Customer Reviews of Burns Chevrolet
Review type:
Great Experience!
Great Experience!
by GC Skelton on 04/23/2025Don and Madison were great! I contacted the dealership with a specific car choice and Don asked questions and discussed the differences with the models. Madison was great test driving a 2025 Equinox and explaining the features. After my… husband and I decided what we wanted, Don and Madison kept us up to day weekly on the shipment/delivery time of our vehicle. We couldn't be happier with our choice!We're happy to hear you had such a great experience with our team! We sincerely value your business and look forward to your next visit!
Purchase of new vehicle
by Lee Pruitt on 02/23/2025Very helpful and friendly sales staff. Had exactly what I was looking for!Lee, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
expired temporary tag [contact info removed]
by royt6783 on 10/02/2024[contact info removed] asking about my title & tags on day # 27 I was told my plates will be mailed to me. On Day # 42 I went to the DMV and was told they had nothing from Burns Chevrolet. I was told that they have up to 45 days for my… plates on my temporary tag. I contacted the dealer by phone as well as email and I was told that nothing had been done and I would have to a week or more before my plates arrived. I will be unable to drive my vehicle due to the expiration of my temporary tag. Ther is a law saying that I am supposed to have tags and or title within 45 days. Why does Burns not honor their sales or complete their promises. I tried to file a complaint to the manager was refused to talk or make a complaint to them. Sample email below from [contact info removed] I am sorry for the delay in your plate and title. We are running a little behind on some processes and this one was completed today. You’ll see the plate in about 10 days and title in about 30-45. DMV handles both once we push it through on our end electronically.We certainly understand Mr. Tester's concern about getting his license plates to enable him to travel out of state in his new vehicle. We honored our commitment to complete the title and tag work within specified legal requirements, but we were tardy completing this work within a shorter time frame compared to normal submissions. In the old days, we simply physically went to DMV to complete this task. Now, governmental requirements cause us to submit all tag and title applications electronically only, and we are at the mercy of the DMV to mail the tag and title to the customer. If an officer checked, he would see the tasks completed timely by way of electronic inquiry. I do understand that is not as comforting traveling out of state with a new tag or completed transferred tag. I wish we had completed the tasks earlier. Claude Burns
Disgusted
by Disgusted on 07/29/2024Wish I could give zero stars... feel like I need to warn people about Burns Cadillac. Leased a new XT6 from them as they convinced me to trade in my '21 XT6 one month early with a promise to resolve the final month on my previous lease. Me… leasing the car from them and leaving that day with it was contingent on that condition... that my final payment goes away. They did not honor that commitment nor will they respond to repeated calls, texts and emails attempting to remedy. Also worth noting, they originally quoted me a price of over $1100 dollars per month. They quickly matched a quote of $825/month that I had gotten at South Charlotte but were clearly attempting to gouge a repeat customer. Stay far away. I am going to have to go there in person and it's all so frustrating. Previous experience with Cadillac was first class but stay away from Burns!We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Big Red Chevy
by Gerry Gallup on 01/12/2024In 68 years of buying vehicles I have never had a better salesman than Taylor Perrotta. From the moment I first contacted her to when she handed me the keys, she was professional, personable and diligent. She returned calls and text in an… expeditious manner and was always available to assist. She knows her vehicles and can advise you on the pros and cons of each based on your requirements. I highly recommend Taylor to any one looking to purchase a quality vehicle at a great price. She will help you with both.Gerry, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great place to buy and service your vehicle!
by Berry C on 09/12/2023This new service manager you have there is a really honest and knowledgeable man! He was informative and gave me the confidence to be able to do what I needed to do with my Blazer. You have won me back! Thank you so much! Don my salesman… is simply the best I have EVER had to deal with! He is my go to and Burns is my dealership for life!Berry, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
BEST DEALERSHIP EVER!
by L Black on 08/20/2023This is THE BEST AUTO BUYING EXPERIENCE in 52 years...honestly!! George Jr., Sales Associate, as we drove up, took care of everything so expertly, in such a timely manner and with superior customer service. Helped us immediately to purchase… the perfect van for us. Rob, the Sales Manager approved the perfect deal. Jason, Finance Manager, did a great job walking us through the paperwork. We drove 2 hours just to do business with this dealership due to their pricing...but we will never go anywhere else to get another vehicle.We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Please don't hesitate to reach out to us if there's anything more we can do!
Warranty
by Tjnordin58 on 07/08/2023I was charged for some of the warranty work which was unfairThank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at (803) 366-9414 when you can so we can address this situation directly. Thank you and have a great day.
Excellent service
by StephenB on 07/04/2023Great service. Job completed in reasonable timeYour wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Best service experience ever
by Jessica L on 03/09/2023The service team at Burns Chevrolet was knowledgeable, kind and didn't try to oversell me on anything. They got me in and out and treated me like a VIP. I have never had such a great experience when getting an oil change.Thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
5 star service
by evfrazier7 on 01/25/2023Great staff, very friendly and knowledgeable. They never disappoint anytime I go to get my car serviced.Thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! Feel free to reach out to us if you need anything. Have a wonderful day.
