Customer Reviews of Toyota of Rock Hill
Review type:
Dr. Bradley
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by Megan on 03/24/2025I took my car in for a repair that fell under a customer support program. They lied and stated that was not true and tried to charge me $850 for the repair. I turned around and called another dealer, magically they are doing my repair for… free under the program. They are [non-permissible content removed]!Megan, We apologize for the inconvenience and frustration this experience has caused. Our service advisor made a mistake when reviewing the information on your vehicle. You do have the Customer Support Program, and we sincerely apologize for the oversight. Please let us know when we can schedule your repair — we’d like to make this right. Mike Reidy Service & Parts Director Toyota of Rock Hill (803) 325-9254 m.reidy@toyotarockhill.com
Excellent service team!
by C. Phillips on 06/04/2024The service team at Toyota of Rock Hill are top notch. They do a thorough inspection and answer all of my questions without making me feel rushed.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Rock Hill! We are always more than happy to assist you if anything else comes up. Take care!
Quick, thorough, quality
by Crew Max on 06/03/2024I had the Tundra serviced for rotors and pads and they did a great job, quick and complete.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tacoma service
by Whiteshadow on 06/01/2024A few miscommunication but overall a good experienceThank you for your visit. Please contact me if there is anything I can do to make your next visit even better! Dan Hinic General Manager dhinic@group1auto.com
Dr. Bradley
by Dr. Bradley on 05/30/2024I had wonderful service with Steven Didonato. He was very helpful and had great insight on my vehicle. I would rate his service a 10/10. If you go to the Rock Hill location ask for Steven. You will be in good hands.Hi, we're happy you found our staff Steven to be so supportive during your experience here at Toyota of Rock Hill. If you have any further questions, please give us a call. We're always happy to help!
Car service
by LisaMelton on 05/25/2024Ian was professional, polite, courteous and answered all questions and concerns that I had. My car was service completed in a timely manner and I highly recommend Toyota of Rock Hill.We're delighted to learn about your positive experience and the professional assistance provided by Ian! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Slow as Always
by Jeffrey on 05/21/2024They are horribly slow in the service department. Every single time (every 5,000 miles and am at 60,000) they take over an hour to do whatever is needed. Sometimes that is basic checks with no oil change. And my car usually sits in the lot… after service for 15+ minutes before they check me out. Do that stuff while the car is being worked on. A waste of time! I learned my lesson about prepaying for the services to 100,000 miles….Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize for the long wait time during your service visit with us and the inconvenience you experienced. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at m.reidy@toyotarockhill.com. Mike Reidy, Service Director
Service
by Janet!! on 05/21/2024Service technician very knowledgeable. Explained all details of my service to be done.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Best Toyota buying experience ever!
by 11past9 on 05/17/2024Living in LKN area I visited several regional Toyota dealers. Toyota of Rock Hill was, by far, the easiest and best car buying experience. Easily worth the 1-hour drive. Thanks to Michael English (sales) for making my visit pleasant and… quick, to Quinton White in finance, and a special thank you to Riggs Jones, Sales Manager. I highly recommend saving your and start with Toyota of Rock Hill.We're thrilled to hear that you had the best car buying experience at Toyota of Rock Hill! It's wonderful to know that your visit was worth the drive and that our team made it pleasant and quick. Michael, Quinton, and Riggs are dedicated to providing exceptional service, and we're glad they could assist you effectively. Thank you for your high recommendation and for choosing us. We look forward to serving you again in the future!
Great service in a timely manner
by Ttowngal on 05/15/2024Dropped my SUV off for a recall issue. I also had tires rotated and a front end alignment. My SUV was ready for pick up within 2hours.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Our First new Toyota
by TomBlanchard on 05/10/2024It was the most favorable new car purchase in my life. Our first new Toyota, our salesperson, Farrah, was extremely courteous and helpful. A true no-hassle purchase.Farrah made your car-buying experience a breeze! Courteous and helpful salespeople can make a difference when purchasing a new vehicle. Enjoy your new vehicle!
Fantastic Service
by Kate K 1956 on 05/10/2024I went to the service center at 7:20 thinking that I made an appointment online for 7:30, but I had failed to complete it; however, Ray Mock worked me in even though they were busy. He was professional, courteous & very customer service… driven. He went out of his way to assist me several times which I sincerely appreciated. I recommend Rock Hill Toyota and Ray for their excellent service.Ray at Toyota of Rock Hill is a lifesaver! It's great to hear that he was able to accommodate you even without a formal appointment and provided such excellent service. Thank you for choosing us!
Quick and helpful service
by Cdsmith on 05/08/2024I took in my truck for a squeaking noise which turned out to be an unknown bigger issue. Jason was great with following up on the issue and working to get it covered under my warranty. The service crew also fixed it super fast.It's great to hear that Jason and the service crew were able to address the issue with your truck promptly and efficiently! It's always reassuring when service advisors like Jason take the initiative to follow up and work towards resolving issues, especially when they involve warranty coverage. Thank you for sharing your positive experience!
Oil change and tire rotation
by Jackarmfield on 05/06/2024Fast and professionalWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Been going for 10 years strong
by Dexter Davis on 05/04/2024I got my car serviced at the time of my appointment. They had plenty of people working yesterday and my coupon was honored.It's impressive that you've been a loyal customer for 10 years! It's great to hear that your recent service appointment went smoothly, with timely service and the honored coupon. Thank you for your loyalty!
Check up
by Rebecca on 05/04/2024Always fast and friendly. Very thorough. In and out under an hour. Love them here!We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Oil change
by Maggie Allen on 05/03/2024Excellent customer service and not long of a wait.We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Service
by Princessdi on 04/30/2024I was early for my appointment and they took my car right in. Didn't have to wait long.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Anita a on 04/30/2024Great service, great communication, very time efficientWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Tire replacement
by PatTinSC on 04/30/2024Excellent service. Ian recognized we were in distress because of gouge in our tire. Have managed to fit us in, though late in the day. Got us replacement and got us on the road before they closed.It's great to hear that Ian and our team were able to assist you promptly and get you back on the road despite the late hour. Your satisfaction and safety are always our top priorities. We appreciate your feedback and thank you for choosing us!
Outstanding service
by Mr.CRT1 on 04/27/2024I received excellent service at Toyota of Rock Hill. Ian is an outstanding customer service technician. He provided first class customer service as he ensured that I was informed of the work that was needed to my vehicle.We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Get a new Camry, Corolla, Prius, Tacoma or Tundra from Rock Hill's Toyota of Rock Hill and you'll get a great vehicle, at a great price, with the experience and dedication of our team behind you throughout the purchasing process, and the duration of your ownership of your Toyota automobile. Our service to you does not end at the sale. Call us anytime with questions. Our entire team at Toyota of Rock Hill is here to help. If you're looking to purchase from a dealership dedicated to its customers, come by Rock Hill's Toyota of Rock Hill and experience our service for yourself!
If a new car isn't in your cards right now, we invite you to browse our hand-picked selection of pre-owned vehicles. Proudly serving Gastonia, Huntersville and Charlotte NC, we're trusted for our immaculate assortment and long-term satisfaction, Toyota of Rock Hill is always the right turn to take on your quest for the ultimate used car. To start exploring our envious lineup now, simply visit our easy-to-navigate.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found our staff Steven to be so supportive during your experience here at Toyota of Rock Hill. If you have any further questions, please give us a call. We're always happy to help!
by Niki Abney on 05/31/2024