Jeff D'Ambrosio Dodge Chrysler Jeep Ram
Customer Reviews of Jeff D'Ambrosio Dodge Chrysler Jeep Ram
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Actually baffled: dealership can’t find the car
by Noel on 04/19/2025This is the first time I have ever done something like this, but I am generally BAFFLED and the leadership, management , and customer service skills of this company. After informing Savhanna that I was 3 hours away, she confirmed that… they had the car I was looking for and to come by the next day for a 1 o clock appointment. Here is what happened: 1. They didn't know where the car was when I got there. I get there and they say "I can't find it" and leave me for an hour to scramble around the car " I guess my appointment time didn't mean anything to you all 2. They knew that I was going to drive over 3 hours to see this car and still decide to not confirm you know where the car is and waited until I had made the drive to inform me that a $12,000 dollar hunk of metal is somehow unaccounted for. 3. After leaving, George the manager then call me 2 hours later to inform me that another customer had it the entire time which means that you either A. Lent it out and forgot it existed or B. Knew that a customer had gotten there first and just lied to me about the whereabouts were while I waited my turn despite my appointment time being an hour past. 4. Despite all of this, I said I can come back and look at it provided they still had it and they would be willing to discuss the price. They then missed the 3 calls I left and didn't call me back. I'm actually baffled. Like no words. Do better. I'm not even mad. I'm just bewildered that this is behavior of the "number 1 used dealership in the tri county area"The WORST
by No More Chances on 10/07/2024There is not enough space or time to list and review all of the ways that this service department has failed. Between breaking parts of my vehicle while in their care and/or incorrectly fixing items that they have damaged or that needed to… be replaced...they...have...failed. On top of them doing a poor job fixing anything properly the first time, the sheer ineptitude and general laissez faire attitude by staff and management is abhorrent. I am not typically a writer of reviews but, my experience with this service department has been so painful that, had I known this prior to purchasing my truck, I never would have purchased it at Jeff D'Ambrosio.BUYER BEWARE..... Stay away.
by Chip D on 07/12/2023Buyer beware! Worst experience ever buying a Jeep from this dealership. From the first moment to the last moment, we were lied to, baited and switched, told to leave, etc. I am the first to admit I am aggressive and beleive like the rest of… us that car dealers try to screw you every step of the way, but you better really come armed with your facts because yhr GM Joe D'Ambrosio looked me square in the eye and said "in my ten years in the car business I have never heard of an employee or executive discount." It does not exist." Well Joe, here is the informatiom for you in case you are ever asked again. "Employee Advantage Program This Fiat Chrysler America program offers eligible employees, retirees and their immediate family members the opportunity to purchase or lease a new Chrysler, Dodge, Jeep, or and Ram vehicle below Invoice. How much under invoice? The discount is up to 5 percent off the factory invoice price, depending on the vehicle. Each employee or retiree can unlock the family discounts for as many as six vehicles each year. There are also Executive discounts that can be procured from FCA management for eligible customers or clients." Hmmmmm...... 10 years in the business Joe? Maybe one year over and over again. I guess your brother Jeff is the brains of the outfit and your the person who hides behind the sales desk.Perfect Experience Switching Brands to a New Jeep
by beach15 on 10/06/2018One of the best, every step handled, done, and incredible deals ever at D'Ambrosio's. We've purchased an endless number of new cars, and this was not only one of the easiest, but quickest and simplest transactions, moving from a Chevy lease… with payments left to the awesome new Jeep. Huge thanks to Joe, Anthony and the rest of the team, and could not have asked for a better experience. Love the new Jeep, and the exemplary customer service. Direct answers? Real pricing? Best scenario, without fluff, and the right vehicle from a huge inventory to match? Go here!Great deal, great dealership!
by StephanieJ on 09/03/2017Got yet another great deal from Bob Whelan and Dennis Campbell on the Volkswagen side, this time on a Passat. I won't go to any other dealership - these guys are the best and REALLY care about you.Buying A Jeep
by salvi416 on 09/01/2017I had an idea of the vehicle make, model and specific color that I wanted to buy. The salesman was not at all aggressive and worked hard to accommodate what I wanted to buy. He seemed to have my interest in mind when working with me. A… credit to D'Ambrosio Dealership. If I was to buy another car I would definitely try to work with Ismael Ramos.It was actually enjoyable working with Stefan!