Service
by Joy Buick on 12/29/2022Here's a shout-out! The new oil change drive-thru facility at Burns Chevrolet /Rock Hill. Love it! It was my first for my 2021 Buick Encore. Craythie Holland and her team were amazing. Thank you! Thank you! Burns, "Certified… Service" is Excellent!Joy, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great car and excellent dealership - Burns Cadillac
by Maryjo on 11/11/2021Bought a Cadillac XT5 and it was a great experience. Jonathan took total care of me from just looking for a new car to completing the sale. No pressure, just lots of information. Great car and excellent dealership.Carolyn McMullen from Lancaster, South Carolina
by Carolyn McMullen on 03/19/2020Burns will make sure you get what you want when you come to them. I went looking for a car and my first dealership was Burns. I didn't bother to go anywhere else because I saw the car I wanted to get there at Burns. Everything went really… well. All of the staff are very nice. My sales person was Warren. He was very helpful and nice.Excellent customer service
by Josh on 06/05/2019My wife and I purchased a Traverse LTZ from Burns a few days ago. Miguel Ortiz is the man who made it happen for us. He came to us while we were looking around and introduced his self. Miguel was very professional and wasn't pushy at all,… and he has a lot of knowledge on GM vehicles because he explained everything very thoroughly. My wife and I both have poor credit, but Miguel found a way to put us in the vehicle we wanted without any hassles. We had a great experience at Burns with Miguel, and when it comes time to get another vehicle, we will most definitely go back to Burns and deal with Miguel.Used car purchase
by ElizabethS on 04/17/2019updated 04/24/2019My husband bought a car from this dealership. When my husband brought the car home I immediately smelled something in the car. I realized after a couple of days the dealership was trying to cover up the smoke smell in the car. I also… noted the driver side mirror was broken and cannot be opened. I wish I could give the car back due to the smoke smell since our family does not smoke. I also found a car rental agreement in the glove box which I told me this car was being used as a rental. Again I would have never bought this car.ElizabethS, Please contact me and we will be happy to detail your vehicle to get any odors out of your vehicle and fix your mirror. Claude Burns 803-242-6279
Worst Dealership Ever
by Matt_H on 04/04/2019Due to being in the military a few years ago, I have bought numerous vehicles from a variety of dealerships across the country. That being said, Burns Chevrolet is by far the worst dealership I have ever dealt with. They continuously… messed up my purchase paperwork (had to go back to the dealership to re-sign a form a week after the car sale), they took 2 months to submit my transfer of registration to the DMV (which caused me to get a fine from the state for "not having" insurance on my previous vehicle for 25 days since I cancelled it the day I traded it in like every other normal person), they took over a month to pay off my old loan (which caused it to go out of the payoff window by numerous days), and so on. These issues caused me numerous problems with the DMV, many of which are still ongoing. Their customer service is awful, even at the owner level. I confronted the dealership about my problems, since at the time of sale they make you pay a $600 closing cost fee (to deal with administrative things), and I ended up having to do all of the work myself anyways. They agreed they messed up, but then the owner of the dealership would only refund me half of my money back (even though I've been the one having to deal with the DMV since they failed to do their jobs and submit paperwork on time - rather the dealership also sent me a letter in the mail 2 months after the sale, once they finally submitted the transfer of registration to the DMV, blaming me since the DMV couldn't transfer my registration because of an insurance issue with my trade‐in, which is the issue the dealership caused by not submitting the paperwork until almost 2 months later). Again, I do not recommend this dealership whatsoever, and they are by far the worst dealership I have ever dealt with; between the constant screw ups in my paper work and the extremely late submission of it to the DMV and my previous loan holder, their customer service is also garbage! Unfortunately, I just bought this car in January of 2019, and I am already going to trade it in so I no longer have to deal with Burns Chevrolet ever again. I would've rated them 0 stars if this review allowed me. Do not buy from them, I can't say that enough!!!Mr. Hundelt, I understand your frustration and share much of your frustration. A new staff member of ours did fail to get some documents necessary to complete your tag transfer. However, we did complete the transfer, either one day before or one day after state requirements, depending on which employee I spoke with. The main problem we encountered in trying to transfer your Veteran's tag was USAA reported to DMV your insurance had been cancelled. That was correct for your traded vehicle. That caused DMV to issue a "lapse of insurance" notification to DMV. This happens all too frequently, but is beyond any dealership's control when DMV does not know a vehicle was traded before the new vehicle is registered. We simply have to deal with government and all that goes with that. Certainly, I would have been frustrated, too. However, we did attempt to salve some of your wounds with financial reimbursements and apologies for your inconvenience. We were at fault in not originally obtaining some documents from you, but we completed the task within, or a day off, from government mandated time tables in spite of government maladies confronting us. Again, we are sorry your transfer did not go as either of us would have liked. Regards, Claude Burns
