Customer Reviews of North Olmsted Chrysler Jeep Dodge Ram
Review type:
Dishonest, their tactics give car dealers a bad rap
by Mary on 01/11/2020Wow, came in with a lay down deal, I did all the work, found the car online, a new 2019 that had been on their lot 355 days, shared details and pictures of my trade, we agreed to a price on my trade.. and after driving 9 hours, their sales… manage nit picks my 10 year old car, which was in excellent condition and wants to reduce the agreed to price by 500 for a small scratch... ridiculous...And the GM and Sales Mgr where no where to be found after knowing we were unhappy. 2nd, the sales lady promised a full explanation of the new car's features and functions, but then disappeared, after waiting and waiting, we just left. Lastly... I wanted to payoff the car in full and she advised that I needed at make 4 payments and only then I pay it off, so dishonest, as I learned from the finance mgr I could payoff on day 1. Don't shop here! They did not earn my business. The only positive was the finance manager.Excellent Car Buying Experience!!!!
by Kimberly on 08/29/2019I purchased a car today and had such an amazing experience here. I would highly recommend buying from them. My sales associate was Aniss and I could not be happier with the service he provided. I traveled over 2 1/2 hours to see one of… their used cars and Aniss was extremely helpful with answering all of my questions before I made the drive. He had the car ready for me upon arrival, processed my financing application quickly and painlessly and I was able to drive off with the vehicle within a couple of hours. Next time I am in the market for a vehicle, I would most definitely go back and will of course recommend to anyone I know.My new Compass
by Amy on 07/23/2019I went in to look and to test drive what I thought I was interested in buying. Ron was so patient with me and answered all of questions. He wasn’t pushy or any of those bad stereotypical opinion we have of sales people. Ron was informative… and easy going. Joe in finance was wonderful and definitely put together a winning deal. I love my Compass and I am so appreciative of the help I received from Ron and Joe. If you need a vehicle stop in and see them, you will be very happy just like me.GREAT service! Ask for Todd Forsythe
by CoryandMaddie on 05/23/2019updated 05/30/2019My husband and I went to North Olmsted to get a new challenger for him (which we got a great deal on), and Todd Forsythe was our salesman. He was one of the kindest and most patient salesmen I have ever worked with. I never like to feel… intimidated by salesmen and Todd was nothing but a pleasure. My husband did not have a good experience here a couple years ago around 2016, he had felt ignored.... but our last visit in May 2019 was nothing other than absolutely delightful. The entire staff was friendly and gave great service! My husband and I kept reminding each other to fill out this survey, they deserve a great review.The most un-profrssional experience of my life
by DustinB on 01/22/2018If I could give a lower rating, i would.... I found a 2014 Sierra 1500 listed online from North Olmstead CJDR, the truck was everything I was looking for and listed at a great price. After contacting a salesperson and getting more… information about the vehicle I decided that I was going to attempt to buy it. I live two hours away from this dealership and I was providing my own financing through a local credit union by me. I told the salesperson I was heading to my bank in the morning and once I had the loan secured I would let him know and put a deposit down on the truck. The next morning I go to my bank and begin the loan process, in order to finalize the loan my bank had to contact this dealership and have them fax over a purchase agreement, which they did, and after that we were able to finalize the loan. Once that was finished I called and had insurance put on the truck, which I also sent to the dealership and I called this salesman and gave him my credit card information so he could take the $500 deposit. After giving him that he said the truck was mine and it would be ready for me to pick up at 11:00 AM the very next day (sat. Jan 20th). Roughly four hours After getting my loan, putting the deposit down on the truck, having insurance put on it, having a purchase agreement faxed to my bank and having the salesman tell me the truck was mine he called me back and informed me that somehow the truck was sold already... and not only was it sold already but it was sold the day before all of this took place!!! Now I was stuck with a very large loan for a truck that wasn't even possible to buy in the first place! I can't even imagine how something like this happens at a "professional" dealership such as this.... needless to say I'm stuck with a loan and no truck. My bank is working on taking care of the loan the best they can but needless to say there will be penalties charged to me and not to mention the effect it is going to have on my credit score.Great Sales Experience
by ChristineL3 on 05/24/2017Extremely easy purchase, no hassle back and forth. Straight forward pricing. Our sales person Christian F. was very knowledgeable in the Jeep product and made the whole sales process very stress free. We came from out of the area to… purchase and all of our needs were accommodated. Thank you !Your kind words mean a lot to us. I am happy to hear that Christian was able to meet your needs. At North Olmsted Chrysler Jeep Dodge, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Sergio is awesome!
