Customer Reviews of Dick's Hillsboro Honda
Review type:
Stereotypical used car salesmen
by Hoodwinked buyer on 05/15/2023Worst experience, shouldn't be surprised since their salesmen come off as stereotypical used car salesmen who just want to rip you off. I inquired about purchasing a new '23 Honda Pilot. Immediately, I received a text message from Val and… an email from J. Kimmel. Of note, it was like communicating in a good cop bad cop scenario. Val and I agreed to on a price and he guaranteed there was a car available. I text Val on the way to the dealership, and agreed that he would be the point person for the sale and to get my car appraised for trade.. Surprise when I arrived, Val was busy so Jimmy who was conveniently waiting at the door welcomed me in. He sat me down to inform me that the Pilot was just sold. He offered me a chance to put money down to reserve the next one coming in but the Pilot wouldn't be available for at least 45 days. Then he went on to say that there were no managers available to appraise my trade in and that it would be at the least, a 2 hour wait. Mind you, all the managers are sitting in the office behind their nice glass walls. Lesson learned and revealed by the car sale men: 1. They need people to walk in the door, so they will do anything to get people to come in. 2. The advertise cars especially new cars tend to not actually be in stock. 3. They want to lock you down to pay to reserve a car that isn't on the lot, and they have no timeline to get in stock. 4. This is the clincher, Jimmy K says that all lots, with the exception of theirs is looking to get the highest bidder to purchase their vehicles..... Yet here we are, car was sold before I got there and no sign of Val. If you want enjoy the bs song and dance and would like to get ripped off, go to this dealership.Mahalo
by Jennie Beck on 03/12/2021Ashley Joyner and the rest of the staff at Dick's Hillsboro Honda were very friendly and helpful in my recent purchase of a 2021 Honda CR-V. I am very satisfied with the service I received and my new vehicle.Jennie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Michael DeSantis General Sales Manager (503) 735-7300
It was quick and easy!
by Seth Peterson on 02/23/2021updated 03/02/2021It was fast and it was a very family friendly environment. I felt like I went on my test drive and then a few minutes later was in the car driving it home lol.We appreciate the kind words, Seth. We look forward to seeing you again in the future! Michael DeSantis General Sales Manager (503) 735-7300
Buy your car here!
by Ryan on 02/10/2021The team at Dick's Hillsboro Honda, did everything they possibly could to help me, and make the new car buying experience as pleasant as possible. Ashlie went above and beyond in every way to assist me, keep me updated, and make my… experience an incredibly positive one. I would highly recommend buying your next car here! Thanks Ashlie, and the Dick's Hillsboro Honda team!Ryan, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Dick's Hillsboro Honda! Best, Michael DeSantis General Sales Manager (503) 735-7300
HORRIBLE EXPERIENCE
by Honda on 12/20/2020If I could give this place zero stars I would. Beware their service department! They not only didn’t disclose all of the issues but damaged the car further and they weren’t going to tell me. I paid $2500 and the car still has many issues… not addressed. Absolutely horrible service and I will be making sure the world knows it. DO NOT TRUST THEM! I was told by the service manager I could bring the car back and they would do a little more work for free but after taking it to another mechanic we won’t be going back and I plan on contacting upper management as well as the BBB. These people should be disgusted with themselves. Side note: I have every text message from Matt their service advisor stating the only things they found wrong with the car yet they let me leave without pieces like the air filter. BEWARE!!We have received your feedback, and appreciate your business. Complete customer satisfaction is always our goal here, and we would welcome the opportunity to work with you to try to find a resolution to your concerns. Please feel free to contact me by e-mail at rcarpenter@dicksautogroup.com or by phone at 503-735-7300 if you have any questions, or if I can be of any further assistance to you. Sincerely, Randy Carpenter, rcarpenter@dicksautogroup.com
Sales.
by Bobby Lockrem on 12/17/2020Great people here. Anthony was a rock star.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Michael DeSantis General Sales Manager (503) 735-7300
Outstanding Sales Team
by Anita R Sweet on 12/15/2020The best car buying experience I have ever had! From my amazing salesman Abdi! To the finance department! Steller experience and I love my new CR-V! I am a customer for life!We love hearing about customers that have a terrific experience at Dick's Hillsboro Honda. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Michael DeSantis General Sales Manager (503) 735-7300
Great experience!
by Stephannie on 11/30/2020I had a wonderful experience purchasing from this group. Ashley Joyner made the experience fun, exciting and easy. Thank you so much for helping me find my dream car!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Michael DeSantis General Sales Manager (503) 735-7300
Awesome
by Melissa on 11/08/2020I had an amazing experience. I purchased a 2016 Toyota Corolla from Hillboro Honda. From start to finish, was a breeze, thank you Anthony, and Gilbert. I would definitely think about purchasing a car in the future from you guys. Thank you… for making it so easy.Melissa, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Michael DeSantis General Sales Manager (503) 735-7300
Very happy with purchase process
by JMPDX on 10/27/2020Had a very hassle free purchase experience for a 2021 Honda Odyssey van. The price was competitive and my trade in value was fair. The whole process was friendly and laid back.Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Michael DeSantis General Sales Manager (503) 735-7300
Nothing to complain about!