NOT SATISFIED
by MCKEEB81 on 04/03/2019I took my Silverado LTZ in for an oil change,tire rotation and multi point inspection yesterday(4/2/19) and my tires were NOT rotated. I was charged $77.10 for this service. I have been taking my vehicles there for years and have never had… an issue. When I called, the operation manager said he was sorry and that they would send me a check in the mail for $15.99 which is the fee for tire rotation. On top of that, the service boy tried to keep my locking lug nut tool but never rotated my tires. I had to go back in and get my tool from him. Now, I'm questioning did they even change the oil or inspect the rest of the truck. I am going to pull my dipstick and check to see if the oil is clean and also if the filter looks new. I will remember the "techs" employee number and I will request that he never touches my vehicle again! I will probably stand there next time to make sure all work is done correctly. I give 1 star on this service review!Mr. McKee, Thank you for your valuable feedback. I understand our Service Manager has already contacted you and offered to re-inspect all to assure you your vehicle is ready to go. We will use your comments to initiate training for our staff members involved. Regards, Claude Burns
Super service
by Carolyn on 03/14/2019This is a return for me I moved away for 5 years and when I came back I knew exactly where to go for my car service. I had been going to burns for me years prior to my move things have stayed the same very curtious people and I was kept… informed of the movement and hoe much longer it would be I appreciate that very much. Church was on top of it and he made it a point to tell me how it was moving along. Great service great peopleThank you for coming back to us after your move back to the area! Claude Burns
Worst Trade in process ever!
by Matt on 02/26/2019We traded in our Tundra for a Camaro, which was the beginning of this nightmare! The dealership was 15 days passed the 10 day pay off period for paying off the Tundra (that’s a total of 25 days), which then caused an insurance coverage… lapse. We had to do everything ourselves because no one in the dealership knew what or where anything was, even though they charged us a $500 processing fee! We contacted GM headquarters to notify them of the situation and miraculously the truck was paid off the next day (again, 25 days later). So another month passes and we get a letter from the DMV regarding the insurance lapse saying the registration cannot be transferred to the new car until the $125 fee is paid (this is almost 2 months after the initial purchase date) so we have been driving this camaro for 2 months now illegally. Again, we had to contact the DMV and then go back up to the dealership to straighten everything out, this time we went straight to the manager. He got everything fixed for us, but when we requested our $500 processing fee be refunded, we only received about half of it back. This dealership is the worst I have ever went through and we are in the process of trading the car in just so we don’t have to deal with them anymore. I would never recommend anyone to this dealership!We apologize that dealing with government entities don't always go as well as any of us would like and are not within yours or our control. Claude Burns
First new car
by Newcars1 on 01/18/2019I just purchased my first new car at Burns Chevrolet! Chris Williams helped me and it was very pleasant. I dread talking to sales people and he guided me with exactly what I wanted with no hassle. It was very easy and didn't take all day!Thank you for your business. I'll be sure to pat Chris on the back!
WHY SHOP BURNS CHEVROLET IN ROCK HILL - SINCE 1923 YOUR RIGHT CHOICE!
• FAMILY OWNED & OPERATED SINCE 1923
• COMPETITIVE PRICING AVAILABLE 24/7 ONLINE
• 5 YEAR/100,000 MILE POWERTRAIN WARRANTY ON ALL NEW CHEVROLETS
• GM CERTIFIED PREOWNED VEHICLES
• USED VEHICLE WARRANTY
• IN-HOUSE FINANCING DEPARTMENT
• NEW OWNERS CLINIC FOR ALL NEW & PREOWNED BUYERS
• CUSTOMER SATISFACTION IS PRIORITY #1
• QUICK-LUBE SERVICE DEPARTMENT
• SHUTTLE SERVICE FOR SALES & SERVICE CUSTOMERS
• PREFERRED OWNERS LOYALTY REWARDS CARD
• iCAR GOLD CERTIFIED
• CORVETTE CERTIFIED SALES & SERVICE
• ONLY ASE BLUE SEAL CERTIFIED DEALERSHIP IN SOUTH CAROLINA
• STATE OF THE ART COLLISION CENTER
• AUTHORIZED RHINO LINER DEALER
• CLEAN STATE-OF-THE-ART FACILITY
• CUSTOMER REFERRAL PROGRAM
• NEW & PREOWNED VEHICLE LOCATOR SERVICE
• CONVENIENTLY LOCATED OFF I-77 EXIT 82B ON CHERRY ROAD
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
We're happy to hear you had such a great experience with our team! We sincerely value your business and look forward to your next visit!
by Stephanie Mavis on 04/26/2025