Customer Reviews of Myrtle Beach Chevrolet
Review type:
2024 Chevrolet Traverse
2024 Chevrolet Traverse
by DavidG1993 on 08/07/2024updated 08/16/2024Andrew was very helpful in helping us find our brand new chevy! We went in not knowing what our options were and he made the entire process very easy and understanding. We had a trade in that we were offered considerably less at other… dealerships and we are thankful for the offer we accepted from chevy. Darrell also helped so much with getting us the best rate that fit our budget. All in all it was the best car buying experience I've ever experienced. I will most definitely be back for my next car purchase!We're happy you found our staff to be so supportive during your experience here at Myrtle Beach Chevrolet-Cadillac. Thank you again for choosing Myrtle Beach Chevrolet-Cadillac and we hope to see you again.
New To The Area
by NOBLEONE on 02/23/2024The service department was easy to set up appointment and confirm date, time, and desired service of my 2013 Chevy Volt. Everything went smoothly and in a timely manner.We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Service
by Barbara on 11/13/2022Very quick and friendlyBarbara, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
Owner
by Melvin sr on 05/25/2022Was serviced at the appointment time. The staff was courteous and knowledgeable. The dealership was pleasant and clean.Service
by Scott Zimmer on 05/09/2022It was easy. Made an appointment and dropped the vehicle off they called when it was done.Vehicle Purchase & Service was great1
by AnthonyC on 02/21/2022I walked in to look at a vehicle that was used and unfortunately it had just been sold. My Salesman, Fernando Flores, was amazing! He asked me a few questions and quickly knew what I was looking for and found me a PERFECT SUV! I could… not be happier with Fernando’s service & demeanor as he is calm, friendly, genuine, professional, and trustworthy! His communication is also great! If you are looking for a new or used vehicle and you want a patient salesperson that truly cares about his clients, then do yourself a favor and ask for FERNANDO FLORES! I highly recommend him and his entire team at Myrtle Beach Chevrolet Cadillac Dealership! I’ll be encouraging all of my friends, family and clients to come ask for you. Thank you, Fernando Flores! Sincerely, Anthony S. Caywood Follow up after oil change and first service! Great service and quick. The communication from Becki and her team were and always are great! Thank you, ladies!! My salesperson, Fernando, also saw me there and came out to greet me and chat. Nice touch by him as well! All around top-notch service and I'm extremely pleased with everyone here and how I've been treated as a person and customer. I highly recommend your dealership!!Price gouging in my opinion
by Kay on 08/12/2021Overcharged. I showed them a text message picture of a diagnostic test that I had already had done which that is what they said was wrong too. They did their own $140 diagnostic test that I had to pay for with the same result. I was there… 2 hours with 45 minutes of that where my car was not being worked on because they were taking lunch. Just bought this car from them 3 months ago, put 2000 miles on it and now a "5 hour job" that cost almost $800. Never did I hear the words "complete fuel system cleaning and injector cleaning and premium fuel supplement" until I seen it on the bill. Changed spark plugs and cam actuator solenoid values. Labor charges $564.83 of the $792.24 bill and I was there 2 hours with 45 minutes of that time mechanics were gone to lunch, left the premises. Pretty steep in my opinion.Thank you for your feedback. As a courtesy, we worked to discount your labor rate and charges. We do our best to satisfy every person that visits here.
Shop Elsewhere Price Gouge and Poor Service
by Dprice77 on 07/20/2021Bad service, bad business. we purchased our vehicle from this dealer in 2016. Started good slowly got worse and then bad. Services rendered weren’t complete as in no fluids replaced upon services we would have to take car back. Wanted to… keep the relationship going we continued to take car for servicing here and tried to purchase a vehicle in 2019 and no one would help after walking in lot 3 times and emailing, no responses so we bought from another dealer. Same car we purchased in 2016 needed repairs…the price was inflated $250 above another dealer that sells same vehicle, half the price to repair?? Recently the same 2016 car had to be taken in for intake and exhaust cam actuators and fuel system cleaning. $550 and $240? $800? Now I felt we were being taken advantage of. Bonnie said Operations Manager would see us and negotiate price of repairs we were at dealership waiting, nothing. They gave us the key after paying $140 diagnostic fee, again an overcharge) and let us leave no one cared to talk to us. We got the same work complete and an oil change service on the car for $300 less at an official dealership the same day. Poor service. Beware they overcharge and gouge and under deliver. Plenty of other good trustworthy dealers elsewhere in the area that will save you hundreds.We always appreciate feedback and are always willing to discuss opportunities to improve. We are fairly priced per our market analysis that is completed periodically. We are transparent with our pricing and transactions. It was explained that the manager would have no problem discussing your concerns on a different day, but you were here on a Saturday - not waiting. Diagnostic fees are due and explained prior to starting any work on a vehicle. We are sad to hear you do not feel we did everything we could to assist you with your vehicle.
