Customer Reviews of BMW of Columbia
Review type:
Great sales and company staff!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Service
by Michelle on 01/22/2024Austin was very professional and helpful. The service was quick and painless.😊We're delighted to hear about your positive experience with Austin! It's great that he was very professional and helpful, and we're pleased that the service was quick and painless for you. Thank you for choosing us, and we look forward to serving you again in the future!
Friendly
by ChrisB7 on 01/22/2024Great and easygoingWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Owner
by bmwcustomer on 01/20/2024Always the best service! Quick, thorough, professional, answered all questions and concernsWe are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Review
by K Chappell on 01/15/2024Anthony did an excellent job at getting my car in and out for service. He communicated effectively throughout the process and was very pleasant to work with.We're delighted to hear that Anthony did an excellent job getting your car in and out for service. Effective communication and a pleasant experience are key aspects of our service, and we're glad Anthony delivered on that. Thank you for choosing our service, and we appreciate your positive feedback!
Awesome!
by Timothy on 01/12/2024Although it was 2.5 hour wait, I was pleased with the customer service from Kyle.It's fantastic to hear that you had a great experience and that Kyle provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Outstanding Customer Service
by Sandra L. on 01/09/2024I purchased a new vehicle from BMW of Columbia and the friendly, knowledgeable and accommodating staff made the transition easy and stress free. After driving an Acura for 20 years, I'm glad I made the switch! Thanks again for everything!Congratulations on your new BMW! We are thrilled to have provided you with a friendly and knowledgeable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW of Columbia
by Scott B on 12/31/2023Yelson of BMW of Columbia is exceptional. His service of my vehicle went above and beyond expectations. He and BMW of Columbia have my highest praise.Yelson from BMW of Columbia seems to have made quite an impression with exceptional service! Going above and beyond expectations really shows dedication. We appreciate your business. We are excited to help you in the future.
Service experience
by L Turke on 12/26/2023Other than the long wait due to overbooking, we always receive the best service.It's excellent to hear that the service itself is top-notch, though we apologize for the frustration with a longer wait due to overbooking. We appreciate your business. We look forward to assisting you in the future.
Great Experience
by The Lewises on 12/09/2023Zeke was fantastic. We got a good deal on a trade in. No pressure or gimmicks.It's great to hear that Zeke provided such a fantastic experience! Getting a good deal on a trade-in without any pressure or gimmicks can make the car-buying process much more enjoyable and stress-free. Congratulations on your new vehicle! Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Great experience
by WAF1995 on 12/09/2023I loved how they videoed it and went through the needs with me. I will be back.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Consistently great
by Neal Hill on 11/30/2023I have not had a single bad experience at this location. As a matter fact, they always go above and beyond to exceed anything, but I am expecting.It's wonderful to hear that your experiences at BMW of Columbia have consistently exceeded your expectations! When a service consistently goes above and beyond, it truly speaks volumes about its commitment to customer satisfaction. Thank you for your business!
Excellent customer service
by KatheyH on 11/30/2023Really enjoy the service department at BMW of Columbia. Kyle and Aundrea and of course the service manager always are concerned about your experience with their service as are the technicians, Stanley is my guy! These guys are like… extended family and friends, very professional, and I always enjoy working with them when I need service.It's fantastic to hear about your positive experience at BMW of Columbia's service department! The care and concern shown by Kyle, Aundrea, the service manager, and the technicians, particularly Stanley, towards your experience truly reflect a customer-centric approach. Building a relationship akin to extended family and friends speaks volumes about our professionalism and the rapport we establish with customers. It's wonderful that you feel comfortable and satisfied when working with us for service needs. Our dedication to providing exceptional service is evident in the experience you've described! Thank you for your business!
Regular Oil Change
by Michelle on 11/30/2023No problems with this visit other than the fact that the heat in the building seemed to be on the fritz and it was COLD.Thank you for taking the time to leave us a review! We apologize for the heat. We appreciate your feedback. We look forward to your business with us again!
Oil change and Tire repair
by CoreyB10 on 11/29/2023I took my car to the dealership at 8 AM and instead of them doing the oil change that I requested and diagnose why my tire was leaking air, they decided to do all these other things to try to give me a $2600 bill and then when I asked them… to try to see if my warranty will cover it, nobody answers the phone for me. I literally got switched between five different services, advisors and less than an hour and a half of trying to call on the phone and nobody has responded to me or done what I asked.Service/Maintenance
by Harper James on 11/28/2023BMW appointment was easy to make, appointment was ahead of schedule, and I was notified promptly of service being done.We are thrilled to hear that you had an informative and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car Service
by Toyafurbush on 11/26/2023Charles was extremely helpful when it came to servicing my vehicle. He offered good recommendations and so I am getting things fixed.That's great to hear about your positive experience with Charles! A helpful service advisor who offers good recommendations can make a significant difference when it comes to vehicle maintenance. It's excellent that his suggestions led you to get the necessary fixes done for your vehicle. Thank you for your business!
