Buick GMC Of Beaverton
Customer Reviews of Buick GMC Of Beaverton
Review type:
Buick of Beaverton
Buick of Beaverton
by s_eleanor on 04/17/2025Awesome dealer. 10/10. Great deal on my Encore GX ST.Thank you for your fantastic review! We're thrilled to hear you had a great experience at Lithia Buick GMC of Beaverton and that you’re enjoying your Encore GX ST. Your feedback means a lot to us. We hope to see you again soon! Sincerely, Eric Lovejoy, General Sales Manager
Service
by Sharonlk on 03/31/2025They added several things that did not need to be done to inflate the billThank you for sharing your experience with us. It's important to us at Lithia Buick GMC of Beaverton that our customers feel confident in their transactions. I would appreciate the opportunity to discuss this further. Please feel free to reach out to us directly. Your feedback is valuable, and I want to address your concerns. Sincerely, Kenny Bower , Service manager
Great Experience! Go There!
by Connie L on 02/04/2025updated 02/11/2025Navid was helpful and patient every step of the way. I never felt pressured. We were making this purchase from 250 miles away and I was relieved he was so flexible. Their showroom was fabulous. Overall it was an excellent experience.Thank you for your wonderful review, Connie! We're thrilled to hear about your excellent experience at Lithia Buick GMC of Beaverton. It's great to know that Navid was able to assist you with patience and flexibility, especially with being so far away. We appreciate your kind words about our showroom as well. We look forward to welcoming you back for your next vehicle purchase! Sincerely, Eric Lovejoy, General Sales Manager
Dishonest and stingy
by Cameron on 01/08/2025updated 01/14/2025Poor customer service and dishonest. They will change the price from online price when you arrive. They don’t fill gas tanks or detail used cars. They charge $350 for them to send paperwork to DMV. They say they go through big inspection… but miss obvious things or intentionally don’t disclose them. Be weary of good deals they offer, there’s a reason.Thank you for sharing your experience. I understand your concerns regarding the pricing and vehicle preparation processes at Lithia Buick GMC of Beaverton. I strive to maintain transparency and deliver quality service, and your feedback is vital for improvement. I encourage you to reach out directly so we can discuss your experience further and work towards a resolution. Thank you again for your feedback Sincerely, Eric Lovejoy, General Sales Manager
great experience
by Jay Ellingsn on 01/02/2025I had a great experience with Jeremy Lenc at buick gmc of beaverton oregon. I was coming out of state and they made my transaction very easy and quick. Jeremy was very professional and great to work with. He responded to me everytime i… contacted him. I would 100% recommend using Jeremy and GMC beaverton!Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jeremy at Lithia Buick GMC of Beaverton. It's wonderful to know he provided you with a professional and efficient service during your out-of-state transaction. Your recommendation means a lot to us! We look forward to assisting you again in the future. Safe travels! Sincerely, Eric Lovejoy | General Manager
Inspection and oil change
by Spwattsx on 11/24/2024The dealership service is very excellent.Thank you for your kind words! We appreciate your feedback about the excellent service at Lithia Buick GMC of Beaverton. We strive to provide the best experience for our customers and are glad to hear you had a positive one. We look forward to seeing you again! Sincerely, Kenny Bower , Service manager
Terrible and costly experience
by salcastaneda on 05/31/2024I scheduled an appointment to fix a few issues as the text msg. screen shot shows. This review mainly addresses the water intrusion at the rear window. The truck was dropped off for service with advisor Bill, the issue was diagnosed and I… was informed that the repair would cost $860 or so, to which I consented. Days after the repair I noticed water continued to leak at the same spot at the rear window. I returned the truck to the dealership for this issue. Bill reached out and stated it would be $275 to repair the rear window leak. Dismayed, figuring the previous payment should have covered the repair, I called for clarification. Apparently, the repair that was done consisted of sealing the rear spoiler. However, had there been a leak at the rear spoiler the headliner would show water marks; there are none. In the end, Bill had the repair done "at no cost". How I see it, I was overcharged nearly $600 and, due to a lack of care, I now have a truck with a prominent ding on my tailgate, scuffs on the bedside from failure to use fender covers, and grease marks on the headliner--I'll try to load these photos later. Mind you I purchased this truck for about $87,000 and a $72,000 '23 XT6 Sport from the sister Cadillac nextdoor in the span of two years, both with extended warranties. Needless to say I'll be requesting a prorated refund of my extended warranties, I'll be taking my service needs and future purchases elsewhere, and I'll be sharing my experience on other platforms, with friends and family. See my Google review for photos.We acknowledge your review and are currently looking into the events you’ve detailed.
