Piazza Acura of West Chester
Customer Reviews of Piazza Acura of West Chester
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22 sales reviews
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by Noscamrs on 01/09/2023Be aware when you go here they advertised one price and when you signing the contract they rise the price of the vehicles without telling you or go over the signing they don’t explain or go over details on the contact just sign and sign I… don’t understand why Acura keep this dealership keep doing this business it called [non-permissible content removed] they don’t care about customers all they care is making money and scamming customers so they can have big commissions someone’s should put stop to this fraudulent peopleBuyer Beware
by Lost a customer on 12/30/2020Buyer Beware : purchased leased vehicle. Misquotes from Angela elevated fees and double dipping ...Go anywhere else please...as even “sales manager” Moe was rude and defensive. Seemed happy to lose a valuable customer!Purchased an Acura MDX
by LBM on 10/05/2017I recently purchased an Acura MDX from Piazza Acura of West Chester. Our sales consultant was Joe Gilmore. He not only held himself in a professional manner, but he was extremely knowledgable about every aspect of my car. He was easy to… talk to and made us feel very comfortable in a setting that I dread being in every several years. To say he made our experience enjoyable and that we are very satisfied, is a complete understatement. If I could give Joe Gilmore and Piazza Acura more than 5 stars, I would.Top Notch!
by Lori_Mac on 05/24/2017If you want a professional and great car buying experience, go to Piazza Acura in West Chester! I have made many car purchases in my lifetime and this was by far the best! Thank you Craig, Rob and Angela, for making it such an easy process.… BTW, I love my new MDX!poor customer service
by Sunil_M on 03/26/2017went to this dealer today to buy 2017 acura mdx. we finalized on the price, filled the finance application. in the last minute we decided to trade in our 08 honda civic hybrid. the sales person Dan and his manager Ryan suddenly got upset… started talking in a nasty tone. we started negotiating the trade in value and Ryan comes out of his office and started attacking verbally. I said that is not the way to speak to a customer. he said they have been very nice from the begining and i threw the trade in in the last minute like a big monkey at them out of no where. his voice was very rude and nasty so I think we are going to leave now. As we were leaving he started yelling in the middle of the dealership. i told him we are leaving and there is no need for words. He said "leave". We were very upset and felt like we were intimidated and threatened by the staff at this dealership. If the number dont work for them all they had to say was sorry we could not do that. I dont see the need to keep the customers waiting and attack them if they dont agree to the dealership's terms. do we not have a choice to change our minds about how we want to deal with our cars. Now pl note that no papers were signed yet. i would understand if we signed all the papers and then changed our minds. but that is not the case. he kept saying that we wasted his salesman's time and his time. we walked in that dealership at 4:15 on saturday and left at 6pm. they took a major chunk of the time working on numbers. we had our 5 yr old daughter the whole time. whose time was wasted. who was he trying to bully. Please stay away from this dealership.nice place to shop Acura
by cirons101 on 10/12/2010I went to West Chester Acura this August to check out the TSX model . Great car and real nice dealership - sales people/manager were excellent to deal with . could not get approval for finance - but will def go back when credit improvesMDX Purchase Jue 2008
by alfaracer on 02/16/2009Bought a new MDX in June 2008. Gas prices were shooting up and MDXs were piling up on Piazza's lot. We eventually got the price we wanted, but they played the old-fashioned, stupid sales games. At first, the sales person "forgot" about the… $2K rebate, wanted to charge us crazy $ to install the roof rack & tow hitch, and hid for long periods in the sales managers office. We almost walked out. Have friends who had the same experience there several weeks later, they bought elsewhere.Sales...as if! They don't even respond to inquiries for new cars????
by thickreds on 01/07/2008I visited West Chester Acura two weeks ago and left my name and number for a sales representative. To date, I haven't heard back. Guess they don't want my business regardless of the fact that I've purchased/leased three cars from them… already. Needless to say, I'll be going to another dealer for the next vehicle.First time using dealership
by aberger2go on 10/22/2012updated 04/24/2025Great service. Convenient scheduling. Back and forth communication with the service department was excellent.Ok sales group
by wcpa on 10/05/2012updated 04/24/2025Expect more from an Acura dealer sales team but they do sell acuras so that is good. Not comparable experience to dealing with Lexus dealers.2013 TL lease
by boppa53 on 08/07/2013updated 04/24/2025Brett was most helpful in answering our questions, in defining the lease options for the new Acura, and expediting the requisite paperwork that allowed us to take the car with us that day.Ask for Jeff P.
