Walker Toyota
Customer Reviews of Walker Toyota
Review type:
45,000 mile scheduled maintenance was a very positive experience
by Laurie_K on 06/18/2014First of all I liked that Walker Toyota would send me reminders that it was time for me to bring my Corolla in for maintenance. I was able to get in right away. When I arrived, a gentleman was there to greet me and walked me in to theโฆ office where I was updated on what needed to be done to my car at 45,000 miles. I never felt pressured to do more. I was then guided to the waiting room where there was cold water in the fridge, hot coffee in the coffee maker and a place where I could sit and read. I haven't had an opportunity to sit and read a book uninterrupted in months!!! They had said my car would be ready by 10:00am and it was!! I had earned reward points and because of this they were able to reduce the amount I paid. They thoroughly explained what they did to my car and reminded me when I would need to bring my car in again for its next scheduled maintenance. I even got a free car wash. Everyone was so friendly and efficient that it made the 30 minute drive well worth it!!Reliable and customer focused
by karenk8 on 06/15/2014From the accommodating schedulers, to the friendly courtesy van driver to the ALWAYS exceptional MJ and his ability to make you feel like he is sincerely fair and customer-focused, this is just a super service experience. For the last 5โฆ years, in fact, it has been solid.Thank you for your feedback on your most recent visit to our dealership. To hear from our loyal customers how we're going is always been great! We pride ourselves on offering fantastic customer service and we are pleased to hear that you had such a good experience working with MJ. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Bret Crowell, Internet Manager
Excellent Service - No Pressure
by latobian on 01/18/2010Walker was suggested to us by a family member. "A buddy at work got a great deal on his new car there, you should try them out". So I did. And couldn't be happier! Upon entering the lot at other dealerships we were pounced upon andโฆ taken prisoner, nearly forced into a car. One salesman even berated us (former police officer, lovely) for wanting to leave the lot and his office without a sale. This didn't happen at Walker. We were given time to look around the lot at leisure without someone hawking over us. We found something of interest and walked into the dealership were met by a salesman that was respectful and took the time to listen to our questions. I explained what I was looking for and the salesman promptly took us to the ideal car. From there we negotiated price. It was cut and dry, quickly done and we got the price we went into the dealership wanting to pay. No events occured here that seemed to be shady or an attempt to suck us dry of every penny we had. The car we ended up buying Walker had shipped in from another dealer to meet my demands at no extra charge to us. The gas tank was topped off, the car clean and exactly as promised. Never in my life have I had such a smooth and hassle-free transaction at a dealership. Walker has us as loyal customers for life.Great place to buy a car.
by chrissyk on 02/23/2008I looked all over before stopping at this dealership. They give me all the information I ask for and did not treat me like a child, which is what I felt from the other dealers...Have to recommend them very high...Great place to do business.
by chrissyk on 02/25/2008Have used quite a few places to service my car...This is by far the best I have seen. Very friendly service/parts place.Positive Experience with Walker Auto Group
by bruinswin2011 on 07/03/2011updated 04/29/2025Purchased 2011 Camry via online quote. Very pleased with process and with dealership. I highly recommend purchasing vehicle from Walker. Also recommend working with Ms. Steele via online process.HORRIBLE customer service
by horridservice on 02/22/2013updated 04/29/2025I purchased a used vehicle from the used car dept at Walker Toyota. After purchase the vehicle needed warranty work done. The used car manager is a complete [non-permissible content removed] and very rude. The vehicle was eventuallyโฆ repaired but that was after 2 days and many phone calls. All of this was for a repair that took two hours.I want you to know that your feedback is greatly appreciated. At Walker Toyota, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left our dealership feeling disappointed. I would like to speak with you about this issue so I can better understand it and apologize again. Feel free to contact me whenever itยs convenient for you. Sincerely, Bret Crowell, Internet Manager, bretcrowell@walkerautogroup.com
General Maintenance per Toyota's Recommendation s
by Bangosbelly on 05/06/2014updated 04/29/2025Dawn B, my service advisor, took care of all my service needs promptly and gave me cost and time for completion that was right on. She also asked me if was satisfied and if I would like to schedule another service call. She always does anโฆ excellent job. Keep up the good work Dawn.Thank you for this awesome review! I'm happy that Dawn has shown her commitment and passion for her job by providing you the best customer service experience. Thank you for choosing Walker Toyota to satisfy your vehicles servicing needs. If you need further assistance, be sure to let us know! We also encourage you to follow us on Facebook and Twitter for monthly news and coupons. Sincerely, Bret Crowell, Internet Manager
Car purchase
by lkalbfleisch on 03/31/2013updated 04/29/2025I bought the 2013 Rav4 yesterday. Tim R. was fantastic through the whole process. I requested an online quote and was very pleased with the price. I've dealt with other dealerships where they give you one price and then when you sign theโฆ paperwork, they have changed the price, so I was dreading having to go through this process. Everyone was very helpful through the whole process including the gentleman in the finance department. I hope to not need another car for at least 10 years, but if I do, I will go back to Walker Toyota.Thank you so much for recommending us, we greatly appreciate you spreading the word on our behalf! We know how intimidating buying a car can be, so we do our absolute best to make the entire process easier for our customers. I am very excited to hear how our team was able to come together to achieve this goal, and that you hit the road feeling enthused by your new Rav4. Please don't hesitate to call or come in if there is anything else we can do for you. Keep track of our Facebook and Twitter to stay ahead of the curve on exclusive specials. Happy driving! Best Regards, Bret Crowell, Internet Manager, bretcrowell@walkerautogroup.com
Delightful, competent, knowledgeable
by bichon13 on 05/10/2014updated 04/29/2025Everyone is extremely knowledgeable, pleasant, and friendly, and I trust that my car will cared for properly and in a timely manner. I always ask if my sales person, Issac, is working that day, as I have had my last 2 or 3 leases with him.โฆ He makes a point of greeting me and is/has been more than accommodating. I truly enjoy chatting with him.We appreciate your marvelous feedback! It is our commitment to ensure quality customer care by providing comfortable, friendly and professional service to our guests. We are happy that we were able to ensure your satisfaction. Please come see us for any future needs! We also invite you to follow us on Facebook and Twitter for access to our monthly special. Sincerely, Bret Crowell, Internet Manager
Laurie, we appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities, as well as friendly and professional service to our guests. I'm very happy to hear that our service staff was of such great help to you. Please let us know if there's anything else we can do for you. Kind regards, Bret Crowell, Internet Manager
by walkertoyota on 06/23/2014