Customer Reviews of Bob Moore INFINITI
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14 reviews
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NEVER BUY FROM BOB MOORE INFINITY UNLESS YOU LIKE BEING LIED TO.
by Jimmy Hunter on 03/24/2025Worst experience. Telling everyone we can to never purchase from this premium brand because they are far from premium. Still waiting for a call to fix their mess up which is costing us financial hardship. The fix they offered for THEIRā¦ MISTAKE would create further financial hardship. We are already refinancing our car after just 1 week. They got us in the door and then from the time we got to the finance office we were treated like we did not matter and asking questions was a bother.Worst buying experience ever.
by SaraD on 09/03/2019I purchased an Infiniti in cash from Bob Moore in March of 2018. As of today, September 3, 2019 I have still yet to receive the title for my car. That means that I have not been able to drive my $30,000.00 car in about a year and a half. Iā¦ have called the dealership dozens of times and sent dozens of emails. I usually get voicemail when I call (Iām not convinced that anyone works there) I never get a call back. My emails have gone unanswered. I have contacted an attorney who informed me that it would be a lengthy and costly process to use the courts. Meanwhile, my car sits in the garage with a dead battery from lack of ability to drive it. This has been the literal worst purchasing experience of anything, ever in my life. My hands are completely tied and all I can think to do is warn others before they go to this dealership and get the kind of abhorrent treatment that I have received.Service tech damaged car and shop accepts his behavior
by Perktam on 07/26/2018I took my Infinity in to Bob Moore Infinity in Edmond, OK for a tune up. The car had no issues, but MPG had decreased slightly, so I decided I should probably get a tune up. While in the shop, was advised there was an air bag recall,ā¦ and I gave permission to repair. I picked up my car (over 600 dollars for injectors/spark plugs), and left. I noticed that my passenger dash was filthy and cracked when I was about 1/2 mile down the road so I turned around and went back to the dealership. When I arrived back (about 1 mile driven), I also noticed that my car smelled like burned coolant fluid. The tech was called, admitted to cracking the dash but hadn't told anyone. Service told me they would fix it, and that the smell was probably b/c the tech topped off fluids and may have spilled some. Within days, my vehicle started to overheat and leak coolant fluid. I took it back to the dealer, and they told me they would look at it, and if they had caused the issue, they would fix it. They would also fix the dash while the car was there. I specifically requested that the original tech not be allowed near my car. I was assured a different tech would be assigned. I received a call telling me that the plastic compartment (top part of radiator) was split and it would be over 800.00 to fix it. The service dept doesn't think their tech did anything wrong. So here is a synopses: 1) Car, no issues, in for tune up & recall repair 2) Dash is cracked by tech, only admitted when noticed by customer 3) Car leaves shop with damaged to radiator (suspect from tech leaning over it to work. The compartment is plastic and 10 years old-so would probably break easy. But it wasn't broken when I took my car to the dealer....) 4) Service denies any wrong doing (no surprise) 5) The same tech that caused original damage was allowed to work on my car-despite assurances he would not. (it appears he did a good job second time around-glove box not well aligned, but I can fix that. He did leave grease marks in my vehicle, usually they clean the vehicle, perhaps not on 2nd go round?). Bottom line: The service manager is pleasant and professional. All staff encountered were pleasant and professional. The tech was not proficient and proved himself untrustworthy with his deeds. Let's face it, no matter how pleasant the staff are, if the service tech's are not proficient, honest, and capable, your pocketbook will suffer. I would caution you to be very aware that at least one service tech at Bob Moore Infinity is not-and if he is the only one, and he is not assigned to your vehicle, perhaps your vehicle will be returned repaired versus having new mechanical issues.Thank you for reaching out to us. It's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (405) 237-5483 so we can try to restore your confidence in our business. We hope to hear from you soon.
Great Experience
by Donnasmela on 09/10/2017updated 09/25/2017Our salesman,Trey Roberts made finding the right car easy and overall a pleasant experience. Everyone that was part of the sale was friendly and professional. This is the second Infiniti we have purchased at Bob Moore Infiniti.Thank you so much for the positive review!
Drastic improvement
by ArcadyR on 09/09/2017I have been servicing my Infinities at Bob Moore for the past 11 years. Since opening of the new dealership facility, I have been there 3 times. I can't believe how drastically this dealership had improved for the better. Customer serviceā¦ is impeccable, and makes you truly feel like a valued customer.Your wonderful feedback and rating mean a lot to us. We hope you have a great day! We look forward to your next visit!
