Beaverton Kia
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Customer Reviews of Beaverton Kia
Review type:
Delightful experience
by Patricia Wooley on 07/23/2023
Easy to do business with.
73 reviews
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Excellent sales staff
by Toni Ladd on 02/21/2022Our salesman, Carlos and finance person, Karen were excellent. Got a great car and a great deal!To the rescue!
by Jeff on 02/21/2022Worked with us to help our daughter get a car after hers was stolen. We are in another state and they made the process easy.Great experience leasing
by Daniel Ahrens on 02/09/2022Rachel was my sales rep, nice person, down to earth and easy to talk to. Very helpful about the car and lease info.Car sales
by Amy on 12/29/2021Cory was a great sales person. He called and responded to my emails. Felt little pressure. Jonathan was helpful and reworked the price numbers many times.I Recommend Lanphere Kia
by Michael G on 12/17/2021This is the second new Kia Forte that we have purchased from Lanphere Kia in the past 4 months. Both for the granddaughters. We shopped around with the other Kia dealerships in the Portland metro area and found the largest selection and… best price was at Lanphere Kia. There was never any feeling of pressure to buy. In fact we felt that they could not do enough to give us the vehicle at the price we were willing to pay. We actually went in the second time to buy a used vehicle and ended up buying a brand new Kia for just a little more than the used Kia we were interested in and the price we paid for the new vehicle was less than quoted on the phone. If there is anything to know before just walking in to any car dealership is to call first and get a quote. Beaverton Kia does post a price but they do add for an additional presale package over and above the posted ad that includes a paint protection for the car. They did quote this over the phone. At the other dealerships there were extra charges that were not quoted until we entered the store. So we knew what to expect. In the end we were given a better deal than we could have expected and certainly better than the other dealerships. After having spent years in sales and knowing all of the sales techniques, I can honestly say that Lanphere Kia does not use tricks or techniques or pressure to get you to buy. Thanks to Jovani who made our first purchase so easy that we came back. Thanks to Kristen who made this visit as pleasant as the first. Thanks to Bill the Used Car Manager for getting us the price to meet our needs. And thanks to Jonathan the General Sales Manager for making certain everything came together.DONT BUY HERE ALL [non-permissible content removed]
by Cook on 11/17/2021They illegally sold me a car they had no title for (legally they have 30 days to title). 90+ days go by and still no title. Car gets totalled still no title. They do not care about the customer at all. They fabricated a title just to avoid… there responsibility in this. Horrible place to do business. They break the law whenever they need to in order to cover their own asses and screw over the customer. Go ANYWHERE else.Watch out for their 3rd party they have adjust prices "based on the market"
by Jane Doe on 09/18/2021Watch for their 3rd party that adjustsprices "based on the market" I was all set to test drive a car and the price changed 3 times in 1 day. When I mentioned it to a sales manager and said I wasnt interested in the highest price, his… response, no worries.No negotiating. Let 3rd.parties.control prices?!!Sold me a car with major engine problems
by Patrick on 08/21/2021I bought a used Kia Soul from Beaverton Kia .. With in two weeks noticed Noticed it Burning off Large amounts of Oil. So the car has bad piston rings as well as leaks oil. I have talked to 2 different sales managers neither has ever called… me back as they indicate they would.. I would never deal with any of the Henshaw dealership again. My used car obviously had oil additives put in to mask the engine problems.. I went to a dealership to buy a used car thinking they would never do rip off tactics but I was wrong. Avoid Beaverton Kia and all the Henshaw family dealerships.Did not honor the online price
by Josie Smith on 06/22/2021I knew which model/year I was interested in purchasing and had been tracking cars at various dealership websites for a couple of weeks (range 16-18K). A car on the Beaverton Kia site had been reduced by about $600, so I made an appointment… that day to test drive the car. When I was ready to move forward with the purchase, they quoted a price that was $2000 above the price I saw online that morning. They attributed it to the "crazy market" right now, but that kind of price change is unreasonable. They eventually offered to sell it to me for a price that was closer to what I saw online, but since they would not honor the price that was listed earlier that day, I walked. The difference of the morning online price and their "final offer" was about $350. I didn't purchase the car out of principle.Josie, we are sorry to hear your shopping experience with us was less than amazing. We use a third party to update price changes to our system and it typically takes 24 hours or so for the price change to display on the website once the changes have been made on our end. I spoke with Sales Manager, Alex, about your experience and he mentioned he tried to reach you in hopes to resolve this to your benefit and earn you back as a customer. If you are still interested in that vehicle, please call Alex at 503-526-2131. We hope to hear back from you. Take care!
