Customer Reviews of Kendall Honda of Eugene
Review type:
Honda purchase
by HondaCrv on 09/19/2024
Very knowledgeable sales person. Easy purchase process.
177 reviews
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Fine service
by LSOregon on 11/04/2020We had a recall, made and appointment and had quick service.We're glad you had such a wonderful experience with us!
Great educational opportunity that was so safe
by Karmon C-W on 11/02/2020I appreciated Nicole checking timelines to ask me if I wanted those areas serviced. Additionally, appreciated the suggestion to change air filter due to the acidic nature the wildfires created. I saw better social distancing and… sanitizing than I observed in a medical clinic the day before. Very impressed and felt very cared fir and safe. THANK YOU!Thank you for taking the time to let us know how we did. We hope you have a great day!
Always satisfied!
by Stacey S. on 10/31/2020I appreciate everyone at Kendall Honda. Anytime I have an issue whether it be easy or something abnormal, they go to the full extent to do what it takes to make my car right. My last visit was because of a very odd issue that no common… sense could explain. Rob and A.J. went above and beyond, going to great lengths to find and remedy the issue. As usual I walked away a satisfied customer once again.Good Care for My Car
by ILuvOregon on 09/25/2020Went for oil change and possible air filter replacement. Kendall Honda dealership does a fine job, plus does a 100-point checkup each time. Determined I should wait on the air filter until the fires in Oregon have gone out, then get it… changed. This is a good way to keep a good maintenance record on the car which I lease towards a new car & lease every 3 years.Thanks for taking the time to leave a review.
Wonderous buying experience
by lindaken on 09/18/2020Excellent training, much patience answering questions, painless purchase experience. This is our 3rd card from Kendall. Their care continues after the purchase and into the maintenance period.If you have any further questions, please give us a call. We're always happy to help!
Disappointed
by Jeremy G on 08/20/2020I was over charged from the beginning for parts that were never put on my car. They had two separate checks for a total of $1350 after hours of debate and confrontation. The bill of sales has never correctly reflected the car I paid for or… the price I paid for it. The amount of disrespect I was shown while trying to remedy this was second to none unlike any I've ever experienced anywhere. I do not recommend this dealership to anyone. The car I bought was a 2019 Honda Accord with around $6,000 worth of after market parts. The total was somewhere around $30,000 and so far I've discovered approximately $1350 worth of over charges and have been reimbursed from the dealership for all of them, had I not noticed the discrepancies I'd be out somewhere around $1350. Also, if they would have put the piece I paid for and requested on the car I bought and was billed for it would cost me about $200-400 less for the repairs I now need and they've offered nothing for this, they also wasted about 5 hours of my time sorting all this out and getting my money back to me. They did nothing to remedy the situation other than give me back the money they over charged me.Hello Jeremy, thank you for bringing this to our attention. We regret to hear about your experience with us, so our General Manager, Jeff, will be reaching out to you shortly. Thank you again and we look forward to speaking with you.
2015 Honda Accord serviced
by Jfitch68 on 08/18/2020Customer service was great and pricing was great. The only thing was a warning light was on after getting home for tire pressure.We're glad to hear you enjoyed your visit.
2015 Honda CR-V
by Steve Burks on 08/09/2020Bought my 2015 Honda CR-V at Kendall Honda in Eugene, OR. My experience from when I first looked at a car to buy, to the service of the car through the last 4 1/2 years have been excellent. Dormand, the Salesman and Craig Truesdale the… Service Rep have always treated me top notch.Steve Burks, thank you so much for the positive review!
Honda Dearlership as a whole
by Lillian on 07/03/2020Dropped in to get my new fob to be recalibrated which takes an hour, yet as busy as Honda Service Department was they got right on it and I was out the door not much long after! They were all very helpful and kind. Answered all my questions… as a new used Honda owner they helped me get farmiler with all the electronics and buttons as I waited, I thank not only the service department for their good and quick work but also the sales dept as well as the parts department, all of them rate A+! Thank you Honda Dearlership!Lillian, we are so pleased you enjoyed your visit to Kendall Honda! Lillian, we are so pleased you enjoyed your visit to Kendall Honda!
Compliance Manager
by Cheryl R on 06/05/2020Needed a part replaced on my Honda Pilot that fell off somewhere along the road and they ordered the part, had it there the next day, quoted a price to install it and then didn't charge me for the install because it didn't take them very… long to install it! What a pleasant surprise! An honest business to do that.Cheryl Rogers, we're glad you had such a wonderful experience with us!
