Scott Honda of West Chester
Customer Reviews of Scott Honda of West Chester
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65 reviews
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I wish they were better
by A previous customer on 05/22/2024Unfortunately the customer service I got here from the Service department is the worst I’ve ever received from any kind of business. I’ve had repeated issues getting vehicles repaired for anything beyond the basics and in one unique… circumstance I feel like they didn’t stand by their work and then bullied me. I expressed my concerns to management, it took weeks for them to decided to not fix my vehicle (total estimated cost was $250), and ultimately I had to order the parts and repair the vehicle myself after I begged them to cut off a bolt they cemented during a prior “repair”. It was a humiliating experience, a nightmare to get my vehicle operational again, and I’m shocked how I was treated as a 5+ year customer. On the positive side of things the Parts department was incredible and was able to get me what I needed to fix it myself and I’m very thankful for them, but I would not recommend this place for vehicle Service.BUYER BEWARE---Worst Experience EVER!
by Totally Disgusted on 05/30/2023BUYER BEWARE---Worst Experience EVER! To get the 2022 CR-V Hybrid we needed, Scott Honda of West Chester REQUIRED we PAY $7,000 OVER ...M.S.R.P. ! They took advantage of COVID. to JACK UP PRICE ! I regret we did not try to buy this… from ANY other HONDA where they advertise THEY NEVER CHARGE "O V E R" M.S.R.P. !!!!!Will never go here again.
by Morgan on 04/29/2022If you are a young woman looking to buy a car or get your car serviced, please do not go here and learn from my mistake, literally felt sick to my stomach leaving this place. First when I went to look for a car, they assumed my male… significant other was the one purchasing the car even though I was the one that called and made the appointment. I went somewhere else to buy a Honda. Then, I needed my first oil change and figured I would give it another try since they're "award winning service providers" and was told an oil change and a tire rotation was going to be $129, a little steep but i needed it so whatever. Emphasized multiple times that was all I wanted. I signed the papers then last second was pressured into getting my air and engine filter replaced, told the total would be around 200, then it was $300 total. By the way the parts for the filters were $60 total and I was charged over $100 in "labor costs" for being there for 30 minutes. I'm 23 I can't really afford to randomly spend that amount of money. I tried calling numerous times after the fact then was told I was going to speak to the general manager. Never heard anything after. Cherry on top is that they sent me a letter to sign up for a service contract. I was completely taken advantage of being new to the area. I don't think anyone should go through that. Please do not go here.Five Star Experience
by Matt B on 10/26/2020My wife started corresponding with Bill at Scott Honda a few weeks before we started to look at cars in person. He was very responsive via email and even took videos of the cars we were interested in. He diligently answered all questions we… had and even came in early so that we could see the cars we were interested in. The whole experience was very low pressure, and he treated us with courtesy and respect the whole time. I was particularly impressed that he treated my wife with just as much respect as he treated me. This should be a given, but this has NOT been our experience at other dealerships. He followed up on every request we had while we were there in person and allowed us to talk things over privately when desired. We purchased a car on our second visit, and my wife and I are both really happy with the car and the sales experience. I am so impressed by this experience that I will like make the 1.5 hour drive back to Scott Honda the next time I need a car. I give Bill my highest recommendation!Impressive
by Mercyme12 on 08/27/2016Dan helped me get my car in the color I so much wanted. He is exceptional at communication, responded timely to all my inquiries even after business hours. I hope Scott Honda realize how great of an employee Dan is. Thank you muchGreat buying experience
by suhlpa1 on 01/18/2016The sales people here are very professional and responsive. We first tested a few cars and could not find a good match for our need, but we were never being forced to buy anything. Just before we about to give up, our sales rep Kevin… Turner was able to go through the inventory again thoroughly and found a right match for us. The rest of the buying process was smooth.Excellent Service
by LynnC0499 on 01/13/2016I contacted Scott Honda after having a negative experience with a local Hyundai Dealership. I spoke to Armand Siolek as he answered the phone. I made an appointment for the same day to look at a new Civic and purchased that evening. I… have purchased several cars in the past and this was by far the easiest and rewarding experience. I love my new Civic. I walked in with expectations from my phone call and they delivered. I was offered a fair trade for my Hyundai and was able to get in to a new Civic the same day. I have not yet utilized the service department but from the tour I received, I surely will. The complimentary car wash AND coffee help!!No-Hassle Sales Process
by heather99 on 12/31/2015Bought a 2016 model and dealt with Cliff Ashamole who assisted all the way to the closing process. No pressure was made to us (mind you, we're ready for that just in case and would walk out in a heartbeat). But Scott Honda through its Rep… Cliff only showed class and respect all throughout the buying process. There were obvious negotiations on the final price that we are comfortable with including the trade-in amount, and everything turned out well. Everything was laid out in detail -- the actual specs of the car, the dealer-installed accessories, our purchase of additional OEM accessories, and right down to the finance documents which our Finance Manager, Azad Yepremian, diligently walked us through despite the dealership already closed for the weekend. We've been having our other Hondas serviced by this dealership since 2001 and this is our first time to buy a new car from them. We're happy to recommend Scott Honda to anyone wishing to do the same. Their President's Award really isn't a fluke.Scott Honda
by QuakerOatsMan on 12/21/2015My wife and I were looking to purchase a new vehicle and one of the many options we were considering was a Honda. So we met with Dan Lipchock at Scott Honda; he was a great person who treated both me and my wife with dignity and respect… throughout the entire process. I am not one to be rushed into making a big decision, like spending a lot of money on a new car, and Dan was very understanding and extremely patient. After meeting with other salesmen/women at other dealerships and looking at other vehicles, my wife and I knew that we would be buying a Honda specifically from Dan at Scott Honda. He is a great guy. Very kind and trusting. I recommend that anyone looking to buy a Honda specifically meet with Dan Lipchock at Scott Honda.Great experience
by slapshot5 on 12/01/2015I went into Scott Honda on Black Friday, expecting to spend the whole day getting a car. The service was lightning fast, and even got to meet the owner Duke. My sales associate, Joe Fazik, was great and fit me to the right vehicle. I would… recommend this dealership to evweryone.Seamless.....
