Subaru of Bend
Customer Reviews of Subaru of Bend
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46 sales reviews
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Wonderful experience
by Kim on 11/25/2020Buying our new Crosstrek from Subaru of Bend was such an easy process. Josh in sales was great to work with!Always a fantastic experience!
by Luciana on 11/13/2020This is my seconded purchase with Subaru of Bend and the second time around was just as pleasant of an experience, they are all professional, courteous and actually listen! From sales to service always a phenomenal experience!Amazing Car Buying Experience!
by Lisa S on 10/29/2020My car buying experience at Subaru of Bend was seamless! I went in one day and spoke with Sam. He was knowledgeable, friendly, and very patient with all my questions. When I made the decision to buy a new 2020 Outback, he came in on his… day off to accommodate my schedule. He was very professional and made my experience an enjoyable one. I received a fair price for my trade in vehicle and in speaking with the finance dept. they explained all my options - Can't argue with 0% financing! They were honest and fair regarding additional warranty/Service options. Sam showed me how everything worked on the car and helped get me set up with Apple Car Play and settings. I drove my Outback home that evening. I look forward to my one-on-one appointment to learn more about all the bells and whistles. It was the best car-buying experience I've ever had. I can't wait to drive my Subaru in ice and snow this Winter. Well Done!A Simple Process, No Surprises
by Alec on 07/11/2020The exact vehicle we wanted was coming into the dealership. Price negotiation was not a factor. I was kept up to date on the vehicle’s arrival and on the installation of a trailer hitch, which was installed very quickly. I felt some… pressure from the finance manager to purchase the prepaid maintenance/extended warranty package, but, since we plan to keep the Outback for a long time, we agreed. He helped us keep the monthly low by changing the financing from 0%/ 63 months to 0.9%/ 72 months. (Yes, it cost us $1,100 in interest, but the lower monthly payments were important to us.) Our salesman was very efficient and knowledgeable when he showed me the major features of the vehicle. I appreciated that he did not go into Too Much detail. Everybody, including us, wore masks to protect us all from COVID-19, which was very important to us.Subaru of Bend Internet sales
by Gary A on 10/08/2019I built my crosstrek using Subaru.com. At the end it suggested get a local quote. Subaru of Bend contacted me the next day gave me a very reasonable quote for the car. The purchase process went very smoothly and I now own a new crosstrek.Once you sign...the customer service crumbles
by BendRes on 05/02/2018Bought a new Subaru in 2016. The dealership had no trouble taking my money. I paid off the vehicle two years later including canceling my extended warranty. I was owed a refund of nearly $1000 and two months later still dont have it. Was… told by dealership that the money was sent to bank to pay off the loan. This was not the case. The loan company confirms as well as my own online account access that they never received the check. I am now acting as the go-between trying to figure out who has my money....Subaru Added Security or ??? Not getting much urgency from dealership to assist.The above noted issues have been sufficiently resolved by the dealership. The attention given to resolve has been greatly appreciated.
Excellent Experience
by Matthew on 10/08/2017I drove over 250 miles to make a custom order and do my trade-in with this dealership since their knowledge and service was both spot on and quick!Thank you for your review Matthew! We are glad that we did not disappoint! Thank you for making the long trip to do business with us.
Buying a New Car made Easy!
