Customer Reviews of Kendall Honda of Eugene
Review type:
Honda purchase
Alternator died
by Drewberry on 03/31/2025My alternator gave out suddenly on a Sunday afternoon. Before the car died, I left it at Kendall Honda. Amanda communicated very clearly and got me the prices for parts and work and I picked up my car Monday afternoon. Amanda went above… and beyond to make my alternator going out not becoming a huge inconvenience.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again. If you have any further questions, please give us a call. We're always happy to help!
Kendall honda
by Gary and G on 03/04/2025Always a good experience. Courteous and knowledgeable help.Thanks for the 5-star review!
Honda Pilot recall if Fuel Pump module
by Steve’sPilot on 01/21/2025Fuel pump module recall by Honda was completed but took longer than promised. However I was told that I might experience a little gasoline smell in the car for a few days. I’m happy to say that there was zero gasoline fumes in the cab. So… overall it took longer than promised as I had to leave the car overnight even when I checked the car in at 9am as an agreed appointment time. But the work was expertly done. This recall work was paid for by the Honda Corp. so I gad zero out of pocket charges.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Unfulfilled
by Flofors on 01/18/2025We scheduled a morning appointment as a second appointment was scheduled for the afternoon for another purpose. We had an oil change added that morning if there was time. After more than 2 1/2 hours we asked how things were going and were… told the oil change was complete. When we inquired about the ignition check, the purpose of our appointment, we were told they had yet to put it on the diagnostic tester which would take 4 hours! Since this coincided with our second appointment, the time which was set a week earlier when we asked when the work would be completed we had to forego the main purpose of our visit. (We live more than an hour away from Eugene.). Needless to say we will not be returning.Our Service Manager, Mike Marlatt, would really like to speak with you more regarding this matter. Please reach out to us at 541-335-4334. We look forward to hearing from you.
Changing seasons and tires
by Drewberry on 01/03/2025Amanda M Parker was exceptional in scheduling my service and communicating with me. Got my snow tires put on for the season.Hi Drewberry, thank you so much for your positive comments about Kendall Honda!
Pretty easy transaction
by Pauline on 12/06/2024After inquiring about a certain type of vehicle I received a call from Kendall Honda. We discussed what I wanted and she emailed me a used vehicle they had on the lot. A salesman called to follow up and I decided to test drive the vehicle.… The only complaint I have is the time it took for all the “got to check with my manager” bs. I told them how much I wanted for my trade in and how much cash I was willing to spend but we didn’t make the deal that day , they had to call me back.Hi Pauline! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new Honda and look forward to seeing you again soon! Thank you again for the great review!
Great service and great vehicle
by Deborah on 10/01/2024The Honda service department took great care of my CRV Hybrid and completed the oil change, tire rotation, and overall safety check faster than promised.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Jaylynn Kendall Honda
by GJohnson on 09/28/2024Very prompt & friendly representativeThank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Trip for Honda Maintenance
by GoBuggy on 09/20/2024We were quickly greeted by Jaylynn at the Honda dealership inquiring about the reason for our visit. (The wrench light came on.) Jaylynn quickly looked up our info on our Honda CR-V explaining what service was needed and the prices. She… kept us updated and informed as for the projected time left and how the servicing was proceeding. She was very professional but friendly and very human. We have never had such great service at any dealer by any auto we’ve own. Thank you Jaylynn! Best service ever and the persons that worked on our car did a great job getting it done timely and efficiently!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Honda purchase
by HondaCrv on 09/19/2024Very knowledgeable sales person. Easy purchase process.Thanks for the 5-star review!
Great buying experience
by Walter W on 08/19/2024Considering the many vehicles I have purchased over the years, this was probably one of my best experiences with a car dealer. My sales person Dominik was friendly, professional and very knowledgeable. I would highly recommend the Kendall… auto group to anyone looking to purchase a vehicle.We appreciate your positive review about your recent experience with us!
Kendall Honda Service
by Douglas on 08/10/2024Service advisor was excellent and the mechanic was thorough.Thanks for the 5-star review!
Fluttering Hood Fixed
by Shirley B on 05/20/2024After a little investigation the dealer/service department discovered the hood delaminated from hood supports. Adjustments of hood edge cushions and application of 3M Ultrapro autoody sealant between hood skin and support structure fixed… the problem!!! And under warranty. Even better!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service at Kendall Honda
by KGByers on 05/10/2024Excellent experience, Amanda was great, she stayed in contact with me while I waited, and the price was reasonable!Thanks for the 5-star review!
Fabulous purchase experience
by HappyOwner on 04/11/2024The sales person was knowledgeable and courteous. After trying other dealerships, I found one that met my expectations. The price was good and the sales person explained what was included and what was optional. No hard sales to buy… something I didn't want.Hello Happyowner, we appreciate you taking the time to leave us this feedback.
overpriced parts and labor
by wes-honda on 02/26/2024noticed my fog lights stopped working after getting battery replaced, couldn't see anything wrong with the wiring and didn't think to look at the relay because I thought it was sealed. they found water damage and quoted me just over 400… for parts and labor. depending on the store the relay is anywhere between $7 and 20. if I took my time and included opening and closing the hood, I cam get it done in under 2 minutes. this isn't the first time I've seen overpriced parts and labor and I'm tired of it.Our manager would really like to speak with you more regarding this matter. Please reach out to us at 541-335-4334. We look forward to hearing from you.
Kendal Honda Service
by HAT2023 on 11/10/2023I had a scheduled appointment but they were able to get me in early. Craig, the service rep was wonderful. He addressed all of my questions with a smile.Hat2023, we are so happy to read such a great review about Kendall Honda!
Kendall Honda Eugene for the win!!!
by avgilmore on 10/20/2023Zach O'sheedy made this one of the best car buying experiences I think we've ever had. We were in a tough situation getting out of our current lease and having trouble getting anyone else to work with us and our budget. We ended up… finding Zach and the Kendall Honda dealership located 2 hours from us and from the beginning, he was extremely helpful and understanding of our situation. It took about 3 weeks for us to work through our current lease and schedule a time for us to drive out to Eugene to finalize the deal. Zach and his manager Cameron were patient, understanding and focused on making sure we got a deal that worked for us. I can't say enough nice things about how Zach and Cameron helped us out in a difficult situation.On behalf of all of us at Kendall Honda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Zach. We will be sharing your feedback amongst our team. Take care and enjoy your new car!
Honda purchase and service.
by MissesBB on 10/19/2023Purchased our Honda from Kendall and recently had recall issues and a service performed. Very happy with the way they dealt with the problems.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall Honda of Eugene
by Happy Custom on 10/03/2023Kendall has provided me with outstanding service in choosing and buying my new 2023 Honda Pilot. They helped me every step of the way, and have called with follow-up care and concern, as well. They have been so polite and caring. I would… recommend them to all.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kendall Honda
by Eugenian on 08/22/2023Very courteous and thorough.Eugenian, thank you for the high star rating!
Our mission at Kendall Honda is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate, as well as the environment. It means going above and beyond every day for the people who mean so much to us-our customers.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- English
- Spanish
Thanks for the 5-star review!
by Genesis Pittman on 09/27/2024