Customer Reviews of Jim Hudson Toyota
Review type:
Great Car buying experience
by Susanne on 08/14/2023
It could not have been more seamless and easy process. Christine made the process very pleasant experience. Her attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
37 reviews
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Greatest Sales Experience
by Fatcyat on 08/15/2018They did everything promised. Experience it once and you will never forget it and I have and will always do business with them.Highly unprofessional owner & sales organization!
by am4tide on 04/18/2016I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my… buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...Very Satisfied with Jim Hudson Toyota
by RegBelcher on 12/04/2015I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair… price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf. This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.Honorable Local Dealership
by dizbiz on 10/25/2014updated 10/30/2014I have dealt with Jim Hudson Toyota and salesman John R. I have received nothing but excellent service from both sales and service. Would not use any other dealership. Just bought a 2015 Rav 4 and love it!Thank you for visiting Jim Hudson Toyota and taking the time to write this excellent review. We also appreciate your kind words about John. Were lucky to have him. One of our main goals is providing friendly and helpful service, so were pleased to hear that you received nothing less. Please dont hesitate to let us know if more automotive needs arise. Enjoy your new Rav4!
BlindCpl
by tclinds on 08/26/2010Jim Hudson Toyota / Scion far exceeds the standards of how a business should be run. When there was a recall on our vehicle, not only did the give us a car to drive, but did a full detail on our Toyota when it was repaired. My wife and… I decided to purchase a new Toyota Sienna, trading in our 4Runner. The staff was completely Professional and courteous. They were more than fair with the trade value and received a very Great price on the Sienna. The whole process was excellent. So much so, that I told my family members about the deals and the dealership. Since I bought the Sienna, my family has bought two new Toyotas. We could not be happier with the people there as they treat you like part of their family. It is good to know that when you need a friend, you can count on them. Jim Hudson Toyota / Scion is a freind to our family!After they get your $$ they don't care anymore
by rwsc on 08/19/2010They had the car I wanted and the price was fair, but they kept me waiting for a few hours after we agreed on a price. I didn't think I was ever going to get out of the place. BTW, I paid cash so there were no financing issues. Then a… few weeks after the sale there were a couple of minor issues I wanted them to deal with but they were rude and mostly uncooperative. After they get your money they don't care anymore. Because of their crappy attitude, I probably won't even take my car back for servicing, I'll take it to another dealer instead. It is unlikely I will do business with them again.Great Service.
by icannotbelieve on 08/07/2010A+ Service every time! I get my car serviced regularly every 5,000miles at JHT. They give me a promise time when the car will be complete and have never been late. They have never sold me anything that i didn't really need, and If i did… they would actually show me and tell me why. Which i personally like. Also the techinicans/service advisors are very kind, every time I had a question they were more then happy to thuroughly inform me until i could understand. I have nothing but good things to say about this toyota dealership. Thanks fellas!Inspect vehicle thoroughly before buying
by budgdawg on 07/10/2010I recently went to Jim Hudson Toyota (from 4hrs away in NC) because they had a vehicle i wanted that i hadn't found anywhere else. I got this long story about how they only have the finest preowned vehicles on their lot and those that don't… meet their specs are sold at wholesale auction. The salesman, J. HUTTO, told me they had inspected the vehicle and everything was up to par. I specifically remember him saying they had put brakes on because they didn't meet standards. About a month after i got home, I was putting a ball in the reese hitch and noticed a rust bubble. I put the truck on a auto lift and was appalled. The entire bottom side was a rust bucket. I pulled the wheels off and the rotors were almost rusted in two! I've had to trade and take a significant loss because i was scared for my wife and child to ride in the rust bucket. If this vehicle met their standards, i'd hate to see one that didn't.Just because you have a concern with the vehicle does not mean it was the dealers fualt. Every car has a saftey inspection. "Rusting" on the rotors is normal and will not result in failure. As rotors are actually made to handle rust. Therefor they rust everyday (for your knowledge) and in no possible way can rust "in two". You as a "buyer" should inspect a vehicle before purchasing anyway. Just because you have a concern doesn't mean it's a problem, sir. I believe Jim Hudson is #1 In Customer Satisfaction. When i purchased my vehicle I asked if i could see it on a lift and they were pleased to let me. Sorry you don't know how to buy a car.. Or write a review for that matter.