Service advisor- Demetris Pearson
by Customer on 11/22/2023Demetrius was a big help in getting my car in to be serviced. Was extremely pleasant and very willing to work with me.Demetrius is a great help! It's fantastic to hear that he was not only pleasant but also willing to accommodate your needs for servicing your car. Thank you for your business!
First X4 Service
by L Johnson on 11/20/2023The 1st service on my 2023 BMW X4 that I purchased Dec 2022 with 2 miles on it. Now 8000 miles later I was advised that the tires are at the midway point which was pretty concerning. No, hard driving typically its driven-on average twice a… week and kept in the garage. After talking to the service advisor about it he made a few calls, and the end result was that the tires lifespan is 16000 miles. I’m disappointed that the tires on this new luxury vehicle will need to be replaced every 16 months for an average driver. Not quite what I expected from BMW such a high-quality vehicle with questionable tires. Folks should probably know before buying what the maintenance cost would be upfront. Not sure if a tire package would help offset the cost. I have already had a tire replaced due to a bubble on the sidewall at about 2000 miles in. It cost me $550 dollars for a new tire I had suspicions that it was a defect but was told that Bridgestone probably wouldn’t honor it and my warranty did not cover it. After this latest news I’m more incline to think this is a tire issue….. However, I did have an awesome service advisor Demetris who did his best to get me answers even though I wasn’t completely happy. He gets the 5 stars.. His customer service skills served him well and I am sure many other customers feel the same.It sounds frustrating to encounter tire wear issues on your 2023 BMW X4, especially considering its relatively low mileage and your driving habits. Tire longevity can indeed vary depending on various factors, including road conditions and tire brand or model. Your positive experience with Demetris, your service advisor, is commendable. Excellent customer service can alleviate some of the frustration associated with unexpected vehicle issues. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Expected better and honest service
by Shonda S on 11/19/2023Continually received misleading emails for promotional discounts and after calling dealership confirming discounts on services needed was ensured discount could be used. The day of service was advised unable to be used. Additionally,… issues with TPM AFTER getting a tire changed due to fire run flat being changed. The car was working fine and alerted me tire pressure, after having the tire change left dealership and TPM no longer worked. I returned to dealership 2 days later to advise of issue and possible incorrect connection and was quoted $300+ for bad TPM . No mention at the time may be able to use warranty. Months later, purchased 2 more tires and asked if I can get TPM. Was advised would be cheaper sinve tires service was advised cost would be $189. When service was completed for tires TPM light still on. Took back to dealership minutes later. . After asking why service wasn’t completed was advices $189 was not the correct price as adviced by service employee. When I asked about warranty was advised warranty will cover but now all 4 TPM s need changing however, labor costs so expensive will still have to come out of pocket nearly $500 just to cover service. Taking car to another dealership just so that I can use the warranty without having to come out of pocket and to verify all 4 sensors are in fact faulty because again, they were working when I took the vechile in. Highly disappointed in service, misleading coupons, and incorrect quotesService Dept provided unsatisfactory service
by EWilson on 11/17/2023service advisor Tony failed to keep me updated on my car repair progress and when he knew he would be off, he didn’t have anyone handle tit for him. My car was there for over 2 weeks and the service manager Yeltsin is the only one who… provided quick and satisfactory responses. The Loaner car that was brought to me after my car wasn’t fixed in a week had major problems with the brakes and auto correct on steering. I did not feel safe driving and told Tony twice. He did nothing about it. It should never have been loaned out in that condition. I want notified that my car was ready and wasn’t aware it until I called for update. It sat there for over 24 hrs ready to go without notification to me.Solid…with a catch
by WSlice937 on 11/13/2023I had a routine oil change service and I asked them to check a wheel that may need rebalancing. Matthew was my service advisor and he was polite, knowledgeable and thorough. They did the service and checked the wheel. They ended up… rebalancing all 4 but just charged me for 2. The catch is I was there for 3 hours. Expected it to be 1.5 or 2 hours. My only suggestion is to ask about the time but give yourself a bit of extra time. It would have been helpful for planning purposes if I would have known. 3 hours seems a bit much for an oil change and tire balancing.Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds General Manager (803) 404-5400 samreynolds@Group1Auto.com
At BMW of Columbia we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. We have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new or used BMW vehicle around Lexington SC, Sumter, Chapin, Irmo & Camden, stop by and we will do whatever we can to get you into the car you have always dreamed of driving. Feel free to give us a call at the number above and we will do our best to serve you.
We want to make the buying experience for our customers easy and hassle free which is why we take pride in being the dealership in the Lexington SC, Sumter, Irmo & Camden area that makes this as simple as possible for you. If a used car is what you are after we have a large inventory from some of todays top manufactures.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by Customer Service on 04/02/2024