Customer Reviews of Bob Howard Buick GMC
Review type:
bob howard gmc
BOB HOWARD SCAM
by Tiffany F on 02/28/2025I wasn't pleased at all; I had my car towed on 1-28 to Bob Howard Acura. I was assigned to Mark and he called me on 1-29 to ask a few questions about the car. I told Mark I think the transmission went out and I purchased the Car from BOB… HOWARD ACURA 10 month prior on 3-20-24, so he advised me he would look into my warranty. One week had passed and I had not heard anything from MARK, I called the following week to see if any updates on my vehicle, he stated that the tech had not got around to the inspection and that he would get back with me as soon as the car was diagnosed, still no follow-up and another week past. I called MARK on the following week still with no update or follow-up. I contacted MARK on 2-17 and asked for updates, at this time he had my car diagnosed with an estimated cost for repairs and what the warranty would cover. Once I agreed to the repairs which was estimated to cost me 4800.00, MARK told me my car would be ready for pick-up on 2-19 and he would CALL me for pick-up. That day came and I never received a phone call back, I waited patiently and never harassed him the entire time my car was in the shop. I called back on 2-26 and he FINALLY let me know my car is ready for pick up and said my car was ready. The customer Service was horrible, MARK was very arrogant when speaking with me and lack empathy from the first day. I feel MARK was so unprofessional and Unethical with providing no recommendations or alternative options. I work at FRANCIS TUTTLE, and I have several witnesses of how I was treated from MARK and his unprofessional behavior. Upon my car being returned the AC was not working but it worked Prior to this fix. I called CJ which MARK referred me to; it was his supervisor. The moment I spoke with CJ and understood why MARK had no customer service skills, because of the LEADERSHIP. CJ came off very arrogant, incentive and lack empathy and over explaining parts that I have no ideal(wasting time). I can tell MARK doesn't have a good reputation at your company, because when I picked my car up, the employee where side eyeing and subliminally talking about him and lack of accuracy. I would never recommend anyone to this company and will make several reviews about my experience. This is my first review every and the experience had to really be traumatizing for me to take the time to voice my concerns. MARK is going to be a problem for this company. My voice and review will reach millions about my experience with this company.Maintenance Service
by GMC1500AT4 on 02/19/2025updated 02/25/2025It was great experience to have my GMC Sierra AT4 service done. Like always my service advisor Chad Dear was very courteous, professional and helpful. He provided me all information about status of my vehicles work in timely fashion.Thank you for the wonderful review! We’re thrilled to hear that you had a great experience with your GMC Sierra AT4 service at Bob Howard Buick GMC. It’s fantastic to know that Chad provided you with courteous and professional assistance. We appreciate your kind words and look forward to seeing you again soon! -The Bob Howard Buick GMC Team
bob howard gmc
by cmiller on 12/30/2024updated 01/06/2025sales team was easy to work with and make a dealThank you for your wonderful review! We're thrilled to hear that our sales team made your experience at Bob Howard Buick GMC enjoyable and seamless. We appreciate your feedback and hope to see you again soon! -The Bob Howard Buick GMC Team
New truck purchase
by Randoam on 08/28/2024Very friendly and knowledgeable sales person answered our questions without pressure and showed us the vehicle we were interested in purchasing.Thank you for your kind words! We're thrilled to hear that you had a great experience at Bob Howard Buick GMC with our friendly and knowledgeable salesperson. We prioritize providing a no-pressure environment while helping our customers find the perfect vehicle. We look forward to serving you again in the future! -The Bob Howard Buick GMC Team
Love My new GMC 💕
by Ed B on 06/07/2024In a word...everything! From my salesperson to the great "backroom" guy I closed the deal with. Everything went smoothly. I didn't feel pressured to buy anything I didn't want and I appreciated the information on items I wanted to add to… the deal.Hi Ed, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you for the positive review, Ed! We're thrilled to hear that your experience with Bob Howard Buick GMC was smooth and pressure-free. We always strive to provide top-notch service from start to finish. Please feel free to visit us again in the future or share your experience with others. -The Bob Howard Buick GMC Team
Great Service
by Michael on 06/04/2024Excellent short notice quick serviceThank you, Michael, for the 5-star review! We are delighted to hear about your positive experience with our quick service at Bob Howard Buick GMC. We appreciate your feedback and look forward to assisting you again in the future. -The Bob Howard Buick GMC Team
Great Experience
by Mike on 05/20/2024Very upfront with pricing and my salesman was outstanding. He provided detailed pricing to me and was extremely knowledgeable about the entire process. He had everything ready to minimize the time it took at the dealership to complete the… purchase.Thank you for your feedback! We're delighted to hear that you had a positive experience with Bob Howard Buick GMC. It's great to know that our salesman provided detailed pricing, was knowledgeable, and prepared everything in advance to minimize your time at the dealership. We strive to make the purchasing process as smooth and transparent as possible. We appreciate your business and look forward to serving you again in the future.
Factory Recall
by GeneCla on 05/16/2024The recall items were repaired as explained by the service advisor Peggy. She was friendly and polite. She also informed me of other service items needed.That's great to hear about your experience with Peggy! It's always reassuring when a service advisor is not only friendly and polite but also thorough in explaining the repairs and additional service items. Thank you for choosing us!