Sales staff exemplifies "Sleazy Car Salesman" stereotype.
by LocalBuyer21 on 06/16/2021From the Sales Manager (Jonathan) on down, this place implements questionably ethical practices. They will sell a car out from underneath you, even after you have kicked off the buying process with a Credit pull and price negotiation.… When this was confronted, the sales manager gave inconclusive excuses about not remembering, and "until we have a purchase contract in place and signed by all parties", every car is still up for sale for anyone else that comes along. Car salesmen chase you down while trying to find a parking place in the overcrowded lot, and accost you repeatedly. This sneaky, surreptitious approach to selling cars lacks integrity, and embodies all the worst things a person thinks about when you say "Sleazy Used Car Salesman".. I will never go back here and strongly recommend that if you read this, you steer clear, unless you want to get swindled in one or several ways.We are sorry to hear about your experience when you visited our store. We strive to be as upfront and transparent with our process as best we can and we apologize this was not the case during your time with us. We have always worked hard to provide all of our customers with an exceptional experience and appreciate you letting us know where we fell short so that we can improve. Your experience is very important to us and we hope you might consider giving us another chance in the future. Thanks for the feedback.
Dissatisfied and disappointed costumer
by Gerardo Ibarra on 03/13/2021I received and email saying that I missed my appointment. This is not a missing appointment. You guys called me while I was driving to the dealer to reschedule for the second time because you don’t have enough technicians to work on my… car. I canceled the appointment and I’m not coming back to your service dealer because you are not reliable when a costumer needs help. I will report this to the owner and Rob Walther for not honoring your costumers requests. Business is business, and you just lost another costumer.We are truly sorry for the frustration you've been experiencing recently. I have tried reaching you by phone in hopes to resolve this issue and regain your trust in us. Also, we have spoken to the employee that attempted to reschedule your appointment and we are working on further customer service training to avoid events like this in the future. Again, we apologize for the inconvenience and hope to offer you better services and earn you back as a customer in the future. Please give me a call at your earliest convenience at 503-352-7770. Thank you.
Beware!!!! False promises, harassment.
by Rymoore on 02/26/2020Worst experience, misleading, up sales, forced extra cost, false advertising, not willing to take care of the customer. They just want money off of you. They followed me outside after I said I don’t want to do anything sense they weren’t… going to do the deal they advertised. And continued to harass me. After I finally got them to stop harassing me outside of the dealership on public sidewalk and was able leave they continued to contact me on my phone. Don’t go here unless you want To get ripped off and Harassed and waste your time.As per Beaverton Kia's Finance Manager's words: Buyer Beware
by Maribel13 on 07/19/2016"Buyer Beware" is what Karen Voss, Finance Manager for Beaverton Kia, said to me last Friday 7/15/16, so I'm passing these words to you, prospective buyer. I guess it was my mistake not to check Beaverton Kia's work when they sold me a… brand new Soul ...and 3 months later they called me to tell me that they had actually sold me an used car. They told me because they had not been able to get it registered as new! And, I guess it was my mistake for not checking their work when to get me to keep my "new" car, Beaverton Kia offered to refinance it at a better interest rate. Unfortunately for me, Beaverton Kia by mistake refinanced it at about $1500 more than the original purchase price. Beaverton Kia is not disputing the mistakes or their incompetence. They acknowledge the issues, however, Beaverton Kia chooses to do nothing about them because they are not legally bound (time has expired). What is morally right doesn't matter to Beaverton Kia. So, remember, when dealing with Beaverton Kia, follow their own advice: Buyer Beware!We are sorry Maribel about your experience. Unfortunately this happened 5 years ago when this store was under a different management team. Our finance managers ( new ones) are now trying to help you, unfortunately there is not too much to do when the contract was signed 5 years ago (Statute of limitations is 3 years.)
