#1 Cochran Buick GMC of Monroeville
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Customer Reviews of #1 Cochran Buick GMC of Monroeville
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Amazing car buying experience!
by Logan Clark on 08/15/2024
Mathis was by far the best salesman I have ever worked with. I have bought 6 cars through 3 other dealerships and this was an absolute incredible experience. He wasn’t pushy to get the sale. He was very personable and listened to my wish… list and got the perfect vehicle that checked every box I had. I will be back to buy all my vehicles from him from now on.
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#1 Cochran
by William on 02/28/2025updated 03/10/2025Had my truck inspection done, radiator flushed. Both services were done in a timely manner and I was kept updated the entire time. No hidden costs. The entire team did a great job..William, we're happy you found our staff to be so supportive during your experience here at #1 Cochran of Monroeville. Please don't hesitate to reach out to us if there's anything more we can do!
BAIT AND SWITCH!! NO ONLINE SALES
by Jordan K on 11/14/2024BAIT AND SWITCH ALERT! This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this service. Their website and emails say one thing, and the sales manager… Stan says another! (screenshots and emails attached...the proof doesn't lie!) We are 10+ hours away but spent the time and money to have their Acura RDX inspected by a mobile mechanic. Then they tell us we need to sign in person at their dealership no exceptions (we have bought remote before from PA with no issues), and leaves us on read with no response. The sales manager Stan Grandy responded and told us he was absolutely correct and didn't even acknowledge that the salesman ignored us and didn't respond. I've never had a harder time buying a car and this really illustrates why people don't like the car-buying process. I felt like I was trying to convince them to "let" us buy the car, TWILIGHT ZONE material! Do not recommend -- AVOID AT ALL COSTS IF YOU ARE LOOKING FOR AN HONEST AND TRANSPARENT CAR DEAL.Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (412) 245-3656 so we can understand your situation better to try and turn your experience around. Thank you, #1 Cochran of Monroeville
Amazing car buying experience!
by Logan Clark on 08/15/2024Mathis was by far the best salesman I have ever worked with. I have bought 6 cars through 3 other dealerships and this was an absolute incredible experience. He wasn’t pushy to get the sale. He was very personable and listened to my wish… list and got the perfect vehicle that checked every box I had. I will be back to buy all my vehicles from him from now on.We're happy you found our staff to be so supportive during your experience here at #1 Cochran of Monroeville. We hope you have a great day!
Excellent Customer/Automotive Service
by Greetings on 01/12/2023updated 01/17/2023The Customer/Automotive Service was excellent and I was able to get an appointment expediently to resolve my issue.Lied!!!!!!
by Scott on 01/07/2023Took car to Washington, PA location for a warning light issue. After waiting 2 1/2 hrs, they were unable to provide error code printout; was still charged a $160 diagnostic fee; & was handed a $6500 estimate (part needed to fix issue was… $500). Never had an issue in Wexford , PA location. It's a shame that they closed that specific location where customer service was a priority and the best I've ever dealt with (from sales to service). I will never return to the Cochran Infiniti Washington location.Scott, thank you for bringing your concerns to our attention. We have provided the error code print out and have had management go through the estimate with you to discuss any further concerns. It's always our goal to provide excellent and clear communication, so please don't hesitate to reach out to us directly if there is anything further we can do to assist.
Buick Lease
by KelliesBuick on 08/14/2021The process to lease a vehicle from beginning to end was so easy. The staff was so professional and attentive to what I needed.Buyer beware....Bait n Switch Strategies
by First and Last Time Buyer on 07/29/2020Currently in a vehicle guying process with a Cochran dealership. Already called them out on blatant lies between sales people also called them out on "bait n switch" strategies. They do not honor policies services, etc posted on their… website. All I have done is ask the dealership to make things "right"! Still meeting with them.....we will see how they do. When you are told to read the fine print and you signed the contract.....you know something shady is up.....all I can say is buyer beware! Most likely the last vehicle I will buy from this dealership.cadillac sales
by Bill on 02/23/2019Called to inquire about a Cadillac SUV. Was told by the salesman that he was too busy to talk and I would have to make an appointment. Went to the dealer ship in Monroeville and was told there were no salesman around.Went back in the… showroom 3 times and no one was there.I guess they were all out telling everyone how great they are!Fast, Friendly Service
by RichieC on 12/12/2018Dropped my car off in the morning for new tires, new brakes and rotors install, and an inspection. Was informed that work had been completed by early afternoon. Fast, friendly service!!Another great experience!
