Rick Hendrick BMW
Customer Reviews of Rick Hendrick BMW
Review type:
Thank you, once again
Thank you, once again
by Bradcyn on 10/03/2023Wow! The team at Rick Hendrick BMW does it, again with hiring amazing staff for their sales department. Sam Morrow is a wunderkind when it comes to his knowledge of all vehicles, not just BMW. But that knowledge about all vehicles helps you… find the perfect car for your interests, needs and budget. He doesn’t pressure you, but his excitement about the driving experience seems to mesh well with your own personal experience while you’re driving. But more than that, he has an answer for all of your questions. Not once did we hear, “I’m not sure. I’ll have to look that up/ask someone else.” That confidence comes from doing his homework and knowing the product - each product - whether it is a BMW or not. That confidence translates into very positive experience from test drive to driving off the lot in a new BMW. You will leave the lot in a new vehicle knowing that you have made the best purchase decision possible and you will be thrilled with your purchase. Sam, along with New Car Manager Alex Greene, make coming and going from Rick Hendrick BMW a fantastic experience that you want to share with everyone.Bradcyn, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!
Great Job!
by 2013 740i on 08/03/2023Been coming here, off and on, for 12 years. Honestly, several years ago i had some issues with this dealership. Had some work done and they actually left tools under the hood and some of the engine covers were not completely installed.… Also, some of the associates were borderline rude and they looked overworked. This time around, great attitudes, knowledgeable associates, repair completed with a complimentary car wash...which i didn't get last time. Great Job!2013 740i, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New BMW
by Fletcher on 07/28/2023Sam Morris, Joshua Granlund and Strom made the sale effortless they were very knowledgeable wonderful employees!!Hi Fletcher, thank you so much for your positive comments about Sam, Joshua, Strom, and our team at Rick Hendrick BMW! Our team strives to provide an excellent sales experience for all of our clients. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
manufacturer recall BMW X3
by michael on 07/20/2023took vehicle in on time for 8:30 appt for recall notice and left vehicle stating I would pick up at around 3 PM and was assured that it would be ready. I was asked if I wanted to wait but I had arranged for a ride and declined. I was there… at around 3 but did not get my vehicle back until 6 PM.Hello Michael, we appreciate you taking the time to leave us this feedback. We make every effort to finish vehicles in a timely manner and we are sorry to hear you had to wait. We appreciate your patience. We do hope to be of service to you in the future. Have a great day.
ADAM BALLOU sales advisor
by Hopsing on 07/12/2023Adam is a very knowledgeable BMW salesman, he was very helpful in the purchase of our new X5 BMW. The man was sincere and very honest.Hopsing, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Feel free to reach out to us if you need anything. Have a wonderful day.
My wife and I enjoyed the whole experience of buying our BMW from HENDRIX and ADAM BALLOU. The dealership was clean , the people friendly, and Adam was knowledgeable and fun to work with while purchasing my wifes new BMW X5.
New car x5
by Carolina on 07/03/2023End of month best deal timeHello Carolina, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding!
by Frankzilla on 06/27/2023Rick Hendrick BMW Charleston is outstanding, the Sales, Service and Parts departments are the best in the business!Frankzilla, it's experiences like yours that really keep us motivated! We hope you have a great day!
Good work, Poor clean up
by RodTeeBmw on 06/21/2023Job was done great, radiator replacement but smelled coolant residual for two days, looked under hood coolant splatter and dry spots. Could have at least cleaned under the hood after work completed. And my engine cover is busted up as well.We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sheila Thomasson at (843)402-6594. We look forward to hearing from you soon.
2023 BMW X3
by Corinne on 06/19/2023I had an absolutely amazing experience working with Hendrick Automotive Group! They are all very professional, extremely helpful, and just pleasant all around. I worked mostly with Sam and I couldn’t say enough kind things. I love my new… car.Corinne, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick BMW. We do hope we can be of assistance in the future. Take care!
Service-oil change
by Mike Walters on 06/14/2023Mr. Taron Graves-Service Advisor was courteous and prompt. He is always friendly to me and keeps me informed on the service of my vehicle. Sending a huge shout out to Taron and the auto mechanic that worked on my vehicle. See you soon for… my next schedule maintenance! Mike WaltersMike Walters, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Owner
by Berrykip on 06/10/2023Was helpful even without an appointmentBerrykip, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out! Have a great day!
Excellent service
by Anthony on 05/27/2023Took care of all service requirements as per my service contractAnthony, we are glad we could help! If you have any further questions, please don't hesitate to reach out! Have a fabulous day!
Service 2018 X5--May, 2023
by Jeff Bixler on 05/17/2023Prompt, courteous, professional. Kept me informed on progress.Jeff Bixler, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Service Mgr
by Dcarey459 on 05/16/2023Wasn’t happy with pricing after I left he made me very happyDcarey459, we are so happy to read such a great review about Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome experience!
by Diego N on 05/10/2023Steven H. made the buying process easy & smooth! Definitely recommend him.Diego N, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW
Rick Hendrick BMW Charleston
by Charleston on 05/02/2023Tom Heater listens to you and makes buying a car the most simple of processes!!Charleston, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brakes
by Hendrick on 04/25/2023Very pleased with brake replacement service and the time it took to complete.Hendrick, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
Service Advisor
by Larrych on 03/22/2023Service Advisor John Jovaneli devoted his time and effort to assist me with handling matters connected to the disposition of my BMW x-3 after an accident in Charleston, SC. I live in Charlotte, NC and was visiting my daughter in… Charleston. He helped coordinate communications with Insurance, towing, and collision repair facility for me, and I greatly appreciate his concern, especially since I am 200 miles away. Thanks John.Hi Larrych, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome Service
by studriver on 03/16/2023Awesome service and loaner experience. Taron and Morgan did a great job. Steven the tech left me a wonderful video of the condition of my X3 M40i.Studriver, we are so happy to read such a great review about Rick Hendrick BMW! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic service
by Davidwb on 03/14/2023Top notch service during the buying process. I’ve purchased many vehicles over my lifetime at many good dealerships in a number of cities, and this buying experience was the best.Davidwb, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fantastic purchasing experience at Rick Hendrick BMW in Charleston, SC!
by CMDavis on 02/18/2023Our sales associate, Keaton Adams, worked with us patiently for months to find exactly the right vehicle. He also came in on his day off to oversee our delivery. We also got excellent assistance from associates Oliver Souris and Joshua… Granlund. A seamless team!Hello Cmdavis, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope to see you soon!
Bradcyn, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!
by Sheila Thomasson on 10/10/2023