Customer Reviews of Bob Howard Nissan
Review type:
Pleasant experience
Great service
by JeffStein42 on 06/04/2024I was on a road trip and needed to get oil change/rotate done. They were able to get me in and get my car handled same day. Would highly recommend the service department!Jeff, thank you for your kind words and recommendation. We are glad to have provided you with top notch service. Feel free to stop by anytime in the future, we would be glad to help you. Thank you again and have a great day!
N/a
by soonerrick on 06/04/2024Great experience in the service department. Chris Stafford is great as always.We're happy you found our staff to be supportive during your experience here at Bob Howard Nissan, Inc.. We hope to be of service to you again in the future. Have a great day!
Hi Soonerrick, thank you for your kind review; we are happy to pass along your comments to Chris Stafford at Bob Howard Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.
Pleasant experience
by Virgil S on 06/02/2024Salesman (John) was a great help. Never felt pressured. Told him the deal I wanted and he helped me get there.Virgil, we are so pleased you enjoyed your visit to Bob Howard Nissan, Inc.! Thank you, and have a fantastic day!
Service at Bob Howard Nissan
by LoiAnne on 05/24/2024Good service; my normal and expected result. If only everyone else didn’t know. It is SO busy; long wait often.We are delighted to know that your experience was good! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Excellent Customer Service
by Kara G. on 05/25/2024Oil change and tire rotation.We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Quick service
by Dcgreen on 05/24/2024Vehicle was serviced quickly despite the holiday weekend! My Advisor Angela took great care of my car!We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Great customer service
by JaCoby W. on 05/03/2024Big thanks to Kelly A. in sales! He went above and beyond and found me a reliable car for my family. He turned a bad situation into a good one for me. I really appreciate it.That's wonderful to hear about your positive experience with Kelly in sales! It's great when someone like him goes the extra mile to find the perfect vehicle for your needs. Enjoy your new car!
Great Customer Service Experience!
by MCAPPS52 on 05/01/2024I had the pleasure of meeting my new Service Advisor Robert Tibbs fir the first time this morning. He came highly recommended by my daughter. Robert took the time to listen to me and provide the information I needed to make an informed… decision in selecting the right products for my particular vehicle. It was very impressed by his customer service skills which were exactly as described by my daughter!That's great to hear! We are thrilled Robert provided excellent customer service and made sure you were well taken care of during your visit. It's always nice when recommendations turn out to be spot on.
Thank you for taking the time to let us know how we did. We hope you have a great day!
Sales
by Anita Kirk on 04/29/2024Fred and Jonathan were absolutely amazing. They were friendly and professional!!Congratulations on your new vehicle! We are thrilled that Fred and Jonathan provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Dropped the 🏀 🏈 ⚽️
by D S Holt on 04/28/2024The worst repair visit I’ve had. As an educator I wanted to get my vehicle in the shop while I was on Spring Break. Unfortunately the repair date kept getting rescheduled. I finally received a drop off (the part was in) date and a loaner. I… dropped it off April 1st with what was supposed to be a 2-3 day repair. I received a call/text days later that they just opened the box to find the part broken. The had ordered another one. It would be in the next day and they would start the repair. Days go by and I hadn’t heard from them. I called to find out they were waiting on the group company to come and remove my back window. They waited about 4-5 days. Another week or so had gone by and I hadn’t heard anything again. I received a message that they were waiting on the glass company and would update me the next day. Another week or so went by again. They would detail it also due to it getting dusty. This 2-3 day repair turned into 4 weeks. Meanwhile I’ve had two deaths in the family and I’m trying to make travel plans but couldn’t because I was left in limbo. I had a flat tire in the loaner and it happened to be the day they informed me the repair was completed. My wallet was stolen (bank not located in Oklahoma) and I wasn’t able to fix the tire. But would bring the funds back. I was told I needed to buy a new tire w/ warranty and it needed to be purchased from them to verify (new and warranty). It couldn’t be repaired. I informed them I didn’t have the funds and would have to pay later. Then I was told I should’ve been charged $275 for a detail because the vehicle had mud and dirt from the rain. I informed them I was told I didn’t have to do anything when I returned it (but gas). Then I was informed that the tire could be repaired, they wouldn’t charge for the detail. It was stated that’s why they don’t get loaners. I asked how was I supposed to get around for the last 4 weeks during this repair that I was told would take 2-3 days? I was finally given my keys. I went to look over my truck to find the back window/defroster sensor etc was broken. I pulled the truck in the bay for the staff to check it out. I am now waiting on a new back window to delivered for them to fix it. My current back window is tinted. The new window will not be. I believe the window company should be liable for the fee due to breaking the window. They will try to schedule the window company to come in for me to wait during the repair and not another 4 weeks. I expected better from this dealership that’s why I started doing business. (Answer choices shouldn’t just be yes and no)Dominique Holt, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please know that we are looking into your concerns and someone will be in touch with you shortly.