by ScottEG on 05/22/2017Sergio took care of me and he was wonderful. Very knowledgeable of the vehicle as well as all the steps involved in the buying process. He made me feel comfortable throughout the process and never made me feel pressured or that i wasn't… getting what i wanted.Thank you for leaving this remarkable feedback, Scott. We appreciate your comments and I am happy to hear that Sergio was able to provide you with the pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
BEST car buying experience in YEARS!
by moparrules on 05/15/2017Bought a new '17 Pacifica last month, saved THOUSANDS over other dealerships. NO HASSEL they (Stewart Davis and NO CDJR team) gave me a super price. This purchase brings back memories of buying cars in the 70's and 80's when car buying was… FUN. I would gladly do a commercial for these folks-CLASS ACT-everyone of them, THANK YOU N.O. CDJR.Thank you so much for leaving this awesome review of our dealership. Stewart truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. Ill be sure to share this feedback, and if you ever need anything else from us, dont hesitate to let me know. Until then, I hope youre enjoying your new ride! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
review
by richard251 on 05/04/2017The sales person, Mark Brelo, was very professional and easy to work with. I did not feel like I was being pressured into buyingThank you for leaving us this review! Congratulations on your new purchase. I am happy to hear that Mark provided you with pressure-free, efficient and professional customer service. Take care! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Great Sales Experience
by Dclow1075 on 04/04/2017updated 04/19/2017Our salesperson was very knowledgeable and eager to help us get a deal done. The vehicle we wanted was not on the lot. He did everything he could to let us know ASAP that the vehicle would be there and ready for us to pick up.Thank you for taking the time to write about your experience. It's great to know our sales team was able to provide you with the helpful and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Experience at North Olmsted Jeep, Dodge, Ram
by chadparrett on 04/03/2017updated 04/19/2017Attentiveness and hustle of Sales Rep (Sergio). We were on a tight schedule and he coordinated getting all items completed in a timely manner.Thank you for the excellent feedback, Chad! I'm glad to hear you had a pleasant and timely service experience with us. We look forward to your next visit! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Excellent experience
by Joes_Jeep17 on 03/19/2017No-hassle negotiations and great price for a new Jeep Grand Cherokee. My salesperson, Chris Weber, is very friendly and knowledgeable and bends over backwards to provide outstanding service. He actually drove to another dealer to pick up… the exact vehicle that I wanted.Congratulations on your new Jeep Grand Cherokee! I couldn't be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with outstanding service! Thank you and happy driving. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Good Job
by George_1 on 03/04/2017updated 03/14/2017Great prices and service. Salespeople were very professional and helpful. They were not like sales people i have met in the past. Some salesman are only looking for a sale however your people were actually trying to help find the vehicle… that would match my needs.Thank you so much for this lovely review! It's wonderful to hear that our team was professional and helpful during your visit and that they were able to help find the perfect vehicle for you. If you have any questions, please don't hesitate to reach out to me again. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Getting a good used car
by pat1234 on 03/13/2017This was the second time buying a car at this dealership and would recommend them highly. Mark Brelo is a gentleman,always concerned with the customer's needs and no pressure. The finance department and General Manger Kurt gave great… customer service as well. Thank you very much,Pat SchwarkThank you for leaving us this great review, Pat. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Renegade Laltitude 2017
by MaryL2017 on 03/11/2017I really enjoyed working with Anthony Castaneda. From the moment I walked in he was kind, considerate and very attentive to my needs. I didn't feel pressured which is very important to me. I'm really loving my car - come on spring!Congratulations on your purchase! I'm very happy to hear that you enjoyed your car buying experience with Anthony and that you are loving your Renegade Latitude 2017. If you need anything else in the future please feel free to come back and visit us any time! I hope to see you back in again soon! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
2017 jeep