by athen on 10/06/2012updated 04/24/2025Just bought a new 2012 from Jeff and had a terrific overall experience. If you're in the market for an acura stop in and ask for Jeff. He makes you feel at ease throughout, respects your time and delivered on everything that was… discussed/agreed to. Love our new MDX, thanks Jeff!Thank You Piazza Acura of West Chester!
by jessbev on 12/27/2013updated 04/24/2025I drove out of my way to make sure I dealt with Piazza Acura of West Chester. Everyone I dealt with was more than accommodating and friendly and the dealership was luxurious. I rave about Piazza Acura every time I mention my beautiful new… car. You will not be disappointed when dealing with them!Didn't buy, but not because of the dealership
by knrover on 04/10/2014updated 04/24/2025I have purchased 2 cars from this dealership over the passed 25 year. They have always be courteous, no pressure, and that's as true today as it was 25 years ago. I did not buy the 2011 MDX I went there to look at because I felt it was too… large for what I needed and did not have the handling performance I have become accustomed to with my FX35. But if I wanted an Acura, this is the only dealer I'd go to.Outstanding Service
by katyj351 on 06/04/2013updated 04/24/2025We recently bought a 2013 RDX from Piazza Acura. We absolutely love the car and had an excellent experience working their their sales team. We bought the car at a competitive price and look forward to working with them again in the future.2012 Acura MDX
by ckrt on 10/05/2012updated 04/24/2025I have bought brand new 2012 MDX from this dealership. Sales team was extremely professional and it was a very pleasant experience on the whole.A+, Thumbs Up, Recommend!
by carson89x on 07/07/2011updated 04/24/2025A great big THANKS to Suzi and the rest of the Piazza Acura team at West Chester. My wife and I had the best car buying experience of our lives yesterday! Not only did they offer the best price, but the entire process was simple, smooth,… hassle free and easy! We are sold! Thanks again! We love the new RDX!be prepare to get super low-ball for your trade-in
by ionian2kj on 05/23/2011updated 04/24/2025The title says it all. I have a 3 years old Infiniti that I bought brand new and take realy good care of it and all maintenance done on time at infiniti dealership. I was hoping to get a decent trade in value for it at this Acura dealership… but to my surprise dealer super low balled me hard---$5k short for a car in good condition. My jaws dropped and ran out the dealership as fast as I could. Kelly Blue book has 3 categories: excellence, good, and fair. For the price this dealership gave me there might as well be a fourth category: junk.Best Experience I've Had To Date
by TwoStepMike on 10/23/2013updated 04/24/2025I was still trying to decide between an RDX and X3 and went to Piazza to test drive, but left still undecided. While the RDX certainly met and exceeded my expectations, it was ultimately the dealership experience and Acura's reputation for… quality and dependability that led me to purchase from Piazza. The sales team and my salesperson in particular were friendly, professional and presented a very fair offer for both my trade-in and the price of the RDX. There were no hard-sale tactics and the follow-up was not pushy or agressive. As someone who knows a lot about cars and did a lot of research, I didn't have many questions, but I'm confident the team was well-versed on the entire Acura product line and could have answered anything I threw their way.pinto
by gvarughese on 06/14/2012updated 04/24/2025highly recommendedExcellent experience at Piazza Acura of West Chester
by djfuture on 11/10/2012updated 04/24/2025We purchased our new MDX 2012 at Piazza Acura of West Chester and we enjoyed our car and our purchasing there. We went to a couple dealerships and we ended up here not only because it is close to where we live but they offered us a good… price as compared to the other dealerships surrounding, even though we were not quite satisfied with the price they offered us for our trade-in as others mentioned before. But still they offered us a good overall price and the people working there are nice and straight. Overall I would recommend this dealership to my friends and give a four-star for their sales.
About our dealership
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Acura inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Acura repair technicians and Acura parts professionals.
As DealerRater's Dealer of the Year in Pennsylvania, Piazza Acura of West Chester has been recognized for exceptional customer satisfaction. We constantly strive to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 1350 Wilmington Pike, West Chester, Pennsylvania and see the Piazza Acura of West Chester difference for yourself!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Thanks for the post. I will scratch this place of my list. Too many places to shop around now days to deal with that kind of behavior.
by D on 07/18/2022