Customer Reviews of Parker Johnstone's Wilsonville Honda
Review type:
New car purchase
by Northwest_grl6 on 04/07/2018It is a dealership I am familiar and comfortable with. Our salesperson, Taylor, was wonderful to work with. Will definitely be a repeat customer.AMAZING TAYLOR
by mamathomas on 03/18/2018updated 04/03/2018Taylor Reeves was AMAZING!!! Completely surpassed my expectations in everyday... SUPER knowledgable, helpful, kind, patient. I was in and out of the dealership in NO time!!! Which is really the wave of the future. Busy moms with… kids have very little time on their hands, and when we are purchasing a vehicle, we don't want to feel like we are being taken advantage of. And I wasn't. The car was reading to go when I got there. I was happy with the price and happy with my trade in value, and the paperwork was quick and painless!!! I will send everyone I know to Parker Wilsonville honda....Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844
Great experience!
by Jessicahale on 03/14/2018updated 03/28/2018Taylor was a great salesperson to work with! She was very knowledgeable about the cars and also easy to talk to with no pressure. Also I LOVE the service department team! Overall I had the most pleasurable car buying experience ever.… Thank you!Jessicahale, Taylor is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844
Sales person was very patient will all our Questions!
by Harry_Keith on 03/20/2018I like our sales person, Alan. Casual yet had all the facts! We asked lots of questions and he was on top of it with answers. We looked at several cars and found the perfect one. The finance check-out guy was great also. No hard sell.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844
Really Happy
by Steven_Y on 03/12/2018A very pleasant experience with a very pleasant staff, from the first welcome as we entered to the final bell ringing before we drove away.Amazing customer Service!
by Jordynjones on 03/09/2018Everyone st the Honda team was so nice and professional. They helped me with all my questions and were able to find me my perfect car. I feel that they had my best interest at heart! Thank you Bob, Jacob and Wendy!Enjoying my CR-V
by cheryll53 on 03/01/2018updated 03/08/2018I did not feel rushed, enjoyed working with Gaylen and Geri. There was plenty of inventory from which to choose. All the staff members were friendly and helpful.customer review
by Ashlyne on 02/26/2018updated 03/06/2018It was so easy and everyone was extremely helpful! They were extremely patient with my indecisiveness which I'm extremely thankful for.GREAT EXPERIENCE!
by DustinK5507 on 02/27/2018updated 03/06/2018Wilsonville Honda has a very knowledgeable and friendly sales staff, and provides a hassle-free purchase experience! I would recommend this dealership to anyone purchasing a new vehicle.Exceptional Experience at Wilsonville Honda
by Kevin_Julie on 02/24/2018All of the dealership staff were very patient, helpful, and kind, and they went out of their way to answer all of our questions. We never felt pressured or rushed in any way. We were able to negotiate our price over the phone before even… seeing the vehicle, which was very helpful and efficient.2017 Type R NIGHTMARE!
by kenansha on 07/08/2017Where do I start... Back in October 2016, I called Wilsonville Honda and spoke with Gaylen Cashman about putting a deposit for a 2017 Civic Type R. It was agreed in writing that I would receive the car at MSRP and be placed FIRST on the… list. I paid a $500 deposit to hold my spot. Gaylen updated me on the status of the car every month until April 2017. As the car neared arrival, I was told that the owner would be purchasing the FIRST car that arrived. The manager of the store, Larry, called to tell me that I can purchase their second unknown allocation for a mark-up of $10,000 over sticker price. I was infuriated with this unprofessional and greedy business practice. I waited months and missed on other opportunities to purchase this car because I took this dealership at it's word. I have all emails to prove my position. I would NEVER ever do business with this dealership again. Find another dealership that will treat you better. I WILL BE FILING A COMPLAINT TO AMERICAN HONDA AND THE BBB FOR WILSONVILLE'S CORRUPT AND SHODDY BUSINESS PRACTICE.Given the overwhelming response to the introduction of the Civic Type R, we have found ourselves in a difficult position. We dont believe that it is right or fair to the customers in our community to charge beyond what the manufacturer suggests. In the market we currently find ourselves, if we do the right thing and sell a Type R at MSRP, we know that unless its an enthusiast that plans on enjoying the car over the long term, someone will then flip the car for a substantial profit to take advantage of another consumer. We dont think this is appropriate and have decided to wait until the market calms down or additional Type Rs are made available. We have refunded your deposit and deeply apologize for this inconvenience. As the owner, it should be understood that I have the first right of refusal to acquire any car in our inventory. I have chosen to do so with the Type R and instead, this very weekend I will be giving rides for charity at the Portland International Raceway. The car will appear at a number of Cars & Coffee events and will be displayed often throughout our greater community. I cant think of a better use of our first Honda Civic Type R. If and when we acquire additional Type Rs, we will hold them until the time the market calms down and the cars can be retailed at a fair and equitable price. On behalf of my staff, I apologize for any mixed messages that have been communicated. Sincerely, Parker Johnstone | Owner
Thank you Wilsonville Honda!