by Mark_K_ on 06/14/2017My wife and I had a very pleasant experience working with Stefan to make a selection on our new VW Jetta car. I recommend Stefan to anyone because of his honesty and willingness to do all he can to earn your business.Mini Van Converstion
by Matt_Dtown on 06/11/2017When we made the decision to have our 4th child, we knew that we would need to purchase a mini-van. LIke any major purchase, we did a lot of research to find the best option for us. There were several dealership that had the Chrysler… Pacifica we were seeking, however, Dan Kirby and the staff were the reason we decided to make the purchase at Jeff D's. Dan understood the needs of our family and helped guide us to a perfect fit. We couldn't be more thrilled with our purchase and we have Dan to thank for it.Mark D'Ambrosio and Tiffany are the BEST!
by Dre1987 on 05/26/2017I originally reached out to Joe at Jeff D'Ambrosio Auto Group under Jeep/Fiat Sales. He was able to build my factory order 2017 Jeep Wrangler Unlimited Rubicon Recon to my specifications. Joe also passed me along to his sales manager… Tiffany, who was very knowledgeable and she was able to accurately, timely, and friendly respond to questions I would have before going to the dealer in person. Once I arrived at Jeff D'Ambrosio Auto Group in Downingtown, PA, I was introduced by Tiffany to the best salesman I have dealt with thus far in the car buying experience, Mark D'Ambrosio. Mark was very friendly, knowledgeable, and respectful of everything, especially my time. I had a car evaluated for trade in and Mark built/specialized a new car for me and we reached an agreement on price within 60-90 minutes of arriving and I was out the door. We didn't play games in negotiations and I will be a lifetime customer of Mark's going forward with all future car purchases of mine. I would highly recommend Mark D'Ambrosio and the Jeff D'Ambrosio Auto Group when buying cars. I was extremely pleased with my purchase for both the trade in value I received and the purchase price of the new car I bought. I am looking forward to picking up my new Jeep Wrangler when it is ready and I will be sure to tell everyone, who I bought it from, the best Jeep dealer...Jeff D'Ambrosio Auto Group!We couldn't be happier!
by JaimeMarie on 03/22/2017I don't know how Eric does it, but we come in with complicated requirements, and he makes things turn out better than expected, and a price that works! He's gotten us out from under bad deals from other dealers, and he over-delivered for us… again this weekend! Even my husband was happy with our deal! We'll see you in 2 years when our son starts driving! Thanks again, Eric!Eric Huggins is a Rock Star!
by TeresaB on 03/22/2017My family has purchased several cars from Jeff D'Ambrosio Dodge and Eric Huggins has been instrumental in making each deal affordable. He has overcome some unfortunate credit problems, dealt with a trade-in that was 'under water' and… gotten us the right car every time. My brother commented, "I guess you really like Dodge cars." I replied, "No, I really like dealing with Jeff D'Ambrosio and Eric Huggins!" We'll be back! Maybe one day I can drive away with the Hellcat! Teresa BerryI met Anthony Vega when I first arrived!
by Beeper6bbl on 03/01/2017I explained my situation to Anthony and discussed how much money I had and what I wanted. A 2012 Dodge Challenger SRT8/392. He brought the car around, let it warm up and put a set of dealer tags on it. He copied my license and told my wife… and I to be careful. I asked him if he was going with us and he said NO! We came back and sat down with Anthony and Jack ! We wrote up the deal and I gave a $1000.00 deposit with the understanding that an inheritance check had to clear. I made several calls to Anthony and they were answered promptly and professionally. When my wife and I came to pick up the car; it was washed, full of gas and all paperwork for the sale was ready. I have found a new salesman that I trust and can talk to! What a wonderful young man! Your dealership should be proud to have Anthony as an employee!Warranty service couldn't have been any better.
by HanSolo on 02/09/2017It's been a bit more than a year since the purchase of my Jeep. always get courtesy emails and follow ups. when the vehicle had a sensor problem, they fixed with warranty without question in very professional manner. had to leave the car in… the lot for a week which they made an arrangement for us so conveniently. everything was perfectly documented so even I could do it myself if the problem occurs again in the future. Price of the vehicle was more reasonable than many other places. They are fast and next vehicle purchase will be again definitely from here.Best car buying experience ever!