Great service, friendly advisors
by Mike GMC1500 on 04/22/2024I needed an oil change & asked about other service. I was not pressured to to do services I wasn't comfortable with but know that they are providing great service to and checking for any problems.Thank you for sharing your feedback, Mike! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Kenny Bower, Service manager
Horrible communication
by Daniell on 02/25/2024These people don’t provide the service that people expect from such dealerships and communication it’s horribleThank you for taking the time to leave us your review, Daniell. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Eric Lovejoy | General Manager
Great experience!
by SherryH on 01/30/2024From beginning to end, the process was quick and easy!Sherry, thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if we can help you with anything else. Sincerely, Eric Lovejoy | General Manager
Low pressure GREAT incentives
by Troy Medford on 01/28/2024Beaverton GMC was professional, low pressure, and very responsive for out of town buyer. Large inventories coupled with purchase incentives and courteous sales staff have gained my trust to send others !Troy, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Eric Lovejoy, General Sales Manager
Beaverton Buick GMC
by Debbie M on 12/05/2023I am a single elderly woman and had been researching new cars online for months. With a list of 12 vehicles I needed to go to 4 different dealerships to see the vehicles, planning to negotiate the purchase via email. From prior bad… experiences, I had a terrible dread of dealing with car salesmen. I was fortunate to meet Tommy Wilson at Beaverton Buick GMC at the very beginning of my search. I had done extensive online research to determine reasonable pricing for the new vehicles as well as for my trade. Mr. Wilson gave me great written pricing upfront, patiently showed me the vehicles, and everything he said and did indicated he was being fair and honest with no pressure! I was so glad to have found such a wonderful salesman, that I skipped the rest of the list and went back the next day to purchase a 2024 Buick Encore GX. I am so grateful to have found Mr. Wilson!!! Mr. Wilson is the best.Congratulations on your new Buick Encore GX, Debbie! Thank you for taking the time to write about your experience. It's great to know Tommy and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Eric Lovejoy, General Sales Manager
Horrible after sales support
by Pinebaron on 11/01/2023On 10/22/2023 I purchased brand new 2024 GMC Sierra 2500HD AT4X AEV edition from GMC Beaverton, OR at their asking inflated 10K over MSRP price. We live in WA and barely an hour into the drive the entire vehicle started shaking like it was… driving on hexagon wheels. It was too late to call the dealer since it had closed for the day. I figured the brand new heavy duty tires were at fault; called the dealer on Monday and they asked me to take it to my local GMC dealer who confirmed the issue to be tires with flat spots. The Beaverton dealer still not wanting to do anything, asked me to take the vehicle to yet another large dealer who also confirmed within minutes that the tires had flat spots on them and that even driving almost 600 miles by this time, these flat spots are likely permanent. Yet again GMC Buick Beaverton refused to help and asked I reach out to local dealer for replacement tire claim etc. and it appears no dealer or warehouse has those tires. In over eight days I have yet to enjoy driving this vehicle; GMC Buick Beaverton have shown me the "middle finger" and have left me to figure out my own solution, claim etc. from other dealers who have little incentive to assist since they did not make the sale. PLEASE AVOID a purchase of any vehicles from GMC BUICK OF BEAVERTON. They will take your hard earned money and leave you HIGH AND DRY when asking for support.Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Eric Lovejoy, General Sales Manager
Good dealership
by Swcem02 on 08/05/2023Salesman were very professional and willing to help. When it got serious about buying they were straightforward and didn’t give a lot of BS. We were able to reach a reasonable deal very quickly.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Eric Lovejoy, General Sales Manager
You will not be disappointed
by Bpuller88 on 06/05/2023Nathaniel Davis was phenomenal! He was patient, kind, and paid attention to the needs/wants I expressed. He wasn’t pushy or demanding as I’d experienced at other dealerships. Nathaniel walked me through the car buying process in a way that… significantly reduced my anxiety and made it an enjoyable experience. Hands down the very best! I’ll definitely send friends and family to Nate & this dealership.We cannot thank you enough for your wonderful review of Lithia Buick GMC of Beaverton and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Eric Lovejoy | General Manager
GMC 3500 Denali
by Nedlanders on 03/13/2023Friendly and knowledgeable sales staff. Made my purchase enjoyable.Thank you for taking the time to share your feedback regarding your experience at Lithia Buick GMC of Beaverton and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Eric Lovejoy, General Sales Manager
new 2023 GMC Sierra 1500 Denali
by jgdenny on 02/12/2023Best vehicle transaction i've ever had. 100% seamless. Mustafa was amazing as well as the finance staff.Thank you for reaching out jgdenny! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Kenny Bower , Service manager
Buyer beware
by Ashley on 07/28/2021They will not fully disclose known recalls and will lie to protect themselves. They have been cold and rude when I have tried to deal with them directly. The car I purchased from them needed an engine replacement 2 months after I bought it.… I didn't own it long enough to even have the oil changed or receive my plates. Buy elsewhere!!!Ashley, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Eric Trueblood, Service manager
Paid for a car in cash and never received the title!
