Audi Nashville
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Customer Reviews of Audi Nashville
Review type:
terrific dealership
by Desi girl on 01/08/2025
We had a very good experience at AUDI Nashville. The staff were knowledgeable , helpful and did not use high pressure sales tactics. They helped us get the car we wanted and made good faith efforts to get and keep our business.
18 reviews
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terrific dealership
by Desi girl on 01/08/2025We had a very good experience at AUDI Nashville. The staff were knowledgeable , helpful and did not use high pressure sales tactics. They helped us get the car we wanted and made good faith efforts to get and keep our business.Hi, we are so pleased you enjoyed your visit to Audi Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.
Best buying experience
by OdetteWS on 05/09/2024Bought my third Audi A3 here and this was the easiest and most pleasant experience. Salesperson and manager both were upbeat, patient and helpful.Hi, we are so pleased you enjoyed your visit to Audi Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.
Robert Hartman, General Manager
by JaySteinberg on 05/09/2024Robert Hartman was very knowledgeable and extremely courteous and helpful. This is the fourth Audi I have purchased from Audi Nashville, and I am always impressed by their operation.Hi, we are so pleased you enjoyed your visit to Audi Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.
Check Engine Waiting to Happen
by 34867098 on 05/08/2024I test drove my car and came back the next day to buy it. The check engine light was not on during those drives, but by the time I got home it was on. While the car was used and I know I bought it "as is," the sensors that had to be fixed… definitely didn't go bad on that same day. I would have given more stars if they had been more helpful after this happened. While they did get me into the service department, I had to call twice, the service department was not ready for me because the pre-owned manager had not communicated as promised, and they fixed a sensor and sent me home and that night the light was back on. When I called back I was scheduled for an appointment, but I was called the day before the appointment to tell me that it needed to go through the pre-owned manager. I was told that person would reach out to me and they never did. When I finally took my car to another service department to have the light fixed, I also learned there was a tear in the axle boot and was told it probably should not have been overlooked when they sold me the car. This has been a frustrating experience, and I will not be returning as a customer. I expect with a used car things will go wrong, but I expect that the dealer should not sell me one where they already know what's wrong without disclosing.We would like the opportunity to address your concerns. Please reach out to our General Manager at (855) 574-8043 when you have a chance.
Purchased 2019 Audi Q7
by Khudavan on 05/06/2024Thanks to Sales Executive “Godo Jiggo”, he helped me through out the process, I meat his once couple weeks before to test drive one Car.. some how, we didn’t like that one.. Later couple Godo followed up with me with new inventory.. Due to… my other appointments, I didn’t get the opportunity to test drive the vehicle and it was sold out.. 2 weeks back, he texted me with new vehicle information .. This time I was able to test drive and finalise the Car.. It all happened because of Godo.. A Big Thanks to Godo.. Good experience with Audi Nashville other team members as well..Hi, thank you for taking the time to leave a review for us at Audi Nashville. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience buying a new Q7 at Audi Nashville!
by jsnaglieri on 05/03/2024We really enjoyed our experience and specifically our salesperson Jeff Baugh, who really helped us through the process seamlessly and worked with us to make it happen. It was a true VIP experience all way!Hi, we are so pleased you enjoyed your visit to Audi Nashville! Congratulations on your new Q7! We hope you love it. We look forward to your next visit! Take care!
Interaction with Audi team was frictionless
by MartenER on 04/25/2024We visited to view vehicles and see what is up for sale at local dealership ( confirmed that dealer had options available on their website ). Someone came over to see if we needed anything. Godo introduced himself, retrieved the keys for… the vehicles we wanted to check up closer and inside. He clearly explained vehicle options and differences and, where the value would lie based on our responses. The non-pressured, easy going and informative discussion - not sales push - made the difference and decision to continue with a eventual purchase used vehicle; no trade during the process.Hi, we are very happy to have provided you with such a positive experience! We are happy to have you in the Audi Nashville family! Please don't hesitate to reach out if there's anything additional we can do for you.