by Jennifer Samsom on 06/24/2020I received nothing but first class service from Dick’s Honda. The entire staff was friendly, efficient and helpful. They made sure I got exactly what I wanted and well within the budget I needed (which was no easy task!) I’m very pleased… with everything about my experience with them and their salesperson, Anthony, was just the best!Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Michael DeSantis General Sales Manager (503) 735-7300
Good experience buying a new car
by Alfredo on 05/26/2020I just buy a new car for my wife , a Honda CR-V, the salesman Anthony was very professional and with a good knowledge of all the car they have for sale , all the personal did a good job , I recommended the Car Dealer.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Michael DeSantis General Sales Manager (503) 735-7300
Civic sport
by Sporty on 02/22/2020I just bought a new civic sport for the wife great little car with fantastic safety features and it drives like a sports car if you want it to my wife says it is better than great,joe my salesman did fantastic and I got a service plan that… will save me big bucks.Thanks for this marvelous review and congratulations on your new car! We are so pleased that Joe was able to provide you with such exceptional service. Enjoy your new Honda Civic Sport! Best regards, Michael DeSantis General Sales Manager (503) 735-7300
Amazing Experience
by Doss on 01/24/2020I just purchased a New Honda Civic EX-L car from Dick's Hillsboro Honda. The experience was pleasant one. The sales rep, Mr. Marv Herr, was very helpful and they matched competitor' price. Overall it is a pleasant experience.Doss, thanks for this marvelous review and congratulations on your new car! We are so pleased that Marv was able to provide you with such exceptional service. Enjoy your new Honda Civic! Best regards, The Dick’s Hillsboro Honda Team
Very good service
by Steve Furness on 12/28/2019I just purchased a new 2020 insight and the service at dick’s Honda was amazing. They honored the Truecar price and were the only dealership in the greater Portland area that was confident in getting me my coveted Aegean blue. Thanks to… my salesman Josh Watson. Highly recommended.What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Sincerely, Dick’s Hillsboro Honda Team
Excellent Customer Service
by Lydia on 12/24/2019Just purchased a new vehicle at Dick’s Hillsboro Honda and had a great experience. Our amazing salesman Gilbert helped us every step of the way and was very patient, allowing us to carefully make our decision. He was thorough, friendly and… knowledgeable. Overall a very good car buying experience, and they will definitely have our business from here on out!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Rod West, General Manager
Above and beyond service!
by Best sales team ever on 12/21/2019I needed the car before the Christmas vacation trip, but there was no way I could travel all the way to Portland and get it in time before we left. The sales team at Dicks Honda offered to drive the car all the way down to me and take my… trade sight unseen! That is amazing above and beyond service. These guys have my business from now onThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Dick’s Hillsboro Honda Team
Great dealership!
by boseli on 02/27/2018We had a very pleasant experience purchasing a Honda Ridgeline here. They went above and beyond and gave us great information, good purchase and trade-in prices,and were friendly, helpful, and knowledgeable. Highly recommend!Congrats on your Honda Ridgeline and thank you for leaving this awesome review! Our entire team strives to provide excellent service to all of our customers and I'm glad this was the case with you. Best, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 735-7300
Sold vehicle w/previous registration penaltie fees
by Alexcaro on 09/25/2017Upon going to my local DMV to register the vehicle I had just purchased from Dicks Honda Hillsboro, I was informed the respected vehicle would be close to $1,000 to register it as it has over $600 in late fees associated to the VIN.… Yes, I am an out of state buyer. The entire Dicks Hillsboro team failed to disclose late fees associated with this Vehicle. They gladly researched and collected my accurate taxes for my State and County but failed to collect my registration and informed they should be around $300 and to should be paid in person to my local DMV. When I contacted them (dealership), they informed the fees are associated to the previous owner registered to that vehicle (they held the vehicles title, you were the owner and boasted about who previously owned the car). I was told it wasnt their problem and it was now solely mine to figure out. They noted there was no way in knowing, yet, finance team looked up my respected due taxes via FREE Ca. DMV.gov website where it shows all associated fees included late pentality fees. Beware of the transparency of this dealership and apparently the history behind their vehicles like the one I purchased. I spent a lot of time and extra money flying out there to meet them, yet they left me with fees associated to a vehicle they owned during that time. If I would have known the registration would cost me nearly 1k to register, I wouldnt have purchased the vehicle. If you GM responds, You already spoke to me and told me, ...do what you gotta do, we arent helping you. Your dealership is not one bit concerned for its integrity.Hello Alex, we have seen this review and are concerned with the experience you described. It is not our teams standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 735-7300
You won't go wrong here!
by FerretWoman on 01/03/2017updated 01/13/2017Marv Herr was not pushy. He listened to us - really listened to our wants and desires. He was savvy enough to let us know how we should best spend our hard earned money. We came to your dealership because we had a horrific experience with… Beaverton Toyota and we are glad we made the switch!!Thank you for your review. We're glad to have Marv on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sam Riley | General Manager | sriley@dicksautogroup.com - (503) 640-6401
Norm's review
by normanwall on 12/26/2016updated 01/06/2017Everyone was polite. I had a question about my brakes, and Brodie was very through in his answer. Also, Bret reviewed the results of the inspection. He was fantastic the review of his findings.Normanwall, we are truly grateful for this awesome review! We are thrilled that Brodie and our team was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Regards, Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401
Your Local Family Owned Honda Dealer. You make the Drive we will make the Deal! 2016-2017 Honda Presidents Award Winning store!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com
by Dick's Hillsboro Honda on 05/17/2023