Piazza Mazda of West Chester
Customer Reviews of Piazza Mazda of West Chester
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32 sales reviews
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Poor accommodations
by darlene519 on 03/11/2018Upon inquiring online regarding a used 2015 NX F Sport, I had a less than optimal interaction with Melcom Avrigian. I expressed to Melcom that I would be willing to travel interstate (almost two hours) for a specific vehicle, stating my… desired budget of $30,000; and further indicating that this would be a cash purchase. Despite the fact that I was providing the information that was requested by Melcom in order to speak to the used car manager, I was met with a blunt and dismissive response, "good luck in your search.." before even being able to make an appointment to see the vehicle. It would be expected that an internet sales person would work to retain a potential sale met with flexibility and courtesy. However this was by no means the service I received. If not by pursuing potential sales opportunities, I don't see how you would retain business...Great Customer Service
by awatkins on 09/08/2017I advise anyone who is looking to buy a Mazda new or used to come to Piazza Mazda of West Chester. The customer service is amazing. I bought my brand new 2017 Mazda 6 from John Pinkerton and there was never a miss step. Even with my careful… questions and agonizing long decision time. When I say long I mean long, as it was about 2 years and they released to new models of the Mazda 6 from the time me and John started our conversation. Not once did he make me feel rushed to make a decision, and not once did he make me feel like he felt like I was wasting his time. He was always polite courtesy and eager to answer any new questions I had. When push came to shove and I was ready to buy, and I had almost an equal deal for the same car with another dealership. I choose the West Chester Mazda because of the great Customer Service Experience. The great customer service doesnât stop there. Their Customer Service and Parts team is great as well. Most of my dealings where with Bill Bosler and he gave me and my car the same top shelf treatment as John did no matter how many questions I asked. If your in the market then trust me this is where you want to be!Great
by kesphae on 12/08/2014I was a bit hard to work with but they did a great job and was patient.First Time Buyer
by bartm53251 on 11/05/2014As a first time car buyer, I was a little nervous about going to the dealer. After purchasing a new vehicle, I have nothing but great things to say about Alex and the service. They worked with my schedule and I got an excellent deal on my… car. I would recommend this dealer to anyone looking to buy a car!Great Experience!
by pbbum450 on 08/16/2014I'm not one to enjoy the experience of buying a new car, getting the new car, yes, but not the wheeling and dealing! My experience at Piazza, dealing with Mel was great. I had a pre-established price for the new car from a website that they… honored and the price they gave me for my trade-in was right in line with what it should be. I walked out feeling that I got a good deal without a lot of stress! Great experience, I would recommend if your in the market for a new Mazda, stop in and check them out!!Awesome Experience!!
by rosebud63 on 08/13/2014Pat O & Nick P were so amazing to work with! They went above & beyond my expectations! They got me into a new Mazda 3 & I got everything I wanted & such a quick delivery! They were so attentive & helped me through the whole process. Nick… even spent time showing me all the features on my car. I enjoyed working with them & I would recommend them & the whole Piazza dealership to anyone looking for an easy car buying experience.Best Car Buying Experience...Ever!
by mikeinpa1 on 06/27/2014Did a lot of research online and was impressed by reviews of the Mazda CX-5, particularly safety ratings. Requested price quote online from Piazza Mazda. John P emailed a price quote that my online research revealed was good for a CX-5.… Came in and took a test drive. John arranged for appraisal of my trade-in. The trade-in offer also was reasonable and not like the low-ball offers I had received from other dealers who obviously preferred the typical haggling technique. Closed the deal and bought the CX-5. This clearly was my best car buying experience ever. It was so pleasant and easy. No pressure. No haggling. No hassle. Just pleasant and reasonable treatment and service by John and Piazza Mazda. And, so far, I am very happy with the CX-5, especially the safety equipment which I would have had to pay many thousands more to get in other cars. The CX-5 is fun to drive and I feel sporty and younger in it. (I now appreciate what Zoom Zoom means.) And the Bose sound system is terrific!Easy & Pleasant Experience
by FLouis on 04/30/2013updated 04/25/2025I had one of the easiest and pleasant experiences I ever had in getting a new car. I am a repeat customer myself and I see no reason to not continue.Happy with my Experience
by afry316 on 10/08/2012updated 04/25/2025I recently bought a 09 Civic from this dealership and was very happy with customer service I received. They allowed me to test drive the car without a salesman in the passenger seat - this allowed me the opportunity to take my time and not… feel pressured. Negotiations were fair and not terribly time consuming. I would recommend this dealership.2012 Mazda 3 i Touring
by RLtredyffrin on 03/15/2013updated 04/25/2025I needed a new car on short notice, and requested on-line quotes from two dealers. Chris A. responded promptly with the best price, and he and John P. made this the easiest car purchase I've ever made. My Mazda3 is a fantastic value for the… price - fun to drive and excellent fuel economy. Working with Piazza Mazda has been a great experience.Shady sales practices
by chris272 on 04/14/2011updated 04/25/2025Two weeks after pruchasing my new car, the salesman called and said I owed $1500 for a delivery fee. I paid what they said was due. Why only after I had the car for two weeks did they notice they hadn't charged the fee at time of… delivery. Why were they asking for $1500 when you can see right on all the price stickers on the cars in the lot that the delivery charge is $750? You can't tell me the guy was new and didn't know. He has been a salesman at that dealership for at least 10 years. The salesman and business manager are shady and do not trust them.Great Experience
by akrue396 on 05/22/2014updated 04/25/2025As a first time car buyer, I was a little nervous about going to the dearler. After purchasing a new vehicle, I have nothing but great things to say about Alex and the service. They worked with my schedule and I got an excellent deal on my… car. I would recommend this dealer to anyone looking to buy a car!A very pleasant experience!
