Customer Reviews of Ken Ganley Nissan of Medina
Review type:
Best Customer Service
by Mr T on 10/06/2023
I came into the dealership not sure what I wanted. I like the Rogues and Murano. My salesperson took the time to listen to my needs and showed me a few cars. I was really pleasantly surprised by their customer service! I didn’t feel pressed… or rushed. I ended up with a Rogue and all the staff was very helpful. A wonderful experience from beginning to end
30 reviews
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Fun and Easy
by miisha on 07/10/2011updated 04/25/2025Rose at Ken Ganley Nissan in Medina made my purchase experience an enjoyable one. She was personable and made me laugh. I have never had a salesperson go over a vehicle so completely. All of my questions were answered. It was the nicest and… easiest time I have ever had buying a vehicle. If anyone is in the market for a Nissan, they should go see Rose.Ty is a gift
by happycustome73 on 11/15/2013updated 04/25/2025I got a flat tire at 6:30 p.m. in the dark, country roads of Hinckley. While waiting for AAA to send a tow, I called everywhere trying to find someone open to repair my flat at 7:30 p.m. Nothing. Then, I remembered an email I received that… Ganley extended service hours. I called. Ty said his tech would be there until 8. If I could get there before 8, they would take care of me. I arrived at 7:30 and left at 8:10. My repair was $20 plus taxes. Then, it ended up being free because I had $25 of rewards points. While fixing my tire, they made me aware my lower bearing arms were bad when I just had them replaced months ago at a neighborhood shop in Brunswick for $1,500. So, I called them the next day and will have it fixed while under warranty. He was kind and never made me feel like an inconvenience. I had a great day because I felt taken care of and safe. I was able to get to work in the morning. Thank you, Ty!Great leasing experience with salesperson Rose
by jcurt on 03/13/2013updated 04/25/2025I leased 2013 Altima March 12, my third consecutive Nissan, from Ken Ganley Nissan. My salesperson Rose is one of the best and most helpful in the business and called me this week to advise me of some very significant leasing incentives… from Nissan and enhanced by Ken Ganley's. I formerly dealt with Tri-City Nissan of Tallmadge which was bought out by Marhofer's and didn't retain the excellent sales staff from Tri-City. Even though there are two other Nissan dealers closer than me than Medina, Ganley's seemed superior to the others. Rose is a superior sales person because she is so thoroughly knowledgeable about the autos AND the financing possibilities. She presents information throughly and understandably.Rude and Inappropriate
by zips1 on 10/17/2012updated 04/25/2025I am a young adult and I was treated like a child by Alex K. He did not answer my questions, did not respond to my questions about the car and was pushy.I asked him questions about mechanical issues with the car and I was brushed off and… told that it went through a inspection. He wanted me to buy the car right away. He seemed very nice and friendly at first, however that changed.I told him from the get go my max price and he was loud and upset when I wasnt able to go higher. He said that it didn't make a difference what the price of the car was as long as the monthly payment was the same. He shouted across the show room floor, and made a scene as he rushed me out the door. I would not recommend going to this dealership if you are not ready to walk out of the door with a car that day. The prices were reasonable and the car was in great shape and they were fixing one issue that was with it. But the treatment I received seemed like a salesmen tactic and it was just plain rude.Very Unprofessional, lack of customer service
by fergie12 on 10/27/2011updated 04/25/20252009 I purchased an extended warranty for my vehicle and in Sept 2011 when I went for service I was told by Ganley Nissan I did not have a warranty , funny I paid for it. Instead of Ken Ganley Nissan personel checking I was told to prove… it...lol I said I do not work for Nissan please check my sale from 2009 and get it in the system. You will also find that this warranty was issued with a $100.00 deductable that Ken Ganley Nissan is responsible for and signed a paper stating this. Why couldnt this be done correctly. I have to prove all of this... when I called I was told the finance manager was with customers (excuse me, I thought I was a customer, guess not) and never returned my calls. it took 4 days and a complaint to Nissan consumer affairs to help me get a call back from the dealership so I could get a repair done. Please make sure you go over all purchases from them and make sure they do it right Good customer service ...NOT AT ALL! Kudos to Nissan Consumer Affairs for helping me , I appreciated that much...Awesome Awesome!!
by cowbell21 on 02/28/2012updated 04/25/2025Rose S, from Ken Ganley Nissan was the one who assisted me in purchasing my first Nissan Rogue. She was a great help as well as the other employees who worked there.They all made me feel very welcome and were very courteous! Rose has earned… my business for future purchases! I cannot say enough great things about them! I have been to other dealerships and the service has not been good. But when I first walked in looking for a car I was welcomed with open arms! Thank you again Rose for all your help and thank you to everyone else who assisted me in the purchase of new car that I absolutley love! Thank you Thank you!!Excellant
by sueh2 on 03/08/2013updated 04/25/2025The entire purchase experience was great. Rose knew her product and had me in and out as quickly as possible. Would buy there again. I have bought several cars in my life and this was the best experience.great
by clindsay on 03/12/2013updated 04/25/2025I was very pleased with my experience, everyone was very professional and helpful.2012 Nissan Altima Purchase
by mynewcar13 on 03/01/2013updated 04/25/2025Everyone was very courteous and helpful at Ken Ganley Nissan.
About our dealership
Our Nissan dealership has both new and used vehicles to explore, so whether you're looking for a fully loaded Nissan Titan or an affordable used Versa, we have something in stock for you! Learn about how you can trade-in your current vehicle to upgrade to one of our sleek models today! Our prices are always competitive, and we even have a range of practical specials to take advantage of, so don't put off your new car purchase needs any longer, visit Ken Ganley Nissan Medina today!
What sets us apart
Don't let a less than perfect credit score control your finances indefinitely, get the comprehensive auto loans you deserve by teaming up with Ken Ganley Nissan Medina now!
We're proud to partner with local organizations and events that contribute to positive change and give back to the Medina community like the Medina Community Police Activities League.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi Mr T! We're so happy we were able to help you out!
by Theodore Sawicki on 10/13/2023