Sloane Honda
Customer Reviews of Sloane Honda
Review type:
Very Good Service
Great service
by Frank on 02/26/2025I brought my car in for inspection February 2025. My service rep was Jamie. She is the best of the best. She kept me informed of my cars progress coming over to me telling me what I need for inspection and to further my cars life. What I… like she made suggestions and was not forceful trying to make you buy. I had fast service and the building is clean. I recommend Sloan and their service Rep Jamie to all.Frank, we're delighted to hear that Jamie provided such excellent service during your visit at Sloane Honda. It's great to know you appreciated her approach and the clean facilities. Thanks for recommending us!
Poor
by Jason on 01/15/2025Went in for a recall. Left with my vehicle smelling like a gallon of gas was spilled inside and also with my tire light onJason, I'm sorry to hear about your experience after the recall service. This isn't what we aim for and I apologize for any inconvenience caused. Please reach out so we can address these issues promptly. Thank you, Robert Jabs - Service Manager - 215-372-3266
Still great !!!!!!!!!!!!!
by Uncle Paul on 12/13/2024Sloane Honda's service group is competent, friendly, courteous and professional.Thank you for choosing Sloane Honda, we appreciate your positive feedback!
Excellence & Integrity Consistently!!!
by Lin LR on 10/03/2024Excellent service, outstanding employees & customer service, most especially Steve Patterson, Mansger, Jamie Kublicki, Service Advisor, Carlos Peña, Auto Technician & Catherine Bayani in the Billing Dept. OUTSTANDING REPRESENTATIVES of… SLOANE HONDA!!!!!Lin, thank you for recognizing our team members at Sloane Honda! We're delighted to hear about your positive experience with Steve, Jamie, Carlos, and Catherine. We appreciate your support!
Thyears of great service.
by Ellen F on 09/11/2024There's nothing that I dislike about this dealership. As a long-time customer, I know that I'll be treated in a friendly and courteous manner and that my car will receive the very best service. This recent visit was no exception thanks to… my service rep, Steve Patterson. He kept me updated about the work and made sure that I had my car back in a timely manner. I couldn't ask for anything more.Ellen, we're delighted to hear that Steve and the team at Sloane Honda continue to provide you with excellent service. Thanks for being a loyal customer!
Whoops, apologies! Title should read "35 Years of Great Service." (Shouldn't type without my glasses.)
They do their best
by Andy Spagna on 09/04/2024The check for problems that might hit your car and your pocket so that you can address the issue before it becomes the problem..Andy, thanks for sharing your experience! We're glad to hear that our team at Sloane Honda could help you stay ahead of any potential issues. Safe driving!
Trustworthy Service and Rep! ...
by Ray and Gean on 09/02/2024My wife and I are Sussman Honda refugees and had a bad experience with both Service Departments that subsequently bought Sussman (Honda of Abington, then Fred Beans). Though it's much further away, thank God for SLOANE Honda! ...… Especially it's Service Department which have done two repairs we are pleased with, and in particular my new Service Rep Dan Mccarthy who is a personable, professional, and in my estimation honourable man who does not attempt to gouge a customer past more than needs to be fixed ... Being retired and on a fixed income, this type of trust means a lot! I think we've found our new Service home! Ray & GeanRay and Gean, we're delighted to hear that Dan and our Sloane Honda Service Department have earned your trust. Thank you for making the trip to see us; we look forward to continuing to provide excellent service!
Sloane Honda Service Dept is Great!
by Tina on 08/30/2024Excellent staff, knowledgeable, friendly, honest. A great local resource.Tina, thanks so much for the 5-star review of Sloane Honda!
Very Good Service
by Maria Loudenslager on 08/27/2024We arrived at Sloan Honda looking for a CR-V. I wanted a distinctive color because so not like white or silver colored cars. I happened to see a red HR-V and it caught my attention. Glen was kind enough to tend to us and allow us a test… drive. I fell in love with the car and left the lot that same day with the car. Glen was very knowledgeable about the car and answered all my questions.Maria, we're delighted to hear that Glen helped you find the perfect HR-V at Sloane Honda! Enjoy your new ride and thanks for sharing your experience with us!
Good experience
by Charles on 06/27/2024Sales guy Glenn Smith was good and helfulCharles, thank you for your support of Glenn and Sloane Honda!
Oil change service and power steering flush
by Jerry K on 05/18/2024Genuine parts and service makes a difference. Very satisfied with the easy and prompt service.Jerry, thank you for stopping by to review Sloane Honda! We hope to assist you again down the road!
Service without an appointment
by Bruce T on 03/26/2024Came in without an appointment, but service was provided. Very much appreciated!Bruce, it was a pleasure to assist you with your service needs! Thank you for choosing Sloane Honda and leaving us a five-star review.
Thirty- Four Years of Great Service.
by Ellen Fierman on 02/14/2024I've had my cars serviced by this dealership since I bought my first Honda there in 1989. They've always taken the very best care of my cars and of me as a customer. During my most recent visit, for state inspection, it was found that my… car needed some serious brake work. My Service Advisor, Steve Patterson, was the best! He fully explained the needed repairs, showed me all costs, and presented options to get the work done at the best possible price. Since some parts had to be ordered, I was told that it would probably take two days for everything to be done. Instead, I was pleasantly surprised to learn that my car was ready the next day. I couldn't have asked for more. Thanks to Steve and to Honda, my "Baby," a 1997 Civic, is still running strong.Ellen, it's great to know that you've been with us since 1989 at Sloane Honda! We're glad Steve was able to assist in getting your '97 Civic back on the road quickly and efficiently. Here's to many more years of service together!
