Faulkner Honda
Customer Reviews of Faulkner Honda
Review type:
Beware
by DH on 01/18/2025Beware of this dealership. Purchased vehicle from Faulkner in Harrisburg in July, 2024. Found an issue afterwards they diagnosed as brakes and claimed to fix. Later we found it was actually a $2000 axle repair. Faulkner refused to cover the… repair. “To be sure" they may sell you a damaged vehicle and then it's your problem.Avoid at all costs!
by Nick L on 10/14/2022This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them… over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N LinnHi Nick, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 and we will do our best to make this better.
Excellent Service Everytime
by Cjtbrooks on 05/24/2017updated 06/06/2017I really appreciate the service. At this dealership. When I come in they dont just hear me say I need new this or that, they test and measure and tell me whether or not the fix is needed. They have saved me money and always been courteous.We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Awesome Cutomer Service
by Dsf7386 on 05/23/2017updated 06/06/2017Attentive. They make sure that all of your needs are met to the fullest with your price range in mind. Staff is friendly and work quickly.Thank you for taking the time to leave a review for us at Faulkner Honda Harrisburg. We're happy we could meet your expectations! Until the next time we meet, take care!
Thank you for taking the time to leave a review for us at Faulkner Honda Harrisburg. We're happy we could meet your expectations! Until the next time we meet, take care!
Exceeded My Expectations
by beezer78 on 05/17/2017updated 05/31/2017Staff was very friendly and courteous at Faulkner Honda. I didn't feel pressured at all to buy a vehicle. They worked with me on the payments that were comfortable to my financial situation. I had so much fun there I wanted to go back the… next day to relive the experience. I would definitely recommend anyone in the market for a car to consider stopping at Faulkner Honda. Brad Pittenger is the salesperson who sold the car to me. He is s top-knotch, friendly salesperson and definitely the one you want to do business with.We're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Good deal
by Shawnlimit on 12/29/2016updated 01/04/2017one phone call, a short period of checking availability then running the numbers, before leaving, agreement made and purchased a car. Probably almost the fastest car purchase I've made. Salesman on phone very courteous. Saleswoman that… made the deal was awesome and a pleasure to deal with, very friendly and nice!We are so pleased to hear about your recent experience here at Faulkner Honda Harrisburg. Our team is truly dedicated to making every guest feel like a part of our family, and we're thrilled to hear they succeeded in doing so with you. Thank you for your review, and we look forward to working with you again! Best regards.
Excellent customer service
by Hunteratheart on 08/12/2016updated 08/23/2016Friendly and to point. Worked with me and got numbers where I wanted them. Highly recommend and would not hesitate to go back for future purchasesThank you for your kind words. Our team takes pride in providing excellent sales experiences. We hope you'll consider us again in the future!
Happy Camper
by MonicaB1017 on 07/30/2016updated 08/11/2016I enjoyed my experience with Faulkner PreOwned. I felt that Faulkner was genuinely working for me as the consumer. They took their time working to find a vehicle that was within my budget. They were also efficient in trying to find a… vehicle for my everyday commute.car
by trishann on 07/11/2016updated 08/09/2016Very, courteous salesman Drew, explained the car buying process and explained all the electronics in the New car. I was very satisfied with my experience.Faulkner review
by Sara1107 on 07/26/2016updated 08/08/2016My sales guy is the best! I'll always come back to Drew! Also the experience was quick and easy- he took care of everything! What a great guy to have working for Faulkner Honda... Very happy about my experience with Drew Dunn!Roy Barrett was fantastic!
by EdwardAllgood on 07/10/2016updated 08/05/2016Roy Barrett were both fantastic! Very prompt, knowledgeable, and enthusiastic. Roy and the staff where all very helpful and friendly. I was asked several times if I needed anything as I awaited financing. Finally I gave in and had a cup of… coffee. The facilities where all clean and presentable. The overall experience made me feel confident that I had made a great choice pulling off the lot!Great experience!!
by RobM1955 on 07/15/2016updated 08/05/2016Everyone that was involved in the process of getting our vehicle was very friendly and attentive through the entire process. They really make you feel like you matter to them and will go above and beyond to help you. I will definitely… relay my happiness to my family and friends and will go to Faulkner Honda when I am ready for another vehicle.Very pleased with my service
by djbuff08 on 07/03/2016updated 08/04/2016You really worked with me to get me a vehicle and George my salesman was awesome. He really understood my situation and tried to help .Excellent service, as always!
by ciaraelyse01 on 07/01/2016updated 08/03/2016I have worked with Shana Gardner for the past few years & she has always gone above & beyond for me. The service I receive from Faulkner Honda is top notch..always. Thank you so much for everything that was done for me.. I am so very… pleased.Another new Accord from Faulkner
by aaquiler8 on 07/30/2016It was very personal, timely, and helpful. Everyone was very pleasant and willing to help, even if I wasn't their customerWe appreciate your positive feedback. It's great know that you enjoyed working with our team. See you on the road.
Excellent experience
by Kaylindelv on 07/27/2016updated 08/02/2016Roy and Michelle were amazing to work with and helped steer me in the right direction towards the right car!Thank you for sharing your excellent experience. We're happy to hear that our team helped you find the right car. We hope you'll consider us again!
Poor Service
by MicahDog on 07/27/2016Do yourself a favor and go elsewhere. Managers are rude and work is poor quality.We are terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Patti Della Vecchia, Customer Relations Manager, (717) 232-8800, pdellavecchia@faulknerhonda.com
Great
by Briester4 on 07/20/2016We were listened to and given multiple options for what would fit our budget. Very friendly staff and not pushy.Thank you for taking the time to write about your experience. It's great to know that our team was able to provide you with the friendly and pressure-free service Faulkner Honda is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Patty Della Vecchia, Customer Communications Manager, (717) 232-8800, pdellavecchia@faulknerhonda.com
Lease a Honda
by Karen_Mc on 07/14/2016updated 07/20/2016Senior Sales Consultant Michael Grant was a pleasure to work with. He did a fantastic job and made the process go smoothly.Thank you for taking the time to leave us a great review! We are pleased to hear that Michael did a great job in assisting you. If there is anything else that we can do for you please don't hesitate to give us a call! Sincerely, Patty Della Vecchia, Customer Communications Manager, (717) 232-8800, pdellavecchia@faulknerhonda.com
Simple
by Ivyruda on 07/19/2016Very easy, and Travis was a great person to work with! I will definitely work with Honda again after these three yearsThanks for this marvelous review and congratulations on your new car! We are so pleased that Travis was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Patty Della Vecchia, Customer Communications Manager, (717) 232-8800, pdellavecchia@faulknerhonda.com
Excellent sales person, highly knowledgeable! Great dealership! Best price!
by brutusf on 07/13/2016Jesse, my sales person, was exceptionally thorough with showing me the vehicle and taking me on a test drive. I was a little surprised at how much detail he had with the car. He knew the exact distances with lines in the side view camera… and many other minute details. I wasn't going in there expecting to be leaving in a new vehicle. His sales acumen definitely pushed me over the edge.Thank you for reviewing your time spent at Faulkner Honda. Jesse is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Patty Della Vecchia, Customer Communications Manager, (717) 232-8800, pdellavecchia@faulknerhonda.com
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
by Andy James on 01/22/2025