Herzog-Meier Volkswagen
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Customer Reviews of Herzog-Meier Volkswagen
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GREAT deal on my new 2024 Jetta GLI and I couldn't be more impressed.
by Danny on 02/04/2024
Milo Flores was my sales person and honestly I couldn't have been more impressed and satisfied with his efforts to help me get the BEST deal on my brand new 2024 Jetta GLI 40th Anniversary edition! He went above and beyond for me, even… going as far as replying to a message when he wasn't even on the clock (sorry about that Milo). My experience here was great, and I've owned A LOT of Volkswagens over the years and have dealt with many dealerships. Go here if you want to be treated with respect and be taken care of the best!
VW for life <3
Note: The only thing I wasn't super impressed with was the 3% credit card charge, but I guess that's a small price to pay when you get such a good deal on your brand new car ¯\_(ツ)_/¯
225 reviews
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New Year New Car Same Salesman!
by Annie McKerrow on 04/13/2021We have worked with James Sandman at Herzog-Meier before and found him to be excellent - knowledgable, easy to work with, and not at all aggressive or pushy. He knows all the different cars, production dates, and likely sale dates. It's… clear he just really knows and appreciates Volkswagen cars and that's very helpful to the consumer.Buying my first car was fast and easy!
by LyndseyS on 03/26/2021I recently bought my first car here and had an amazing experience! Robert Yray went out of his way to ensure the best car buying experience by accommodating my schedule to test drive the car, answering every question I had, and making the… process super smooth and easy. The whole team at Herzog-Meier was so friendly and helpful. I recommend them to anyone shopping for a car.Jim has done it again!
by M Lomax on 03/23/2021We are overjoyed by the smooth process we went through buying our newest car. Everyone we encountered at the dealership was so nice and friendly. Jim showed us how to use all the new technology on our vehicle before we left the dealership.… He also followed up with us after to make sure we did not have any other questions. Glad he did! We had decided to purchase some additional accessories. We will be continuing to refer our friends and family to HM Volkswagon. Thank you.Awesome
by Crystal on 03/17/2021Robert in sales went above & beyond my expectations to help me decide on a vehicle. He was very friendly, knowledgeable & professional in answering any questions I had. I would highly recommend anyone who wants great customer service to… work with him.Go see Robert Yray!
by Renn on 03/13/2021Go see Robert Yray. I had been shopping around for about a month for the perfect 2018 Tiguan with AWD and third-row seat package and somehow ended up buying a 2021 Tiguan SE R-Line Black. And it wasn't because I was tricked or "sold"… anything; not even once did Robert make me feel like he was pushing me to buy anything. He simply answered my questions, of which I know I had too many, and he was always available by phone, text, or in person. I started by test driving a 2018 model they had on the lot. A few days later, I ended up finding a 2021 model at a competitor for just a few thousand more than the 2018 model, which I assumed was a come-on price, but Robert did not hesitate to match it. I knew I wanted to come back and work with Robert because he was so laid back that I almost forgot I was dealing with a car salesman. We really just talked about music and other bullshit, and I had to keep reminding myself that I was supposed to be thinking about the major purchase I was about to make. My favorite part of Robert's style is that he was confident enough to say "I don't know, but I can find out" instead of misdirecting or, well, making something up. All in all, I left with a killer deal and feeling so good about the car that I ended up buying. If you end up shopping in this price range, you can't do any better than a Volkswagen. And even still, you can't do any better than Robert Yray at Herzog-Meier. Their competitors may show better prices online, but I recommend running it by Robert first and see what is willing to do for you. You can tell that, while he may be somewhat new to car sales, he prioritizes building relationships with his customers rather than treating them like one-off transactions. Best of luck to you, Robert!Great experience!
