Rick Hendrick BMW
Customer Reviews of Rick Hendrick BMW
Review type:
Thank you, once again
Poor Service Repair and Customer Service
by KendraW on 11/15/2018Dustin short and seemed disinterested in my concerns. My window and lock needed repairs and now my speaker in that same door rattles. I paid $650 for this repairs. Upon picking up my vehicle, Dustin explained that he was undergoing a… medical situation in which he has to get his blood drawn. Maybe that was the reason for his poor customer service. Nevertheless I've incurred additional problems from this repair.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (843) 261-5760.
Rick Hendrick BMW
by Happy Owner on 11/14/2018Terry Troutman was very helpful in finding a new tire to replace the flat on my wife's 2019 BMW x3Hi Happy Owner, we are very happy to have provided you with such a positive experience! It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW
Made car buying a pleasure
by Neil_Wh on 11/13/2018I want to thank Bill, Joshua, Tune, and Marcus for treating my wife and I with respect as we purchased our new BMW last Friday. My wife has long expressed a desire for a BMW and the picture of her standing by the car was worth a thousand… words. She's a very happy lady! Oh yeah, I'm going to enjoy the car as well. NeilNeil Whitman, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! We're so happy we were able to help you out! I know Bill, Joshua, Tune, and Marcus will be thrilled to know we provided such a wonderful experience for both you and your wif e! Please let us know if there is anything else we can do for you; we are more than happy to help. Have a great day!
Routine Oil Service
by goirish on 11/12/2018Excellent service. Timely check in. Car completed in timely manner. Recommended cabin air filter change.Goirish, we are glad we could help! We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Regular service
by Hendrick on 11/12/2018Everything went smoothlyThank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bob Peterson
by Peterson on 11/02/2018Young salesman Walter was Great, new the answers or got an answer. Worked out the Deal in no time. At 2pm he took the car for cleaning and gas, said he would let the financial manager know we were ready. ALL WENT DOWN HILL FROM THERE! You… have a serious middle management problem, pecking order with younger sales people. Waiter 1 1/2 hours to pay by cash for the car. All 3 financial managers were playing games. I just had heart surgery and had to walk from the lower show room to pay for the car. Financial managers were to busy, but saw NO one else buying a car. I think this purchase was the 42 or 43 car I have bought. traveled for business for 40 years. Average around 60,000 miles a year.Hi Peterson, we appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (843) 261-5760.
Customer
by Kellysaloha on 11/02/2018The team in the pre-owned division went above and beyond to make sure I got the vehicle that was perfect for me. Everyone involved in the process was polite and helpful. My experience at Hendrick BMW far exceeded my expectations and I will… gladly recommend them to my family and friends. A big thank you to Will, Todd, Terry & Greg for making it happen.Hi Kelly Davis, thank you so much for your positive comments about Rick Hendrick BMW! We're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a ca ll or stop by. Have an awesome day!
Zeh Wellington
by ZWellington on 11/02/20181-My trade in price for my Honda Accord was miscalculated, so I am responsible for the balance 2-I asked for the navigation card that was missing from the car, when I returned to the dealership, the salesman said that he "forgot" but would… check it out - 2 weeks later .... no call or reply 3- I would like to compliment the dealer that was in training - I believe his name was Vince (an ex-policeman who was new to the dealership) - he was very friendly and assisted me when the other dealers were "busy" even though I was the only customer in the dealership at the time.Zwellington, we really appreciate your feedback! Thank you again for taking the time to let us know how we did. We will use your comments to improve our processes. We do hope we can be of assistance in the future. Take care!
Best Car Buying Experience Ever
by spgrovessr on 06/21/2015In the "game of life", buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It is a necessary evil which must be done. Moreover, its… something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he built the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umuts calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we werent taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicles status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicles ins and outs and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wifes level of satisfaction. Just like most people, we have purchased a number of automobiles in our lives both together and separately for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. Our experience was so amazingly pleasant, we have both recommended Umut to several of our friends, family, and co-workers. I am actually looking to purchase A BMW of my own and have been back to the dealership on several occasions. Finally, not only was Umut a refreshing change to what we expected, but all of the personnel we came into contact with at the BMW dealership were very accommodating, very professional, and very pleasant. I doubt we will be going anywhere else now or in the future.One of the best car buying experiences I've had
by Robert_town on 07/22/2014Suprised how easy it was to buy from them. I wasn't thrilled about going though the car buying experience again when I decided to upgrade from my Mercedes. My SL500 was getting up there in miles and age and it was time to upgrade. I found a… BMW 640 online, got a quote, asked them to hold it till the next night, came in an bought. Pretty straight forward. I got more for my SL500 than I was expecting. Overall it was a great experience and not the old car sales experience I was expecting. Very professional experience. I've already recommended them to two associates who also bought there and had great experiences. Highly recomended if you want to be treated like a professional and not a "prospect" Nice jobHorrible Experience in Charleston, SC
by mwagner11 on 09/16/2012updated 04/25/2025I buy locally. I've bought 4 cars from Rick Hendrick's BMW of Charleston. This summer, as usual, it should have been an easy, straight forward process. I'm an easy buyer...same car, not particular about the color, have just 1 or 2… requirements. Not fully loaded, black interior, no white car. Normally I buy a car in 1 visit. It took me 6 visits before I realized I would never buy a car at this dealer again due to the new Sales Manager and new sales associates. Now remember...I'm a 4 time loyal BMW customer. They wasted my time, visit after visit, with high pricing, deals no where near they had to be to be competitive, condescending behavior to a female buyer, and just a horrible experience. My last visit did it ---they baited me into buying a 5 series when I always wanted a 3 series, offered a deal I could not refuse, then when I went to sign the papers, and simply look at the car, they told me the deal expired (in less then 24 hours) with no notice of such. They wanted MORE money down. They also make a lot of money on the back end, making up frivolous claims about the condition of the car you turn in. I went to 3 dealers who told me I owned "nothing"...when this dealer wanted $1,500. Don't waste your time. There's a great dealer in Columbia, SC...they meet all of my requirements via phone on my drive up and were a joy to work with! Never waste your time with Rick Hendrick's group and the arrogant Sales Manager.We were very disheartened to learn of the issues surrounding your dealings with our dealership. We strive everyday to live up to and exceed our clients expectations and we do apologize that we fell short with your experience. Bennett Gault, our General Sales Manager, would very much like to speak with you regarding your visits. Please contact Bennett at your convenience at (843)763-8403.
Bradcyn, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!
by Sheila Thomasson on 10/10/2023