Very Frustrating!
by Sharon on 07/30/2019Had to wait three weeks for them to figure out what part was needed to fix the front end of a Chevy truck only to have the President of the company claim he never heard of ProComp lifts and therefore did not want his dealership to fix a… minor part in the suspension. Crazy! Extremely poor service as I could never get the service department or the parts department to call me back. Finally got tired of hunting them down for answers and will take my business elsewhere.Thank you for writing your review. After researching your visit, it was shown that our service attempted every avenue to find the aftermarket piece that was required to repair your vehicle. The department reached out to the dealer that you had purchased from; which were unable to locate the piece as well. Aftermarket products are not easily located. We do our best to service our customer's vehicles and strive for complete satisfaction. We are sorry to hear that yours was not so.
Superior Service
by SuperiorService on 05/06/2019Vacationing in MB April 28 - May 3. May 2nd the check engine light came on in our 2016 Chevy Traverse. Not wanting to risk a 730 mile trek up 95 with a possible problem we stopped in MB Chevrolet and spoke to Brad Davis about the engine… light. No only did he push our vehicle to the front of the line for diagnosis but they shuttled us back to the resort while we waited. Not 2 hours later the car was fixed after a phone consultation. Excellent service. Can't thank Brad and MB Chevrolet enough. Thank you....for great southern service.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HORRIBLE SERVICE
by D_Q on 03/18/2019updated 03/25/2019Was told my car was completely fixed, woman at front desk wrote down everything i thought was wrong with it, knowing im no mechanic, thats all they looked into. no further diagnosis was done. my vehicle then broke down 2 days later and… BRAD DAVIS told me its not their problem and i will be charged for further work to be done after i paid almost 1000 dollars to have my vehicle fixed. i drive a chevrolet malibu... what kind of chevy mechanic cant figure out whats wrong with my CHEVY??? Brad davis is a [non-permissible content removed] and has caused loss of service to the company by being rude and unethical. i have 5 Chevrolet vehicles in my family here and we will NO LONGER purchase or have anything fixed at the 501 chevrolet cadillac dealership of myrtle beach. thank you for stealing my money and doing nothing further but attempt to charge more money in the process of having my vehicle fixed.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (843) 407-0656 to discuss your concerns, as your satisfaction is of utmost importance to us.
2017 Camaro convertible
by Doug Camaro on 03/09/2019They were friendly and knowledgeable. Took a lot of time to explain the work that was done.We are happy to see that you found our staff to be so friendly and knowledgeable. We strive to provide excellent customer service every day. See you soon!
maint visit
by ppirozzi on 08/20/2018updated 08/31/2018problems solved, but had a problem with schedule had a 830am appt, for maybe a 20 min repair got out after 10 am, three appts were made for 8am, with only one tech, lousy planning sorta like a drs… office. did not like itLousy Customer Retention
by beachbummb on 07/12/2017Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wrong. I was advised on a prior service that we had one free oil change left on our warranty… service but was assured it would not be an issue if it was a couple months past due to keeping low miles on the vehicle. The service tech states she spoke with the service manager-Jesse ( whom I've never met or seen) and he said if I had purchased the vehicle from him originally they would have done it but since I'm a transplant and the car was purchased elsewhere it would not be covered. Just to be clear: there is a sign flashing on the tv stating that they promise to address all your concerns. I was advised the by the service technician to tell Jesse he just made up my mind where I'm not buying my next vehicle. Very disappointed in service managers lack of customer service, and how he didn't even have the professionalism to come speak to me. All third party. Also it took over 40 minutes to get my car back because they had lost the paperwork and keys and the. Found it however never entered any notes. The simple things to keep loyal Chevrolet owners happy are not happening here, I will not be back and will be spreading the word.Move on
by bonnano on 08/05/2016Service Great...sales not so much.Thank you for sharing your comments. We are sorry to hear that your experience with our sales team has not left you completely satisfied. Our top priority is to always make sure our customers are receiving the absolute best service they deserve. We are taking your issue seriously, and wish to speak with you further. Please contact Scott Urban at 843-450-4696 at your earliest convenience. We appreciate your business, and look forward to speaking with you soon.
Confusing but polite
by Bluehair on 07/07/2016Received a quote from Costco/Affinity Grp. 2 yrs ago for Tahoe on phone. Went to pay and sales manager said price didn't include doc fee. Called Affinity and received better equipped car for less than quote incl. doc. This year got… quote from Edmunds for CT6 @ $52,456 incl. doc. Offered $51,500. Received e-mail frm salesman saying invoice was $52,500 and no counter offer. Pleasant people but find their sales group inept.Thank you for your feedback. It is unfortunate to hear your recent experience with our sales department has not left you completely satisfied. Our sales team takes great pride in being courteous and professional, as well as providing a completely transparent experience. We are taking this matter seriously, and would like to speak with you further. Please contact Scott Urban to discuss this in more detail at 843-450-4696. We look forward to speaking with you soon, and hope you have a great day.
