Serpentini Chevrolet of Strongsville
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Customer Reviews of Serpentini Chevrolet of Strongsville
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Serpentini Strongsville was great!
by Mark Hembree on 12/18/2024
Very knowledgeable and helpful staff. Shoutout to Nolan for taking such good care of us.
35 reviews
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Chevy Trailblazer
by Dale Rush on 12/26/2024updated 01/02/2025The engine light was on and the mechanics at Serpentini fixed it completelySerpentini Strongsville was great!
by Mark Hembree on 12/18/2024Very knowledgeable and helpful staff. Shoutout to Nolan for taking such good care of us.Fantastic
by Dudleyscar on 06/12/2024Pat and Jason were fantastic in getting me into a leased vehicleSerpentini of Strongsville
by Lois Lapp on 03/27/2024Our sales person was Diana Popovych. She was very professional and very helpful. Diana also made the whole experience very hassle free and pleasant.Unnecessary service items and poor service
by Driver1 on 03/19/2023I was told I need services which I didn't. Waited to drop my car off with an assigned rep, when at least two other were available. They didn't reset reminder. Car was parked on curb, so it scraped underside of front end when pulling out.Positive Experience
by bigjim8987 on 04/16/2017updated 05/09/2017I liked the most that everyone was friendly, but not pushy. People seemed genuine unlike what you think of when you think about some car dealerships. Carol Crandall, Ellen Wuensch and David Fontanez were great to work with. David and a… sales person named Jay actually helped get my car to my final location 45 min away. I want to also thanks the finance guy up front who helped to pull it all together. I did not feel pressured and the employees were respectful to me and to each other. They seemed to be genuine and genuinely like each other.Overall the dealership is always courteous and friendly to deal with.
by dkcruz81 on 04/12/2017updated 04/25/2017Taken care-of immediately and car returned clean and washed. I always enjoy taking my car for service, because I know it will be done correctly.What a buying a car should be like.
by RMLJ0009 on 04/11/2017updated 04/25/2017For the first time ever, after buying many cars over the past 20 years. I can truly say I enjoyed this shopping experience. My sales person was the best and he kept me laughing and smiling the whole time. My first experience of many more.… Serpertini thank you Drew and the Serpentini team.My Chevy Cruze
by SarahsCruze530 on 04/18/2017Everything. Everyone was helpful specially Terri who showed me all my gadgets in my new Cruze . And Michael was so niceHello
by Steve2310 on 04/07/2017updated 04/19/2017The purchase of the vehicle was great, however the service on the issues unfortunately fell a bit short. All other dealing have been fantastic.Post maintenance review
by JimmehT on 04/06/2017updated 04/19/2017Friendly people and I was in and out. Also awesome that they have the food/drink place inside of the dealership.Jpraisler
by Praisler on 04/05/2017updated 04/19/2017Your whole organization has always been there for me.Thanks. I highly recommend my friends to you. I have always a great experience.Great Service at Serpentini
by Dpcamm1 on 04/12/2017Your service is always great. But this time, I stopped by unannounced with an emergency problem just to get it assessed for a future appointment. Instead, within an hour, they fixed the problem, and I did not have to come back. Talk… about great service!!!Oil change
by Matthew8993 on 04/11/2017The service staff was prompt, courteous and did an excellent job when I brought my car in for an oil change and tire rotation.Service on my vehicle
by Nancy104 on 04/08/2017Took the car in for it's 6-month oil change. The service department is always friendly and they had me out of there in less than an hour. I like that they run the car through the car wash too, for no extra charge!Very pleased
by OhioLady16 on 01/05/2017Had a problem with my 2007 Saturn and everyone I spoke to in the Service Dept. was more than helpful in suggesting options I could take to resolve my problem. Unfortunately my problem needed in service so they took my car in right away and… resolved the problem quickly. I was very pleased with the service I received. Especially pleased with Keith's help and advice.Best decision I made
by Vanessa91 on 07/02/2016I was a very lucky girl. Both Ricardo and Xavier treated me with the highest level of respect and worked tirelessly to work something out for me. I had a very unique situation that left me with slim to zero options but they still managed to… help me. They went above and beyond to make sure I as well as my son and my mother were comfortable and had anything that we possibly needed. I was very impressed with their professionalism as well as their ability to empathize with me. The rest of the staff treated me with the same amount of respect and I have been recommending people ever since.First Car Buying Experience
by madkins0808 on 06/28/2016Terry (my salesman) did a fantastic job! This was my first car buying experience and he made it very smooth and easy for me. I was able to test drive the couple cars I was looking into and explained everything I needed to know. I ended up… driving away in a brand new 2016 Chevy Spark. I love it! Thank you!well worth the drive
by Shotakan40 on 06/18/2016Greated before I ever got to the Door by Rino, I was in hurry and had done my research, Rino got my Truck ready for me asked me if I was a Vetran and immediately began working the deal for the lowest possible price. The rest of the Staff… entertained my Girlfriend while I took my Dream Truck for a ride,when I came back we haggled over the trade in I was happy and THEN they beat my pre-approved finance... 5 stars totally even if Moe was Army :) Semper Fi'"Disappointed...and proud of it!"
