Lithia Chrysler Jeep Dodge RAM FIAT of Medford
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Customer Reviews of Lithia Chrysler Jeep Dodge RAM FIAT of Medford
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79 sales reviews
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by Angry customer on 07/02/2022I have known Lithia since it was a one dealership operation. My dad always said they were crooks but I thought I would give them a chance. He was right and nothing has changed. I was working with salesman Myles Boynton on a Ram1500. After 3… days of him gathering info from me they sold it to someone else. He then of course came up with a BS story as to why. But of course they had one similar he could sale me. Stay far away from this salesman and this company.About as trustworthy as your typical shady used car lot
by Liaztraht on 01/05/2022You cannot purchase anything on this lot in good faith. They misrepresent their used cars as "value auto" having passed a "48 point quality inspection" stating they check "everything from the tires and the brakes to the suspension, drive… train, engine components and even the undercarriage" and that "Only vehicles that pass all 48 checkpoints (as appropriate to vehicle content) will be called Value Auto." Either they are willfully misrepresenting junk as quality, or they are so incompetent that their "inspections" are mere cursory glances to determine if what they are looking at is indeed a car. I am now stuck with a used car of which the "typical valve train clatter" of modern 4 cylinders turns out to be busted input shaft bearings in the transmission (clutch goes in and the engine purs quietly, clutch out in neutral and the transmission sounds like an old broken roller skate.) My old Mazda has valve train noise, and a silent manual transmission, so it was easy for them to pass it off as "normal engine sounds" In addition, immediately after rolling of the lot with what was misrepresented as a typical sounding 4 banger, one headlight goes out. Bringing the car back in as soon as I could, they were kind enough to "replace" the burnt bulb free of charge. But according to the tech, the headlight harness was "just loose" and he reattached the harness. The headlight is already out again because their "inspection" apparently didn't catch that the harness is fried, making the car unsafe to drive at night, and a potential fire hazard. The running light, in the same housing as the dead headlight, is also bad. That comes on by jiggling the wires, or smacking the light housing. As for my complaint on the transmission, they wouldn't take the car in because the service contract I paid for apparently hasn't been entered in their systems yet. Instead they told me to just "drive it carefully" for a few weeks before the contract is available. All this was after being bounced around the dealership, everyone telling me to "ask the next guy". They all also seemed to have forgotten what their "48 point inspection" entails whenever I inquired about it. They basically sold me a grenade on wheels, passed off as a good, safe, and reliable vehicle.Awesome dealership!
by Debra on 01/17/2020We had an awesome experience with this dealership. Everyone was so kind and personable. We will buy our next vehicle here as well. Highly recommended these guys!Easy and honest
by Alew on 01/03/2020Easy to work with, Michelle went above and beyond to help me get a Christmas surprise for my wife, and as always Steve gave honest and straightforward advice. Shopped multiple other dealers in valley and none compared.Chris is the best!
by Katie on 11/26/2019I love my new car, the process was crazy easy, and Chris was great sport.Truck
by Timsayler on 11/14/2019Reps were extremely helpful. I would recommend others to the sales reps and financial reps involved.New RAM 2500
by Justin on 11/08/2019James and David the finance manager were great to deal with and very helpful in finding me the best option for purchasing my new truck. I wouldn't hesitate to come back for any future vehicle purchases.Awesome !!!
by Tammy on 10/31/2019updated 11/06/2019Great people to work with .Gorge and Ray were so helpful, informative, and fun to work with.Awesome !!!
by Tammy on 10/31/2019Great people to work with .Gorge and Ray were so helpful, informative, and fun to work with.Hard Working and Fair
by JacksonG on 10/02/2019I dealt with Justin and he worked hard to find me the right truck, and all I can ask is for fair pricing. He went above and beyond.Dodge
by Rolla on 09/23/2019Best experience I have ever had they explained everything to me and I told them I could only pay so much a month and they got my payments under what I said I could do and my credit is not very goodRam 1500 and Jeep Cherokee
by Ram1500 on 08/05/2019updated 08/12/2019Everyone at Lithia Chrysler Jeep Dodge of Medford was great, from our sales person to financing. I have been dealing with several other dealerships on the purchase of my new Ram. None of then compared to the Medford location.Great experience
by Nick on 08/01/2019Such a great experience buying a car at this dealership super fast profesional 100% satisfiedGreat Expiernce
by Mark_Welch on 07/06/2019updated 07/12/2019The sales experience was great. I was in and out with my new Ram Truck in 2 hours!!!! That is a win. They are honest and makes the experience easy and not stressful.Happy Happy Happy
by Jim on 06/18/2019Steve is the best...he always helps me with all my questions and works to get me the best deal possibleGood experience
by Nappers on 06/02/2019This is my second purchase from this dealership. Also, my second truck. Thanks to Mav and Zac for a stress free experience. Thank you to Dave for the tour. We left with a good truck and satisfied with trade in. Thank you.New Ram
by MynewRam on 04/23/2019Very smooth transaction, no pressure and great resultsVery Happy
by Tom on 04/21/2019We are very happy with our purchase. Our salesman Mike knows his cars.Great experience
by Nick. on 04/03/2019It was extremely easy and a great experience this guys are very profesional and excelente customer serviceGreat
by Carrie on 03/23/2019Our salesman, Jesus, went above and beyond to find us exactly what we wanted and needed in a Jeep! He deserves a raise for the 3 days of work and time he put in and for putting up with us!Great Experience
by Kpattle89 on 03/18/2019My family and I had a great experience with Lithia CJD and our salesman Mike Noonan. Both our vehicles are perfect for us and Mike did great job finding us what we wanted. As everyone knows, purchasing a car can take some time. With 3 kids… it can be difficult keeping them entertained, but Mike went above and beyond making fresh popcorn for the kids, telling them jokes, and playing with them during our waiting periods. We appreciated it all very much! Top notch!
About our dealership
Thank you very much for the kind words, Nappers! We’re glad to have Mav and Zac on our team and are very happy to hear that your visit was nothing short of a smooth ride. We look forward to seeing you for your third purchase! Sincerely, Jason Lawrence – General Manager
by Jason Lawrence General Manager on 06/06/2019