Customer Reviews of Motorworld Lexus
Review type:
MotorWorld Lexus - First Class all the way!
by IrishNyBoy on 04/01/2017I want to thank everyone at MotorWorld Lexus for the outstanding customer service in the process of my getting the Lexus RX350 Sport. A BEAUTIFUL vehicle!! It all started with the outstanding help from Aldo Franconi - who walked me through… everything methodically! Thanks Aldo! I also "tip my hat" to Jim Partington and Bill Crockett for the assistance in my questions about the vehicles and the financial aspect. Everything was explained clearly. I live an hour and a half from the dealership - and its the customer service aspect and the great team I was introduced to that sold me on the idea of switching to Lexus. I've been a Cadillac guy for 12 years... and I'm excited to be a part of the MotorWorld Lexus "club"!!! :)Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Aldo lead you to your new Lexus RX350, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at MotorWorld Lexus. Thank you again, and have a great day!
Pleasant Experience
by tkgs350 on 02/23/2017As a family we have purchased 9 Lexuses from Motorworld. Our most recent was a 2013 GS350 awd. We had the pleasure of dealing with 3 outstanding people (Jim, Dan & Will). All were friendly, professional & very accommodating. Dan as well… as Will clearly & patiently explained all the "bells & whistles" on the vehicle & encouraged us to call or return @ any time if we had any questions or concerns. All in all, we had a very pleasant experience @ this dealership.Thank you for the positive review! MotorWorld would like to thank your family for your continuous business, as we would not be in business without our customers. We would love to welcome you back in should you have any questions or concerns regarding your vehicle. Thank you again and we sincerely hope you enjoy your Lexus- MotorWorld
Pleasant Surprise!
by newlexusguy on 08/19/2016Was pleased beyond expectations with the group from Motorworld Lexus. I was treated like "the good old days" with professionalism and courtesy. And except for the appraisal process of my trade-in vehicle, the salesman handled everything… from start to finish. For the first time in quite a while I walked out of an automobile showroom feeling like I was treated fairly and with respect and would be happy to recommend Motorworld Lexus to anyone.Greetings! Thank you for stopping by MotorWorld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Thoroughly Professional
by PoconoBill on 09/03/2015From the minute we arrived to the minute we left, we were treated with respect. This dealership is thoroughly professional as exemplified by our salesman, Jan. Negotiations were cordial and we were able to easily compromise. As a result, my… wife is a proud owner of a brand new 2015 Lexus RX 350. Do your homework, these folks will not be undersold!PoconoBill, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your wife enjoy your new 2015 Lexus RX 350! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again PoconoBill and have a great day.
new 2014 es 350
by JBFMTOP on 03/06/2015Purchase experience was friendly and professional - and more importantly no big full court press to buy the car!Thank you for stopping by MotorWorld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Lexus Purchase Experience at Motorworld Lexus
by gsk2 on 02/26/2015I recently purchased a new 2015 Lexus NX at Motorworld. I have to say honestly that from the start of "Hello" and to the "Thank Again" when leaving in our new car, what a GREAT experience! The sales person and mgr (Jim and Jim) did a great… job in making our visit and purchase experience very enjoyable and rewarding. The integrity and sincerity that was given to us is very rare to find today concerning car dealerships and their respective staff in my opinion. They always took the time to explain what they could do and always treated us with appreciation, honesty and respect. The Motorworld Company got it right in having people like this represent their name. Sincerely, Gary and ChristyThank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Jim and Jim lead you to your new 2015 Lexus NX, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at MotorWorld Lexus. Thank you again! [Reviewers name] and have a great day!
Great Sales & Follow Up Experience
by Lee2013 on 06/16/2014I wanted to purchase a 2013 Lexus ES 350, but they are a limited commodity being only one year old. I stopped at Motorworld and talked to Joe W. and Jim (manager) and was told that a car coming off the loaner program would be my best… bet. Lexus sells their loaners when they are about a year old and replace them. My car was damaged and I was a little leary of buying a car that was sideswiped by the previous driver. Motorworld gave me a very good deal and fixed the car so you would never know it was damaged. I am completely satisfied and they have been very accomodating with follow-up to make sure that I am.Greetings Lee2013! Thank you for stopping by MotorWorld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Sales people are rude and discriminate against women
by MadCPA on 10/11/2012updated 04/25/2025I asked to test drive an SUV and an AWD car on the lot and the salesman replied "Maam, I don't have time to drive you around while you decide what you like, are you looking for an SUV or a Car." He didn't get to drive me around in anything… because I took my money to the Infiniti dealer up the road. Where I test drove both and decided I still felt safest in an SUV.In response to the reviewers comments, MotorWorld would like to apologize for any inconveniences they had experienced during their visit. I urge the customer to please contact me at their earliest convenience so that I may further investigate. Shelley Puzzetti, Customer Relations Manager, MotorWorld Automotive Group, Inc., Direct External: 570-820-6962, Spuzzetti@motorworldgroup.com.
Customer Service made the difference
by jeanp1 on 01/27/2013updated 04/25/2025When I was shopping for my second RX, I contacted three dealerships. Carlo at Motor World was kind, helpful and gave us the time we needed. He was never pushy or tried to sell us something we did not want. We appreciated the friendliness of… all of the staff we met. I live 80 miles away, but would not hesitate to return; and I certainly will send friends to Motor World.Greetings Jeanp1! Thank you for stopping by Motorworld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
had a great experience purchasing my Lexus
by camzola on 12/20/2012updated 04/25/2025The sales person was exceptional with his knoweldge of the cars and his personnalitty. This is our second car that we bought from Motor world and each time the experience was great. CamWorld Class Customer Service
by kub1 on 03/30/2014updated 04/25/2025We recently bought a 2014 Lexus RX from MotorWorld. We were repeat customers, ready to trade in a 2008 IS250. For both transactions, Jack B was our salesman. He did an outstanding job. In short, we felt that Jack was knowledgeable, friendly… & honest. He made it feel like a win-win situation for both us and the dealership. The dealership had exactly what we wanted in stock so we were able to obtain the vehicle with no wait. Price negotiations were agreeable and they offered a fair price for our trade. We would strongly recommend this dealership & suggest that others personally request Jack. We were so satisfied, that a family member bought a similar vehicle one week after us!Great experience
by alex1212 on 12/23/2012updated 04/25/2025I was at MotorWorld having routine service performed on my 2008 Lexus. I was thinking I might want to purchase a new Lexus in the spring so I went in the showroom to browse the new models as well as to pick up a catalog. I was searching for… the catalog when a salesman (Carlo R.) asked if he could help. We began discussing the model I was interested in and his manner, personality, & knowledge impressed me. I told him I was going to discuss it with my wife & we might be back in a week or so to discuss options, prices, etc. My wife & I came back a week later and after we discussed prices & the trade value for our car we decided to make the deal. Carlo was extremely helpful, we never felt pressured, & the deal we ended up with was exactly what I felt would be fair (after I researched on the Internet). This was the fifth new car I purchased at MotorWorld. This was by far the best experience of all five. I felt very comfortable & relaxed dealing with Carlo.
Offering Pennsylvania drivers an extensive selection of new Lexus models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Aldo lead you to your new Lexus RX350, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at MotorWorld Lexus. Thank you again, and have a great day!
by fordofocala on 06/04/2017