Murphy Ford
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Customer Reviews of Murphy Ford
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72 reviews
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Lies and No Follow Through
by Dave on 02/12/2025I bought a new Ford F-150 Lightning and they promised I would be eligible for the EV credit, but they never submitted the paperwork and now they will not respond. STAY AWAY!!Placing a deposit means nothing!!
by WAP on 07/08/2022They posted a truck on Facebook and I saw it immediately. I contacted the salesman right away and said that I wanted to purchase it. We began doing the paperwork over the phone and I put down a deposit. He even discussed the sale with his… sales manager as I had some questions. I was even sent a pic of the truck with a sold sign in it to assure me that it was mine. The next morning I was sent a few texts about them preparing the truck in their shop. An hour later, the salesman contacted me to tel me that the truck was sold to someone else that was coming in the next few days. Apparently someone dropped the ball in letting everyone know there was a deposit on it, even the sales manager. So be very careful when trusting the vehicle is yours, especially if you put a deposit down.Amazing Experience
by Eric on 05/13/2022Amazing experience. My sales person, J'mar, was a true rockstar. He got my deal done and even picked me up from Baltimore as my wife didn't want to drive 90 minutes in the rain. His follow-up was perfect. Highly recommend!!Terrible customer service
by Danielle B on 04/29/2020I needed to turn in my lease by 4/30. I called the Ford Motor Company 4 weeks ago to confirm that I could return it to Murphy Ford (different location from where I leased). I said I was relocating half way across the country and this… location would make my life easier. I was told yes. I could return it to Murphy. I called Murphy today to confirm and was told it would be much easier for them if I took it back to the original dealership. I expressed how much easier it would be for me to drop it off there because I’m immediately getting on the highway (they are right off 95) driving my UHaul 1500 miles away immediately following. Jon Miller, who wouldn’t even speak to me on the phone, related to the sales person “no”. They had absolutely no interest in helping me, after leaving me on hold for 30 minutes. I was also told they couldn’t take lease returns because they were on lockdown. However, when I first started the conversation, it was completely fine to return it when they thought the original lease was through them. So that was a lie. I was told there’s paperwork involved in returning a lease to a different dealership. My main complaint is how Jon Miller wouldn’t even get on the phone to speak with me. So many want to do the bare minimum. Couldn’t do just a little paperwork to help. This horrendous customer service is a big reason for my relocating. Mainly because they knew I was not going to be picking up a new lease. They were very eager to help until then. I was to be leasing another Ford next week, this will not be happening now. It’s a shame an entire organization has to suffer and lose a very long time customer for one inept, lazy person.State inspection
by Alpop7591 on 06/26/2018Murphy Ford as usual has done an incredible job with my vehicle. The scheduled the service quickly, worked on the car in a timely fashion, and did only the work necessary. What more can you ask for?2010 f150 service
by JeanineM20 on 06/24/2018everything went according to planstate inspection
by JeanineM20 on 04/28/2018updated 05/21/2018Walked in without an appointment. They got me out in 3 hrs.Mr.Clarke
by wawamike on 02/19/2018updated 02/28/2018I enjoy doing business there the people there are very courteous and vey helpful this is my 4 th purchase there and I hope to continue doing business there thanks againMy first new car!
by ChrisCamp on 02/05/2018updated 02/16/2018I had an excellent experience, my sales person really gave great customer service and went above and beyond to help me. Thank you!Murphy ford
by DJDAve86 on 10/31/2017It was a great buying experience at Murphy Ford. I walked in never felt pressure to buy right away. Vince was more then willing to spend time with me showing me everything from the time I walked into the lot until I pulled out. I couldn't… of been more happySatisfied customer
by yvonne7643 on 09/11/2017Great service and I am forever satisfied! The service department is always on point with getting your vehicle in and out in a timely manner!Exceptional Customer Service
by cathomas2 on 08/29/2017Everyone at the dealership was so welcoming and helpful! Each person we interacted with made the purchasing process so easy. A true customer focused dealership. I would highly recommend!Great service
by Alpop1957 on 03/18/2017Everything was done correctly and on time. This is the kind of service that I have always received from MURPHY Ford.They don't care about the safely of their customers
by cutemama83 on 03/04/2017Poor services at this ford dealership. I had a tire issue with the same tire within 3 months of buying my new 2017 ford. The service office didn't document all 2 times when I came in, and they enter only the first time and claim all my… tires was good. Today, the 3rd time for the same tire issue, they told me a lie saying I ran over plastic but didn't show me the plastic. [non-permissible content removed] They don't honor the warrantees of their cars. Ford wont get my business again.Opportunities for improvement
by Pmcmich on 12/13/2016updated 12/29/2016Everything was great in the service dept. My only complaint is the wait area and the bathrooms need to be remodeled. Those areas are not up to Ford standard.Review of Murphy Ford
by SharonWinter on 11/21/2016Don Dekay was an excellent sales person very attentive and made sure I was completely satisfied. Keith (sales manager) also played a part in making sure the transition of paperwork from one vehicle to the next went smoothly.Great Service
by JeanineM20 on 07/21/2016updated 08/08/2016Wonderful service, flexible hours and kind mechanics. I appreciate your speed and professionalism and thank you for noticing that my tire pressure was low and filling it up for me!Made car buying a breeze!
by bkwick1 on 07/28/2016Don was great to work with on our trip to the dealership. We had a previous car that was totaled by a falling tree. We were not in the market for a new car, but Don made the experience as painless as possible! Everyone at Murphy Ford was… great to work with and I will definitely be back!Used car purchase
by csimo11 on 07/14/2016I purchased a 2010 Ford Flex. Everything was fine except that I questioned that I only received 1 key to the car- after I had signed the papers of course, the salesman stated that it only had one. I asked for a second key and also what… the door code was to access the car via code and was told he would look into it and get back to me. That was one month ago and no follow up.The Bald Man
by Ryanh1481 on 06/29/2016I had a great experience at Murphy Ford and I love my new Ford Focus! My first stop was Team Toyota Glen Mills. I literally got treated like a second class citizen because my credit score wasn't perfect. They made me do all this running… around. I said to the sales manager, "I never had to work so hard on my own to try to get in a car". He shrugged me off and they ultimately didn't help me get in a car. Murphy Ford did. They treated me the same as someone coming in with cash to buy a car and I really appreciate it. Don "the bald guy", my salesman, and his 30 years experience, served me so well and I would recommend people go to him at Murphy Ford in a heartbeat, if they are searching for a new or used car. Don't even waste your time elsewhere. Thank You! Ford Focus owner Ryan Hughes.Have a warranty
by Nightangels on 06/26/2016They helped me when my car needed an update and they listen to my concerns.
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