Baierl Chevrolet
Customer Reviews of Baierl Chevrolet
Review type:
Top Notch Service and Showroom
Top Notch Service and Showroom
by TigerStyle on 11/29/2024The sales rep was great! Very helpful and informative. He went out of his way to show me all the features in the Equinox EV and to make sure I was comfortable with the settings, login, etc. The sales service at Baierl Chevrolet was top… notch and I will definitely be back when I need my next car.Thank you for your wonderful review! We appreciate your kind words about our sales rep and are thrilled to hear you found the service at Baierl Chevrolet to be top-notch. It’s great to know that you felt comfortable with the features of the Equinox EV. We look forward to assisting you again when you're ready for your next car! Sincerely, The Baierl Chevrolet Team
Great Business
by Harry M on 10/09/2024updated 10/16/2024Always professional and willing to explain what needs to be done.Thank you for your positive review, Harry! We appreciate your kind words about our professional service at Baierl Chevrolet. It's our goal to ensure that you feel informed and confident with every aspect of your experience. We look forward to assisting you again in the future! Sincerely, The Baierl Chevrolet Team
Oil change
by Ron Shaffer on 03/31/2024A 2:00pm appointment for an oil change and I didn’t get out of there till 4:45pm. I think that was entirely to long.Ron, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Baierl Chevrolet Team
Mr. James Hays Jr.
by Jimmy Hays on 01/28/2024Ben Willoughby went above & beyond to make sure I got the exact vehicle I wanted, & that it was reserved for when I was able to pick it up.Thank you so much for sharing your car shopping experience with us, Jimmy. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Ben and the rest of the Baierl Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Baierl Chevrolet Team
Car Inspection
by Rusty S on 07/17/2023Great service and very friendly staff.Rusty, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Baierl Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Baierl Chevrolet Team
Bad truck great service team
by Jmaloney on 06/22/2023Throughout my experience Ray was amazing to work with, both times my truck was in your care Ray was alway prompt and honest with me no matter how bad the news was. The service team went out of their way to help my experience be a little… better. If it was not for this service team I would have zero faith in GM left in GM. Please note for the record the team at Baierl was amazing to work with, however GM corporate was miserable and misleading. The one and only issue I had with Baierl was seeing the pile of unorganized parts just thrown off of my truck. Tomorrow will determine if the pile of parts was properly put back together.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Baierl Chevrolet Team
Very friendly staff
by Jessi muss on 05/08/2023Bradley was amazing!!Reviews like yours are truly a breath of fresh air, Jessi! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Baierl Chevrolet Team
Above and Beyond!
by Jody Rodgers on 04/13/2023When you buy a vehicle from Baierl Chevrolet they treat you like family. From the salesman Sam, Larry Sano in internet, Claire in service even the business manager Anna!Jody, thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Baierl Chevrolet Team
Amazing Service experience
by Larry S on 04/07/2023Avery was amazing. Very personable and responsive. Was welcomed with a smile and positive attitude, and the services were done in a quick & timely manner.Larry, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Baierl Chevrolet Team
Worst customer service ever
by Deputydog on 01/27/2023My experience with purchasing the car was quite good. However like all car purchases it is the service that is the true test. I purchased a used Cadillac XT5 with 18,000 miles on it, of which I paid right around $43,000 counting the… extended warranty. After I had the car a little less than 5 months I noticed the glue on the dashboard gave way that was holding down the leather and the leather began to buckle and bubble. I made an appointment with the dealership to have it looked at and repaired. When I took it in I also noticed the bubbling on the right passenger side on the dah was also bad which I just thought was because of the airbag was there. That was bad when I purchased the car which I had no idea until I looked at the other XT5's on the lot and the dash was perfectly flat. I was told that there was nothing they could do even tho the damage was there when I purchased the car. One of the service people told me to get in touch with Cadillac to see if they could do anything for me and to let them know. Another words they wanted me to do there work for them. So, I am now waiting on a response from Cadillac with absolutely no help from Baierl Chevrolet. If Cadillac does not do anything for me I will pursue legal action with a District Justice to get results. I will say this beware of the service at Baierl Chevrolet in Wexford. This is a outright disgrace.I think you have had ample time to come up with a solution to this problem. I have been in touch with Cadillac and they have been in touch with you, and still no solution I have heard from you. I will be going to the district justice no later than the beginning of next week. to file a claim
We acknowledge your review and are currently looking into the events you've detailed.
After working with Kevin at Baierl Chevrolet we are replacing the whole dashboard on my car. The professionalism shown by Baierl was 5 star. I can not be happier. Thank you. Bill F
Service visit
by MisterJim444 on 06/11/2021Always a professional visit here for service. Trated as a VIPBaierl Chevrolet Cadillac Excellent
by twinkle on 08/08/2019Everyone was very friendly, answered my questions and serviced my vehicle quickly.Experiance
by Dean on 04/09/2019I have been a customer of Baierl since my twenties always been fair. Service Dept fantastic.Horrible experience
by Mike_H_Pgh on 02/27/2018Purchased a 2014 van from Baierl Chevrolet with a 3 month warranty. During the 3 months I had a Service Stabilitrak light show up and 9 separate check engine lights. Wont cover the issue under warranty. Service doesn't know whats wrong with… it. Service attempted to replace pins on the wiring harness and the van hasn't been right since. During the first 3 months an issue with the van caused it to run rough and smoke and stumble. Took it right into Baierl Chevrolet where they replaced pins on the wiring harness. Because of the smoke and misfires, the raw fuel damaged the catalytic converter that they want $2500 plus labor to replace. 4 months into it have new check engine lights and Baierl service wont fix it and don't know whats wrong. Salesman wont call us back either. Van is a total lemon. I bought from dealership rather than private party for the warranty and service, this dealership provides neither warranty nor service. Do not do business with Baierl Chevrolet.Outstanding service
by SuzieMM on 11/22/2017As always, I received outstanding customer service from the staff at Bairel Cadillac!Warren K. Speicher
by wnspiker on 12/27/2016David Ging, was an excellent sales person to work with. I stopped in on a Thursday evening and told him what I was interested in and he went over the model on the display floor. I said I would like to come back Friday or Saturday. He said… that he would be there on Saturday. I said works better than Friday. He was so helpful and easy to discuss issues.Incredible service!
by dele2015 on 07/08/2016The salesman and the managers I dealt with were all very professional the entire time I dealt with them! I will be buying from Baierl in the future!Great service!
by BetsySe on 07/01/2016I brought my car into the dealership for an oil change and tire rotation - everyone was helpfulGreat place for sales and service.
by Billcokesr on 07/01/2016Baierl Chevrolet does things right. Spotless showroom and service waiting area. Friendly atmosphere.Keeps my volt working smoothly
by mshaw60 on 06/26/2016I have an earlier model volt. Thanks to the service crew here it ran smoothly through all the product teething paisPleasant experience
by MarsLady on 06/16/2016I used to get taken advantage of whenever I had my car serviced at other establishments.. (I'm a female senior, disabled, who knows nothing about cars.) Since I started dealing with Regina, I have been treated fairly and respectfully. Got… detailing. Car was beautiful inside and out. Car is 12 years old, looks like new. Regina is a delight to deal with - friendly, helpful, caring and professional.
Thank you for your wonderful review! We appreciate your kind words about our sales rep and are thrilled to hear you found the service at Baierl Chevrolet to be top-notch. It’s great to know that you felt comfortable with the features of the Equinox EV. We look forward to assisting you again when you're ready for your next car! Sincerely, The Baierl Chevrolet Team
by Baierl Chevrolet on 12/02/2024