THE BEST SERVICE DEALERSHIP The Bob nissan 1
by Happyservice on 04/18/2024The Young Lady Angela In Service is the BEST thank you for GREAT service and keeping me up to date ,,,It's fantastic to hear that you had the best experience and that Angela provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Amazing experience
by Qubain11 on 04/06/2024Mr. Rob took care of me from the moment I arrived till I leff. He is well experienced and helped me a lot. After sales services are important and crucial and with gentlemen like Mr Rob, I would definitely buy a Nissan again.We are so pleased you enjoyed your visit to Bob Howard Nissan, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
It's wonderful to hear that Mr. Rob provided such excellent care and assistance during your visit. After-sales service is indeed crucial, and we're glad to have someone like him on our team. We appreciate your feedback and look forward to serving you again in the future.
60k scheduled maintenance
by Spargunger on 04/02/2024I always set up my appointments when Service Adviser Blake Harlin is there. He explains all the work to be done and why it has to be done. I feel very comfortable having this dealership perform work on my 2019 Nissan 370Z.Thank you for taking the time to let us know how we did. We hope you have a great day!
Oil change
by Heisenberg on 02/28/2024The customer service was great as usual. Robert, my advisor, explained all the options that needed to be done and what could wait until another time. I appreciate honesty from customer service individuals and Robert did a great job!We're thrilled to hear that you had a great experience with our customer service at the dealership! It's fantastic that Robert, your advisor, provided clear explanations of the options, prioritizing what needed immediate attention and what could wait. Honesty is key, and we're pleased to know that you appreciated it. Thank you for choosing our services, and we look forward to assisting you with any future automotive needs you may have! Safe and happy driving!
Thank you for taking the time to let us know how we did. We hope you have a great day!
Nissan Rogue
by Marzz21 on 02/22/2024Great experience! Salespeople are not pushy, answer, all your questions, and get u in and out as quickly as possible. They helped me find the best car for my price range. Would buy from again in the future.Thank you for taking the time to let us know how we did. We hope you have a great day!
Service advisor was awesome
by Trevor123455 on 02/22/2024Service advisor was awesome, very helpful. Will use this location going forward.We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Trevor, thank you so much for the positive review! We're looking forward to your next visit with us, have an awesome day!
2010 Titan intermittent starting
by William on 02/10/2024Service was performed correctly and service manager was friendly and helpful. However, for the price charged I expected OEM replacememt parts from a dealer.William, thank you for taking the time to leave us a review about your experience. Please know that we are looking into your concerns and someone will respond to you shortly.
Angela is Amazing
by bdmcauley on 02/07/2024Angela went above and beyond to make sure I was taken care of! She was very professional and friendly- would 100% recommend this dealership because of her!! 10/10 and 5 Stars!Thank you for taking the time to let us know how we did. We hope you have a great day!
Customer
by Ed&okcok on 02/06/2024Good service and courteous.We are thrilled to hear that you had a good and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Ashton Robertson
by ashton32 on 01/23/2024Roger was fantastic. He was kind and efficient. I will use him in the future.Thank you for taking the time to let us know how we did. We hope you have a great day!
Thank you for your kind words about Roger! We're glad to hear that he was fantastic, kind, and efficient during your experience. We appreciate your trust in our service and look forward to serving you with Roger in the future!
Professional and friendly service
by whitelynx33 on 01/23/2024Robert Tibbs was my service advisor. Robert told me everything and was very knowledgeable. I will continue to bring my car there for all my service needs.Thank you for taking the time to let us know how we did. We hope you have a great day!
Bob Howard Nissan invites you to visit our Car & Truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Nissan Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Nissan dealers.
ESPAÑOL
Bob Howard Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Virgil, we are so pleased you enjoyed your visit to Bob Howard Nissan, Inc.! Thank you, and have a fantastic day!
by Lorren Kromer on 06/03/2024