Customer Reviews of Robin Ford
Review type:
Excellent salespeople, no high pressure
by windowman on 11/23/2023
I have purchased 15-20 vehicles in my lifetime. They were the most straightforward of any I can remember. Went to three dealers looking at essentially the same vehicle. Without a lot of song and dance, the bottom line was the best of the… three. Took some extra time for the paperwork as I had some special considerations. Very pleased, would go there again.
28 reviews
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Excellent salespeople, no high pressure
by windowman on 11/23/2023I have purchased 15-20 vehicles in my lifetime. They were the most straightforward of any I can remember. Went to three dealers looking at essentially the same vehicle. Without a lot of song and dance, the bottom line was the best of the… three. Took some extra time for the paperwork as I had some special considerations. Very pleased, would go there again.The only place I trust
by Rob M on 06/06/2022Mickey and Chris are the best! They are the only two guys I trust to get a great deal on a brand new vehicle ! absolutely no games or nonsense over at Robin Ford!Great down to earth service.
by Chip on 04/27/2022Great people. Honest dealings. They go out of their way to make sure you are satisfied. Chris McMullin was great to deal with as was the service manager, Sean.Mrs. Felicia Marklin
by F Marklin on 06/28/2021I wanted to trade my Ford Focus for an Escape. I knew I would go to Robin Ford where I bought the Focus since the service was excellent then. I had my car in for oil change and walked around the lot and spotted a few Escapes I really liked… as well as looking at them online. An appointment was made and after looking I bought an Escape. The entire experience of purchasing a new vehicle was all around comfortable and good. Robin Ford is close to my home and I have always been satisfied with the service and sales departments. I honestly have nothing negative to say.Great service leads to purchase
by Anthony C Elliott on 05/24/2021A 3year lease which of itself was a flawless experience, encompassed regular routine maintenance that was always a great, carefree nessecity, for my Ecosport. At the end of my lease I was so happy with Robin Ford’s attention to my car care… and service routine I decided to purchase the car. Who knows the car better than me and the TEAM at Robin Ford !The Great Escape
by Harry Modesti on 03/20/2021It’s 6 1/2 years since I (and my wife) purchased my previous car, also an Escape and also from Robin. I was looking for more backseat legroom without getting a vehicle that was too large. I was able to find that in a new Escape with sliding… rear seats. The vehicle I purchased also had some additional features that I appreciate such as heated seats and push button start as well as features that I enjoyed in the previous model. All in all, a great new car and a wonderful experience both with the salesman and the business manager. In addition I have been dealing with their service department for more than 6 years and found them to be fair and reliable. There have been some issues but they always resolved them in a timely and courteous manner.Best dealership experience in a long time!
by RS on 08/28/2019Bought a new F-150 for me and a new Explorer for my wife. The sales team was great and always had an answer to our questions. There was never any pressure and everyone was polite and courteous. I like the mom and pop feel of the place.… You just get the impression that everyone wants to help you and enjoys working there. Robin Ford is the best place to buy a Ford in the Philly are hands down!Great Service Department!
by Speedmaster on 07/24/2019I recently brought my wife's car in for service. They guys were so helpful and diligent in keeping me up to date about the status of my repair(s). Plus, they ever gave me a 10% veteran discount! I will never go anywhere else for service… from now on.Great staff, great experience!
by Speedmaster on 07/24/2019I bought a new Explorer from Rich Small and he was great! I recommend Robin Ford to anyone who wants a hassle free and enjoyable car buying experience!GREAT EXPERIENCE
by JOEG on 06/06/2019Just bought a pre-owned F-150 at Robin Ford. They were no pressure and easy to work with. I would reccomend them to everyone in the Philly areaGreat service, great prices, great people.
by JOEG on 06/06/2019I just bought and recently serviced a pre-owned F-150 at Robin Ford. They got me in and out in under 2 hours for a break job and tire rotation! Plus they gave me a 10% discount for being in the Navy. Great bunch of people and super… attentive. They now hav my business for life!Awesome Experience
by Q on 05/02/2019I was in the market for a new or used car and had traveled many miles searching for the right vehicle. Not only did I find the vehicle, but it was at Robin Ford and I was treated with absolute respect. I got a great deal and enjoyed buying… a car for the first time ever. Robin Ford has won my business!Great Sales and Service departments!
by MrsDunlop on 12/31/2018Just bought another new SUV from Robin Ford. This is my 6th from them. Every time we go in, we are greeted with a smile and offered a beverage. Our sales person Jules was very sweet and she was not pushy at all. We got the exact Edge we… wanted for the price we wanted to pay! I tell all my family and neighbors that Robin is the place to buy and service any vehicle in Delco.They fixed a problem no other dealer could!
by PRS on 12/31/2018I had taken my F-150 into 2 other dealers, Springfield Ford and Pacifico Ford for a noise in the engine. Both dealers had my truck for over a week and couldn't fix the problem. I was very annoyed. So, I went took it to Robin Ford (which… I should have done from the start, because everyone told me they have the best service department in the area- even for non-Fords), and they had my truck for less than 36 hours, diagnosed the issue and fixed it! Those guys are great. They gave me a lower vehicle and kept me up to date throughout the entire process on what they were doing and how much longer they thought it would take! I'll never go anywhere else again!Terrible service
by John on 11/29/2018They totally disregard what I said and wanted ... they replaced the motor in my explore for my sun roof and was told they unclogged all the drains.. a few days later my car flooded again!!. Then tried to throw a 65 dollar discount they… gave me for their service.. NEVER AGAINRobin Ford - Up the the Challenge
by Dan on 09/19/2018I recently purchased a used Challenger from Robin Ford. The staff at Robin Ford broke the stereotype for a typical car sales deal. They had the car I wanted at a price that was reasonable. From the start, Michelle worked with me and… respected my inconvenient "third shift" lifestyle hours. After a night of working, I drove an hour on i95 to test drive the vehicle, and Michelle was already prepared for my arrival . Eric, a product specialist took care of me during the process, allowed me to take my time with the vehicle, test it, and facilitated a fair appraisal on my trade in. I was sold. I purchased the vehicle that morning. Jim was instrumental in disclosing all other pertinent information to my purchase, such as recalls and warranty concerns. I am highly satisfied, and would brave i-95 again during rush hour to deal with this team.Car Buying as it Should Be
by Shellie on 08/23/2018Robin Ford made my car buying experience easy and enjoyable. At no point did I feel pressured to make a purchase and Chris McMullin, an extremely knowledgeable and friendly Product Specialist, worked with me to reach a price and financing… terms that I was comfortable with. He also took the time to demonstrate how to use the many features of the car I was interested in and invited me to come back to see him with any questions that might arise. I left the dealership happy with my new ride a late model Mustang convertible and a few more new friends.Extremely satisfied customer
by Shaunholden on 08/05/2018Anyone with a ford car,truck,suv please i cant stress this enough please goto robins ford for any concerns or tech problems or just have a question my name is shaun h i live in Delaware county an i bought my truck preowned in nov 2017 ruby… red 2014 f150 ecoboost screw 6.5 bed. Anyway im not in anyway sponsored or paid by ford for this review this was real life experience. So i got my truck loved it still do an i take very good care of it so me an my wife were on 95 south heading home from picking up a pressure washer an all of sudden my truck decides to go from 6th gear at 65mph down to 1st gear by itself back tires locked up an almost killed us twice it was reving up by itself to then wrench light came on after all of this i was in a construction zone no shoulder limped it to on ramp from edgemont ave onto 95 south to get to safty meanwhile my mind was blown cars 18 wheelers are flipping us off beeping noone helped two cops pasted no help either anyway we get a tow it was late sun night i get it home call murphys ford mon morning an it then starts. So they tell me oh sorry this happened but we cant get you in for two weeks huh? I was pissed so called warrenty company asked them what can i do they said call other ford places so i called robins ford an rob service tech great guy said we are so sorry about this issue we can get you in on weds i said great had it towed there they had it for three days then called me again rob said hey we definitely found out the trans self destructed itself an it needs to be rebuilt we will go that route first if we do not succeed we will push a new trans threw on your warrenty omg really i said i was almost in tears cause i 4got to mention murphys ford asked me what happen after i told them we got strainded in middle of 95 plsying dodge ball with live cars an trucks heading at us at 90mph i didnt even get a oh man we are sorry or thank god your ok anyway they did however say it sounds like a trans issue well we hope its inside trans cause if it was something outside trans or leading to trans an caused trans to overheat an lock up youll be buying a new one we wont cover it. So i was convined murphys ford didnt give a [non-permissible content removed] about us or thst big warrenty they sound me up on they were by all means gonna try to find a way to make me eat a trans an he even told me about how much installed 5-8 k now why would they say thst if they wernt planning on blameing it on me. Well i got truck to robins no questions asked truck trans was completely overhauled an it feels better then it ever did an i was so sketchy leaving there shaking afraid of that night repeating itself but robins ford rob an steve in services department where the best guys ive ever met awsome work guys thank you so much it means the world to me i love my truck.Excellent Experience!
by gdcimino2 on 06/05/2018After having a very bad first experience at a previous dealership, I went to Robin Ford with a cautious mind. I immediately felt at ease with Dave Adler helping me with all of my car buying needs. I went in with the idea of purchasing a… new 2017 leftover vehicle due to budgeting purposes, and I left the dealership with the purchase of a new 2018 vehicle with a better package and still in my budget/affordable price range. Himself, along with the finance department, helped to make my first large purchase as a recent college graduate as simple and enjoyable as possible. Thank you!Quick, good price and fixed it right!
by volkl1857 on 03/16/2018My wife had an Explorer that was out of warranty and we took it to a Ford Dealer closest to our home in Springfield. They had it for 10 days and couldn't fix the transmission correctly. So, I got it out of there and brought it to Robin… Ford and it took them 2 days to fix correctly, and they charged me 15% less than my normal dealer! From now on, I will only get my vehicles serviced at Robin Ford. They were courteous, kept me updated with the repair and didn't try to gouge me on the price the way the other Ford dealer did (Springfield). I highly recommend Robin Ford to everyone I know! Thanks Sean, Rob and Steve.Great people. Great dealership
by Volkl1857 on 03/15/2018Bought my first truck from Robin Ford last week. Was in and out fast with no hassle. Salesman, managers, and staff were all very easy and pleasant to deal with. Definitely go back again to purchase. Best dealer experience I ever had buying… a truck.
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About our dealership
We are family owned and operated since 1963. No matter what your automotive needs are, you can depend on getting the treatment and service that you deserve at Robin Ford. We're proud to hold the Ford President's Award for highest sales and customer satisfaction rankings in our area. To take the next step toward a vehicle you'll love, we invite you to call us directly anytime at 610-586-3600.
What sets us apart
We sponsor several youth sport teams as well as host various school charity programs such as Drive 4UR School and Toys for Tots.
Our top priority is to meet your needs and exceed your expectations. As a family owned and operated dealership since 1963, our dedication to customer satisfaction is the most important part of our business.
We sponsor several youth sport teams as well as host various school charity programs such as Drive 4UR School and Toys for Tots. Our top priority is to meet your needs and exceed your expectations. As a family owned and operated dealership since 1963
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (1)
- English