Customer Reviews of Joseph Airport Toyota
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16 reviews
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by Janell on 04/23/2025Stay away from there used cars and service dept! You have been warned. I bought a used car from them that had break issues. They were supposed to fix it. They never did, then offered me another car for 500 more. I test drove the car and… found it acceptable, it went in for the '132 point' service check. Next thing I know it was leaking oil and a pulley was bad and they had found two disconnect aftermarket speakers, which they took. I brought it back, they said they would fix it. The car ended up being outsourced to a place in Tipp city. When I got the car back I could still smell oil burning, the inner panel, (door card) on the drivers side door was loose, the driver speaker didn't work anymore. They won't fix the door card. They kept telling me that they have lost money. I have never in all my years been so ripped off by a company that has a A+ rating. I would give them a F rating. They are a scam! I'm a senior and a widow, saved money for over a year to replace my broken Kia. This was a slap in the face. The service dept is shady and "outsources" work. I'm so sad, I trusted them and got crushed.Awesome Car Buying Experience
by Jen D on 04/01/2021I recently bought a used Jeep Cherokee. I have been looking everywhere for one. My husband found one online at Airport Toyota and immediately went over. When we got to the dealership we were hoping to find Myron because we bought an SUV… from him a couple of years ago. We had a great experience! Luckily he was still there! Myron makes car buying experience so easy. He is willing to answer any questions no matter how big or small, attention to detail, and doesn’t hassle you into buying. He really listens to his customers!!!Purchase of my Nissan
by Patricia on 03/06/2021Thank you, Mryon. He is the best! He helped make the experience pleasurable. We told him what we wanted and our budget and he made it work. He provided updates as we waited and chatted a bit. He is a personable fellow and I am honored… to have met and worked with him. Thank you again sir. We now have a 2016 Nissan Altima within our payment range and a few extras we hadn't thought about to help protect us. I would recommend Joseph Airport Toyota Used Vehicles and Myron as your sales consultant!!Thank you so much for the great review Patricia. We're glad Myron was able to help you out. If there is ever anything else we can do for you in the future please just let us know!
Great customer service in sales
by Melinda on 02/11/2021I purchased my rav4 and our ram 1500 from from Arvin Ridley in used cars. I new what I wanted they didn't have it on there lot so he looked at other lots and helped me find what I wanted. He is awesome at helping you find what you want and… making sure you are happy. I am confident that when I leave I will be happy with my purchase. Thank you Arvin for helping our family get the vehicles right for us.Melinda, thank you so much for the 5-star review. We're glad to hear Arvin was able to help you out. If there is ever anything else we can do for you on our end just let us know!
28 Sep 2020 sale
by Mark and Marie on 09/29/2020My wife and I were looking for car because she totalled ours the day before. I saw a few cars that fit what we were looking for and headed up the next day. We dealt with Calvin Worthy and he was outstanding. We looked at multiple cars,… he was super polite and informative. He gave us keys to 3 different cars, allowed us to test drive and we picked the one we liked. He was zero pressure and always gave us our space to discuss. One of our best car buying experiences ever and we have bought alot of cars! If you go to Joseph Airport Toyota Used Cars, be sure to let Calvin Worthy help you out. You will be very glad you did!Thank you so much for the kind words and great review. If there is ever anything else we can do for you don't hesitate to get in touch with us.
Excellent service as usual
by Mom of Three on 10/03/2019I made a last minute appointment, got right in, and had excellent service. Everyone was very friendly and answered my questions. Definitely would recommend airport Toyota.Thank you so much for the great review! Please come see us again soon!
Excellent Price, Excellent Sales Experience
by imzdo on 05/21/2017I wanted a new SUV and after research decided on the 2017 Highlander Limited Platinum with a total MSRP of $49,615. Since I'm a COSTCO member I decided to use the Auto Buying Service and was referred to 3 dealers in the area. This car… would have to ordered and the pricing I got from the COSTCO dealers ranged from a discount of $3200-$4200 off MSRP and several thousand dollars down to order the car. Continued shopping and called Joseph Airport Toyota, who does not participate in the COSTCO program. Told them exactly what I wanted and they gave me a price that was $500 lower that the COSTCO quotes, shook hands and 4 weeks later the car was delivered as ordered. Went to pick it up and everything was perfect 45 minutes later I departed the dealership with my new Highlander. Could not have been a better buying experience. Total time spent in the dealership from ordering to pickup was about one hour fifteen minutes.Thank you so much for taking the time to stop by and leave us a review. If we can ever help you out with anything else in the future please don't hesitate to contact us.
