Lithia Nissan of Eugene
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Customer Reviews of Lithia Nissan of Eugene
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35 sales reviews
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Amazing Sales Team
by Karel Ann Moe on 06/24/2021Personally, I had a wonderful experience at Lithia Nissan of Eugene. They helped me way beyond my expectations to put me in the car I actually wanted. I never felt uneasy or doubted that they truly only wanted what was best for me. They… made the whole process quick and easy. (Yes I said quick.) And they explained all of the numbers line by line and actually made it understandable. I really appreciate everything my Salesman did. He was never rude or pushy. I will and have definitely recommended Lithia to friends and family.. Thank you Charlie-AnnGreat Customer Experience!
by Satisfied in Eugene on 06/12/2021Low-key, no pressure, no hassle, relaxed staff. Informative, personal folks. Transparency about pricing is great. Efficient and professional staff.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Aaron Bingham, General Manager
Excellent sales staff
by Rachel D on 05/09/2021Billy Krebs - great salesmanship. no pressure. awesome follow up. straight-shooter.Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Aaron Bingham, General Manager
Awesome experience
by MG1222 on 12/24/2020updated 12/30/2020The whole staff was great but our salesman Keith Strange was awesome! He got us a the exact vehicle we wanted within our budget. We will definitely refer all our friends and family to Keith!!We’re delighted to hear of your positive experience with us! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Aaron Bingham, General Manager
Koda is amazing!
by cdclark2001 on 08/19/2020Koda is amazing. He made the process so simple and easy. I will be coming back to see him for any other car buying needs!Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Koda and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Aaron Bingham, General Manager
Best purchase experience ever
by Little Old Lady Loving Trucks on 08/11/2020Excellent experience all around and the truck exceeded my expectations. I did a ton of research on large and small trucks and contacted a few dealerships about specific models. I picked Lithia Nissan in Eugene because the sales person,… James, was so professional and a great listener.Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aaron Bingham, General Manager
Great experience
by Dale on 05/11/2020James, our salesperson was fantastic in his approach in finding us a vehicle that would work for us. Thanks to James and all the sale team at Lithia Nissan.Dale, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Lithia Nissan Of Eugene Team
My review
by Stephanie1956 on 04/26/2018This was a great buying experience. Billy the sales rep was perfect. He was kind, professional, knowledgeable, knowledgable, not pushy, listened to our wants and needs and work for our best closureFound my Mom a Mini-van
by Knightfam on 03/09/2018updated 03/16/2018All the staff were friendly and went out of their way to make a deal we found was a winner for us. They then cleaned the van up after our test drive AND filled it with gas. Paul has followed up to make sure we are happy with the purchase… and to see if there's anything he can do for us.Best car dealership ever!!
by LauraH81 on 02/24/2018I am so happy with my purchase. Nick showed me 2 cars (both Nissan) and i liked them both but i wanted the mileage on one of the cars and the extras on the other car. Nick went on a search on the computer to search for cars that might… work out. It was freezing outside so it was nice to be inside with coffee and hot chocolate instead of going from car to car outside. Nick found me the perfect car. It was newer than the other 2 cars we had seen and had way lower miles and had warranties since it had such low miles and is a 2017. This was the best experience. Nick wasn't pushy and he was very friendly and really listened to what i wanted instead of trying to push me into buying something i didn't want. I ended up with a 2017 Nissan Altima. I haven't ever owned a car over a 2005 so it's really nice and exciting you have such a nice vehicle! I will (And have been) recommending that people go to this car dealership. Nick and Jordan were both wonderful people to work with in purchasing a car. Jordan got me an amazing low rate on interest for my remaining loan and was really good at explaining everything to me. I really appreciate both of these guys! They're the best. I usually hate car shopping but not anymore. I'll definitely be going back to this dealership for future cat purchases!Lease
by leasepurchase on 01/30/2018We received the best experience from the Nissan of Eugene team. It was painless and easy. We will defiantly go back. Steven the GM, Billy in sales, Dennis the sales manager and Brendan in finance went above and beyond to ensure we were… taken care of.the most helpful staff
by craigman45 on 09/17/2017The team at lithia nissan of eugene were top notch and helped me though my purchase of a 2009 nissan altima coupe. Iv'e been looking for this model for some time now and when I saw they had what I was after they made my purchase quick and… painless. Thank you Billy and Dennis...New Rogue SV
by CCMorton on 05/18/2017We came here to buy our third Nissan after a great experience with the Service department. We needed our vehicle to haul long sea kayaks and bikes. Our first contact was online, looking for the trade-in estimate of our little Versa sedan. A… two-person team traded off helping us through two in-person visits and several rounds of email questions. Very low pressure and helpful. Listened to our needs (best gas mileage possible, selective extra bells and whistles, budget target) and helped eliminate possibilities (pick-up truck), ultimately matching us with best fit. We chose a leasing option for the first time for the low monthly payments. A car is a scary big purchase, and this has been my best experience yet. The process felt fair, respectful, well-paced, and professional.Worst salesman ever.