by Stickshifter on 11/01/2013updated 04/25/2025Stopped to look at Mazdas after visiting a Honda dealer. Kevin C. graciously shared his expertise and arranged for me to test drive a new CX-5 and a Mazda 3 hatchback. I really wanted a low-mileage pre-owned car, and saw one listed on the… internet at another Piazza location. Kevin was able to have the 2012 Mazda 3 hatchback brought in for me to test drive. Loved it and bought it! Kevin and his staff were very accommodating, the price was more than fair, and the transaction was handled efficiently. I look forward to doing business with Piazza Mazda for the life of my car.Great Experience - Highly Recommend Piazza
by JeffK302 on 02/09/2013updated 04/25/2025I recently purchased a car from Chris A. and had a great experience - low pressure, straight forward sales approach that gave me a great deal. I highly recommend Piazza and especially Chris. I'd definitely purchase a car from him again in… the future.Enjoyable sales experience.
by budjoe on 05/01/2013updated 04/25/2025This was my second purchase from this dealer. First was a used Miata. Great price, and the dealer made sure that all my requests for the tire repair kit was satisfied and complete. The most recent was trading that vehicle in for a new… Mazda3 5 door. They had a good selection that matched what I wanted, and dealt with the trade-in of the Miata with no hassle. Got the price I was after, and no extra pressure or hidden costs.Silky smooth is right!
by Flinger on 06/29/2013updated 04/25/20252nd time buyer, but a few year in between. Had an MX-5, now a 2014 Mazda6. Had forgotten what a pleasant experience buying a car from Piazza is. Zero pressure. Competent sales guy. Knows his product. Never pushy. Typical hand off to the… boss. Great guy. Ask me for a ride in his vintage Ferrari! How's that for good vibes? Never haggled over price. Was prepared to do so after doing some homework on Edmunds and Blue Book. But, didn't need to - their first offer was significantly lower than I was expecting. It was hilarious - I was ready to 'bargain' and never had to! Felt cheated, somehow... lol Decided to finance as a joint ownership with my son who just graduated from college and needs to start building some credit. 45 minutes with the Finance guy and we were done. Incredibly efficient. Great rate, too. If you ever want a Mazda - it can't get any better than buying one from Piazza. It simply can't...Great first car buying experience.
by zanders101 on 07/30/2013updated 04/25/2025This was the first time buying a car and I went to four different dealerships, Mazda West Chester was my first and my last. I test drove the car and it was a great experience and there was no pressure to settle on the car right away and… John was willing to allow me some time to think about it. Originally the price was not negotiable however later in the day after some stressful experiences at other dealerships, John gave me a fair offer over the phone whereupon I returned to the dealership and settled for the car. I arrived a little late and John was willing to stay late past normal business hours and processed the paperwork fairly quickly. The Mazda3 runs like a champ and there has been no issues after a couple thousand miles I have put on. I am confident that this dealership is trustworthy and friendly and we agreed on a fair price. John is very friendly and is willing to work with you on giving you a good sales experience and car! Thank you Piazza West Chester!Nice Place to Shop for a Car
by zoomzoomdaddy on 05/14/2013updated 04/25/2025My wife and I were looking at both the CX5 and the RAV4 but when we need to test drive both of them Chris was helpful in setting up a time. Then when we found the time to test drive the CX5 Chris was off but John fill in and was really good… in explaining all the options on the car. John did not press us for a sale at all. but after the test drive my wife & I new the CX5 was for us so we bought that night and pick it two ays later. Lee was very good with explaining all of the paperwork. We love the car and would buy again from Piazza MazdaBuying our car was Zoom Zoom easy
by PANewEnglander on 09/15/2013updated 04/25/2025What started with a phone call to check in on the inventory of a 2013 Mazda CX9 Sport evolved into a purchase in less than 2 weeks. Kevin C was the sales associate who provided great communication and formulated compelling pricing right out… of the gates. A more than fair trade and no stress environment made for a pleasant experience.Straight forward buying experience
by zenphoto on 02/15/2012updated 04/25/2025I recently purchased my second Mazda from Piazza Mazda of West Chester. I was presented a very good deal, even better than two other internet offers I had prior to heading to the dealership. Closing of the deal was quick and straight… forward. This is the second time I was pleasantly surprised in working with Piazza Mazda. I would definitely give them the opportunity to sell me a car if I purchase another Mazda in the future.i now understand zoom, zoom
by doughill on 06/30/2013updated 04/25/2025Visited the Piazza Mazda dealership on a whim, had no idea about Mazda's, although i heard the 2014 Mazda's were sharp...i had a budget and a specific need...manual transmission, nice styling, leather seats and a car that was fun to drive… (speed is good). I met Fred D, who listened, made a suggestion to rest drive a 2012 Mazda 3 -- he knew a lot about the car and sounded honestly passionate about it -- within a few minutes behind the wheel, i was feeling connected to the car (karma or easily impressionable?) i don't know...but about an hour later i shook Fred's hand, we made a DEAL! If you truly love to drive, the Mazda3 is a very good (smart) option. Mine's black/black.
About our dealership
At Piazza Mazda of West Chester we offer new Mazda cars in West Chester, along with used cars, trucks and SUV's by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the greater Springfield and West Chester, Pennsylvania area.
Our financial staff at Piazza Mazda of West Chester has offered expert advice for those seeking the a great Mazda auto loan or car lease. Our service doesn't stop there. West Chester, PA, customers can come in and take advantage of our knowledgeable Mazda car repair and service technicians and a fully-stocked inventory of Mazda auto parts.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service