by LAURIE WIGGINS on 05/04/2018Had a Buick Enclave on lease from #1 Cochran and was getting it ready for return. Called Shawn Smail with a few questions. During the call, he asked what we were looking to replace the vehicle with. I told him we were looking at a couple… possibles. He raved about the new design of the GMC Terrain. Said I had to a least look at it. We did, then drove it. He told us about the great incentives being offered, and that it was the #1 selling vehicle, that it was hard to keep them on the lot. After crunching the numbers, he got us right where we wanted to be. My wife and I agreed, we didn't need to look at anything else. The return of the lease, and the pick up of the GMC went as smooth as you'd want (almost too smooth!) Shawn, Louis and Dale were awesome to deal with. Located the vehicle in Ohio, and had it ready for us in a few days. We've had it over a week now, and love it!Excellent service all around
by KSTChiap on 02/23/2018From the Service Advisor, Ron Bettencourt, the Lunch Counter Clerk, Lisa, I was treated like I was the only customer in the Service Center during my entire experience at Cochran Buick GMC Dealership In Monroeville.Excellent customer service
by Mer2023 on 05/20/2016Great service. Will recommend to another person. I will also be returning.always go above and beyond
by cwschwerIII on 05/13/2016Every time I use #1 Cochran for Parts, Sales, Service, or Collision Center they go above and beyond my expectationspoor service, and poor quality
by mustafa0949 on 04/15/2016not happy, poor service poor quality, waited until the warranty ran out and then tells me,about all the work that needs to be done;and the same with my sons car;Purchase of new car
by russgee on 04/01/2016I purchased a new suv from Cochran of Monroeville and it was a no hassle approach.The sales person Shawn Smail was engaging,personable and professional.awesome service by everyone
by crissy3073 on 03/04/2015Everyone was courteous and respectful.....and I could not have picked the place or the car better myself....my best car buying experience
by ken_and_judi on 01/27/2015I am pleased to say that I have new confidence in buying a new car. after years of bad experiences buying used cars after trying to purchase new , I have found a salesman and dealership I can be comfortable recommending to… anyone!!! salesman TIM WILLS and COCHRAN OF MONROEVILLE have earned my whole familys trust and business for life after delivering not one , but 2 BRAND NEW vehicles to me. I have a very strict budget to work with , and a very picky wife to work with , and yet TIM found the time, during some very busy days , to demonstrate various vehicles including test drives to my wife , keeping my budget in mind!!! after multiple days and test drives --- without suggesting ones we could not afford -- we got not only my truck , but an suv for my wife , and still under my budgeted payment. I would also like to thank TIM WILLS and COCHRAN for yet another sale to my parents of a brand new suv to replace her small car which could not accommodate my fathers wheelchair even folded up. even better was that her monthly payment was only one dollar more than what she already was paying on a car that was way too small for their needs. That being said , TIM WLLS now has 3 new vehicle sales in a family that was always told they could only purchase USED , and not in budgeted amount -- always close , but always over budget !!! THANK YOU AGAIN FOR NOT ONE , BUT 3 NEW VEHICLES over a 2 week period of very patiently and pleasantly working sales staff.Totally Satisfied
by Flipsidejw on 01/25/2015Cochran provide a great car buying experience. When we arrived at the dealership, we were unsure of the vehicle we wanted. Shawn was vey patient and knowledgable, with no pressure. He spent 5 hours helping us find the perfect fit, a… Buick Enclave.Excellent Car Buying Experience
by rmagrini on 01/21/2015Your entire staff was very friendly, polite, and professional. Our salesman Bruce was everything an outstanding Cadillac Salesman should be, very patient, knowledgeable and most of all not pushy. This was one of the most perfect car buying… experiences ever. You are right when you say you're # 1 Cochran, because you are # 1, and the great way you treat your prospective buyers proves it! #1very pleased
by aeck03 on 07/31/2014I'm very pleased with the service I've had with #1 Cochran. I've felt very welcomed the second I walked in until the second I walked out. I was welcomed by Dallas, the general sales manager who made my visit to your store great. I have… never been pleased with buying a car before but my visit to your store has made me more pleased than ever. The time and effort your sales manager has put into my visit was greatly appreciated.Excellent service
by Family2014 on 07/31/2014Dallas and Shawn did a fantastic job assisting us in finding a vehicle. Hands down I would come back for another vehicle and highly recommend you to my family and friends. Great job guys I appreciate everything you guys did for my family.… Glad to know there are some great individuals that truly put the customer first.
About our dealership
We're happy you found our staff to be so supportive during your experience here at #1 Cochran of Monroeville. We hope you have a great day!
by Nia Sterling on 08/17/2024