Agree with buyer's post. MB Chevy is cramped for sales and service.Still operating in the 70's in sales and the facility itself
Very Disappointed
by CrumbTraverse on 10/13/2015Our salesman did a fabulous job of selling us the car, however I feel like I was taken advantage of. We just bought a brand new 2016 Chevy Traverse and there is a small scratch on the back next to the lift gate handle. We noticed it right… away and we were told no problem it would get taken care of right away. I expressed we were very busy and I would rather leave the car at the dealership and not have to do the back and forth until the car was fixed. The salesman talked me into driving it home so I did. I received a call the next day to bring it in and it would be fixed. Well we took it back to get it fixed and then went to pick it up on a Thursday when they said it was all set, only to realize the same scratch was there and now instead of it being a light white color it was black and very noticeable. I was told they outsourced the job and the guys response was I was supposed to make it disappear from 20 ft away not completely remove it. At this point I'm completely shocked that I was told this information and to have been told it will be taken care of when in fact its still there. We bought the car on Oct 6th and it is now Oct 13th and we finally have a scheduled appointment in the actual body shop for Nov 16th, 2015. So I have a brand new car that I have to drive for a month and a half with a very noticeable scratch on it and to be quite frank they don't care. I spoke with the general manager to express my utter disappointment and his response was he didn't know anything about it but he could schedule the maintenance so it got taken care of. How does the general manager not know what is going on at his own dealership and not know the staff there is out sourcing jobs on brand new cars. I am baffled by all this and will never use this dealership again, nor would I recommend it to friends, family, or even a general person off the street. I will drive an hour away to another Chevy dealership before I would use this dealership again.I sincerely apologize for any inconvenience these issues may have caused you. We take our feedback very seriously as we are always striving to improve our services. I assure you that we have made some changes since this time and would like the opportunity to earn your trust. Please feel free to call me anytime at 843-448-3105- ext 234.
going the extra mile
by everskeptical on 10/25/2014We needed to turn in a 2011 chevy lease. We were very impressed with the 2014 Impala because of the safety fetchers , but it was priced out of our budget. Our sales person, John Gambone, did the usual by showing us several models and… colors. Then the good part began to roll our way! Yes, we can get the color we wanted already on the lot and with the cluster of driver safety options. No penalty for wear and tear, and best of all, a refund! John searched out all of the incentives which I already knew about, plus some more such as " credit union" membership. The total came in under our expected lease payments!! We exchanged keys and drove away. Happy as ducks. The warning options have already averted several mishaps caused by other drivers. John called to ask how we were enjoying our new car. Our answer was a resounding, Yes we are.We just wanted to thank you for choosing Myrtle Beach Chevrolet Cadillac when it came to buying your vehicle. We are happy that you chose us and are proud that you are now part of our family. Our goal is to make your ownership experience with us the best. If you have any questions or concerns please feel free to contact us anytime. We appreciate your business and look forward to working with you again soon.
Holiday Heroes
by summit25 on 01/05/2012updated 04/24/2025The Chevrolet service team at Myrtle Beach Chevrolet & Cadillac are our 2011 Holiday Heroes for getting us on the road home in record time after our 2008 Avalanche experienced engine trouble on Wednesday afternoon, December 28. The… outstanding and courteous service provided to us by the dealership turned what could have been a family vacation spoiler into a minor inconvenience. When our truck began running rough and displayed engine service messages, an OnStar emergency call center representative directed us to the dealership, where the Service Advisor was just finishing up with another customer. He talked with us immediately, arranged for shuttle service back to our hotel, and—even though it was after 4:00 p.m. when we left the dealership—got a service technician to diagnose the problem so he could call us before leaving for the day. • The bad news: the engine required replacement parts; the truck needed to stay in SC over the New Year’s Eve weekend while we returned home to NC with a rental car. I expected to make an 8-hour, 400-mile round trip to return for our vehicle. • The good news: the parts, service and rental car were covered under the GM 5-year/100,000-mile powertrain warranty. • The outstanding news: We got to drive our truck home, fully repaired, instead of leaving it in Myrtle Beach over the weekend. The Service Advisor called us on Friday afternoon to tell us that our truck was ready, just as we were getting ready to leave town. The Myrtle Beach Chevrolet team obviously did everything possible to see that our truck would be ready days before we expected it, so that we could drive it home. Their customers are fortunate to have such an excellent dealership at their service.
Myrtle Beach Chevrolet Cadillac has been proudly serving Myrtle Beach, SC for over 25 years. Since 1989, we have been delivering new and used Chevrolet and Cadillac options to Conway, Georgetown, and Florence, SC. Shop our sought-after inventory of cars, trucks, and SUVs. Happy to assist, our knowledgeable sales consultants will be by your side from initial vehicle exploration to eventual trade-in and everything in between. At Myrtle Beach Chevrolet Cadillac, we have worked hard to earn our positive reputation. As we aim to satisfy the needs of Myrtle Beach drivers, our Chevrolet professionals build long-lasting relationships with each customer who walks through our doors at 1785 Highway 501. Our dealership sells more because we do more, and that’s a fact we stand behind. We look forward to introducing you to our full lineup of Chevrolet and Cadillac models in South Carolina at Myrtle Beach Chevrolet Cadillac.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're happy you found our staff to be so supportive during your experience here at Myrtle Beach Chevrolet-Cadillac. Thank you again for choosing Myrtle Beach Chevrolet-Cadillac and we hope to see you again.
by Sonia Irwing on 08/18/2024