LIVID
by RWES on 05/31/2015First of all, they DO NOT deserve any stars. I am a widowed older woman looking at a used 2014 4runner that I really liked. The dealer went inside to give me a price while I stayed in the car to look at all the features. I happened to find… the information on it from when the original man bought the vehicle. The original price on the vehicle was $32,000 and some change plus the $800 shipping (that I obviously shouldn't have to pay again) and that price was for the car BRAND NEW! The dealer came back outside and told me that he would sell me this vehicle for $36,800! MORE than what it was worth brand new with 6800 miles on it! I said absolutely NOT that is MORE than when you originally sold it brand new! I showed him the original sticker and he went back inside only to come out later telling me they could only go to $32,800. I have never been so appalled and livid about someone treating me as if I am stupid assuming because I am a older woman. I will never go to this dealership again!Shady
by ScionXBbuyer on 02/15/2009I visited this dealership to look at and test drive a Scion XB not ready to purchase for about a month. I explained all this to the salesman and he seemed fine with this. He took my information insuring me it was just for his records and… he would keep it private. I specifically asked him if my credit would be pulled and he said no, I also specifically asked that it not be pulled yet because I didn't want a lot of unnecessary inquiries. I use a credit monitoring website and saw that it had been pulled and my score had dropped 6 points this was the only change other then total outstanding debt going down. I called and spoke with the sales manager who was apologetic and insured me I would be called back and it would be taken care of within a business day. I did not hear from them at all within the next business day. I called back again on the next business day and asked for the sales manager again as soon as I started to explain he transferred me to the sales man who had helped me who admitted I had specifically asked him not to pull my credit. He said he would look into it and call me back I left him with my fiancees phone number because I was at work, he called him back about 30 minutes later and started talking to him about a body kit he has asked about in the e-mail, he then had to explain our problem for the 4th time again he said he would look into it and call back we had not back from him by the end of the week. I called again today and spoke with the sales manager and explained for a 5th time. He pretty much told me he had a signed credit application and that this would not drop my score 6 points. I explained I work in lending in the financial industry and I know what it can do to my score. He said he will look into it and talk to the sales manager that was on duty that afternoon. I tried to leave my fiancees phone number and he refused to speak to him about this. My next call to them will be from my lawyer. I'm sick of dealing with these [violative content deleted] and recommend you don't even waste your time.Terrible Service
by prevish on 02/08/2008I bought my 2004 Tundra from Joseph Airport Toyota because they were the only dealer that had the truck that I wanted. I serviced the truck there for the first year but was continually frustated with how long I had to wait for a simple oil… change. I didn't seem to matter what day, nor what time of day, they were always slow. In addition, the [violative content deleted] sales people hovered around like [violative content deleted] in their crappy, dirty, tiny waiting room, trying to strick up conversations about whether I needed a new car. The final straw was when they took over an hour to change my oil when only a few other cars were in the service department. I asked for a simple $40 credit for a free oil change and they refused. I elevated the conversation to the service manager, who was a complete arrogant young [violative content deleted] , who basically told me to leave, in not so many words. I went into the Sales area and complained to the sales manager and left. The next day I received a call from the service manager who left a message on my answering machine with an obviously insincere apology offering to give me that free oil change. Needless to say, I never went back. I switched to Voss Toyota in Beavercreek and couldn't be happier with their service.They treat you with respect!
by loghome1 on 04/14/2011updated 04/25/2025Mike Morand was our sales rep and he was very good. Didn't feel pressured to buy but rather informed about the vehicle and all the options I had. My husband and I discussed how much we wanted to spend on the SUV and that's what we got it… for. Yes, I would highly recommend Mike and Airport Toyota for all your vehicle needs. No hassles and true to their word. Thank you!Purchasing a Mini Van
by 1958Jackson on 02/04/2013updated 04/25/2025When I went in to buy my van I made it clear that I did not want to play games but was there with a check ready to make a purchase; the sales person asked if I had a trade-in which I did. I knew that my trade-in would bring $7,500-$8,500. I… asked the salesman to work me up a deal with his best price on the Mini Van and than a separate price on my trade-in. The salesman went back in to speak with his manager and came back with one price. He would not break the deals up between price of the new van and price of my trade-in. I finally pushed and pushed and he came back where they were giving me just a few dollars off on the new car and $2,500 for my trade-in. I went to the next dealership and made a fair deal.Excellent dealership!
by martys6 on 05/14/2011updated 04/25/2025I purchased a RAV4 and a Thundra pickup from this dealership. Mr. Gates, internet sales, gave me great customer service. The owner, Mr. Hann, cares about his customers. I recommend this dealership! They treat people the right way.No hassle and a fair price
by bshowalter on 04/13/2011updated 04/25/2025To shop for my new 2011 Tundra I sent out emails to a handful of local dealerships. Airport Toyota was the only one to reply in a timely manner. Some took days or even weeks to reply, sorry but I had already bought the truck by then. I had… done my research and their price was very reasonable, only one other dealership beat their price. The other dealer was farther way and Airport Toyota matched the lower price without fuss. They also offered me a fair price for my trade. They had some trouble initially trading for the exact truck I wanted but were able to secure the same thing from a different dealer. Communication throughout the process was excellent. I would not hesitate to buy from them again.Excellent dealership!
by dfaul105 on 02/13/2013updated 04/25/2025me and my wife wendy went and looked at the toyota prius 2012 our sales guy was very good,his name was eddy,i would recommend him to anyone who wanted to buy a car from them.because of him we now own a 2012 toyota prius ,thanks again for… your help on this vehicle eddy,darrin and wendy faul /sotoThank you for the review! Please come see us again soon!
Thank you for the 5-star review! Please come see us again soon!
Timely follow through
by Peace2u on 01/03/2014updated 04/25/2025The internet sales rep was responsive and informative. Onsite follow-up to purchase the car went smoothly and timely. I was pleased not to be pressured for additional options. Online quote was the price paid.We're glad you had a good experience working with our team here at Joseph Airport Toyota! Thank you for taking the time to share your feedback, as we love to hear from our customers. If there is anything we can assist with in the future, be sure to let us know!
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About our dealership
Joseph Airport Toyota is your premier Toyota dealer near Vandalia, OH area. We are proud to offer you a great selection and low prices. We look forward to earning your business.
It’s time for you to get behind the wheel of your favorite new or used and raise your typical commute to new heights. Who better to help you do it than the team at Joseph Airport Toyota? At our dealership, we stay competitive by focusing on a large selection, low prices and the ease of doing business here. Everything we do is designed to help you receive the customer service you need quickly and efficiently.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
Thank you so much for the wonderful review! If there is ever anything else we can do in the future to help you out again don't hesitate to get in touch with us.
by Darrin Michael on 04/05/2021