didn’t take much time at all! If you want to get a nice vehicle within your budget this team will make it happen!… Salesman was Terin who worked late to make sure I could take my Durango home that day! Thanks guys!Bad bad sevice on recall
by Bad bad recall service on 12/10/2020I took vehicle in for air bag recall and they trash my dash installing it then told me its because it's not a brand new vehicle and there is a huge hump in the middle like its deformed but won't help me and acting rude about itMKZ Black Label detailing and Poly Steel
by John MKZ on 01/09/2019Nice courteous treatment from all personnel. Nice job on the car.2018 Ford Escape
by borchdm on 04/05/2018updated 04/16/2018Dan was a great salesman to work with and was very helpful on making sure we left the dealership with what we wanted.Great
by swray110 on 04/11/2018Very friendly and helpful. I had a recall done and was very pleased with how fast and friendly everyone wasYou won our business back!
by nclark94 on 03/19/2018updated 04/03/2018We walked into Reineke Ford of Lima with the expectation of purchasing ONE vehicle on the Z-plan with no trade in. Pretty simple, right? Did I mention that I hate, loathe, and despise shopping for cars? Anyway, when it was all said and… done, we are the proud new drivers of THREE brand new cars (all in the same day) from Reineke and we couldn't be more pleased with the way it all went...from Neill...to Andy...to Jen. We will definitely be repeat customers.Rude Service
by Naja_Durr on 03/19/2018A lady named Kayla called me. After a min, before I could ask her a question she hung up on me and I tried calling back and send me straight to voicemail. So I called to report her and the lady did nothing. She dont ask for the name on the… worker which is Kayla and didnt even try.Best Salesman!
by Millerfamily on 03/07/2018Took my 2013 Ford Taurus in for Service and test drove a 2015 Ford Edge. I was able to take the Edge home for my husband to look at while my Taurus was in service. Loved the Ford Edge so much we came in and bought it! Shaun was amazing.… Very patient with my wanting to test drive multiple vehicles. Second car we've bought from Shaun at Reineke and we'd do it again!Car Buying Made Easy
by nhilleary on 01/31/2018updated 02/08/2018I worked with Marc to find the perfect car for me. He made the entire transaction very easy and I was able to drive out in a brand new 2018 Fusion that I absolutely love. Marc listened to what I needed, showed me options and ultimately… found the perfect car for me at a price that was in my budget. Thank you!What Ford is All About
by JHodler on 10/04/2017These folks are outstanding!!! Went way out of their way to get me exactly what I wanted and did so at my schedule and at a darn good price. First time customer but now one for life!!!Shawn was Great
by Kalle17 on 09/18/2017The experience was relatively painless. I get incredible anxiety whenever I make a large purchase such as this, but Shawn helped calm me down right away.Excellent salesmen
by Kevinbruin15 on 06/24/2017updated 07/05/2017Dan and dave were wonderful. They went out of their way to find the right car for me and I will definitely be recommending them to othersLove my new Focus
by Erikapaige1 on 05/22/2017updated 06/06/2017I called my local Ford dealership to have my 2014 Focus serviced. I was extremely unhappy with the car and some of it's features (manual transmission in an automatic car) and they were able to offer me some money towards a brand new one. I… wasn't quite prepared to start all over with a new loan but I'm happy I did it and I'm happy with the car so far.
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About our dealership
Corey, thanks for sharing your kind regards for Oliver and leaving Reineke Ford Lincoln of Lima a five-star review!
by Reineke Ford Lincoln of Lima on 11/18/2024