Service
by Jamalmasih on 08/25/2017updated 09/08/2017The experience was great. As soon I got to the dealership, I met with my Service advisor Josh who asked me about the problems I have with my vehicle he then asked me sign the documents and then I handed him my car keys. When I scheduled theā¦ service I was promised a loaner. So as soon as I got done with him he took me to the Enterprise rental car agent who hand me the key for the loaner after doing the paperwork. I was happy with the arrangement.treated me professionally
by 2020hindsite on 08/28/2017updated 09/08/2017came in for oil change. Did not try to upsell me other products. Liked the non-pressure atmosphereJx35 Infiniti service
by MsDe2u48 on 08/28/2017updated 09/08/2017I had the pleasure of working with Holly via telephone Thank you for taking great care of my carInfinity service
by packguy on 08/29/2017updated 09/08/2017Great people and the issue was handled quickly. the loaner car was ready and took no time to check in and get back to my schedule. The quality of the workmanship couldn't have been better. I wouldn't consider any other dealer. Yes,ā¦ that good !Excellent service
by niferific on 09/01/2017updated 09/08/2017I have been there twice for repairs to my 2011 QX56 and they have been wonderful to me!Thank you so much for the positive review!
I love Infiniti service!
by BuffymA on 08/30/2017I love that I always have the option to get a loaner. It is such an easy process to drop off, get a loaner and return the loaner. The employees are always so nice and I love the new service center!worst dealership in town, at least for Infiniti..
by pchera01 on 12/12/2009I called at the dealership and made deal, agreed to on price. I got the price down, when i told them i got better deal from [another dealership]. I talk to Dave, sales person from Porsche/infinti, agrred to pick the car in the evening.ā¦ Myslef and wife went to pcik the car. He took me to show me the car, it was not parked with the other, insted, someone was testdriving the car and it had 72 miles, and not cleaned. At that moment i should have walked away from that dealership. finally I agree to buy, but they went up on price. The finance manager was [violative content deleted]... very very poor service person for Infinti. then few months later, I had problem with the car. The service person wanted to tell me that it is just normal and don't worry. then i called agin, same answer. At this point, i decided to go and get a different brand. I went and purchased 2009GL450, when i went to pick up the car, it was cleaned and parked inside the dealership, it had 8miles, no one test drove it. I love Infinit cars and trucks (exception is QX56, I owned Armada..lolz) Again I went to test drove the FX35/50, there was a different, so I am walking out with the sales person, I told previously I have purchased a G35, then he said then why don't go talk that sales person and he just walked out... since there is only one dealership in oklahoma city they think they can do what ever they want to... there is also fine other manufactures and delers are aroubd the country... [violative content deleted]Don't ask finance questions!
by tlhughes30 on 06/16/2009Disappointed with finance manager Rebecca for her lack of professionalism and courtesy. During my May visit to review a lease from among left-over 08 stock, Rebecca regrettably took the smoke and mirrors approach. Brief discussion of moneyā¦ factors and residuals had her quickly obfuscating and moving on to the next well-heeled patsy . . . er patron. Called dealer back two weeks later to discuss purchase based upon price-quoted earlier. Rebecca didn't remember that price; sold every 08 on lot, but one; but did offer now-higher-priced "deal" expiring TOMORROW. For score-keeping: that compound sentence contains at least two-and-a-half un-truths/ mis-rememberings. 1) I had written quote; 2) DID have all 3 remaining still in stock; 3) want to bet they still are looking to move each of those 08s, with the 2010 models arriving ? Dealer purports to be no-haggle, offering straightforward service to the luxury segment. The Finance department appears happy to sell you a car; just don't ask too many questions!Worst car dealership in town
by none14 on 12/24/2007I have long heard about the "Infiniti buying experience" wherein they supposedly treat you like a human being. Apparently, the Edmond Infiniti dealer never got that memo. In 2003, I went there to buy a G35 and was treated like a piece ofā¦ dirt. They even tried to pull the "we lost your trade-in keys" thing on me. I left. I've heard they are under new management and I have been trying to contact them for 2 weeks now by email to discuss a G35, and they either don't respond or they tell me someone else will respond and don't. I don't know what is wrong with these guys. I would avoid this dealer like the plague.Please send an email detailing your situation to info@bobmoore.com and our new Internet Team will be glad to work with you on resolving this negative experience. We greatly apologize for any trouble you have had in reaching us prior to this! Thanks, Bob Moore Internet Team
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About our dealership
For many decades, Bob Moore INFINITI has been serving residents of Oklahoma City, Edmond, Norman and nearby communities in Oklahoma with the latest models of New INFINITI Vehicles and an impressive inventory of Certified Pre-Owned models. Our award-winning car dealership has always done its best so that you can always have a positive and superior car-shopping experience. Our goal at Bob Moore INFINITI is your complete satisfaction in your car buying experience.
Whether you are looking for a brand-new INFINITI car or SUV with leather seats and the most advanced safety technologies, a late-model Certified Pre-Owned INFINITI vehicle, or even a used car, we have in our showroom just the vehicle for you and your family. The dedicated and friendly sales staff at our INFINITI dealer stands ready to assist you from start to finish in your car buying or leasing process.
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Television
Languages Spoken (2)
- English
- Spanish
Hi Sarad, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (405) 748-8007 so we can work towards a resolution. We look forward to hearing from you.
by Manager on 09/10/2019