Customer
by Lucille on 05/14/2024Excellent customer service received from my service advisor, Roy. Oil change and tire rotation was done in the specific time and I was out the door. Roy also promptly provided me with information I had regarding running boards.Thank you, Lucille, for sharing your positive experience with Roy at Bob Howard Buick GMC! We're thrilled to hear you received excellent customer service and that your oil change and tire rotation were done promptly. We appreciate your feedback and look forward to assisting you with any future service needs. Hope to see you again soon! -The Bob Howard Buick GMC Team
Bob Howard Buick GMC
by jokatroyer on 05/04/2024All associates we interacted with were very knowledgeable, courteous, and helpful. Were very pleased with the entire experience.Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Bob Howard GMC
by Amanda S. on 04/16/2024Great job! Quick.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service
by Mischab on 04/11/2024Had the most pleasant experience today. Service was pretty fast and efficient. Special shout out to Chad Dear for helping.It's fantastic to hear that you had a pleasant experience and that Chad provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change plus
by Mamasita on 04/10/2024We were greeted promptly upon arrival, we were early and they got us right in. We were driving away in less than an hour the plus was a wash and vacuum, big surprise⭐️We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mysterious Drive Line Issue
by kapksk2022 on 04/03/2024It was great. I had a mysterious shudder. David Hoffman got the service tech to diagnose it. He couldn't replicate it, so David had me drive with the service tech. We did find the shudder and had a good discussion about 2 potential causes,… both insignificant.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! -The Bob Howard Buick GMC Team
Walton
by Mrs Walton on 03/22/2024Salesman was very friendly. He explained the whole process very thoroughly. Nice vehicle.Thank you for your review. We're glad to hear that you found the process of buying your vehicle from us to be enjoyable. We look forward to working with you again! -The Bob Howard Buick GMC Team
Bob Howard Buick GMC
by Teagan H on 03/13/2024I have been to many dealerships over the last few weeks looking for a car. But this dealership and my salesperson John Samson were the first to give me real results. I would highly recommend.We're thrilled to hear that John and our dealership stood out to you during your car search! Providing real results and excellent service is our top priority, and we're delighted that John was able to assist you in finding what you were looking for. Thank you for recommending us. We appreciate your recommendation and look forward to serving you in the future!
Falling Short of Expectations
by Disappointed on 03/08/2024I took my vehicle to the service dept and explained two specific issues I was experiencing. The following morning, I received a text message with a link to a list of items they discovered needed attention in the multi point inspection they… completed. Since this was a vehicle my wife and I use daily, I expressed the need to have it back as soon as possible. The service associate said he would do the best he can to get it done by the end of the day and to give him a call if I didn’t hear from him. I called at the end of the day and he said he needed the following day to finish the work. I asked if he could have it done by midday because we needed the vehicle and he said there shouldn’t be a problem with that. When I called midday, he said it would be later in the day before it would be finished. When I call at 3:35, he said it should be done by 5 PM. When I showed up at 5:10 PM, there was still another item that they did not complete. In addition to that, one of the items that I explained needed to be looked at was never looked at and was not listed on the invoice of items they completed. While they did take 10% off the invoice for not having the vehicle ready by the end of the day, being without a vehicle for two days and not addressing both items definitely fell short of my expectations .I’m sorry for the inconvenience you faced regarding a service issue. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you, Bobby Lubbers General Manager blubbers@bobhowardauto.com
Great place, easy to deal with.
by Weldon H. on 03/01/2024I had all my questions answered and was able to make a deal very quickly. The experience at the dealership was quick and efficient without being given the "run around". Straight forward and nice people.Weldon, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! -The Bob Howard Buick GMC Team
We're thrilled to hear that you had a positive experience! It's great that all your questions were answered, and you were able to make a deal quickly. We strive for efficiency and transparency, and we're glad to hear that you found the process straightforward. Thank you for choosing us. Safe travels in your new vehicle!
Oil, change, tire rotation, and general inspection.
by Hparker on 02/26/2024David Hoffman was extremely accommodating with my very busy schedule. Got my Yukon Denali XL in and out extremely fast!We're thrilled to hear that David provided you with extremely accommodating service and got your Yukon Denali XL in and out quickly, especially considering your busy schedule. Customer satisfaction is a top priority, and it's great to know that you had a positive experience. We appreciate your support, and we look forward to serving you in the future!
Dr. McCoy
by Quail hunter on 02/16/2024My experience was excellent. Terrance and Gary were great and went over board to make the experience pleasant and helpfulThank you for writing this fantastic review and giving our dealership such an excellent star rating, Quail! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -The Bob Howard Buick GMC Team
Bob Howard
by ScottinOkla on 02/02/2024Very good experience, the dealership was very courteous and professional, I would go back.We're delighted to hear that you had a very good experience with courteous and professional service at the dealership. Customer satisfaction is a top priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review! We're thrilled to hear that our sales team made your experience at Bob Howard Buick GMC enjoyable and seamless. We appreciate your feedback and hope to see you again soon! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 01/06/2025