Champion Ford
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Customer Reviews of Champion Ford
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Service Department not reliable
by Sherry M on 08/05/2024Purchased Ford Edge at the end of February 2024. Warned by family & friends to not get the vehicle serviced there but did not think I would have an issue. Noticed issue with sunroof right away upon purchase of vehicle, I was assured it… would not be an issue to have it fixed & would take a day and 1/2, Service Department took 7 1/2 weeks to fix. Was told so many reasons why it was not fixed during those 7 ½ weeks. Auto glass company & a Collision Company got involved 2 weeks in. The Service Department tried to blame them, but I had regular contact with them as well to know this was not on them, this fell upon Champion Ford’s Service Department due to trying to repair something that was beyond their capability. After 7 ½ weeks, had the car back 1 week when the sunroof would not close. Took the vehicle to the Service Department immediately & I had decided right then I could not trust the sunroof after they had worked on it & did not want the vehicle. Sales/Ownership was informed, Was told they would do a vehicle swap, either by title transfer or by refinancing & would keep the payment the same. Told them to make it happen. Took 2 weeks to be told the title transfer could not be done due to not doing this within 60 days of the date of purchase (Which I found out this would have been known about right from the beginning & I should have been told that immediately) Nothing was done in that 2 week time frame to refinance the other vehicle that I had made a decision on. After reaching out to them more than once, I was finally told the payment may increase. A total of 9 1/2 weeks of not having my vehicle, having text messages & voicemails that show the service department had not been honest with me, had dropped the ball more than once & I have learned I could not trust them. Very frustrating & disappointing that they made no effort to make this right or offer any compensation for having the vehicle for 9 ½ weeks total when it was only supposed to take 1 ½ days to repair.Don't go here.
by Nancy on 12/14/2022I took my Volvo in for a computer upgrade. They charged me $440.51 for labor. When I questioned it they reduced it to $389.32. I checked with the dealership in Buffalo where I bought the car. They would have charged me $179.00. Plus,… someone drove my car 11.7 miles while it was there. I have a diary app on my phone. When I called them the next day for an expanation of the costs the manager became belligerent and simply said service departments are all different.Absolute best customer service!!!
by Caitlin R on 12/08/2021Brian Roesch is the absolute best salesman...completely takes care of everything....very personable and helpful...I couldn't be happier with him or Champion Ford. Go there for the best deal coupled with the best service..They're the best!
by Heather Giusti on 11/21/2021Recently got my second vehicle from Champion. I was also fortunate to have gotten the same guys to work with, Cliff Smithey and Caleb Burlingame. They were able to help me both times with my less than perfect credit. When I needed… another vehicle after a deer totaled my car, I didn't hesitate to come here. I just knew they'd be able to help me out and the whole process was pretty quick and painless. Thank you again. I love my car!Gratifying experience
by Phil on 12/04/2020Phil did an exceptional job in fulfilling my wishes in our new F-159. Easy to converse with and went above and beyond, i thank him for that .Great purchase experience
by Actually a fun experience on 03/10/2020Rob Murzynski has been the hardest working salesman I have ever had the opportunity to work with. There was a choice if three dealerships for my Volvo purchase and I am confident that this was by far the best choice. Robs professionalism… and commitment to me his customer shined through. He answered all of my toughest Volvo questions and he is extremely responsive. Feeling good about my purchase and I am looking forward to rolling along.Great pairing with a vehicle I love!
by DebbieK29 on 07/21/2016Recently bought a used vehicle at Champion Ford. I was not sure what I wanted but I knew some features that I did NOT want. Brett listened to me and then showed me the one I ended up buying. No pain at all! Very personable, very… professional and very helpful. Thanks, Brett!Good buying experience
by khollister1 on 04/06/2016I bought an Escape 3 years ago from Scott Arrowsmith at Champion Ford. He had the answers to all my questions. The car was ready when he said it would be. It was an overall good buying experience. Have had no problems with the service… department. I also like the fact that they have my favorite drink. I am going to get a 2017 Escape and I will only deal with Scott Arrowsmith.Go to Champion Ford!
