Customer Reviews of Bob Howard Buick GMC
Review type:
bob howard gmc
Mike Rogers
by Mike Rogers on 06/23/2023Quick and painless. Don does a great job for meThank you for this amazing review! We really appreciate your business. -The Bob Howard Buick GMC Team
Great Team at Bob Howard GMC
by DenaliDriver on 06/22/2023I took my truck to Bob Howard GMC to get new tires and asked that my front end be checked for excessive play. Dave Hoffman quoted my tires and both the idler and pitman arms. Mario Izaguirre made the repairs and changed the oil and… filters. Both of these guys are professionals and got the work done right, on time and within the quoted cost. I highly recommend this team!!!We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! -The Bob Howard Buick GMC Team
Buick
by Terry Ha on 06/07/2023Very good!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -The Bob Howard Buick GMC Team
Timely and friendly service
by Sebastien on 06/02/2023Jeremiah was very professional, communicated great with me, overall a great jobWe appreciate you for letting others know about your experience, Sebastien! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Service/Maintenance on vehicle
by VanillaBean on 06/01/2023Went in for noise car was making, oil change and coolant change. Just bought new tires and had them mounted and balanced at Costco. Service center tried to convince me that my pistons were bad and I needed $4,100+ for this service. I had a… mechanic tell me what I needed prior to going to dealer service center. It was $800 service not $4,100+ service. Dealership service center also said I needed fuel flush, new wipers, and several other services (4 exactly) that I did not need. Kept vehicle from 7am through next day before looking at car... I get that they are short staffed, but then they complained about paying for my Uber to work and home on 1st day and then to work next day. They actually stated they would not pay for another Uber and still kept my car. I felt a little like a hostage. I have used this dealership for all maintenance since purchasing vehicle. Very very disappointed in them. Dealership was nice but service center I have issue with.I apologize for what you experienced with your service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at blubbers@BobHowardAuto.com. Bobby Lubbers General Manager
Great Dealership!
by Dennis K on 05/18/2023We bought a used pickup. Our salesman, Mark Samson was great! He helped us negotiate several repairs we wanted performed to seal the deal. Their dealer prep was too high. Lifetime nitrogen and window tint were a dealer add-on that was too… expensive.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Bob Howard Buick GMC Team
Hospitable Salesman & Competitive Pricing
by TJ on 01/23/2023Our salesman, Mark Samson, was very accommodating even at a late hour in the evening, and the pricing he secured from the manager for us was very competitive.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. -The Bob Howard Buick GMC Team
Oil change
by Val on 01/14/2023They told me about something to do with my break, need to change warranty from electrical to mechanical. Not sure but it was 450 to fix. You did not have it instockHello Val, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do.
Do not take your vehicles here!
by Jenny Green on 10/07/2022The worst communication I have experienced since being in Edmond. This has been the third time my car sat in their service shop for almost a week. 4.5 days after at it was dropped off for a new battery and oil change, I was told they were… waiting for a technician to be assigned. This is after I made an appointment and was told it would be ready in a few hours. When I finally did get to pick my car up, my bill was 327 dollars more than what I was told. Never again!Thank you for bringing this to my attention. I apologize for what you experienced with your service visit. I would like an opportunity to fix this and to earn your business, please contact me at blubbers@BobHowardAuto.com. I look forward to speaking with you. Bobby Lubbers General Manager
Excellent Service
by misfit224 on 09/28/2022We had such a great experience at Bob Howard. Erik took really good care of us. Our experience with every person we dealt with that day couldn’t have been any better. I went in to “look” and left with a new vehicle. They worked hard to get… the payment where I needed it and make sure I was comfortable with my purchase. After the deal was done, Erik made sure everything was set up inside the Blazer so that I had ease of use on my way home. I will highly recommend this dealership and especially Erik to my friends.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -The Bob Howard Buick GMC Team
Extremely Impressed
by Kel on 09/14/2022James in the service department went above and beyond. The team did an amazing job. My deepest thanks!!!!!Kel, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know James went above and beyond. If you have any additional comments and/or questions, please feel free to contact us directly! -The Bob Howard Buick GMC Team
Disappointed
by Kim on 09/12/2022I scheduled a tire rotation and oil change online at Bob Howard. The man said he didn’t know if they would honor it because tire rotation isn’t normal included (even though It was on their website and I showed him) I didn’t check my receipt… until I got home and noticed it said the tires weren’t rotated because the tread was good. Of course it’s good because I get them rotated each oil service! He didn’t even bother to tell me it wasn’t complete. I will be looking elsewhere for a dealership who will complete the work I request.Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Poor service
by Duffer on 08/17/2022No communication with owner had my truck for 5 days to change oil and diagnostic for engine light never returned calls to check on status. Never touched the truck. DAVID AND PEGGY do not return calls 9Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager 405-936-8800 blubbers@bobhowardauto.com
Battery Warranty
by Marylin on 08/08/2022My service contact person was Peggy. She is awesome and goes above and beyond for customer satisfaction and efficiency. Very pleasant and helpful. She is very professional and takes good care of her customers. Very detailed minded.… Bob Howard is blessed to have her on board. My visit was pleasant and battery was replaced. Marylin Yukon, OKWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. -The Bob Howard Buick GMC Team
Best mechanic around town. Knowledgeable and quick service.
