Beaverton Kia
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Customer Reviews of Beaverton Kia
Review type:
Delightful experience
by Patricia Wooley on 07/23/2023
Easy to do business with.
73 reviews
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Lowball Trade-In Values; Upselling Expensive Extended Warranties!
by Russ on 09/16/2024All I can say is, stay away! I went to test drive a 2025 Sorento Hybrid and took a copy of the Kelly Blue Book trade-in value of my trade with me (1 1/2 year old plug-in hybrid SUV with just under 6,000 miles, all the bells and whistles,… and no damage.) During the test drive, the salesperson started in on how insufficient the factory warranty is, which surprised me because I know that Kia currently has one of best factory warranties in the business. I sensed that an extended warranty sales pitch was coming, and I was right. Back at the dealership, the salesperson excused herself to go get “the numbers.” Imagine how negatively astonished I was when not only was my trade valued by them to be $8,000 below KBB, but roughly $7,200 was added to the price! - about $5,000 for the extended warranty and about $2,200 for paint protection! In addition, I was told that they provide no discounts for cash (they encourage you to finance.) So, what should have been my trade plus about $12,500 cash, was now my trade plus $33,000! I made it very clear that this wasn’t acceptable. The salesperson asked what I was thinking my trade was worth, so I replied, “Funny you should ask,” and presented the KBB printout. She seemed briefly stumped and then asked if I’d still buy any of the add-ons if the trade value went up (What?). I replied that I’d perhaps be interested in the paint protection, though I felt it was overpriced. She excused herself and walked to an office. A minute or so later, as if it was right out of the stereotypical car dealer playbook, tag teaming took place, a practice which I have always disliked. A man sat down with a (supposed) list of every vehicle like mine on every dealer lot up to 2,100 miles away, from what I could see, and how long they’d been there. He explained that it is those figures that they base their appraisals on, not KBB. He went on to say that he might be able to come up a little bit on the trade, but that he’d wind up putting it on his lot for $32,000. KBB said that private party (not trade-in) value peaks at just under $40,000. Sounds like cutting one’s nose off to spite their face. I was asked just what was it that I was expecting, to which I said I expected the value of my trade as estimated by an industry standard to be at least reasonably honored, that I would pay cash for the remaining balance, and that I did not drive all the way there to be upsold (buy products and service that I don’t want.) To prevent a potential financing pitch, I said that I had no interest in financing. The only debts I have are mortgages and it is going to stay that way. I asked for my key back, thanked them for their time, and walked out without another word from either of them. It’s clear to me that Beaverton Kia may be in the business of selling vehicles, but they REALLY want to sell extended warranties and other add-ons. It makes me wonder how many unsuspecting customers have fallen for this over the years.Retract my previous review since I cannot delete
by Josh on 08/08/2023I was contacted by Kia to deal with the issues listed in my previous reviews. They understood I was not satisfied and frustrated. I did just pay for the parts but they did the fix without charging me labor.Steering repair
by Josh on 08/04/2023Worst experience at any service center. I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bearing and snap ring replacement. I knew what the… issue was and they had quoted me $800 for the fix. The technician did the initial repair, drove it and gave it back to me. As soon as I received the car and left, I started to hear clicking still as I did turns again. I took it back and they told me that they only did the passenger side. I said you told me it was 800 to fix the clicking noise and it wasn't fixed. It was still there and would be another 500 to fix the driver side. How do you do the repair, hear the sound and still return the car. If I knew the repair was 1300 total, I wouldn't have done it. I now just threw away $800 for noise that still persists. Do not go and save yourself the trouble. Also they tried to charge me $200 for an oil change and $100 for a cabin air filter. They really try to take advantage of you.Delightful experience
by Patricia Wooley on 07/23/2023Easy to do business with.Super helpful and nice group of people
by Diane Jackson on 05/01/2023They were quick to respond, my car was ready to go, the paperwork process was quick and I have NO complaints. Mike, my sales rep, was great about helping me with the car features and all of my questions. I would highly recommend them for… new car purchase and for the trade in.Meh
by M green on 01/21/2023Drove quote a distance for three cat and they Knollwood it. No price break, we did ask that they'd email the car THEY DIDNT CHANGE A THING. same things that were dirty when we first drove were dirty when the7 were "finished ".… PLEASE.KEEP YOUR WORD AND DON'T [non-permissible content removed]Best Car Purchase Experience Ever
by Tamie J on 09/03/2022updated 09/14/2022Erik Rodriguez at Beaverton Honda was easy to work with. The sales team was firm but fair. Overall, my car purchase experience a good one.Fantastic!
