Honda of Salem
Customer Reviews of Honda of Salem
Review type:
Five stars not enough!
Five stars not enough!
by Mark on 12/27/2023John Steward with Honda of Salem is one of a kind! His knowledge and expertise about the product he sells is only surpassed by his honest, sincere approach to the transaction. It is clear from the beginning that he values his customer more… than the deal. Thank you John.John Steward, Sales Associate at Honda of Salem, gets my 5 Stars!!!!!
by Mary Ann Dearborn on 12/19/2023One year ago this December, it’s been a year since I went to Honda of Salem for checkup for my 2011 2-door Honda Civiv and got the depressing news that it was DOA, value equivalent to what’s in it’s gas tank, which didn’t surprise me, but… it did mean I needed a healthier Honda to get me home. I met John Steward over a cup of coffee in the services waiting area and struck up a conversation about life experiences that have been not pleasant but helped me become the person I was that day. No less loveful for the heart-stomping past experiences. Which is always a ‘win’ no matter how much else may have had to be left behind as the future pulls the person forward, in my opinion. If you still have a lot of love in you, you are going to be OK. Anyway, interestingly, John Steward and I had been having that conversation when I got the bad news there in the Honda of Salem Services Department’s waiting area about my terminally ill 2011 2-door Honda Civic. I needed to make a decision about what I could do to get a vehicle and John announced he was a sales associate for Honda of Salem and could show me some used cars that I might be able to afford. He did and I went home in a paid-in-full, and savings account scraping bottom, used 2016 4-door Honda that has for the past year greatly improved the quality of my life. And, I know that that very brief interaction with John Steward, Sales Associate for Honda of Salem, was pivotal in getting me headed toward a better quality of life that I’ve enjoyed over the past 12 months. Brief person-to-person interactions, even if both are strangers to one another, in the course of any given day can be viewed as fleeting, but if kindness is exchanged during one of those interactions, the quality of that interaction can be life lasting… both end up more loveful, and that lasts over time, in my opinion. Thanks John Steward! Thanks Honda of Salem! And, Happy New Year 2024! Mary Ann DearbornOil change
by Jessica on 04/01/2021updated 04/05/2024It was easy to schedule and when I got there check in was easy, not a lot of paperwork and the service was very quick !Customer
by Thomas on 03/22/2023Simple, efficiency and friendlyperformed service
by Merrell on 02/25/2023The promt and courtous service i recive when i get my car serviced.Merrell, thank you for sharing this great feedback with us. I feel our service department is what makes Honda of Salem special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Wright, Service Manager
Phillip is the reason I’m leanin’
by Eric on 02/19/2023I basically bought the car because of how I was treated by Phil. He was straight with me and understood that I was there to look at the Honda Civic manual and didn’t try to talk me into getting an automatic. I test drove about 10 cars… during my search and spoke with around 20 salesman during this process. Phil was legitimately the best person that I worked with. The days of salespeople beliving they just need to get someone to the car lot and they can sell them anything are numbered. We have the internet now and can search inventory without leaving our home. We can watch YouTube videos in order to learn and anticipate how dealerships will try and take advantage of us by driving up the cost of a vehicle with unnecessary add-ons and fees. Phil represents the future of car salesman and should be training new hires on how to effectively assist customers in making a decision on the purchase of a new vehicle. Moving forward, I will be referring my friends and family directly to Phil when they are interested in purchasing a new car. The car is pretty cool, too.Your kind words and fantastic review are greatly appreciated! I am elated to hear that Phil was able to provide you with the pressure-free and knowledgeable customer service I strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; I look forward to working with you, your family, and your friends in the future. Sincerely, Matthew Perry, General Manager
My Honda Service
by David on 02/16/2023It’s easier to schedule an appointment with Jordan. She checks to make sure the parts are in before schedule an appointment. The estimates are always as quoted.David, we appreciate your kind words about our service team. Thank you for choosing Lithia Honda of Salem for your vehicle needs. Sincerely, Chris Wright, Service Manager
I actually left happy.
