Customer Reviews of Ken Ganley Nissan of Medina
Review type:
Best Customer Service
by Mr T on 10/06/2023
I came into the dealership not sure what I wanted. I like the Rogues and Murano. My salesperson took the time to listen to my needs and showed me a few cars. I was really pleasantly surprised by their customer service! I didn’t feel pressed… or rushed. I ended up with a Rogue and all the staff was very helpful. A wonderful experience from beginning to end
30 reviews
Sort by:
Best Customer Service
by Mr T on 10/06/2023I came into the dealership not sure what I wanted. I like the Rogues and Murano. My salesperson took the time to listen to my needs and showed me a few cars. I was really pleasantly surprised by their customer service! I didn’t feel pressed… or rushed. I ended up with a Rogue and all the staff was very helpful. A wonderful experience from beginning to endHi Mr T! We're so happy we were able to help you out!
Great Place to Buy a car and have it serviced!
by C Craven on 09/29/2023The service here is top notch! Always give me a honest review of the work my car needs. When I purchased my last car, the entire staff cared about finding me the perfect car for my family. No one was pushy or made me feel uncomfortable.… Highly recommendHi C Craven! We're so happy we were able to help you out!
KICKS
by Laura Kmitt on 05/13/2023Rose Strelbicki was very professional and knowledgeable regarding the purchase of my Nissan Kicks. I told her what I was looking for in a vehicle and what I felt I was able to afford. I was driving out of the lot in a couple of hours in… my Nissan Kicks! She was able to explain how everything worked in the car, offering her help at any time if I had any questions. Her years of experience showed. Thank you again Rose & Ganely Nissan!!Laura we appreciate your glowing review of your sales experience with Rose S. at Ken Ganley Nissan in Medina. Thank you for letting others know how "professional and knowledgeable" she is.
Happy Nissan owners
by Connie on 03/08/2019Once again, Rose came through, helping us find the perfect replacement vehicle after my accident. We needed a car fast and were not disappointed. Careful attention to all the details made the experience very pleasant. Tony’s help and advice… on the financing end was much appreciated. This is our second purchase from this dealership and our third Nissan. We are very satisfied.Purchased Certified Murano
by DanTreview on 01/17/2019I worked with DJ Finkbeiner who made the process fast and easy. We had gone to a few other dealers who made us do long test drives and sit down for a lengthy back and forth about the payments. DJ listen to our goals of what vehicle we… wanted at the budget we had set. he was able to find the right car and secure everything from the test drive to signing in less than an hour. I highly recommend DJ2015 bmw 328i x drive
by jeff on 12/27/2018drove out to Ganley Nissan twice to buy a bmw and found out that at the end the sales staff wanted to give me a 8% loan on the vehicle. I told them this wasn't good and I knew I had good credit but they said it was the best they could do.… drove back home went to Elyria ford and got the same loan on a used low mileage vehicle with a engine and power train warranty at no charge. Ganley never even mentioned or had this on there certified vehicles. found out I have a 830 score and ford gave me the lowest rate in the country 4.99 ! I drove my new 20k mile ford escape 2.0 with twin turbo home and could be more pleased with the staff at Elyria ford unlike the fool I was at Ganley. what a waste of my time and fuel . maybe one day someone in charge at Ganley will see its customers first not there bottom line just my opinion ! jeffMisleading sales
by Matt on 11/23/2018I have been looking for a 2016 Nissan Rogue for a while, I found one this morning online, I call Ken Ganley nIssan, I was ask for a salesman, the forwarded me to a lady name Judy, I explained what car I was looking for she said it was… available and I told her I was prequalified through my credit union I would be there to buy it in one hour. I callled my wife at home, I was at work. She drove 45mins to Medina and we went to the dealership. When we got there I met a man named Dj, he went and got Judy, she said that Dj would be taking care of us. He went on the say that the car was sold on Wednesday and not available, but he could sell us another one. I was really upset that I was clear when I said which car I was coming to buy. All this dealership wanted is to bring me in the door and try to sell me something else. After I found out that the cat was not available I left.The Customer Service that is trully missing the "customer" part.