WAY OVER PRICED! RUDE REPS!
by scrick on 06/25/2009I have purchased two new cars in the last two years, each time I go to Jim Hudson and after 20 minutes I go to [another dealership] and make a deal. Jim Hudson's vehicles are always marked up 3k to 5k more. The first time I went and tried… trading in my 4Runner, and they offered me 12k for it. The sales rep told me take it or leave it. I laughed, and told them [a second dealership] offered me 18k. I went to [the previous other dealership] and they offered me 17 1/2k. The second time I was rushed by two reps before I took 2 steps out of my car. I asked about a Rav4 for my wife. When they showed me the sticker price, I laughed and told them straight up "You can go to [the other dealership] online and get it for 4k less before rebates". They said that wasn't true. So I left. I will never go back.wOULD NOT BUY ANYTHING FROM HERE!!!!!!!!!!!!
by beatfla on 02/25/2009What a bad dealership I wanted a curtian kind of truck, with limited features but they were not willing to go out and find it online had to go to a smaller dealership to get what I wanted. I guess they dont need the little person anymore… now that they have all these Fleet contracts.Worst Customer Service at Jim Hudson Toyota
by dminjur on 09/17/2007We went to Jim Hudson after getting a quote for Toyot Matrix '08. The price offered was good so we went there and after test drivr, the salesman we dealt with sprang a jolt by saying the price will $1000 more than quoted because it was some… computer mistake. They were not able to keep up there word for a day. We were shown the door at the end of this nasty treatment. I wish Toyota cancels dealership with such people.Experience it once and you won't go back
by cbhopk44 on 08/16/2007From salespeople to upper management (including Jim Huidson himself) they could care less attitude if they help you or even sale you a car..when we finally got in contact with Jim Hudson he wanted to know what we did and where we worked… ,like if we didnt meet his qualifications we could drop dead. I hope this review will cause you not to buy a car from Jim HudsonXtravagant fees
by rockdoggy on 07/29/2007I went in to look at the Scion TC. The one thing I noticed was the an added fee for Southeast Toyota Distributor, a whopping $715.00. The Scion I drove was a manual with added options: Upgraded radio (an aux input for $389), tinted windows… and a very small plastic spoiler that looked like it was glued to the car. These three options came to over a thousand dollars. When I first asked about the window tinting, the salesman told me that it was in the window and not a film. But after he opened the car up and we were ready to take a test drive, on back of the window sticker it said in big bold letters not to use a razor on the window because it would damage the tinting. Come to find out it was a film applied to the inside of the window. Salesman caught in a lie just shrugged it off. There was a big sticker on the window talking about a special sales event. I asked if there was a sale on this vehicle. Nope, cost was already at a "pure price" as told by another sales person. On the way back from the test drive the salesman asked: "so if we can get right on the numbers will you buy the car today". At that point I asked which numbers were negotiable. Answer None!! Take it or leave it. I asked about the Southeast Toyota Distributor fee and what states that applied to. The salesman told me: "We there is a rumor that if you buy a Scion in another state that does not have the fee then we will not service your car." Finally when we got to back to the dealership I asked about any other fees. Why yes, a documentation fee to the tune of $289. So Full MSRP, additions I didn't care for plus an added $715 and $289 in fees. I left with out buying the car though I liked the car, I didn't like the either the salesman or the added fees. Ended up being over $19,000 for a car with a msrp of $17,000. If I buy one, I'll probably go out of state and avoid the fees.Great experience
by edmo3 on 11/09/2013updated 04/25/2025Purchasing a car through Jim Hudson's dealership was about as easy as it gets. My salesman Ted was informative, helpful, and responsive when I called.Great Place and Fantasic People
by iliketurtles on 04/28/2011updated 04/25/2025The price we received was $1500 better than the next best Toyota store. Larry K and John R were so helpful. I listen to WMHK and there is a Christian atmosphere there. Not the riff-raft we found at other dealers we shopped. Service is… great. Will be back soon.Uninformed
by carguy170 on 12/05/2012updated 04/25/2025I requested information on a vehicle and they sent me numerous emails with NOTHING TO DO WITH THE CAR. I was so irritated because I just wanted to see what the price would be!
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About our dealership
Here at Jim Hudson Toyota near Columbia, our mission is to deliver an unparalleled car buying experience. Our friendly and experienced team is here to help make it as easy as possible for you to get behind the wheel of the new or used vehicle you’ve been searching for. Customer service and satisfaction is our top priority and because of this, our car dealership is a multi-time winner of the Toyota President’s Award, an honor we take very seriously. Along with becoming your go to local car dealer, we also have a strong belief in giving back to the Irmo area community and we’re proud to work with and support many local charity organizations.
What sets us apart
Jim Hudson Toyota is a J.D. Power 2024 Dealer of Excellence for the Customer Sales Experience
Amenities
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish
Hi am4tide, Thank you for your feedback, we appreciate you writing about your experience. Whether we see and interact with you at the dealership, or on the internet, or on the phone, we strive to give all our customers an experience that is pleasant and convenient. We recognize how precious our customers time is and try to show our appreciation by being upfront and honest. Please contact me when you have a chance so we can discuss your experience. Thank you, Madison Gantt mgantt@jimhudson.com
by jimhudsoncars on 04/20/2016