In and out service
by Frank on 01/26/2024I brought my car in for inspection January 2024. My service rep was Jamie. She is the best of the best. She kept me informed of my cars progress during my inspection. I had fast service and the building is clean. I recommend Sloan and their… service rep Jamie to all.Frank, it's great to know Jamie provided you with top-notch service during your visit at Sloane Honda. We appreciate the recommendation and look forward to assisting you in the future!
Sloane Honda Rocks!
by JM on 01/18/2024Huge selection of onsite vehicles, professional and courteous salespersons and staff, great value in prices.JM, we're glad to know you found our selection and team at Sloane Honda up to the mark. Thanks for sharing your experience!
Horrible Service Experience: Unresponsive Agent, Overcharged, Slow Service
by DissatisfiedSloanHondaCustomer on 01/15/2024This was by far the worst car service experience in my 6+ years going to this dealership for routine service. I dropped off my car before 9am the prior day and it was not complete until the next day. My customer service agent was… unresponsive to my calls where I had wait 3 plus hours for him to return my calls, each time I called, regarding responding to his service recommendations and he was equally unresponsive via text. With all the delays by not getting back to me in time, they were unable to complete my car service (routine service and additional maintenance) until the next day. Additionally, my service representative's corporate email was not working so he requested that I send documents to his personal email address. Then the cherry on top of all this was that they tried to overcharge me on my service by not automatically waiving my complementary state inspection with my car service (as I purchased my car from the dealership) which we caught when I requested to walk through the final bill with them since it seemed too high - they removed it after my first review of the bill. Finally, when they sent me an updated bill (as I got some additional service done), which still looked too high, they said discounts would be shown on another bill which they will print and cannot show me, and they don't have time to review my bill so they just applied an additional discount. I still think I overpaid for all my service done that day but needed my car at this point. This appointment was a disaster which took up a lot of time by needing to call the dealership to get through to my agent, the service took way longer than what is reasonable, and finally I was likely overcharged for my service.I'm truly sorry to read about your recent service experience. It's disappointing to know that you feel like we fell short in several areas, from communication to billing transparency and the timeliness of the work done. This is not indicative of our usual standards and I'd like an opportunity to try to make things right for you. Please reach out at your earliest convenience so we can discuss this further and find a suitable resolution together. Thank you, Randy Warner - Service Manager - +1 (215) 305-5000
Excellent Service
by Harry Dorsey on 01/09/2024Made an online appointment for lube and oil change. Service was done in a timely manner. Service rep made recommendation for a tune up which I will get done later.Harry, it's great to know that your service appointment at Sloane Honda went smoothly. We appreciate you taking the time to share your experience and look forward to assisting with that tune-up when you're ready!
Helpful
by Honda Driver on 12/10/2023Sloane Honda is always helpful with the maintenance on my two Honda cars. I appreciate their service keeping my cars safe and drivable. I trust their service.We're so glad to know that you trust our team at Sloane Honda with the maintenance of your cars. It's always a pleasure helping keep your vehicles in tip-top shape! Thanks for sharing this positive feedback.
Very Satisfied
by Mark B on 12/04/2023This is my third vehicle purchased with Sloane Honda. I was very Satisfied with this purchase and the sales person Taal. He was very helpful and did not pressure me into making a sale. I will continue to go to Sloane with my vehicle needs.Mark, it's great to know you've had consistently positive experiences with us at Sloane Honda. We're glad Taal could assist in making your latest purchase a smooth one. Looking forward to serving your vehicle needs in the future!
Meets expectations
by Monica on 11/17/2023Service was quick, but the initial person I spoke with was unfriendly when making the appointment. Steve, my service rep, was nice and willing to explain more when I had questions.But I still felt like I had to ask in order to get… information on my car and services offered, some of which I would have expected to be explained up front. Overall I will be returning with my vehicle the next time it needs service.Monica, we appreciate your review and are glad to know Steve was helpful during your visit. We're always working on improving our communication so customers feel fully informed and we will be sure to keep this feedback in mind moving forward. If there is anything more we can do to assist you, please contact me directly. Best, Randy Warner - Service Manager - +1 (215) 305-5000
Sloans Honda gave me a great deal
by Adrian Harry on 11/07/2023Will work with you regardless of budget. ProfessionalNothing makes us happier than reading a review like yours, Adrian! Thanks for sharing your positive experience with us. We're glad to know we've gained your trust and loyalty. Have a good day! - The Sloane Honda Team
Sloane Honda serves the Philadelphia, PA area with New Honda and Used Car sales and service. We have regularly updated lease deals, flexible financing, and a fully stocked parts department. Part of the Sloane Automotive Group, which has been serving the Philadelphia area's automotive needs since 1970, we look forward to helping you. "There Is No Place Like Sloane." Contact us today:
9903 Bustleton Ave
Philadelphia, PA 19115
(215) 995-6641
https://www.sloanehonda.com/
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Maria, we're delighted to hear that Glen helped you find the perfect HR-V at Sloane Honda! Enjoy your new ride and thanks for sharing your experience with us!
by Sloane Honda on 08/28/2024