by Alissa M on 08/08/2022Tom Kassik was the best mechanic. Found the issue and fixed it quickly. By far the best service we’ve received on our vehicle. It’s back to running beautifully.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. -The Bob Howard Buick GMC Team
ONE STAR BECAUSE ZERO STARS WASN’T AN OPTION
by Deenae Dingee on 08/06/2022I’m not sure where to start. I purchased my new 2022 GMC Sierra AT4 from here with the agreement that the windows and windshield would be tinted. When I got my vehicle, the heads up display (HUD) started to glitch. I sent it in for… service, after arguing with the advisor that I needed a vehicle provided to me while they had my own. Of course they wanted me to rent, not loan. Eventually, a loaner was provided. They had my truck 4 days, and when I got it back, the HUD worked temporarily, however, my charger for my cell phone magically stopped working. Also, my tint on my windshield was scratched. My husband took it in for service, and to get a tire repaired because it had a slow leak. They plugged the cell phone charger back in and “fixed the tire.” He brings it home, and now, my key fob doesn’t work, only his does. Anddddd 3 days later I’m needing to put air in that “slow leak” tire again. (And every 3 days since then) Which brings me to today. I made an appointment. I took off work (so that I didn’t have the loaner issue) and was told the repair to fix the tire and reprogram the key would take about an hour. I was in the service department for 4 hours. 4 hours. I was told my tire couldn’t be repaired because of a nail too close to the side wall and that I would need to purchase a new tire, and oh, they don’t have it in stock. I would need to come back tomorrow. I was also told that they couldn’t get my keys to reprogram and someone had to run to the warehouse to get a new fob for programming. When it was all said and done, the tire was magically patched and the key fobs I got back, were in fact my original key fobs. Oh, and they told me my truck was ready, and I still waited 20 more minutes for them to pull up. Every issue I have had with this service department has just led me to further issue after issue after issue. I have told every service advisor I have had there that I would love to speak with their Service Manager, which has never happened (Hi Stephen, would love to hear from you!) I will denote their Service Advisor did inform me they were low staffed. I stated I made an appointment and she said yeah but we’re still over booked and have more work than service techs. I questioned why they allowed appointments to continue to be booked without the people to perform and she stated they had no control over their website. I paid alottttt of money for this truck. I would expect to have better service, better experiences, and my gah, this company is making enough money, they need to figure out the logistics of their websites and their service department. Were I the service manager, I would suggest your advisors spend time rescheduling those you can’t fit in realistically. As far as the work performed on my vehicle, I wont be back. My HUD still doesn’t work, but I’m going to seek warranty service from another dealership.Thank you for your feedback about your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Bobby Lubbers General Manager blubbers@BobHowardAuto.com
I wanted to provide an update. After my initial review, the General Manager of Bob Howard reached out to me the next business day. Bobby Lubbers was genuinely interested in hearing out the entire story of my service disaster. Bobby was quick to offer a solution and provided top notch quality and customer service. If only the rest of his team could lead by his example and provide the same consistently. I can now say I have a working HUD and every open service issue I had previously is now closed. I was able to shake Bobby’s hand this afternoon and tell him thank you personally for his efforts to fix my issue with a quick solution and top notch service. If I have further issue I will be sure to contact the proper personnel, however it will be hard to top the service received once Bobby was involved. Thanks again, Bobby!
Andrew’s service experience
by Andrew Sitton on 08/04/2022Customers can get their vehicles serviced correctly in a timely manner.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Not a happy customer
by Kyle on 08/03/2022Most inefficient service center I have been to. Had an appointment at 10. No reason it should take over 3 hrs to get an oil change. The service lady mentioned it could take 2 hrs but my truck was on the lift for 2 hrs and it took them close… to an hour to get it on the lift. After they were done I had to go back and get my lug socket. Not that it’s a requirement but they also didn’t wash my truck like other dealerships do on the same street. I will not be returning to this dealership in the future.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Poorly managed
by Sierra 1500 AT4 owner on 08/03/2022The front line workers are constantly having to apologize for the complete failures in their department’s processes. Employees often don’t follow up when they say they will. Management NEVER follows up when an issue is elevated. Many of… their processes appear to be broken based on the overwhelming number of misunderstandings. If you encounter a complex problem with your vehicle you will likely have to have the same conversation with three or four people explaining the history and everything that has been done in order to achieve any forward progress. They do not efficiently share or pass information between the different levels of service providers. This dealership’s service department does not respect their clients time and often sets up situations that they can not follow through on or they accept appointments when they are clearly double booked and stand no chance of accommodating customers during the coordinated window. This place is mismanaged, and customer service is very low on the priority list based on my observations and past service interactions. If whomever runs this department was one of my managers, they would have been fired a long time ago. Once you get through all the inefficiencies and broken processes and you actually get your vehicle in, their service technicians are actually quite capable and have so far done a good job. But if you value your time At all, this is not a dealership for you. They certainly do not concern themselves with how much of your time is wasted with a complete lack of even the most basic processes.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Fantastic
by Michael H on 08/02/2022Very friendly and inviting place to shop for a new vehicle, Wes and the sales staff worked with us to come up with a fair deal that made sense for both sides and was very polite and professional 10/10. Did such a good job that we decided to… buy two new vehicles. will definitely be coming back when it’s time for another one.Congratulations on your new vehicles, Michael! Thanks for the review and kind words for Wes and our team.
Cooped Up Again … vroom .. vroom
by Shannon Summey on 08/01/2022Sales man seemed on edge, not exactly what I would call polite or gentlemanly. I did get the car I wanted. I had previously bought the same type of Mini Cooper from another dealership Bob Howard Subaru dealership who were very welcoming… to the customers and treated them like guests complimentary beverages / sandwiches snacks. My mother felt slighted with the salesman. I bargained with the salesman and ended up with a decent deal. The gentleman Charles who handled the paperwork was very friendly. My experience wasn’t bad just lacking in the overall treatment customer service and treatment of guests.Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAĂ‘OL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. VisĂtanos hoy para carros GMC Buick y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
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Thank you for your wonderful review! We're thrilled to hear that our sales team made your experience at Bob Howard Buick GMC enjoyable and seamless. We appreciate your feedback and hope to see you again soon! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 01/06/2025