by carsearch71 on 04/13/2016Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and disrespected nearly every step of the way. It started with our first visit to Serpentini Chevrolet in Strongsville where we met with… Jon Kostandaras. While friendly and courteous, Jon refused to answer our questions via email, instead insisting we come to the dealership for the answers. A week or so later, we stopped by the Serpentini Chevrolet to meet with Samantha Shemple, who followed up on a Kelley Blue Book offer to buy our car. Unfortunately, even though we mentioned this when we arrived, no one went to get her and we were redirected to Josh Channell, who initially seemed interested in helping us find a vehicle. Unfortunately, this took a turn for the worse after we became a more interested in a vehicle. We were at the dealership with our young children and repeatedly mentioned that we needed to leave soon because it was getting late. Josh, and the gentleman he introduced as his manager, Willis Tabron, wouldn’t let up. They refused to offer us the amount for our vehicle even though Samantha Shemple said, “This is the minimal price that is offered and we may be willing to pay you more for your vehicle. We are very serious about buying your vehicle TODAY!” The only good to come out of this meeting was that we had tentatively agreed to a price, pending additional information I was to call about the next day. After calling Josh the next day and unable to come up with the information, Josh checked with “my manager” and assured me that we could proceed with the deal and to come back to the dealership that afternoon. Before we ended the call, I confirmed two things with Josh, 1. That the deal would proceed according to the tentative price offered the day before and 2. That all numbers would be fully explained to me prior to proceeding any further. I also asked that we proceed with the transaction in a timely manner. We set a time of 4pm on Friday, March 25th. When we arrived at our set time we were greeted by a 30 minute delay. When Josh finally met with us, he said the paperwork was being worked on. I reminded him of our conversation earlier that day about the price and explanation of the numbers and he said we’d discuss it soon and walked away. After another 30-40 minute wait, Josh told us the finance manager, Kara Lee Rundle, was ready to discuss everything with us. After being introduced to her, she said she had nothing to do with the pricing, nor explanation of the numbers and that it was already written up. The price was over $2,200 more than our agreement! Further, Ms. Rundle boasted about how much business Serpentini Chevrolet did with the finance companies and, basically, that we were just a number. She also told us she was on the phone with the finance company for 20 minutes trying to get us a top finance rating. Since I have an 817 credit rating, I can’t comprehend why she had to work so hard at it. I also would assume this call to the finance company would fall under her job responsibility. So, in essence she was bragging to us that she was doing her job! At this point, after being lied to and disrespected by virtually everyone from Serpentini Chevrolet, the prospective joy that should come with bringing home a new vehicle was ruined. My wife and I were totally disappointed, our kids were crying and we should have turned and walked away at that point. Josh told us he was disappointed we felt that way and would do anything to get a “completely satisfied” grade on his survey. I explained that he probably should have thought of that before he lied to and disrespected us. He further insulted us by offering us a free oil change in return for a “completely satisfied” grade! The next step in the process was with Terry who was responsible for reviewing the operation of the vehicle. Although I felt she did an inadequate job at this, I couldn’t tell because she had a strong odor of smoke and cheap perfume and I was more concerned of her smelling up my new car than anything she had to say about the vehicle. After leaving the dealership, there was no follow up or apology from any of Serpentini Chevrolet’s representatives. In fact, the only correspondence was from Josh Channell who texted that our trade in was to be wholesaled. I waited over two weeks to complete their survey in hopes that someone from Serpentini Chevrolet would contact us to apologize and try to offer compensation or at least an explanation for their actions. The silence coming from Serpentini Chevrolet was deafening to us and solidifies our feelings on this dealership. In our employment we interact with many people each day in Serpentini Chevrolet’s demographics and will make it a point to relay our experience to anyone in the market for a vehicle.
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