by Happyjeepgirl on 02/07/2017My previous car buying experiences elsewhere had been a nightmare. I came to Jeff D'Ambrosiso expecting more of the same. Instead, I left with the car I wanted at the price I wanted, and the desire to come back soon to work with Greg… again, and get my kids into a safe, reliable car that I can afford. Thank you Greg, you are two for two and it was such a pleasure working with you both times! I will send all of my friends and family to you to get their next cars!Great Experience...I'll be baack
by kdub1323 on 01/30/2017My wife and I bought our first Jeep Wrangler from Dan on Jan. 26, 2017. What a great experience. Dan went out of his way to make sure we were well taken care of during the entire process. Dan even made sure to apply the discount I was… entitled to, through my employer, that I wasn't even aware I was eligible for. We had such a great experience with Dan (and Tiffany) that we will work with Dan/Tiffany/this dealership again when it's time to replace our second vehicle....We were even impressed to see Jeff D'Ambrosio himself in the showroom checking in on us and other customers throughout the process.Awesome expierence again
by Lavinia on 01/20/2017About two weeks ago I was in an accident and they totaled my car out that I purchased less than 2 years ago. I was in a panic because I thought I was going to be upside down. When I called to see what can be done (my mind was still in that… what an I going to do mode) Rich Fagley from Finance knew exactly who I was and said "you know I made sure you had Gap coverage". You have no idea how relieved it was to hear those words. I spoke with him for a few min hung up the phone and within 5 min Richy from sales called and asked how I was doing and again knew who I was and that Rich from accounting said he had to give me a call. Needless to say within 2 days I am in a new vehicle. I have had nothing but great service and satisfaction with them. Richy went out of his way to make sure I was completely satisfied his personality makes you feel like you are a person. This is my second time dealing with them and I will continue to go back. Thank you Rich and Richy for going the extra mile to make sure everything went smoothly.Unethical Customer Treatment
by BillA123 on 11/22/2016We recently returned a lease vehicle. After having it inspected and getting a sign off that everything was all set, we received a bill in the mail for apparent damage!! What a crock!! These people are the biggest [non-permissible content… removed] I've ever come across in thee car business. Just walk into the dealership and enjoy entering the shark tank!! We bought the vehicle there as well and that was a miserable experience as well. Buyer beware, they will beat you!!Excellent car buying experience
by Outlander2016 on 09/27/2016Doug Ditmer and Lenny Condi were very helpful. They are knowledgeable and great at what they do. They know how to take care of their customers. Doug went out of his way to follow up before and after the sale to make sure everything was… right. The dealership is big and busy. You can tell that it's popular and people are coming back to it. I was thinking of buying one car but ended up buying and trading in two cars. Overall the experience was excellent.2 Leases at Jeffs
by Davehed on 07/27/2016updated 08/02/2016The product knowledge and professionalism displayed by Bob and company at Jeff D'Ambrosio made for a fantastic trip. With an extensive lineup of new vehicles and the courtesy displayed by every passing employee, shopping at Jeffs was… comparable to a relaxing weekend trip to the local grocery store. We love our brand new cars and we love Jeff D'Ambrosio Auto Group!Jake made our car buying experience great!
by TINA1978 on 07/30/2016I came to Jeff D'Ambrosio in Downingtown to get a car for my daughter who is starting college soon. We wanted a reliable car at a resonable price. Jake Jewell helped us, he was very accommodating, professional and got us a great deal.… Everything went very smoothly and it was one of the most pleasant and easy car buying experiences I have ever had. I recommend going there and asking for Jake Jewell. We got a new Jetta, the vehicle make drop down below does not have VW as an option.Outstanding dealership!
by MaryF67 on 05/15/2016We visited 3 dealerships before being recommended to Jeff D'Ambrosio Chrysler Jeep. I've bought A LOT of vehicles in my life. Every staff member was genuine, friendly, welcoming & knowledgable. Each of them bent over backwards for us, this… even includes the finance guy! We got the best price, best interest rate and we didn't have to negotiate anything! I've bought Cadillac & BMW's and I honestly never experienced buying a vehicle like this! Makes me want to buy another one tomorrow from them!! The whole group are just the nicest people. You leave there so happy, not second guessing anything! I've never had that happen before!! Best price, best service, best people!! Worth the drive!! I won't buy another vehicle anywhere else ever again!
About our dealership
Jeff D'Ambrosio Dodge, Chrysler, Jeep, Ram is a full service new and used auto dealership. We sit on a 38 acre lot in Downingtown, PA. You can choose from over 1,000 new vehicles and over 300 quality pre-owned cars, trucks, SUVs, crossovers, motorcycles and minivans. We were voted "Best of Chester County" again this last voting period. Read what others are saying about us or stop by our dealership today at 1221 E Lancaster Ave to see for yourself!
Amenities
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish