Customer Reviews of Smail Acura
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15 sales reviews
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Outstanding start to finish
by Ccindric on 01/12/2019Professional, courteous and pleasant. Why would you go anywhere else?Great Experience with Smail Acura
by Heidi M on 10/29/2018updated 11/05/2018We had a great experience in purchasing our 2019 RDX from Dan Medley. Dan was very upfront, low-pressure and very knowledgeable about the vehicle. He answered all questions in a timely fashion. The rest of the staff in financing and sales… were also very friendly and easy to work with. Very happy with our experience there.Heidi M, we are so pleased you enjoyed your visit to Smail Acura! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Smail Acura!
Used RDX
by GoodCar on 09/17/2018Pleasant, accommodating and respectful.Goodcar, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Acura! Feel free to reach out to us if you need anything. Have a wonderful day.
2018 Acura RDX purchase review
by dgreczek on 11/16/2017updated 11/27/2017Overall we had a very positive experience with the dealer. All our questions were answered and we feel we were treated fairly.Hi Dgreczek, thank you for taking the time to leave a review for us at Smail Acura. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Thanks again for the recommendation, and have an amazing day!
Great dealership,sales and service associates
by ZikaVirus on 07/09/2016This was my 4th car purchase from Smail Acura. I had great experience. Sales and Service associates are very helpful.Love my new to me used car!
by Kendrann on 07/17/2015We interacted with a lot of folks through our car buying purchase and I must say this crew went above and beyond at everything! They made sure we were taken care of every step of the way! Would highly recommend buying a car from Smail and a… huge thank you to CJ in the used car building! He is truly the one that was with us 110% of the way!Great experience!
by Rstepnick on 06/25/2015updated 07/06/2015I just purchased an Acrua RDX from Smail. I live north of the city, but they were the closest to me that had the color I was looking for. Everyone was so helpful and there was no pressure to buy. I've had a lot of bad experiences car… buying, and I was so glad that this wasn't one of them, and that I could enjoy the process.Pleasant experince.
by arr164 on 06/15/2015Dealt with John Howard on the phone before showing up to pick up my car. Very efficient and excellent price. Transparent pricing. He got me the exact car I wanted and spent time going over the car features. I filled up the online credit… application and faxed over my documents. So the paperwork at dealership took merely 5 min! Overall a very pleasant experience free of all the hassles of car dealerships. Strongly recommended.Great service in dealing with Smail.
by drs2rt on 05/27/2015Had terrific service from Nate when purchasing our TLX on Saturday. He was very attentive to our needs in test driving different vehicles. He helped in setting up the vehicle for 2 different drivers and explaining how all the features… work. This is the sixth vehicle we have bought from Smail since 1978.TLX Review
by luvskiing on 05/13/2015Just bought a TLX and we love the car. John Howard and everyone at Smail Acura are wonderful to work with!Manager said "I hope you don't come back"
by tlx on 04/28/2015I recently leased a 2015 tlx. On the dayI came to test drive the car the sales manager was nice and friendly. After I signed the paperwork a whole new person showed up. I had some questions about the length of the lease that wasn't… explained, they were supposed to make the final on my previous car during the original covers at ion which changed to Smail sending a check days after my pay was due, and the paperwork signed was not even for the car I leased. The sales manager did not like the questions I asked, and even told me (after the paperwork was signed) that he didn't care if I came back!! I made calls to the GM and none of my calls were returned. 3 days later I get a call from my sales person who came to my job to re sign the appropriate paperwork with the correct VIN number. Buyer Be Very Aware.Smail Acura sales
by New_RDX_owner on 04/24/2015Easiest and most relaxing car buying experience I have ever been through. My wife and I narrowed our choice down to the RDX. Our saleman was very knowledgable about every aspect of the vehicle and after the test Drive one evening, we had… a deal withing 24 hours and drove the vehicle home. Couldn't be happier with the vehicle, salesman, dealership and experience.Great dealership.
by williamhorne on 04/23/2015I originally went to this dealership to buy the 2015 Acura RDX. However decided to wait until the 2016 RDX was coming out. During the time I was waiting the salesman kept me appraised on any new updates that you received. Then i saw the… 2016 Acura MDX and it was love at first sight. The Salesman helped me close the deal and had the car ready for pickup in less than 24 hours. They addressed all my concerns and needs and I am complete satisfied with my transaction with Smail Acura. Great dealership and I will buy my wife's next car from them as well.Outstanding Service
by rkreview on 04/14/2015It was a pleasure working with Salesman Nathan Anderson and the rest of the Smail Acura Team. They were very down-to-earth, and insightful in helping me make decisions. I wouldn't hesitate to do business with them in the future.Wondeful experience at Smail Acura
by nvrice on 08/31/2012updated 04/26/2025We purchased a new Acura MDX this week from John Howard with Smail Acura and could not have had a better experience. From initial correspondence through final purchase and then follow-up, the responsiveness and customer service were of the… highest level. Never has acquiring a new vehicle been smoother and more pleasant.
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About our dealership
Smail Acura has been locally owned and operated since 1986 and offers a large selection of new Acura cars and SUVs right here in Western Pennsylvania. Smail Acura is the only Acura Dealer in Western Pennsylvania to win the Precision Team Award 13 Times!
What sets us apart
Smail Acura is the only Western PA Acura Dealer to with the Precision Team award 13 Times.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Ccindric, we are so pleased you enjoyed your visit to Smail Acura! If you're ever in need of more help, please let us know!
by autonation on 01/25/2019