by bsnfl2210 on 11/30/2015The folks here are really good at what they do. During my buying experience, not once did I feel like I was being forced to buy anything nor did I feel pressured to buy anything at a price I wasnt comfortable with. I only looked at one… car and its the one I ended up buying. What really sold me were little things that are often overlooked during the car buying experience. I was able to a service advisor and I also spoke to a sales manager. Both were very honest with me about the concerns and questions I had. Genuine honesty goes a very long way when buying a car even if its something I didnt want to hear OR would be information that would hinder my perception of the car and the sale. I appreciated that a lot. Although I know theyre in business to make money, that let me know they have at least some ethics in their business practices. Theyve put a lot of resources into their service center, only time will tell how good their service center and dealership is when I bring my car back for maintenance should any issues arise with the car. My buying experience was pretty much seamless. I spent a total of 3 hours looking at the car, test driving it, talking about price, talking to service and the sales manager and filling out paperwork. I was pretty well prepared before I started looking for a car about the model I wanted and was more than willing to walk away immediately if I sensed a long fight about price and other things with this process. Thankfully, it never got to that point. In my humblest opinion the good people at Scott Honda wanted to help me buy a car more than they wanted to sell me one. Special thanks to Dan Zink, Jason Sales Manager and Bill Monhollan for a pleasurable buying experience.Scott Honda and Mongi are the best!!!
by BBfromCC on 11/12/2015My experience at Scott Honda was stellar from start to finish. I would recommend them to anyone looking for a low pressure experience where your voice is heard and valued. Ask for Mongi. He is a wonderful salesman and saw me through the… process from start to finish, with the exception of Bill who took car of the financial aspect. He was also wonderful!Always an easy and great experience
by jarg1949 on 11/10/2015Just leased our 9th vehicle from Scott Honda. Every time we go in it is easy and even fun. Great people, product knowledge, service and responsiveness.New Car Purchase
by mcclatchy1 on 10/18/2015I have been a customer of Scott Honda, West Chester, for over 25 years. I recently purchased a 2016 Honda Pilot from Scott, and was extremely pleased with the transaction due to the support of Marius Krawiec, Sales Manager and John Guth,… Sales. I would highly recommend Scott Honda for a vehicle purchase and/or servicing.Excellent!
by Wynnewood on 10/19/2015Leased an Accord Sport last week. Hiep Luong was excellent. Gave me a great deal and took care of every detail. Has been readily available for visits, follow-up emails and calls. Highly recommend Scott!!!Fair Treatment by True Professionals
by DominoBob on 10/15/2015I don't like buying cars. Frankly, I don't like buying anything. The whole retail thing, the second-guessing, are just off-putting. But most of us need a car. Treat yourself right. Its easy to see why Dan Lipchock wins so many awards.… First and foremost, he treats customers with respect. He knows his products cold. He's fair, he's efficient, he's reliable. Want a hassle? Go somewhere else. Want a fair deal, good advice, and a pleasant customer experience? Come see Dan.Very Satisfied Customer
by colleen32 on 10/12/2015I bought my very first car from Scott Honda, over 20 Years ago, so when I saw a used Pilot that I was looking for, the thing that made me feel good, was the dealership. I know from many people that they are not your "normal" dealership.… From the receptionist, to Kelley and Paul in Sales, to the finance manager (forgive me, I forget his name) , everyone was great to deal with! It made the car buying experience painless and the relief of knowing that I have a certified used car and warranty, I could not be more pleased.Awesome!
by Melted929 on 10/03/2015My second car buying/leasing experience with Scott Honda...loved both salespersons and experiences. Azad, now in finance, was very happy for me when I purchased my used Civic-he could tell I was so excited. Jayne helped me with the lease of… a my new CR-V. I couldn't have been happier each time. I have every confidence in Scott's Service Department as well. I intend to service my new CR-V there also. Seamless!Great experience at Scott Honda
by rosemary16 on 08/31/2015I just purchased my second car from Scott Honda. Hiep Luong was very helpful and attentive to my concerns. It is always a pleasure dealing with the Scott Honda family.Very good car buying experience
by truxton1 on 07/16/2015I will return back scott if I have to buy another car in future. Awesome service. Sales rep Carlos surprised me with all prior work and made easy and smooth buying car experience. Thanks alotLove my new Piolet
by donnawanna on 07/15/2015Hiep Luong helped us from the moment we walked in the door at Scott Honda. We went to many dealers but Hiep sold us our new 2016 Piolet. He was knowledgeable and polite. Actually, all of the staff at Scott Honda was professional and… pleasant.
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About our dealership
Scott Honda of West Chester is celebrating 40 years! That's four decades of thoughtful and professional service... That's our promise! Our no-pressure approach offers plenty of room to browse casually, compare your options with our friendly team, and test drive your favorite cars. We're here to answer your questions and to help you choose the best Honda for your lifestyle. Simply said, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team who cares about your Honda just as much as you do!
Scott Auto Group has a long history of strong values, community involvement, and award-winning customer care. This focus on 5-star customer service is enabling our auto group to grow and become part of new communities in Pennsylvania and New Jersey. At all our dealerships, we build trust and loyalty through professional and thoughtful service. And we create friendly work environments where people are valued and give their best to customers and each other.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television