Customer Reviews of Bob Howard Buick GMC
Review type:
bob howard gmc
Helpful at the last minute
by Will Coleman on 06/10/2022Got me in last minute with no appointment for oil change and basic serviceWill, Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.
Quick service
by Sjordan on 06/10/2022Was able to get a quick appt, loaner car was given since we had to leave for a couple of dayThank you for your kind words! We are thrilled that you had a pleasant service visit!
Subpar
by Jamie U on 06/09/2022I drover over 2.5 hours to purchase my new Yukon XL, in which my sales man said he was pulling the vehicle into the back to get detailed while I was on my way. I was so excited for this vehicle, long story short, I felt the whole process… was the worst experience I’ve had to date with purchasing a new car. (I’ve done this 5 times before) I left aggravated, only one key fob that works, and a brand new car that wasn’t even close to being detailed, stains and smudges throughout the interior. Was very dissatisfied with Bob Howard, the only Pleasant part was dealing with the gentleman in the actual financing part.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager 405-936-8800 blubbers@bobhowardauto.com
Great group
by Jared Vaughn on 06/09/2022I’m a long time costumer, I have two GMC Vehicles including a newer diesel truck. Bob Howard GMC has preformed all maintenance on both since they where new. This group continues to bend over backwards to take care of their costumers, and… have earned the right to be the only dealership to work on my stuff!Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! -The Bob Howard Buick GMC Team
Quickest oil change ever.
by Brian C on 06/07/2022Was able to reschedule an appointment after a mistake I made with no problem. And I was in an out in 20 minutes during the process.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Great Service
by Jtbgreek on 06/04/2022Excellent and Friendly ServiceThank you for your kind words! We look forward to your business with us again!
Right on the minute!
by Nene on 06/04/2022My normal place couldn’t get me in until after June 1, Chad got me in as soon as the wrecker could get me there.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Good overall sales operation.
by J P Bassman on 06/03/2022Needing an suv on a limited budget, I walked-in almost cold. The suv I went to see was no longer available. JoJo & the sales team got busy & found me a great Jeep suv in my $ price range. Sales Team very friendly. Great hustle,… communication, selection, etc. Only issue; wire transfers. Their receiving bank is in North Carolina, & you can count on 2 to 3 days for confirmation. When customers have to wait 2 or 3 days for a vehicle they just paid cash for, there's a problem. Beyond that, a good experience & recommended.We appreciate your business and your feedback. We are always looking for ways to improve our customers’ experience. Bobby Lubbers General Manager
Service
by Elizabeth on 05/04/2022Did not fix my car problem.Thank you for informing me about your situation. Please know that we are looking into your concerns, and Stephen Cannon will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bobby Lubbers General Manager blubbers@bobhowardauto.com
Great Service Department
by GMcarguy on 07/09/2019Came in for an oil change. The service techs are super friend. I will be back!We are glad to hear we could earn your business!
Great customer service
by Hcaballero2 on 05/31/2019I was in town visiting when I started having trouble with my truck. David Hoffman was great, got me in last minute and was able to get my truck back to me same day. Thank you DavidThank you for your kind review of David! Glad to hear we could address your concerns with your truck!
Best car buying experience ever
by wsfairey on 05/29/2019We went to find a new truck. The sales person was amazing, not pushy, listened well, and was bet knowledgeable. The selection was good and the prices were reasonable.Thank you for your kind review, we sincerely appreciate it!
Awesome service
by La_Victoria on 05/29/2019We were very please with the way we were treated since we pulled in the dealer, everyone did their best to make sure we got what we needed without frustrating us which we appreciate, we will definitely come back for future businessThank you for your business, we are glad to hear we have earned this great review!
WE WILL BE BACK
by Georgefam3 on 05/29/2019I absolutely LOVE Bob Howard Buick GMC. We were treated wonderfully. A young man quickly greeted us but didnâÂÂt make us feel like he was attacking us. The manager then shook our hands and greeted us as well. We worked with Mark Samson… and he was absolutely WONDERFUL. He was kind, easy going, and hardworking. He truly met our needs in what we wanted and expected and went above and beyond. We had been car shopping and dealt with many other dealerships who treated us horribly and made us feel like they werenâÂÂt meeting our expectations and even listening to us. Bob Howard Buick GMC is hands down THE BEST dealership in the city. Kevin the manager was amazing and responsive. Everyone there didnâÂÂt make you feel like you were being attacked. They welcomed you. They actually listened to you about your budget, the type of vehicle, and etc. They explained everything very thoroughly. The previous dealerships we went to was Landers, David Stanley, and Smicklas Chevrolet. Those three were nothing compared to this dealership. Those three didnâÂÂt listen to what we wanted and kept acting very shady. Bob Howard Buick GMC was upfront about anything and everything. They were very helpful and patient. I will be recommending this place to all my friends and family. We will use them for our car buying in the future as well. Thank you so much to Kevin and Mark. They were exceptional.Hello and thank you for your kind words for Kevin and Mark! We are THRILLED To hear we could earn your business.
AT4 - GMC
by Hobbs on 05/23/2019Very helpful finding the vehicle I requested. Customer Service representative was very attentive to demonstrate all options. Great vehicle!!Thank you for your visit, and we appreciate your review!
Awesome!!!
by June1960 on 05/22/2019I had a very awesome experience when going to Bob Howard. They are very courteous. Always asking if i needed anything. Plus they explained everything to me and if i had questions they answered them. I got a new car at a great deal!!.Thank you for being our customer, June!
Not the Best
by Trucker on 05/16/2019Bought used truck. Truck was fine customer service wasn't the best. Salesmen was good just didn't know much about the truck. Left us by ourselves multiple times. Wanted to be in and out in an hour ended up being 3. Put wrong lein holder on… title, I had to pay to have that fixed. They said they would reimburse me haven't seen a check yet, been over a monthThank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
New Yukon
by Monafay on 05/15/2019Luis was extremely helpful and informative throughout the entire process.Monafay, we are so glad we could take care of all of your needs at Bob Howard Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team!
Definitely referring service departments to friends in the area
by FabiDeSanti on 05/14/2019I am from the Oklahoma panhandle and was needing to get a GMC truck serviced during a trip. I explained, what I thought was an issue, over the phone and was greeted with very knowledgeable personnel. They scheduled me in promptly to be… sure nothing was truly wrong with my truck. Once I arrived everyone was very friendly. They went out of their way to fully inspect my truck and made very valid recommendations once the inspection was completed. Derek B was my assigned service advisor, once my truck was ready he called me himself and also greeted me personally when I arrived at pick-up. I got the sense that Derek, along with everyone else at the GMC service center, truly mean to help you continue getting the most value from your vehicular investments. If they keep this great attitude and work ethic up rest assured your vehicle is in good hands. Thank You to every individual person that played part in this successful customer service experience.Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again.
Shady sales tactics
by whammo77 on 11/16/2016This is the only dealer I have dealt with in my ENTIRE lifetime that, while in negotiations over a car, comes back and states "Oh, we think we underpriced the car, so we want $1,000 more for it now". Needless to say, we walked out. After… having dealt with them, I'll never go back and would never recommend them to ANYONE. Thanks Bob Howard Buick/GMC for wasting our time and fuel. It's over an hour round trip to make the drive to their location from our home, and we made the trip TWICE (not to mention all the time we were there).Great experience overall
by IHeartmyGMC on 09/20/2016Bought truck from there and also had serviced there. Everyone was very courteous kind and caring
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review! We're thrilled to hear that our sales team made your experience at Bob Howard Buick GMC enjoyable and seamless. We appreciate your feedback and hope to see you again soon! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 01/06/2025