by marty on 09/23/2017Buying a new Car involves many decisions, what model, color, options, engine, financing etc. The staff at Subaru of Bend made this process easy and with no stress. We were interested in a 2018 Outback Limited 2.5i model. Upon arrival we… met Jeremy with the Internet Sales Team, who had an Outback Limited 2.5i in the Wilderness Green, ready for a test drive. After taking a spin, my wife and I concluded this car wasn't quite what we thought we wanted. We both weren't sure about our color choice, and I was unsure if the 2.5i or 3.6i would be the best engine choice for us. At this point we had been with Jeremy about an hour, still quite undecided on what is best for us. I then asked Jeremy if they had a Limited 3.6i that we could take a spin in. He made a quick phone call and within 5 minutes had a Crystal Pearl White 3.6i Limited Outback fueled up and ready to go. I'm glad I drove the 3.6i because it had the extra bit of reserve power I was looking for. My wife saw us return from out test drive and noticed how pretty the Crystal Pearl White Outback looked. After a brief consultation with my wife, we concluded the White 3.6i Outback is perfect for us. Funny how you go in thinking you want this, and you end up with something quite different. Thanks to Jeremy's excellent product knowledge and patience, we drove home that afternoon in our new 2018 Outback. Trading in our Subaru Crosstrek and purchasing our new Outback the same afternoon was easy, and "Hassle Free"! Ask for Jeremy and Bill in the Internet Sales Department for your next new Subaru purchase.Thank you for sharing your experience with our dealership! We're happy to hear that you were able to find the model and color that works best for you and your wife!
Rob Landis is recommended.
by alphabear811 on 08/30/2017updated 09/11/2017Rob Landis helped us with our Subaru purchase. He explained the benefits of buying locally, and was patient as we made our decision. Rob even did an extra detailing on our car before we drove away! If you want someone who is easy to deal… with and who won't be pushy, give Rob and Subaru of Bend a try.Thank you for taking time to write a review for our dealership and sharing your experience with Rob. We hope you are loving your new Subaru!
Thanks Subaru of Bend
by Amanda on 09/06/2017A big thank you to Rob Landis for his superior customer service. His attention to detail and straightforward demeanor made for a pleasant buying experience. Thanks to his thorough tour of all of my car settings and gadgets, I am loving my… new Subaru.Thank you for your review Amanda! We hope you feel like part of the Subaru of Bend family!
Debbief
by Debbief on 08/30/2017We recently bought a 2017 Subaru Outback. Eric Casares was the salesman that helped us with our car buying decision. I drove several other cars but wanted to try out a Subaru. I was undecided so Eric let me take the car home overnight… to see if this was the right car for me. He was very helpful, knowledgeable and I didn't feel pressured. This is my first Subaru and I'm looking forward to using all the technology that comes on this car. Thanks, Eric, for all your help!Congratulations on your first Subaru Debbie! We are so glad to hear that Eric was able to help you with your decision! Welcome to the family!!!
Purchase of a new subaru
by Lovemycar on 07/23/2017I had a great experience buying a new Subaru at Subaru of Bend. Rob Landis was very helpful and informative. He answered all my questions and seemed very knowledgeable. When he went through all of the technical things he was very… thorough and clear. I will definitely recomend the car dealership and Rob to my friends and family.Thanks for the recommendation! We appreciate your business and we thank you for buying local!
Simply Amazing
by sllove on 07/18/2017Cheryl, in the internet department, is simply the best. (The others in the internet department are very good as well). I am a retired, and very successful car salesman, having been for Chrysler Corporation, the number two (#2) salesperson… in the Portland Zone (Oregon, Washington, Idaho, Alaska, etc), and #17 in the Nation. In Cheryl, I have finally met a better sales person than I myself. She was helpful, friendly, concerned about our needs, thorough and professional. And incidentally, the dealership is the best in my opinion. Obviously, the internet department wouldn't be as effective as they are, without the backing of the dealership. They want to sell cars, but they want to meet the needs of their customers, and back up the product professionally and courteously. Strong recommendation.Wow! Thank you so much for such an amazing review! Thank you for your recommendation of our dealership.
Rob is the best!
by Denise on 07/03/2017I had the pleasure of working with Rob Landis of Subaru of Bend recently, when purchasing a Subaru Outback. Rob is the quintessential home town salesman. He is efficient and thorough, while maintaining a warm and good-humored personality.… He's good at following up too. Rob and ( manager Jeff) are just good people wanting to make the purchase process as easy as possible. The service staff is very acccomodating as well. I highly recommend Subaru of Bend!Thank you Denise for taking time to write a review of your experience here at Subaru of Bend. We are glad to hear that your time spent with Rob Landis was a pleasure.