Very knowledgeable
by Audi driver on 04/01/2024They were very professional and knowledgeable. This is 5th car we have bought from them!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent
by Meagan W. on 03/16/2024Wonderful customer service, great deal!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Misrepresented car as flex fuel
by JR on 08/17/2021I purchased a 2016 Mercedes GLA 250 from Audi Nashville. The car was in excellent condition and had 47k miles. It was advertised on the 3rd party site as a flex fuel. Although I had not owned or operated a flex fuel vehicle, I did some… research, including looking at Mercedes site that claimed their flex fuel vehicles were designed to run on either premium or E85. Please continue reading thru this so you can be forewarned of a totally dishonest dealership. I know, imagine that with car dealers, right? I asked the sales rep Joe V. about his experience with high end brands running on E85,if they had any problems along with several other related questions. I explained to him I had not had flex fuel before so I just wanted to know. A month later and 2k miles, the engine started suddenly misfiring badly. After getting it into Mercedes dealership where I live in Arkansas it was discovered this was not a flex fuel vehicle. My repair was 4300 for replacement of fuel injectors, plugs, oil change, reprogramming etc. I discussed case with GM Robert H at Audi Nashville, who denied that his sales rep ever discussed this car being a flex fuel. I am certain they changed the details before sending the archived ad on the vehicle. If I did not live out of state I would have an attorney look at this but it does boil down to he said- he said so I know how that turns out. All I was asking in the end was for them to own up to misrepresenting something so crucial to the car and split the repair with me. Even took it to the corporate level of Sonic Automotive to no avail. I will never trust anyone associated with Sonic Automotive or Audi Nashville and I recommend strongly you do not either.Forrest Duvall, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Over 2 months and still have not received car tags
by Tosha Barnes on 09/02/2020I hate to leave a negative review but I was left with no choice. I bought a Range Rover on June 26, 2020 and had my original license plate tags transfer to the Rover. It's now been two months and five days and still have not received no… license plate tag or drive off tags. I spoke with Carol in title registration about 3 weeks ago and was told my tags should be getting mailed out to me asap. Well guess that was a lie. I have since called and left numerous messages with different people whom work there and still no replyIs it hard to reply to a voicemail? I'm confused to why Carol stated my tags are registered in Williamson County instead of Wilson County. This is becoming frustrated especially when I got pulled over driving because the tags on my car is not registered to that particular car and receive a ticket. If I would have known transferring tags would cause this much chaos then I never would have did it. I'm about to talk to a lawyer because this is ridiculous. Please I say when you are going to buy a car here please don't choose transfer tags options.Hi Tosha Barnes, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 574-8043 when you have a chance. Thank you, and we look forward to hearing from you.
Customer Service
by Veronica on 11/24/2019Aric and his team at Audi Nashville made my out of state experience pleasurable and easy. I would highly recommend their facility for anyone looking to buy a car!Hi Veronica, thank you so much for your positive comments about Audi Nashville! We hope to see you soon!
Hi Veronica, thank you so much for your positive comments about Audi Nashville! We hope to see you soon!
Great dealer
by RourkeB on 05/27/2019updated 06/03/2019Joe Virgen and Robert Hartman went out of their way big time to work with me and get the deal done. I also greatly appreciate that they are a zero pressure dealership and will never push to complete the purchase.Rourkeb, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Excellent Service
by Leann B. on 05/20/2019updated 05/28/2019I am so pleased with Christina Jackson and the service dept at Audi Brentwood. They have been a pleasure doing business with.Leann B., we are so happy to read such a great review about Audi Nashville! We can't wait to see you again, have a great day.