by Jesse A on 03/02/2021Originally, I was over at one of their neighboring dealers checking out a used Jetta. I had no desire to purchase a brand-new vehicle at the time. As it turned out, they apparently sold it the day prior and had not taken the model off their… website. At the time, I never sat in a newer Jetta, so I honestly had no idea whether it was a vehicle I would have liked if I saw it in person or not. That is when I decided to hop over to Herzog-Meier just down the street with the intention to just look. Within a few minutes of browsing the lot, Robert Yray came out to greet us. Long story short, I drove away in my brand new 2020 Jetta after a few days of communication. My prior experiences with other dealers had left a bad taste, but not this time. Throughout the whole experience, Robert was both professional, and friendly. He was always happy to answer my questions, even when I stated I was merely looking on the first day. He understood that a customer does not want to feel pressured in these situations, and gave the space needed to feel comfortable while doing what he could to help piece everything together. If I had a concern, Robert provided solutions and information to ease them. Overall, he was a very down to earth kind of guy which helps people like me. A shoutout to their business manager, Enrique Ojeda as well. Filling out the final paperwork and having all parts of the financial aspects broken down, made understanding everything much easier. Herzog-Meier Volkswagen’s website states that they are committed to providing customers with honesty, respect, and courtesy. I drove away feeling they nailed each of those. So, thank you to the team at Herzog-Meier, and especially Robert for being an upstanding sales consultant! I will be enjoying my new car for a long time to come.Enjoyed my experience at Herzog-Meier very much!
by MJB on 02/28/2021I booked an appointment online to test drive the VW Atlas at Herzog-Meier. The appointment was set up very easily by email and text. Robert was waiting for me when I arrived for my appointment. Upon meeting him, I knew he was very… knowledgeable about the car and could quickly and confidently answer any questions I had. He was polite and let me take as much time as I needed to look at the car and test drive it. I appreciated his patience with me as I was undecided about which car I wanted to purchase. Robert kept in touch with me to answer all my questions quickly. I also texted him and he wrote back without hesitation. I would highly recommend Robert if you're looking for a VW. He's a true professional and I enjoyed working with him very much!Advocated for the Buyer!
by Taylor on 02/26/2021On Sunday I purchased my first brand new vehicle, the 2021 VW Tiguan SE R-line. It was the exact car I’ve had my eyes on for a while. Jim, my car salesman, noticed my decisive choice early on, and helped me with what I needed. Jim advocated… for me during the purchasing process and laid out all of the details of the purchase and assured me throughout that add-ons were my choice. Jim created a calm, helpful environment, versus the stressed and pressured environments I had at previous dealerships. Thank you Jim for helping me purchase my first new car!!Solid dealership, great staff
by First VW after many DE Cars on 12/28/2020updated 01/04/2021I've bought and leased a lot of cars - they do business the old school way - customer focused, low pressure. Adam was awesome to work with, never felt pressured, even when we found a car we liked and decided to walk away from that one -… ultimately landed below budget and above expectations, couldn't ask for more when leasing a car!An excellent experience
by Lindsay on 12/29/2020I had an excellent experience finding my new Tiguan at Herzog-Meier! The trade-in process was a breeze, both the consultants I worked with made me feel comfortable and confident in my purchase, and all of their safety precautions for COVID… were especially reassuring. My sales consultant at VW, Jim Sandman was communicative, friendly, and very knowledgeable about the different models I was looking at. He took the time to show me how the panels and features changed from vehicle to vehicle and helped get my Tiguan all squared away so it was ready to go when I was. Justin Jeffers was the sales consultant who helped me next door at Hezog-Meier Mazda. He was very welcoming and helpful as we looked at their SUV's, he walked me through all the different features, how each of the models differed, went step-by-step through the pricing breakdowns, and even took the time to walk me over to VW after my test drive. He was easy to talk to, very professional, and made the experience really enjoyable.Painless purchase
by Ron and Elaine on 12/28/2020Adam did a great job getting us into the perfect car.Big League Service
by Rob Nelson on 12/09/2020My experience at Herzog Meier Volkswagen was the ultimate in Big League Service. From the moment I walked in to the time I signed the final papers, the treatment I received was spectacular. The staff at HM know their stuff. They are… professional, courteous, empathetic, and friendly. The Jetta I chose was the perfect choice for me. Every question I had was answered patiently, and in great detail. I never felt any pressure to go in one direction or the other. This is my seventh or eighth new car purchase. The Herzog Meier experience was the best of them all. I am not surprised that Herzog Meier has such a great reputation for bending over backwards for potential customers. The HM Team has earned their status as the best in The Great Northwest. I am grateful for the team’s attention for detail, and for their friendly unhurried style. .Thank you
by hoss12 on 11/14/2020Great help for me a first time buyer. No bull or trying to sell me something I didn't want. Salesman Tom there was awesome and helpful.13 Passat
by BenBelknap on 11/07/2020A good solid car sale with Jim Sandman. The experience was pleasant, low pressure. We waffled for a couple days, but jim talked us into and through super easy purchase of our new 2023 Passat TDI amd we love it.Satisfaction
by Judi Cleveland on 11/05/2020Jim Sandman I was the best to work with. We had talked before we came in and he was ready to explain everything to us. The transition from when we arrived and the time we left with a new car was seamless. He was easy to talk to after the… sale too. If I had questions he had answers. I recommend Jim and Herzog-Meier.Herzog Meier the best!