Kendall Honda Service Dept
by rutherick on 05/22/2020updated 05/29/2020Such great service ! Even at the last minute, the service dept is able to accommodate me and my work schedule - Amanda Parker is fantastic ! Great f/t and always makes sure things are done to my satisfaction. Love Kendall Honda !!Excellent service in a difficult time
by Magladhart on 05/14/2020I was pleased at the measures taken to protect customers and sales persons from Covid 19. I received excellent service from the sales rep and am pleased with my purchase.Hi Magladhart, we are very happy to have provided you with such a positive experience!
Always great service
by MelissaB on 05/13/2020The staff here is the best. They have been consistently friendly, helpful, professional and efficient. I could get my oil changed elsewhere but as long as I am treated this well by Kendall Honda, I won't.Melissa, we're happy to hear you had such a positive experience with our team!
Great service
by adoptn2020 on 05/13/2020I was able to get an online appointment quickly, at a time good for me. Good social distancing, with pens that had been sanitized in one cup, and a second cup for the used ones. It took a LONG time to get done oil change, filter, etc.… But, we watched TV, and felt no need to complain since the Virus makes things difficult on everyone. A man came to us twice, to let us know the update. When finished, 3 hours later, he apologized, saying they were short on workers, etc, and gave us a huge discount on the charges. It was a total surprise, as we hadn't complained or anything. We always have our work done there, as records are easily kept, they don't offer services that aren't needed. This time, I asked for a brake check, just like they usually do. We were close to needing new brakes, but not needed right now. They could easily have said they needed to be done right then, and I would have said yes, because I am so afraid of brakes not working (have dreams about being on a curvy road, with steep hillsides, with no brakes, LOL).Thank you for letting our team know how we did!
Great service j
by Kenneth on 04/17/2020They helped me get it don quicklyKenneth, we are glad we could help!
Primary Care for My Auto
by EugeneDuck on 01/11/2020The last 3 cars I own or lease have been maintained by Kendall of Eugene, for over ten years. I have been pleased with the service department's service and knowledge. My cars have gotten the same good attention I give to my teeth, eyesight… and general health, as I consider primary care for my auto as important as my health.Replacement of visor
by Silver Sue on 12/31/2019The delivery and installation of our new visor was efficient and done well.Thank you for sharing your experience!
Oil change
by Noscreenname on 12/12/2019Said it would be two hours, called in less than an hour to say they were done.Service department is awful
by Redrosecody on 12/07/2019I used to love my 2013 Honda Accord Exl until we started having alot of issues with it. I have had to have a jump start on several occasions and have had to have the car towed a couple of times because it wont start. Took the car to… Kendall Honda and they had the car for 13 weeks and still not fixed. Now the car stalls on me at a stoplight and luckily it will start but it takes a few tries. My family and friends will not ride with me anymore and afraid to drive it out of town in fear it will breakdown on me. I am so beyond frustrated with this hunk of junk and cant afford to have car payments again. Kendall Honda and Honda Corporate wont recognize I have bought a lemon. Talked with the supervisor and managment and get no where with them. We just recently had to have the starter replaced along with four batteries in two years and still having alot of problems.Hello, we are sorry to hear of the continued problems you're having with your vehicle. We have tried numerous times to replicate the problem without success. Please contact our General Manager, Matt Bodine, if you would like to discuss this further.
Great buying experience!
by Trejkar on 12/04/2019Excellent. We had trouble getting a straight answer via the internet from other dealers, Isaiah Boles gave us a straightforward answer and communicated promptly so we knew it was worth our time to travel 2 plus hours. Thank you for being a… part of the internet age!! We were able to get a great deal on a Honda Ridgeline. Isaiah (sales) and the business manager Jacob Wallace were great to work with, gave us all the information without being pushy. It was a great car buying experience for which we are grateful!Travis Karlsen, thanks for taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!
Honda Ridgeline Review
by Deborah on 12/02/2019We are very pleased with the purchase of our Honda Ridgeline and the service provided in making this purchase.Congrats on your new Ridgeline!
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About our dealership
Our mission at Kendall Honda is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate, as well as the environment. It means going above and beyond every day for the people who mean so much to us-our customers.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish
Thanks for the 5-star review!
by Genesis Pittman on 09/27/2024