by TinaE on 07/14/2021Paid for a car in cash and never received the title! We purchased a vehicle from Buick GMC of Beaverton in January of 2021. We paid for this vehicle in cash and were promised that the title of the vehicle would be sent to us within 30 days.… We have contacted this dealership multiple times to obtain the title that is rightfully ours for the vehicle we paid for in full, and have been given the run around with their staff. Their licensing clerk is conveniently never in the office, and the sales department passes the buck. The DMV is able to see the title status through their online software and it still hasn't been put into our name. We have filed a complaint with the Oregon State DMV Dealer Investigation regarding this issue. It has now been 6 months since we purchased this vehicle and we still haven't received the title. We're no longer able to drive the vehicle because the temporary registration that we were provided has expired! Do yourself a favor and avoid this dealership at all costs. This dealership sells cars that they do not have the titles for!!!!We acknowledge your review and are currently looking into the events you’ve detailed.
Still waiting on that title! Would be great if we could drive the vehicle we purchased from you 6 months ago.
DONT EVER BUY A VEHICLE HERE
by JustinS on 05/19/2021I dont even know where to start with this. If you are looking to buy a vehicle here run!!!! I bought a truck and a little after a month check engine light comes on and starts shifting bad. Take it back to the dealership and they tell me it… needs a whole new transmission. After a couple of coupons it would be $6000. No way that they didn't know it was going out. They knew that they were selling me a vehicle with a major issue. After lots of arguing back and forth they go to fix the vehicle(at my cost). They give me a loaner car that had 53 miles to empty, the person before me left trash and long blond hair all over the interior, and grass covering the floor boards. Not even a care to wipe the oily fingerprints from the stereo before giving it to me. Just what I wanted during a pandemic. Long story short do NOT buy a vehicle here. Never felt so screwed by a dealership in my life.Hello Justin, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Ira Jones, General Sales Manager
Tried to sell me a lemon
by Ff on 04/27/2021Payton and Jason helped my partner and I initiate the purchase of a car they currently have. (4/26/21) A 2013 subaru crosstrek, orange with 125k. Thank goodness we paid for a third party inspection. This crosstrek was found to need… thousands of dollars in repairs just to get this car to a point where you can safely drive it. Yeah, that's right, they allowed both my partner and I, along with whoever else test drive this unsafe car. It's as if the dealership did zero work to inspect the car; it had cut vacuum seals, half a dozen oil leaks, one of which was in the engine... The engine had also been replaced with a refurbished one, which wasn't in the car fax. What a surprise after a minutes long diatribe payton went on with my partner about the "integrity" of this dealership and it's "high standards". If you plan on buying a car from this "dealership" please, get a third party inspection. Y'all are running some sort of scam if you don't even inspect your cars and fix them to get them in SAFE WORKING ORDER FOR TEST DRIVES. I would seriously be embarrassed to work there after that experience.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Eric Trueblood, Service manager
Thank you for your fantastic review! We're thrilled to hear you had a great experience at Lithia Buick GMC of Beaverton and that you’re enjoying your Encore GX ST. Your feedback means a lot to us. We hope to see you again soon! Sincerely, Eric Lovejoy, General Sales Manager
by Lithia Buick GMC of Beaverton on 04/18/2025