by Monica Mayer on 10/26/2020Best experience ever at a dealership, Tom Pollock was super helpful,kind, and informative. I love my Beetle!!Old School Car Sales Tactics
by Johnjewels on 09/30/2020Buying a car at Herzog-Meier Volkswagen in Beaverton was not a fun experience. My car was totaled in my driveway when I was not home. I had to get a car much more quickly than I would normally like. I had done my research on-line and… knew which car I wanted. I test drove all comparable options and decided I wanted the Volkswagen Tiguan SEL. In the past I settled on the car on the lot, this time I simply wanted red. There was only one red Tiguan SEL in the Portland/Vancouver area, and I wanted it. It was at Herzog-Meier Volkswagen in Beaverton I called and spoke with a sales lady. We worked out the details. On the way to the dealership I got a text that she wasn’t going to be available and she asked that I speak to someone else. When I arrived, that person wasn’t there and I was turned over to a very inexperienced salesperson. This guy couldn’t answer the most basic questions nor could he explain any of the ‘numbers’ and fees. The sales manager kept producing pricing sheets that he was making up and printing off at his desk. We had already agreed on the price and he was inventing fees and charges. At one point he tried to explain to me how they lose money on every car they sell. Really. Such old school car dealer lies and deceptions. I was ready to walk out, but they had the only red Tiguan. So then I asked if I could just pay with a personal check and was told no by both the sales person and the sales manager. I called my bank’s 24/7 loan department and was approved for the full amount of the car in 10 minutes. When I got to the ‘signer’, she was delightful. When I explained that I had arranged financing but was going to pay cash on Monday (this was Saturday evening) she said “you can just write a check, then bring in a cashiers check on Monday”. I got the car, drove it home. I love the car. I’m glad I got it. It just seems strange as hard as car dealers try to improve their image, Herzog-Meier in Beaverton has not caught on. I would have literally gone anywhere else if someone had the red car or I had the time to order it. I can’t in good conscience recommend this dealership.Great salesman, very helpful
by Mike on 09/26/2020If you go to this dealership, ask to work with Dominique because he does not pressure into buying anything, he truly cares about what you're looking for and is very patient. I did not end up buying, but he was very helpful and… knowledgeable!Fast turn around
by Jason on 09/25/2020Adam was great, the turn around time was very quick from in the door to out with a different car.Good
by Ttrat on 09/10/2020I had a great experience at Herzog Meier Volkswagen. I was helped by Dom Card and he was knowledgeable and easy going. I definitely recommend seeing him if you are looking to purchase a car.Great sales experience!
by Ben on 08/28/2020I had pleasure to work w Tom Pollock. Tim was knowledgeable, easy going, and was not pushy at all. Answered my questions, walked me through sales process and made the whole buying experience easy and pain less.
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen ID.4
Volkswagen ID. Buzz
About our dealership
Mr. Higley - we are grateful for your business, and we value your feedback in regards to your recent purchase at our dealership. However, your accusations that we "invented fees" and used deceptive tactics are totally false and baseless. Our dealership fees are spelled out clearly on every purchase agreement, as we believe in 100% transparency. You may have been surprised to find new DMV fees that went into effect this year, but these are state and county fees you pay directly to the DMV (not our dealership). You can learn more at Oregon.gov regarding these fees. It should be noted that your loud outbursts and repeated use of inappropriate language (cussing) in our showroom and towards our staff was unwarranted. Our employees are honest and decent people who deserve better than your profanity and disrespect. Again, we appreciate your business and we hope you enjoy your Tiguan for many years. We wish you all the best in the future. Stay healthy and be safe :)
by HerzogMeierVW on 09/30/2020