Excellent Car Buying Experience
by billdhcs on 08/27/2015Just bought a pre-owned Soul from BK - Joel Banks was my sales person and he did a great job. I drove the car on Saturday, no pressure to buy it, he called me Saturday afternoon, I made an offer, they countered with an acceptable price,… went in Sunday, drove the car one more time, from start to finish about an hour. Outstanding! Joel is the guy that responds when you send in an internet inquiry. Some advice for folks buying their first car, never walk on a lot blind, know everything about the car you are buying. I did about a month of research on options, standard equipment and pricing. Have a contact before you get to the lot - I always recommend the internet manager as they are usually the most laid back. Not many places put prices on preowned cars sitting on the lot - the dealer website has all that - i knew the price of every car on that lot (incase I found something I liked better) and if I didn't I had their website on my phone so I could refer to it.Love My new Hybrid
by rikki_murr on 11/03/2014I had an amazing experience with with beaverton kia, I HIGHLY reccomend leasing or buying a car from Allen Williams. He treated me like his only buyer and i was extremely happy with the price and outcome of my deal!Worst dealership ever
by Jass8203 on 10/30/2014I purchased a car from Beaverton Kia or so I thought. I went car shopping on a Saturday and found myself at Beaverton Kia. Found a car I liked but found out I didn't make enough to qualify for due to how much it was. The salesperson showed… me some other cars that were less and I found one I liked. They submitted me again for financing and this time I was approved. Or so I thought. The paperwork was signed with the agreement that I would get them my proof of insurance and employment early the next week as I did not have it on me at the time. We also agreed that I would bring them the 10% down payment by a certain date in the future as well. I received a call from someone at the dealership on Tuesday reminding me that they needed the insurance and employment documentation. I called them back on Wednesday and asked if I could email it to them instead of coming out there and was told yes. A few days later I called back to make sure that they had gotten the email and that what I had sent them was what they were looking for. Again I was told yes and reminded about bringing in the down payment by the specified date. By the time the day came for me to bring them the down payment I had been driving the car for 3 weeks and had been in communication with them at least twice since I had signed the contract and left the dealership with the car. Upon my arrival at the dealership to pay the down payment I was informed that the financing was not approved and they were taking back the car. I was totally confused as I had been told that the financing was approved before the contract was signed and I had left with the car, that I had spoken with and emailed the dealership prior to me coming down and no one said absolutely anything, and I had been driving the car for 3 weeks. I mentioned that since they hadn't mentioned this prior to my arrival I had no way home since this was the only car I had. The response was...WAIT FOR IT.....that is not our problem. Found out later not only did they put out a request for credit for me to a number of companies they put the request into the SAME company 4 times. Not surprisingly the company denied me due to Beaverton Kia not submitting the paperwork which they submitted the request again and the last time was due to the number of times requested. I would normally say proceed with caution but in this case I would not recommend ANYONE go to this dealership. LOL no wonder car dealers have the reputation of being bottom feeders. Friend of mine works at another dealership (not a sales person) and he scolded me for going there. Friend told me even the other dealerships know how horrible they are. 7 hours of my life I will never get back.Good deal
by red57 on 04/10/2010Did a vehical search on internet got a good generic price, called in the morning got quoted 1500. below invoice drove it home following day. We got 2011 Sarento leather heated seats, nav,4.5" screen with backup cam on that EX loaded with… out sun roof and third row seats. Our experiance was great tryed to deal with other kia dealers that would not deal that good with me.Horrible Service