Satisfied Customer
by Eldon on 06/17/2017I was visiting from Alaska for a weekend with no planned execution for buying a used vehicle. I spotted one I liked on the lot and drove it. I instigated the sale, which was complicated as my being out of State, etc. They patiently made the… phone calls and tracked down information I didn't have on my person until the deal was finalized. The whole team was exceptional and treated me with respect at all times. They deserve the highest rating. EldonWe are happy to hear that everything worked out for you, Eldon! Thank you for writing a review!
Cheryl Suganuma, Costco Internet Sales, is truly one of the best.
by Rich_Gagne on 06/17/2017Brad McWilliams waited patiently for over a year before I decided to lease a new Forester with EyeSight, Lane Departure Warning, Blind Spot Detection and Rear Cross Traffic Alert. I could not be happier with the car or the wonderful people… that make it all happen so effortlessly.We hope you are enjoying all of the safety features in your Forester! Thanks for the review of our dealership and sales team!
Great Experience With Subaru of Bend
by KLSmith on 05/19/2017My entire experience with Subaru of Bend was outstanding. I ordered an Impreza from the factory, and Jeff made the process easy. He was very personable, and I never felt pressured to buy. When my car arrived, Cheryl took over, and she was… terrific. She drove me to the dealership from nearly 40 miles away, and she was so warm and friendly that I felt I had known her for a long time. Cheryl was great at showing me the features of my new car and taking care of the paperwork. I absolutely love my beautiful Island Blue Pearl Impreza!Thank you for your 5 star review! We are so glad that Jeff and Cheryl took such great care of you! Thank you for your business with Subaru of Bend.
Great customer service!
by DandL on 04/26/2017Past experience of buying a new car is nothing like you get from Subaru of Bend. This is our first Subaru and undoubtedly will not be the last. We were given any information we wanted about the Costco cost and were treated great during… the whole process. What a pleasure to do business with them. We would happily recommend this Subaru dealer to anyone.Congratulations on your first Subaru! We are honored to be a part of that experience for you! Thanks for the review.
Best car buying experience you'll ever have!
by dmcnally on 02/28/2017We were skeptical about purchasing a new car. Subaru of bend changed our entire mindset. Not only are my wife and I completely satisfied with the car but the customer care and service are top-notch. The staff are kind, knowledgeable and… make buying a new car a fun experience. Ray answered all of my technical questions and safety concerns. I didn't feel any pressure only honest and informative insight. As Ray said, "these cars sell themselves". Financing the car was also a great experience. Cheryl thoroughly helped us understand our options and gave us a personal tour of all the new features which was especially insightful. This is coming from a guy who owned a Flintstone car with a tape deck and manual windows. If that wasn't enough, Subaru invited my wife and me to come back to take a free course to learn more about the car. Plus Subaru is gifting us with a gas card to take the free course. It's safe to say that we are loyal customers and proud of it. Thanks, Subaru!You're part of the Subaru of Bend family! We're happy to help in any way that we can! Thank you for your business and for taking time to write a review.
Bill Kezer in the Internet Department
by yancylind on 02/10/2017I recently completed my second purchased of a Subaru Outback from Subaru of Bend. It was a pleasure to work with Bill Kezer both times. He is a professional with thorough knowledge of his product and a low-key, flexible approach. I… highly recommend Bill.Thank you for the 5 star review and congratulations on your second Subaru! Next time you visit our dealership, be sure to inquire about getting your free badge of ownership to proudly display on your car!
Experience at Subaru of Bend
by Sgustafson1202 on 12/13/2016updated 12/29/2016I ordered a Subaru Crostek from Subaru of Bend and had a wonderful experience. Everyone was polite and professional. Jeff went over the vehicle with me in depth and was a great help! I will definitely recommend this dealership to friends… and family and for future purchases!
Subaru Outback
Subaru Crosstrek
Subaru Legacy
Subaru Forester
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you so much for sharing your experience with our Internet Sales. We're happy to hear that you got the Crosstrek just the way you wanted it!
by Subaru of Bend on 01/27/2020