Extremely over priced services
by gblocklear on 03/04/2017$600+ for an oil and battery change. $300 of that being for 'labor' costs. Stay away!Very pleased with Audi and Tim Cochran
by Willys45 on 11/28/2016Just purchased new Audi from Audi of Nashville. Switching from Lexus. Tim Cochran did a great job with the sale and the orientation to the car. Thanks!Mixed emotions
by jimc23 on 03/29/2015Recently I purchased a certified used vehicle from this dealer. The car was delivered from another affiliated dealer who had the vehicle I wanted. I had three problems with the transaction. First, the local dealer dropped the ball with… follow-up once the vehicle was located at the affiliated dealer. The result was a delayed delivery to me, forcing me to spend an two extra nights in Nashville. Except for an apology from the salesperson, I received no communication from anyone else at the dealership and no offer of even token financial compensation. Second, when picking up my vehicle and closing the transaction I was presented with several take-it-now-or-lose-it offers for extended warranties and service. I have no problem with having these options, but why wasn't I informed of these options in advance so I could think about them. It just seemed like a high-pressure way of doing business that is unexpected from a quality dealership. Third, from the time I entered the dealership, all through the vehicle search and buying process, and ending with the paperwork and delivery, I never met anyone except the sales and finance reps. No manager...no thank you....no nothing.Worst Car Buying Experience Ever
by RoverDang on 10/10/2014This was the absolute worst car buying experience I have ever had with any dealership ever. Prior to driving 2 hours to Nashville Audi, I had negotiated the deal for an Audi Q5. I explained my situation: closing on a house in 10 days /… deploying to Kuwait in 30 days. I explained that it was imperative to have loan documents process for home closing and title processed in time to register/tag the vehicle prior to deployment to Kuwait. I purchased the vehicle on 5 Aug 2014. Sales rep, finance officer and everyone at the dealership were very supportive of my situation until the day after I drove off the lot. After 5 days, my mortgage company called the auto loan bank to record the payment details for the home closing; however, there was no record of a car loan having been issued. I contacted the dealership and talked to sales rep and then finance officer who stated that "normally the documents are processed within 2-3 business days, etc". I continued to press for confirmation that the loan documents had been processed, and was finally referred to someone that was able to confirm the loan documents had NOT been sent, but stated that they would be sent the next business day. After 10 days, the loan had still not been issued, I had to delay the closing on the house to allow the mortgage company to recalculate my loan/income ratio using both the car loan for the Audi Q5 that had not been processed and also the car loan on my trade in which had not been paid off by Audi yet. After 19 days, I again called Audi Nashville to check the status. After being transferred around, given other numbers to call, leaving messages and then following up after no one returned my calls, I finally reached someone that told me she was sending the title to the city DMV via overnight express and it would arrive the next day. 20 days after the car purchase, I contacted DMV and received confirmation that the title had arrived and I could pick up tags, etc. On day 24 after purchasing the vehicle, I went to DMV to pick-up tags and was told that AUDI NASHVILLE HAD REQUESTED THE TITLE BE RETURNED TO THE DEALERSHIP. I frantically contacted Audi Nashville and finally reached the general manager who told me that they had requested the title be returned because the bank issuing the loan required proof of my residency. I was furious. It is simply unbelievable that 24 days after I purchased the vehicle the loan bank suddenly realized they needed proof of residency. I asked Audi Nashville when the bank had requested proof of residency and why it had taken them so long to notify me. They responded with gibberish answers and evaded the question. On 31 Aug 2014, when I was required to depart for my deployment, I had still not received confirmation from DMV that the title was received and as a result spent my final day prior to deployment obtaining "power of attorney" in order to have someone register the vehicle at DMV and obtain license plates. During this entire process, each person who I talked to at Audi Nashville, from the sales rep to the finance manager to the dealership general manager, made me feel like I was imposing on their time and that my follow up was an unwelcome inconvenience on them. There was little attempt to assist me, my calls were generally not returned and once I was transferred past the receptionist, I was generally treated rudely. No one ever acknowledged any concern for my situation or any regret for their failure to process basic purchase and loan documentation in a timely manner. As I have found in other online reviews of this dealership, my experience is not an isolated occurrence. I would strongly recommend NOT purchasing from Audi Nashville.
About our dealership
Hi, we are so pleased you enjoyed your visit to Audi Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.
by Eleanor Tant on 01/16/2025