Lithia Ford of Roseburg
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Customer Reviews of Lithia Ford of Roseburg
Review type:
Awesome Experience
by Casey on 06/03/2024
Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team… at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!
25 reviews
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Awesome Experience
by Casey on 06/03/2024Overall exceptional experience! Was able to work with Micah and do most of my deal online and via text/email. Got a great price on my trade-in, and they had the exact truck I wanted, at the price I wanted! Drove down from Salem and the team… at Lithia got me in and out in less than an hour! Sales and Finance were awesome to work with. 10/10 will buy from them again! Ask for Micah!Very smooth
by Lobstergirl on 06/13/2018I always receive flawless service from Lithia. The staff is friendly, flexible and accommodating.Ford Fiesta
by lnpceja on 04/14/2018updated 04/19/2018Once again we went to Roseburg Lithia and our salesman, Jesse Ward. Jesse and his team enabled us to select the best deal for us. We bought our last vehicle with the same team in 2016.Recent shopping and buying experience with Lithia Ford of Roseburg
by LobosMarinos on 03/27/2018I am very satisfied with my recent shopping and buying experience at Lithia Ford of Roseburg. The sales and finance staff provided a perfect mix of offering information and suggestions, along with supporting the decisions I made as a… customer. I would definitely consider purchasing from Lithia Ford again in the future.New Truck Purchase
by 2018F150 on 01/29/2018I was completely satisfied with my truck purchase from Lithia Ford. The salesman were very courteous and professional. I never felt they were trying to push me into a truck. They went out of their way to go over all of the available options… and made sure they found me a truck which fit my needs not only physically but also financially. I would not hesitate to recommend Lithia For to a friend.Satisfied Customer
by tobovero on 12/22/2017Happy with service received and evaluation of Subaru I am considering purchasing. Very friendly and courteous. Thank you.As advertised
by Rvngrammy on 11/08/2017Fast service and friendly peoplegreat vehicles, awesome service, Nick is a great guy
by Ricaott on 07/29/2017I love the service, everyone was helpful, bought the two vehicles in a few hours. Nick is a very special person, caring, friendly, and a great salesman. Thank you to all at Lithia :)Nice to see the change
by Tiggerwith3 on 05/23/2017I had a We Owe for a new key fob. From the service rider to the tech, it was a very good experience. I was shown an extra thing or two regarding my car and some do's and don't s with my key fob. Very helpful!! Good job!!My Smooth Ride
by MySmoothRide on 03/30/2017Kyle was especially nice. Took care of everything I needed and when I called him wanting a copy of the tire warranty he was very accommodating.The Ford Edge
by WebGuy357 on 03/17/2017updated 03/28/2017This car was not on our radar when looking for a new car, but after driving one my wife and I were impressed in the quality of the ride, quietness from road noise and the beautiful glove leather upholstery. We are looking forward to many… years of driving fun. We thank Mitch for pointing this vehicle out to us and his help in purchasing it.Oil Change
by jdruzik on 09/15/2016I had no appointment but was able to have my truck serviced without ant issues. I did not have to wait long. Very nice environment.Fiesta Maintenance
by beachmama on 06/18/2016updated 06/24/2016always a pleasure dealing with Lithia Ford Service personnel, they're always very friendly and helpful.Rod's the man!!!
by DTRINCHERO on 05/04/2016I just had another amazing experience with Lithia of Roseburg. Rod Jackson is hands down the best and most attentive salesman I have ever dealt with. He knew I was pressed for time picking up my new truck, so he had everything ready for… me to just sign, pay, and drive out. Smooth and easy, as always. I highly recommend buying vehicles from Rod.A Great Experience!
by DeepPurple2015 on 12/05/2015updated 12/15/2015Over the years I have owned several automobiles and pickup trucks. My experience with Lithia Ford of Roseburg was the most professional, and least pressure vehicle transaction I recall, accompanied by what I believe to be a genuine desire… to meet my requirements in a new vehicle at this time.whatever
by Bettyjune on 07/07/2015the service was done in a timely matter, employees were all kind and helpful, and all were smiling. That's big in my bookCheryl's Review
by cherylkluegl on 05/07/2015updated 05/20/2015I am completely happy with my purchase. My salesman was Rod Jackson and he has sold us our last 3 cars. I would recommend this dealership to all.Great place
by Kristil on 03/29/2015I hadn't intended to buy a car that day, only test drive an escape. They gave an offer I couldn't refuse. I bought a great car at a great price.services
by tgilste on 01/18/2015updated 02/06/2015Car five years old and part on heater went out. Not happy about that. But I've had only ford products from years. I understand things happen. My expectations are high this is the first time I can recall that other than tires and battery… I've had to fix anything. Alway very polite servicehappy mustang owner
by kimber7796 on 01/16/2015updated 01/23/2015I was completely happy with my service. The only thing that could have made it better is a carwash.Who is in charge???
by StayAware on 12/16/2014If this review were based on repairs it would be a five star rating! Wow! I have never heard such UN-professionalism in a professional atmosphere. The female service adviser (I think her name is Trish) was less than knowledgeable about… what I thought was a simple service question, misinformed me about the work needed and extremely catty about her co-workers. I do not wish to reveal my name or vehicles as I don't trust her to remain professional when I return. I respect your service crew and their work but I truly feel for them having to work with a woman like that. She belongs in high school. Not working where communication is so important. I am a small business owner and would NEVER tolerate an employee who caused as much chaos as I'm sure she does, because as we all know - rudeness is worse behind closed doors, luckily for me, I was able to watch her in action. I am a long time customer and have seen her in action a few times. I return despite her and your reputation as I know how it is to have a bad experience turn into extreme exaggeration, but I assure you, there is no exaggeration needed when describing her. As someone who works with the public, I advise you to send her somewhere to get some customer care training and hopefully that will carry over to her treatment of her co-workers. Maybe she's the reason for your bad rep??
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