by Vern744 on 04/23/2017We live 300 miles from the dealership. So we called and asked the salesman to tells us about any flows. He called back stating that there were only two small rock chips on front bumper. After driving 7 hours we checked into a motel across… the street. The next morning we go to look at the car but NEVER even took it for a test drive. The interior was in shambles - rips and tears in the drivers seat. The rear seat looked like itd had been used for a cock fight. The grill on the back speaker was scratched and dented, the wooden cover on the storage units had been sawed off, The salesman had lied to me and wasted two days of our time not to mention the hundreds of dollars that we spent on motels, gas and food. I would not trust this dealership if this is an indication of the quality of salesmen!Good Service, Not Too Pressured
by ZealousOne on 12/16/2016The sales rep I worked with was good at giving info & not just trying hard to over sale the car. When we got to debating the price there was a little quick pressuring but overall I had a good experience & I enjoyed the sale.Terrible Experience
by BHEURGUE on 09/09/2016We did some test drives, found a vehicle we liked and were quoted $12,900 for the vehicle while on the lot. That seemed to be fair so we proceeded to write-up the car. When the paperwork was received the car was listed at $14.900. We… questioned why it was higher then quoted. The sales rep got confused on stock and misquoted price. We offered to go to $13,900 to make the deal happen, the dealer said 'no' even after checking with manager. We walked away to think about it. The sales rep never even called back because he new he messed up. We ended calling back to explain the situation to another Sales Rep and see if any other cars were on the lot in the color we wanted. We were told there were other cars on the lot in the same color and a year newer. Of course when we returned there were no cars in the same color as the original vehicle. I should've walked away then but we found an alternate car that was suitable and in the price range as we really needed car before the next week started. We wrote up the deal, signed the paperwork and as I take delivery of the car I am told the car only has one key, which is normal for used cars. I am quoted $250 for a second key. Dealership is shady and creates an experience of the stereotypical dealership that I thought was the past. Apparently not, it still is alive at Lithia Nissan of Eugene!Treated like family
by Tursh77 on 06/04/2016updated 06/14/2016I was just looking around for a future car and the staff made a offer that wowed me. I found the experience to be the best I've had, ever! I will never go anywhere else.Happy
by Willow62 on 05/22/2016The Altima has all the features we wanted, such as the blind spot warning & the cross traffic warning with the backup camera, GPS and dual heat control. Also the sunroof and the spoiler which is to be installed.Murano
by Coolhandluke52 on 03/02/2016updated 03/10/2016Had yet another great experience at lithia. I was working briefly with Steve and came in with not the full intent to make a purchase but to show my wife the new murano. It's awesome. James Hunt was on and helped us out and worked diligently… to make the deal. I am very pleased with my purchase.Absolutely fantastic customer service! James Hunt was Wonderful!
by kelshi_81 on 02/10/2016James Hunt delivered excellent customer service. He made us feel very comfortable and wasn't pushy. He was very helpful in accommodating us and getting is exactly what we were looking for! He was the best salesman I've ever had. I would and… will defiantly recommend Lithia Nissan to anyone. We were more than satisfied with the amazing derive we received!!! We will definitely do business again!!! And we live our new car!!!Fully Satisfying Experience
by NanaJan7 on 01/22/2016No pressure sales staff really listened to my needs - both in a vehicle and in a financing arrangement. I went in with the intention of buying a car and an idea of what car I wanted, and yet the salesperson was patient with allowing me to… test drive more than one vehicle, and spent quite a bit of time with me going over my options for financing. He went back to his manager over a half-dozen times with "tweeks" to the deal in an attempt to get me the best value for my trade, the best financing rate and the best price on the car. I know that his goal was to sell a car, but I never felt that his goal got in the way of this process - I felt that the "sale" was secondary to my needs and satisfaction. --and, even after the sale was complete, the salesperson was still available to answer follow-up questions with patience and kindness.
About our dealership
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Aaron Bingham, General Manager
by Aaron Bingham on 06/29/2021