by HRVHondaBuyer on 12/10/2015updated 12/15/2015Buying a car through Wilsonville Honda was an awesome experience! I really liked how up front the service was. I felt like they went above and beyond to make me feel secure in such a large first-time purchase. I am a very cautious buyer and… had been to several dealerships before I came to Wilsonville Honda and hadn't had the greatest experiences at them. That feeling was completely different when I walked in the door and I went from 'just looking' to buying a new car in a matter of minutes. I LOVE my new HR-V and can't thank you guys enough for getting me the perfect car for my lifestyle!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provided you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following our page. Regards, Bob Moore | General Sales Manager
The Best Customer Service Ever
by Tina48095 on 11/20/2015updated 12/04/2015Mike gave me excellent customer service, even coming in on his day off! Very friendly and easy to talk to. I have already recommended him to someone. I will definetley be coming back!Thanks so much for the excellent review! Mike is definitely a key component of our team, and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Regards, Bob Moore | General Sales Manager
Great Experience Buying 2016 Accord at Wilsonville Honda
by PST_503 on 11/26/2015I had a very nice experience buying from Wilsonville Honda. I will recommend them to anyone in the market for a new car. No pressure, straightforward, and friendly staff and process. I'm very happy.We love hearing about customers that have a terrific experience at Wilsonville Honda. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Regards, Bob Moore | General Sales Manager
I Love Wilsonville Honda
by Elaine21189 on 11/12/2015updated 11/23/2015Everyone I had contact with, was friendly, interested in me, polite, and knowledgeable. I felt at ease and comfortable with the process it took to acquire the car I wanted. The showroom was clean, bright and comfortable. I am a visual… person and the showroom made me feel at ease to be thereThank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our sales department was able to gain your trust in our business. We look forward to your future next visit! Regards, Bob Moore | General Sales Manager
Awesome experience
by Bryan_M24 on 11/05/2015updated 11/18/2015Overall awesome customer experience with Gaylen and Brandie. Everything went smooth and quick. Thanks to a great team and a great knowledgeable staff!!!Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Bob Moore | General Sales Manager
Wilsonville Honda
by KatjaPDX on 10/24/2015updated 11/12/2015Simon and Aaron were very helpful, responsive and efficient. Car buying in the past for me had been a long, unpleasant process. This time we left with our new car feeling like we got the right car at the right price.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Simon and Aaron were so positive. We do our best to make sure all of our customers leave with the right car and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Bob Moore | General Sales Manager
Easy Car Purchase
by Susan__ on 10/22/2015updated 11/12/2015Michael Kinsman made the whole experience very pleasant. He was knowledgeable and very low-pressure. Made me want to buy from your particular dealership so once I decided on the Civic, I came right back to Wilsonville.Pleasant -- that's a word we love to hear! Thank you for this review and we're so happy that Michael was able to find you a vehicle to fit your needs. Please don't hesitate to contact us if we can help with anything in the future. Congrats on your Civic! Regards, Bob Moore | General Sales Manager
Great experience at Wilsonville Honda
by selmosleh on 10/14/2015updated 11/11/2015Everything was straightforward and the process was quick. They helped me find a car with what I wanted, in my price range.Thank you for your kind words and congratulations on your new purchase! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your car and make sure to like our page to get a hold of the latest deals. Regards, Bob Moore | General Sales Manager
Look no further
by Maczulu on 11/09/2015Jeff Gilmore and his team are knowledgeable, professional and polite. The refreshing approach of actively listening to my needs was much appreciated. The gold standard for car dealerships sales methodology should be based on Wilsonville… Honda.Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive, knowledgeable and professional customer service and I'm glad that our team made such a great impression on you. Regards, Bob Moore | General Sales Manager
Got my dream car
by penpen1 on 09/04/2015updated 10/30/2015They were very friendly and not in a hurry took there time with you and explain what in the car and even set up your Bluetooth for you.Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the sales experience. We look forward to working with you again. Bob Moore | General Sales Manager
"We are a family owned and operated business proudly serving the Portland Metro area since 2005. We are dedicated to providing the best possible experience to every person who comes through our doors, which is why we’ve won multiple Dealer of the Year awards in addition to being the most-recognized President’s Award Winner in the Portland Metro area for exceptional customer service in Sales, Service, and Parts. Our Service Department is a national leader in Service Retention, meaning more new car buyers return to us for service than to any other dealer in the US. We invite you to come experience the dedication to service that makes us stand out from all the rest, and look forward to seeing you soon!"
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Thank you for leaving us this review, Northwest_grl6. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see us anytime! Take care. Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844
by wvillehonda on 04/20/2018