by Travis W on 08/26/2022We were provided an excellent experience by Erik at Beaverton Kia! Quick and smooth process.Kristen was great to deal with and Karen was a delight
by Stew on 08/22/2022There are lots of sales persons to help you, we called ahead, talked to Kristen and then we followed up with a visit. We went to look at the KIA Sorento PHEV and bought a KIA EV6. Karen, the director of finance, was a delight to work with… as well. So when it came to warranties, maintenance and protection services don't be afraid to ask for better pricing. They can always say no but we did get breaks on a few of the items. The only thing negative I could say is the minimal customer parking, it was partially used up by parking new car there.Great job
by Mat on 08/18/2022Was a wonderful experience. Derek made everything super streamlined berry efficient. Will be asking for him in all future purchases.Great day for a new car!
by REBEpdx on 08/14/2022Derek was fun to work with and made the lease of a new Kia Soul seem easy! Thanks so much Beaverton Kia. From starting my morning with Derek to ending with Karen in finance it was a pleasure!Fast experience
by Christina O on 08/13/2022Cory was very efficient and very informative on the vehicle he sold us. It was fast and took care of us very well !Great sales team for new EV6. Thx Erik!
by Jo on 08/05/2022They have this new car buying 2022 figured out. Pretty painless & we love our new WV6!What a day 🙃
by Jim M on 07/31/2022I found all of the folks we came in contact , understanding, helpful and over the top customer service We traded in my 2011 Sorento with 287,000 miles For a 2014 Sorento with 200, 000 miles less Unfortunately it had a issue and returned… to dealer and we were able to swap it for a 2018 Jeep renegade on the lot. Erik our sales consultant was awesome, he stuck it out pretty much all day with us. Big John /Carl were great and Karen Finance guru was awesome working with us through the “deals” (Twice) With our experience with them we were pleased with the outcome and Jeep ! One suggestion would be a faster processEasy going and friendly
by Chris on 07/29/2022Knowledgeable and hard working dealership.Great communication.
by Derrick Peavy on 07/23/2022Easy to work with. Good communication.On it
by NR on 07/14/2022This dealership was on it from beginning to end of vehicle purchase they kept in touch with us during vehicle shipment from factory and Derek our sales rep went over most of the vehicles features while we were waiting for final papers to… sign and the telluride was ready to go when we arrived to pick it up with a full tank of gasProfessional and expedient
by SandJFuller on 07/09/2022The purchase process was about as good as it can get. Sales person (Bode) was great to work with.Great to work with
by Jeannie and Jim Woodley on 06/26/2022I do not like car shopping, mainly because most salesman we’ve encountered are extremely pushy. Our salesman, Jhon Erik Rodriguez, was wonderful. He was very knowledgeable about the vehicles we were interested in. He was also very polite,… patient, and understanding, as I was apprehensive to test drive the car in all the traffic. We really appreciated the time he took with us trying to help us find just the right car. He worked hard to show us all the trim options so that we could make the right decision. Erik was very helpful and kind. When we finally chose a vehicle, it wasn’t going to be ready for us to take home for a couple of days. Erik kindly offered to deliver it to us, more than 50 miles away. Erik was great to work with.Carlos was great!
by Kristine on 06/25/2022Very informative, not a pushy, classic stereotypical experience. Absolutely love my car and everything it offers!False advertisement
by John Doe on 06/24/2022I was caught off guard when I asked the salesman what the price of the car was… I already knew it was 48k online but the sales said it’s not 48k it’s 51k because of of the pro pack. There was no clear over view what the pro pack was beside… 3M tape on the edges of the door which is not 3k for that 3M tape
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