by Justin on 01/29/2023Ruben immediately understood what I wanted and needed and he made it happen hassle free. This was by far one of the easiest car buying experiences and the difference was Ruben. Mitch in finance was amazing as well his customer service is… top notch! Mitch really knows his work and makes sure that you understand all your options and is willing to talk through them all with you. This was by far the best finance experience I have had at a dealership as well. I felt very confident in both of these guys and that they were helping me and my husband actually enjoy the car buying process and experience.Justin, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lithia Honda of Salem! Sincerely, Matthew Perry, General Manager
First visit and not the last visit!
by Shana on 01/27/2023Our salesperson Justin Jahn was very helpful. He kept his word about getting us out the door in 2 hours. He answered all of our questions thoroughly. Signing the paperwork was a breeze with the finance department. Would definitely… recommend!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Wright, Service Manager
Stress free purchase
by Kenzie on 01/25/2023Jeff made the process stress free. He is very knowledgeable and patient. He made the whole process enjoyable and easy.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Jeff does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Matthew Perry, General Manager
Salem Honda
by Gary on 01/20/2023Service writer was very professional and explained every service on my SUV and the service I might need at my next service.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chris Wright, Service Manager
Excellent service
by Mandy on 01/20/2023The kindness and service were great!Thank you for this perfect-star rating and amazing review Mandy! We really appreciate your business. Sincerely, Matthew Perry, General Manager
Edmunds.com
by David on 01/20/2023Salesman Perseverance, professionalism and not getting overwhelmed with any questions I had. I would recommend this dealership toThank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Matthew Perry, General Manager
A good experience.
by Shirley on 01/17/2023I found the car I wanted. RJ was very helpful.Shirley, Thank you for sharing your feedback about your experience. We're glad to hear that you found the car you wanted. We really appreciate your business. If there is anything else that our team can assist you with, please let us know! Sincerely, Matthew Perry, General Manager
Rock - n Roll Service !
by Steven on 01/07/2023Nice people! Quick service!Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Wright, Service Manager
Jeff Jaynes GREAT!
by Pattie on 01/07/2023Jeff Jaynes was so helpful, as usual. He has sold us a couple of vehicles over the years. I even called him the next day to see if he could check to make sure I didn't leave my jumper cables in the car, he ran out and checked for me. I had… a couple other questions I texted about, and he was able to answer them quickly. Thanks Jeff!Thanks for your outstanding review, Pattie! I'm very happy to hear that Jeff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chris Wright, Service Manager
Excellent Service
by Jose on 01/02/2023Friendly customer service.We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Lithia Honda of Salem, we value our customers and we look forward to seeing you on your next visit. Sincerely, Chris Wright, Service Manager
Service Work
by Elmer on 12/31/2022I called and was able to schedule a oil, filter service for the same day, Steve was very helpful, I was having issues with my new iPhone working with Honda Link and Steve was able to resolve the problem very quickly, Thank You, SteveThanks for your outstanding review, Elmer! I'm very happy to hear that Steve was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chris Wright, Service Manager
Oil Change
by Martha on 12/29/2022updated 01/03/2023Efficiency and friendlinessHello Martha! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Chris Wright, Service Manager
Above and Beyond
by Caryl on 12/28/2022I missed my AM appointment and Asylum texted to follow up. She offered me an afternoon appointment and I accepted. The greeting in the garage was friendly and sincere, Asylum was ready and waiting for me when I arrived and I waited… comfortably in the client area. The work was complete, the wrench light id off and some little elf vacuumed the inside front area of my car. Was I happy? OH YEAH!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Wright, Service Manager
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by Julie on 12/28/2022Quick serviceThank you for this review! I really appreciate your business. Sincerely, Chris Wright, Service Manager
Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient, simple, and friendly experience. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chris Wright, Service Manager
by Lithia Honda of Salem on 03/24/2023