by NLB14119 on 09/18/2015My buying experience at Champion Ford Volvo was excellent, from the moment I walked in the door to the minute I got into my new Volvo and drove away. The customer service has been some of the best I have ever experienced...Brett Perry was… friendly, courteous, and professional at all times. He was very knowledgable and listened to what I wanted in a vehicle. He was great to work with and made a wonderful impression on me and my family. Along with Mark and Joe, the actual buying process went very smoothly, and it was very evident that all of them care about the customers and want them to drive away happy. Thank you very much!To repair or not..that is the question
by weewilly9712 on 06/01/2015the service personnel were very helpful; a decision had to made whether or not to go through the expense of major repairs..we believe that a decision was made with our best interests in mindwheel baring
by bwood6908 on 05/27/2015I came in for inspection and ended up needing work done. All the staff were so helpful and accommodating even when we had to try 4 different times to get my current insurance card from my insurer And needing shuttled somewhere.First class service
by Geoshab on 04/10/2015The service staff at Champion Ford provides first class service. they are very courteous, friendly and helpful.Excellent
by mrobarts on 04/09/2015I was very satisfied with my experience. The only issue I have is that when they cleaned the inside of my vehicle it now smells of mildew. I have contacted the sales man and I'm going to bring my vehicle to him to check it out.great service
by cathymrn176 on 04/09/2015For all the reason above and the friendliness of the staff make returning for scheduled service a pleasure.Champion Ford charges for unnecessary repairs! Don't waste your money!
by wiseconsumer on 07/08/2010I took my 2004 Ford F350 diesel truck to Champion Ford because of transmission problems. They charged me $104.09 to perform an ESTIMATE on the repairs. The estimate came to $6,700! I knew that many of the proposed repairs were not… necessary. I unhappily paid the $104.09 and walked out. I took my truck to [another repair shop] in Erie, PA and they did the necessary repairs for only $2,900. I SAVED $3,800 by giving my business to [other repair shop]. Do not take you auto to Champion Ford for repairs. You will be cheated out of your hard-earned money. I asked Champion to give me the $3,800 so they would know what it felt like to give away money and get nothing in return. They declined.One of the Best for Service!!!
by borntodrive on 01/10/2009I was surprised by Advocate's review of Champion Ford Volvo of Erie regarding service for his/her Volvo. Champion Ford Volvo of Erie service dept., due to Tim Peyton's advice, has kept our 1994 Volvo 850 Turbo running well into its 15th… year. I have nothing but positive things to say about their service department and his professional advice. The waiting area is extremely clean with multiple soft, black leather chairs, coffee tables filled with magazines & newspapers, three TVs, free soda, coffee, or tea, and desks on which to do paperwork. They even have a child's waiting area with toys, books, and a TV. In addition, they have two spacious, extremely clean bathrooms. I drive an hour and a half to get there, because we do not have a Volvo dealer/service dept. in our town. In fact I am so impressed with their service that I want to purchase another Volvo just so I can have them keep it running. They have ordered all necessary parts for the car and have even given me a top-of-the-line Volvo S80 loaner vehicle to get back home. I am mystified as to whether Advocate and I are referring to the same service garage?Horrible Customer Service! Dirty! Shop around!!!
by advocate on 09/27/2007The service department is filled with unprofessional, rude and uneducated staff. Shop around, find somebody else to do the work. I actually had to find my own parts...the parts department was clueless. I contacted Volvo directly, they found… the parts for them and Volvo provided me with an update, not the dealership! I am having the work done elsewhere!! The Volvo service consultant...I believe there is only one...is rude and not customer service oriented. He proudly ripped me off and then was a [violative content deleted] to the nice cashier while I was paying for everything. The guest waiting area is disgusting and dirty...I have never been to such a disgusting dealership.As Service Director of Volvo of Erie I am deeply dismayed and surprised by the level of dissatisfaction displayed in this review. If any part of a service visit is less than excellent, I am always available to resolve the concern. Our facility is top notch, with factory trained, professional, polite and sincere employees and our customer lounge is one of the cleanest and most comfortable available in any dealership. There simply is no better choice for Volvo owners. I invite all Volvo owners to come and see what we can offer. I am certain you will be pleased.
Just check!!
by brig8 on 04/06/2011updated 04/25/2025I told them I was having problems with a particular door closing, and that I though it might just be a 2-minute screwdriver adjustment. An hour later they charged me $79 to oil it.Avoid at all cost!!!!
by larry_brown on 01/01/2013updated 04/25/2025I took my F-150 there because I received a recall notice that the straps around the fuel tank needed to be replaced. They nicked my brake line and let me drive it away in that condition. My mechanic caught it and replaced it. They refused… to reimburse me for the cost of fixing their mistake.
About our dealership
8/12/2024 Champion Ford did reach out to me after this post on 8/05/2024 and they did offer a form of compensation for the "intricacies of my service issue" which was finalized today (08/12/2024) So I do greatly appreciate that they took the time to reach out and did make an effort to compensate for the frustration for the service issue I had experienced. This has been a learning experience for all involved. Thank you Champion Ford for stepping up and providing something for the inconvenience and frustration experienced and wanting to resolve this issue.
by Sherry M on 08/12/2024