by Dave_Cook on 02/22/2017updated 03/07/2017Mr. Brelo was very professional and did not lead us on at all, this is the forth jeep we have bought and will go back to N.O. Jeep on our next purchase and deal with Mark B. I have actually sent 2 of my friends here to purchase a jeep and… the other a dodge.Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from North Olmsted Chrysler Jeep Dodge. I look forward to seeing you again. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Always a fantastic experience
by KMac731 on 01/05/2017updated 01/14/2017This is my second lease with Mac McGee. I returned to him because he makes you feel comfortable, is honest and goes above and beyond in terms of service. Joe in finance was also fantastic to work with as well.Thank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to North Olmsted Chrysler Jeep Dodge and its great to hear of your continued business. Mac is wholly devoted to the success of our guests experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your car! Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Great Experience with Used Car Sales
by kpomp13 on 01/04/2017I truly felt like I had a personal experience. Our salesman was Matt. He didn't start asking me all these personal questions right away to see if we could get our vehicle financed. He just let me look at the vehicle and ask a bunch of… questions about it. He took the time to let me get a feel for it and go over all my options. I feel he went above and beyond to take care of me. He was a nice , approahable guy and easy to get along with. I didn't feel pressured. We had a nice experience at this dealership.We appreciate you taking the time to leave us a great review! We are pleased to hear Matt did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Jeep
by amandaljohnson on 12/22/2016updated 01/02/2017Great salesman. Fast and friendly service. I would recommend this dealership. They got the color I wanted and worked with my trade in.Amanda, thank you so much for this feedback and your very kind recommendation of our dealership. I'm very happy to hear about your positive experience at North Olmsted Chrysler Jeep Dodge. Congratulations on the new purchase! If you have any further needs, do not hesitate to come back in for a visit. Regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Equinox
by Lmil1216 on 12/02/2016updated 12/09/2016Very satisfied with the salesman Tony. He held my car with a small deposit till we got financing thru our credit union. No pressure. There was a mixup in communication about a recall repair but I honestly don't think Tony knew that the… recall had wasn't done due to parts having to be ordered. I would recommend him if you're looking for a car. Very satisfied with mine.Thank you for sharing your feedback! Tony is a fantastic salesman and we're thankful for everything he brings to our team. We are grateful for your recommendations and we would love to work with you again. Take care! Kind regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Jeep Cherokee
by KevinC15 on 11/26/2016updated 12/05/2016The flexibility and getting the money to work made it a very positive experience buying my new Jeep Cherokee. I would definitely recommend.Thank you for your feedback and recommendation. I'm very happy to hear about your positive experience at North Olmsted Chrysler Jeep Dodge. Congratulations on the new Jeep Cherokee! If you have any further needs, do not hesitate to come back in for a visit. Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- After Hours Drop-Off
I am sorry you did not have a good experience as that is never our intention. The root of the issue was all about the trade, and since the customer was out of state we have to rely on pictures and the customers word to determine a value. The customer sent pictures but you could not see the damage in the pictures. We had pictures of both sides of the rear bumper yet only 1 picture of the front which was taken from the drivers side of the car and the damage was to the passenger front side (ironic). When the customer was specifically asked, was there any "damage, dings, dents, scratches-and whats the condition of the tires and brakes". Her response was "It is a beauty...so hopefully I can get a good price". When the customer came in, there was a scrape on the passenger front bumper about 6 inches long and about a half inch high. this is the exact opposite of what she told us. When we asked her about it she said "Oh, I forgot about that". It is unfair for the customer to misrepresent their trade and then put in an unwarranted bad review. If it was reversed and there was a similar scrape on our car a customer would have expected the value of our car to drop, so why not theirs? When the customer was done with finance, the finance manager had the temp tag installed and asked if there was anything else he could help with. They did not, and left within 6 minutes of the temp tag being installed. She did not give us the ability to go over the car with her.
by Unfair claims on 01/14/2020