by DisfrunchisedCustomer on 08/02/2018The Service Manager told me the other day that the one thing he learned over the years working at the Ken Galley's dealership is that "customer is not always right" and asked me to leave dealership... The tires ran bold at about 32-35K… miles thought they are warranted up to 60K, car has extended warranty up to 60K. Instead of take care of it and work with the warrantors he gave me the run-around and told me either pay here or get out of my dealership?! I understand that Nissan doesn't make tires as well as HUNDREDS of other parts, but you replace the light bulbs and other under the warranty and other parts and not sending the customer to deal with the light bulb manufacturer?! Why tires are any different? I did not buy tires separately from the car, I got the car WITH the tires ON it from Ken Ganley dealership, why should I address tires warranty with tires manufacturer? Take care of the customer and deal with the failed tires warranty the same way you deal with any other warranty! Instead the very arrogant manager has chosen to tell the customer to leave the premises! Way to go mister Service Manager! P.S. He kept referring me to Goodyear for some reason over and over thought I told him my tires are Hankook, he must have had some "beef" with Goodyear in the past I guess?! Very rood very and unprofessional! Potential customers be aware!Best Experience Ever!!!
by WhiteVlkry on 07/30/2018We had a flawless and seamless experience with everyone involved with the purchase of our new used vehicle, Nissan Rogue Select. Our credit was very poor and they all went above and beyond the call of duty to make sure we were able to get… the vehicle we wanted and needed and still got a good rate for the financing with Ally Bank. We couldn't be happier with how the experience went. From Antoine to DJ and Guy and Megan and all the people behind the scenes that helped us, they are the best! I'd suggest Ken Ganley Nissan to anyone looking for a new or used vehicle bad or good credit because if they can help us....they can help anyone!!!! KUDOS TO ONE AND ALL!!!!Thank you DJ Finkbeiner
by mnajdovski on 06/05/2018I worked with DJ Finkbeiner and he was able to help me get into the car that I wanted, as well as finding the right car that fit my budget. Thanks a ton DJ! I love the ride so far.Sales .Associate
by CherylLeDonne on 05/02/2018Have been dealing with Rose for many years now. Very thoughtful and involved with her clients. Always has your best interest at hand when leasing or purchasing a car. Have brought both of my boys to see Rose, about vehicles for them.SCOTT JOHNSON
by Eric_B on 08/16/2017Had a great experience buying a used van. Scott was very friendly, knowledgeable, and helpful!Scott Johnson
by Moore on 08/15/2017I stopped in to tie up a few final pieces of the purchase of my new vehicle and Scott stepped up, assisting in a variety of ways to make my experience pleasant and seamless. I also worked with Nick, Frank, and Rob during my purchasing… process and each one of them was pleasant and resulted in an overall positive experience. Thanks for the help, Ken Ganley Nissan!Scott Johnson
by Marcellia on 08/01/2017Scott Johnson is an asset to your company. He went overboard to help me in my time of need. I was locked out of my car and contacted your place of business as I get my car serviced at your site routinely. He took his time helping me locate… my valet key on my key chain which I had no idea even existed. Without his assistance I would not have been able to have my car "jumped" and would have been stranded in Cleveland. I've told my friends and family about him. When its time for me to purchase my new Nissan I will look for him to assist me as I know he will have my best interest at heart. Thanks againScott Johnson
by Roberta_Chance on 07/18/2017My experience at Ganley went very smoothly, a lot of it was due to a nice gentleman named Scott Johnson. He was very professional and extremely helpful. I have already given his name to several family and friends, and I will be back when… I'm ready to get a new vehicle. Roberta ChanceUnprofessional Management, Rude, Disrespectful
by aha2 on 09/30/2010I was looking at a used car at this dealership, and after driving over 30 minutes to reach here, i found my experience to be extremely poor and unprofessional. The sales agent I was working with was great, however his manager was extremely… unprofessional and rude. I have been to many other dealerships and I have to say by far this dealership has to be at the bottom of the list when it comes to treating customers right and fairly. Just the way the manager approached and talked to you, made you feel as though he as doing you a favor by letting you buy a car from them. Just to be clear i was looking at a used vehicle, and the used sales manager from the start was extremely rude. Ken Ganley Nissan in no way shares the same values as Tom Ganley Nissan (Mayfield Heights) the only thing in common is the name other than that they have a long way to go to provide value and a positive client experience. If there was the option of giving zero stars then I would have.2009 AWD Nissan Rogue
