Hilton Head BMW
Customer Reviews of Hilton Head BMW
Review type:
Automobile purchase from Hilton Head BMW
Unethical, inconsiderate, immoral dealership
by Unhappy Customer on 12/04/2024Zero Stars Should Be an Option! My husband and I trusted Hilton Head BMW due to their positive reviews, but unfortunately, we became victims of their deceptive practices. We purchased a car from this dealership, only to realize we were… sold a lemon. If your vehicle malfunctions or turns out to be defective, don’t expect them to take responsibility. Once they determine it can’t be fixed, they’ll charge you to take back their defective car. We have all the documentation to prove it. Avoid Hilton Head BMW at All Costs! Our experience has been nothing short of a nightmare. The day after we purchased the car, the check engine light came on. The motor shakes violently, and it’s painfully clear that something is seriously wrong. We’ve made multiple visits, giving them every opportunity to fix the issue, but the car remains broken. To add insult to injury, they refuse to take the car back unless we pay them $2,000! This outrageous demand shows a complete disregard for accountability and customer service. Their behavior is nothing but deceptive. Selling a defective car and refusing to make it right speaks volumes about their lack of integrity. If you’re considering buying a car here, don’t. Save yourself the stress, frustration, and financial burden. Hilton Head BMW cannot be trusted!Jennifer Armentrout, We are grateful for the opportunity to have been able to discuss your concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Steven Molthop General Manager smolthop@hiltonheadbmw.com
Greg
by Greglint on 06/08/2024Kristen was great, and took care of everything that I needed.best detail job ever!Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
They are liar
by 738383992 on 06/03/2024I went to get my car checked today and there was some minor problem somewhere. I had just gone to get it repaired and the reception lady told me that my total expense would be $600. It will not be more than that. But when she made my bill,… she gave me a bill of ₹9000. She said that this is a defect. It is mandatory to get this service done in your car and without doing anything she took $600 from me just for checking my car. While in the morning I had talked to them that they will solve all my small problems within $600.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize that you experienced this misunderstanding during your service visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at dhooks@hiltonheadbmw.com. Donald Hooks, Service Director
After reviewing your file, I see that you were only charged $478.01 and this included the oil service you requested. The $9,000 that was mentioned in your review was the estimate to complete all of the needed repairs on your vehicle after we diagnosed all of your concerns and completed the vehicle inspection. I would like to discuss this with you, please call me at 843-707-0422. Donald Hooks Service and Parts Director Hilton Head BMW 843-707-0422 dhooks@hil tonheadbmw.com
Service call
by Sherrie on 05/13/2024Robert and Kristen were excellent service reps. Info was relayed asap and explained in detail.It's fantastic to hear that you had a great experience and that Robert and Kristen provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW i8 service
by Ostranc on 05/02/2024Communication was great. Convenience was outstanding. Overall great experience.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Automobile purchase from Hilton Head BMW
by Gerry C. on 04/27/2024Recently purchased a BMW.Sales person was Kobey Dodge. She was excellent. Knowledge of the vehicle was impressive. She was very polite and extremely helpful in introducing us the our X-5. She walked us through personalizing our new… vehicle. She has been available for all our questions about all the accessories and paperwork since we needed follow-up. Best experience at a dealership since I started buying cars 60 years ago. Also appreciate the financial rep. Bob Despres for his knowledge and patience.That's wonderful to hear! Kobey and Bob provided you with an exceptional experience, from the purchase process to post-purchase support. We'll make sure to pass along your kind words to them. We're here to assist you and ensure your continued satisfaction with your BMW X-5!
Car repair
by Art Villani on 04/25/2024Excellent! service and personal care and attention to my needs.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Too easy!!
by James Ringgold on 04/16/2024My salesperson, CJ, was fantastic start to finish. He even offered to advise me as my original plan involved me purchasing a car at Carmax. But after selling my truck to HH BMW, and seeing a certified pre-owned BMW that I liked, I knew… that going elsewhere was a mistake. I knew it was different when CJ stated, "wherever you purchase the car, I am here to help in any way I can". He gave me the opposite approach from a standard salesperson as there was no pressure to purchase at all. It was exactly what i was looking for. No pressure, no gimmicks, everything was clear and upfront, and no surprises. And I didn't waste my entire day in the dealership. They have a very friendly atmosphere and this was the quickest vehicle transaction I've ever had. Don't go elsewhere.CJ and our dealership provided you with an exceptional experience! Having a salesperson who is clear, upfront, and not pushy is invaluable when buying a car. We're thrilled to hear that everything went smoothly and efficiently, without any surprises or wasted time. Thank you for the recommendation. Enjoy your new BMW!