by sporteyes on 10/06/2009I purchased my used 2007 Xterra there listed as an SE. We were concerned when we purchased it that there was no SE on the back but we were told us that it was an SE and maybe the parts had just been taken off. After doing research after we… got home with the car, we found that it was not an SE. It was an S with some upgrades so it looked like the SE, but did not have things that were standard on the SE like fog lights, leather steering wheel, sunglass holder, lighted vanity mirrors, and more. We went back in the next day to finish paperwork and complained about this. We were able to negotiate getting them to install fog lights (most important feature of SE that we wanted) and knocking $500 off the price. We were told someone would call us when the fog lights were in for install.No one ever called so we called they had no idea what we were talking about. We were able to sort it out and book an appointment for service. We took the car in for the fog lights and they installed aftermarket, not factory lights, which would be ok except that the way the button to turn on the lights doesn't fit the panel where they are supposed to go so they just stuck the switch on with sticky tape that had fallen off by the time I got home. So basically I have this switch that is just hanging off my car panel. Also, the lights are reversed so the green light means they are off and the red light means they are on (it took people constantly flashing us to realize this). The paperwork for service says "if you don't think you'll give us a 10 on the survey, call ... Your satifaction is our number one priority" I called the number twice and I sent a fax. I have not received a call back. Today I realized that the payoff amount they were supposed to pay for my trade in was different than the contract so they owe me $421. However, I have made 2 phone calls to talk to someone and again no call back.Over Charged and Misled
by cry1 on 08/28/2009Purchased a 2009 KIA from Beaverton (Bob Lamphere) Kia/Honda. First, it took 4 hours. Bad enough but forgivable. The problem was the manufacturers sticker that you normally see on the window wasn't on the car. It had been removed and… stuck in the glove compartment which I found a week after I purchased the car. MAKE SURE YOU LOOK AT THE MANUFACTURERS WINDOW STICKER and if it isn't there, ask for it. A rookie mistake to be sure. It cost me an additional $1000.00 over and above the recommended sticker price. Bob Lamphere had the KIA brought over from Weston KIA and marked it up $1000.00. These are bad people! Given the state of the car business in general, one would think they would make an effort at honesty. Don't deal with Don Holden. Ask for someone else if you feel it necessary to go here. I'd recommend driving the extra few miles and finding another dealer.The 'Maroni Sticker' named after Senator Maroni (sp?) is a congressional mandate to 'educate the buying public'. It blocks the view of the driver and should be in a booklet or something inside the car for the prospect to read. The 'MSRP' is the vehicle manufacturer's suggested retail price. The MSRP does not reflect dealer installed accessories. There is a second sticker that outlines what extras went on by the dealership, if any, after the manufacturer built and shipped the vehicle. Without knowing the 'big picture' I can't say whether the complainant is correct or not. With over 30 years experience in the insurance business, I can say many people are on a hair trigger to get mad about ANYthing. It usually boils down to a predisposed attitude and/or unwarranted expectations not being met. Maybe that is true in this case.
What happened?
by forerdm on 06/03/2008After submitting my info on line I recieved an email and call from Beaverton Kia.After telling the person on the phone I what I was looking for he had Arron call me.She seemed very nice and took my info as to what was the best offer so far… for a Spectra.She said she would call back as soon as she could. She never did call back. I just assumed she could not beat the offer I had. forerdmSeneca C.
by 2013newcar on 10/13/2013updated 04/25/2025I was more than leary about having to deal with a dealership after my experience with a well known dealership in Portland recently but thought I would give Beaverton Kia a try as I have used their service dept on a few occasions in the past… and was happy with them. I knew what I was looking for and hoping I would come out of the dealership today with another Sorento EX but by my choice due to sticking to my budget I now have a 2013 Optima in my driveway. Very happy with the outcome and more than impressed with my salesman, Seneca C. with his professionalism from start to finish of the transaction and treating me the way every customer wants to be treated. Thank you Seneca...all much appreciated and I'll see you in a few weeks in regards to my rain guards. Kathy
About our dealership
As always we welcome suggestions on how to improve on the way we conduct our business, however, your account is a little off from what actually transpired. You submitted an electronic lead at 4:06 pm on 9/17 that we responded to. You then texted us back. In case you have already deleted them I will tell you what they stated. "When I was looking at the 2017 cherokee it said 15,000, not 19,000. Why the price change?" We responded, "where did you see it for 15,000?" You then replied with 3 separate texts back to back... "Because current price I see on my website is 21,140", "last time I looked it said 19,000", "Thought I saw 15 earlier today, mustve been another car".... all exact quotes. I did look up the pricing history on that vehicle. We added the vehicle to our inventory on 9/11 with a price of 20,601. The price was then adjusted to 21,140 on 9/14. There were no other prices listed by us at any time. Again, thank you for the opportunity for us to explain and to better ourselves.
by Sam Riley on 09/20/2021