by fergie12 on 09/24/2010had several bad experiences with purchases @ Ken Ganley Nissan in Medina Ohio these were two purchase i made at the same time; In the purchase of my 2009 AWD Nissan Rogue the new AWD system/ performance expected was terribly… misrepresented and was a very costly experience to me. It is no more than an enhanced traction control. The service department from the Medina location and Mayfiled location lied and stated to engage the AWD and lock it in but this is not an engaging system that locks and drives it is to be locked in if you are stuck only. Lets teach them how it works! Ken Ganley took no ownership of this deception or false information from his sales/ service depts. My lease purchase went wrong, Nissan finance error , in an attempt to make it right I was given permission to continue to drive the vehicle until another purchase could be made . When I could not accept any offer due to higher cost the attitude changed and I was threatend by the sales managers to have the lease vehicle called in as stolen if not returned at that moment. I had to notify the Medina police of this threat and they escorted me to Ken Ganley Nissan to assure no hassle came to me from this dealership. Wow great customer care... will not deal with this dealership again...Happy With The Staff and Service
by BarbW108 on 11/16/2013updated 04/25/2025Thanks so much to everyone. The staff and service was very kind and personable. I said that the service was not done on time , BUT we were given a car to drive and actually it was the people who put on running boards that did not have car… done on time.. So far Joe and I are enjoying the new 12 passenger van. I also thank you for finding and keeping Joe's tools he left in the Explorer we traded. Thanks Again To All Happy Thanksgiving!!!! An a Blessed One!!service review
by fishy5 on 11/07/2013updated 04/25/2025My car died on Interstate 71. Your service dept. had my car repaired that day. Tigh S. contacted me and informed me of what needed repair and the cost.He was very helpful. Thanks for a great job!Nissan NV Cargo Van
by zonhonker on 07/08/2012updated 04/25/2025Bought my NV from Ken Ganley Nissan and the experience was very good. My salesman, Bob Crawford is the resident NV specialist and he knows everything about them. He answered all my questions and was very respectful and thorough. Only… glitch was that my van was missing the tire jack and when I discovered that a few weeks later Bob immediately gave me one when I came into the dealership.Horrible Experiance
by kellyspiel25 on 02/25/2013updated 04/25/2025My husband and I were shopping for a vehicle. We went to Ken Ganley in Medina twice. The first time we were just looking and the salesperson Nick was great. He was very helpful and knowledgable. My husband was then contacted by the interent… person at the dealership who set us up another appointment with Nick to narrow our search and talk numbers. However, when we got to the dealership which by the way is 45 minutes away from us, we were told Nick wasn't there due to a family matter. That is fine...life happens, but no one called us to reschedule they just let us show up there. We were handed over to another salesperson Rose. She was very rude! She put us in the vehicle we wanted to test drive and there wasn't much gas left in it...she processed to tell us she couldn't go with us on the test drive and if we needed more gas we could put it in and she would get us on the way back. Well we didn't test drive the vehilce very far because we didn't want to put gas in it. When we got back she rushed us out of the vehicle we told her we like the model but just not that one. She was unwilling to work with us and told us that was all they had (even though we were told before that they could look at any one of their 23 stores) and she took the keys and left us standing in the parking lot next to vehicle. My husband and I stood there for a moment then looked in disbelief at each other because we couldn't believe what just happened. We will never shop at Ken Ganley again!!! Horrible place and very unwelcoming!!!!
About our dealership
Our Nissan dealership has both new and used vehicles to explore, so whether you're looking for a fully loaded Nissan Titan or an affordable used Versa, we have something in stock for you! Learn about how you can trade-in your current vehicle to upgrade to one of our sleek models today! Our prices are always competitive, and we even have a range of practical specials to take advantage of, so don't put off your new car purchase needs any longer, visit Ken Ganley Nissan Medina today!
What sets us apart
Don't let a less than perfect credit score control your finances indefinitely, get the comprehensive auto loans you deserve by teaming up with Ken Ganley Nissan Medina now!
We're proud to partner with local organizations and events that contribute to positive change and give back to the Medina community like the Medina Community Police Activities League.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi Mr T! We're so happy we were able to help you out!
by Theodore Sawicki on 10/13/2023