Ms.
by Patricia on 04/08/2024Kristen, my service representative kept me updated on the progress of my vehicle repairs. She also informed me that my vehicle needed a new battery. I appreciate that she kept me informed via telephone calls and text messages,It's fantastic to hear that you had a great experience and that Kristen provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Parking Brake Repair
by csims1221 on 04/04/2024Brad at the service center is wonderful to deal with. Very honest and thorough in making sure my truck was fixedIt's fantastic to hear that you had a great experience and that Brad provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Awesome As Usual
by Maria B on 03/29/2024Kristen & the crew always make it a great experience to bring my car in. This time, some decisions had to be made, and she handled them like the pro I needed to work with: honest, practical, and friendly.Thank you for your kind words for our staff, we appreciate it!
A/C does not cooling
by AlexCaballer on 03/29/2024Customer service at Hilton Head BMW was very good, after diagnosis, a/c evaporator need to be replace, loaner was provided, repairs completed, thank you Kristen for your good service.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great
by MyBMWSUV on 03/12/2024Easy, on time and pleasantWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Awesome service
by SCHHI48 on 02/16/2024Took our 230i in for three year service. Had a couple of minor problems that I spoke to Pavel about. He was able to understand the problems and was able to get them clhandled properly. He communicated with me a couple times during the… day with status. Was a pleasure working with him as he seemed to really be committed to providing quality support.It's great to hear that you had an awesome service experience with Pavel at the three-year service for your 230i. Providing quality support and effective communication are crucial aspects of customer service, and it's fantastic that Pavel excelled in both areas. Safe travels, and thank you for taking the time to share your positive experience!
Emergency service
by Larson419 on 02/12/2024Battery needed replacement quickly. Pavel made it happen without a hitch on a Saturday. Well done Pavel.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
2012 BMW 650
by Rlanemd on 01/28/2024updated 02/05/2024I brought my 2012 650 that I bought from Carvana in for a couple of defects I noticed. Kristen, my contact in the service department, was fabulous. She negotiated fully with Silver Rock, kept me informed nearly daily, and coordinated the… repairs needed. I did not meet any of the technicians, but hats off to them for finding some defects I had not detected and for repairing everything so well. I am very pleased.It's great to hear about your positive experience with Kristen and the service department for your 2012 BMW 650! Kristen's effective communication, negotiation with Silver Rock, and daily updates were appreciated. Kudos to the technicians for identifying and repairing defects, exceeding your expectations. We're pleased to have met your satisfaction with the overall service.
Best Experience!
by Max Gregori on 02/01/2024I worked with Stephanie Sullivan, and she listened all the way and got me into my dream car! The process was super smooth and we had a couple extra hurdles with my situation to which Stephanie had the solution. Also, the BMW Genius Ronnie… Charpie set me up so I knew every inch of my new car before driving off the lot.It's fantastic to hear about your positive experience working with Stephanie! It's great that she listened, addressed any challenges, and helped you get into your dream car. The smooth process and the assistance provided by Ronnie, the BMW Genius, in familiarizing you with your new car, are excellent touches to the overall experience. Enjoy driving your dream car, and thank you for sharing your positive experience!
Oil change
by Ebgruss on 01/22/2024Great price. Terrific review/video of underside.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Jennipher on 01/18/2024Robert Barnes was my service adviser. He was extremely helpful in my service appointment.We're glad to hear that Robert, your service adviser, was extremely helpful during your service appointment. Providing excellent service is a priority, and we appreciate your positive feedback. We're here to assist you, and thank you for choosing us for your automotive service needs!
Awesome Service Dept
by Patrick5870 on 01/15/2024Had a cracked windshield in my new X5. Service Dept was easy to reach, part ordered, loaner car provided and install done in a timely manner. Service advisor was awesome!!We're pleased to hear that our Service Department could assist you promptly with the cracked windshield in your X5. Providing a loaner car and completing the installation in a timely manner is part of our commitment to excellent customer service. Thank you for choosing our service!
30K Service
by Service on 01/12/2024Service met expectation...disappointed there was no loaner car available...We are thrilled to hear that we met your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
At Hilton Head BMW we have a complete lineup of new and used cars for the Bluffton, Savannah and Beaufort region, and our customer care continues long after you buy or lease a BMW - thanks to our dedicated car service and auto repair team. Hilton Head BMW makes the process of securing BMW your next vehicle easy for you. Stop in and see what makes us different!
Perhaps the biggest reason so many drivers choose Hilton Head BMW is for the fact they know their search ends here. Couple our professional yet approachable staff with our vast BMW lineup and you're destined to find exactly what you're looking for. To explore our winning assortment first hand, visit us and, remember you can always do some pre-buy research on new BMW models online.
We can admit it, used cars and particularly used-car salesmen have a bad rap. Hilton Head BMW is here to give you a pleasant surprise and help put that tired old stereotype to rest. We believe that while a car may be used, it should run like new.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's wonderful to hear! Kobey and Bob provided you with an exceptional experience, from the purchase process to post-purchase support. We'll make sure to pass along your kind words to them. We're here to assist you and ensure your continued satisfaction with your BMW X-5!
by Sara Thurston on 04/30/2024