Mountain View Ford Lincoln
Today closed
Customer Reviews of Mountain View Ford Lincoln
Review type:
Excellent Service
by P. Jones on 05/29/2024
We were desperately looking for a car for my daughter since a tree fell on hers from a storm. Our salesman, Lawton Willingham, took the time to show us several cars and answered all of our questions. He understood what we were looking for… and found her the perfect car.
146 reviews
Sort by:
2014 Ford Fusion
by jamiecoffman on 11/30/2015I purchased a 2014 Ford Fusion and Ron was extremely helpful. He made the stress of buying a car a breeze. Thanks again to the Mountain View Ford family!Oil Change
by braz117 on 11/30/2015Took my 2015 F-150 in for the first oil change and was very happy with all aspects of my service.Great experience!!!
by Ramtough6907 on 11/17/2015We had a good experience with Mountainview and our salesman worked hard to get us what we wanted. Very pleased with the outcome and the salesman (Chris Yancy) and Jason Rose (finance manager) I would highly recommend him to anyone. If you… are looking for a car to buy go see Chris Yancy at Mountainview FordGreat service
by Dante94 on 11/03/2015updated 11/17/2015The process of getting the taillight fixed on my car was great. I received a great price and a timely repair.Excellent Service!
by Leeconnell83 on 10/22/2015updated 11/13/2015I purchased a 2015 F-150 Lariat 4x4 Sport. Kenny Cone was my sales rep. He was awesome. Very knowledgeable, and also accommodating for my schedule. I will definitely recommend MVF to anyone who is in the market.Great Sevice
by jmullins8728 on 11/10/2015The service was excellent! The tech was courteous and very knowledgeable.Great Car Buying at Mtn. View Ford
by Glenda30 on 10/15/2015updated 11/10/2015I purchased a 2016 Explorer at Mtn. View Ford on Oct. 12th. I visited 2 other Ford dealerships in Chattanooga and Cleveland, and could not trade with them. I was very happy with how professional and knowledgeable the salesman (Craig) and… (Doug) were. I felt like they gave me a good trade-in price for my car and was happy with paying the difference between my old car and the new one. I will certainly give Mtn. View first choice the next time I trade vehicles. Glenda DavisTeresa Wade Car SErvice
by TeresaPWade on 10/27/2015Chad is always very helpful. I feel confident that my car will be handled appropriately when Chad handles things. He is a good communicator and I feel that I am not being charged for things I do not need. Teresa WadeUsed Car Shopping
by 12121964 on 10/27/2015I came in looking for a used card and based on a few second conversation, realized financially would be better to get a new car. They didn't pressure me into a decision and within 2 hours I walked out with a 2015 Ford Focus.Recommending Craig Beckler
by Dawgfood on 10/06/2015Easy, fast transaction. Worked through the details prior to my arrival. Craig had the truck ready for the test drive. I was in and out in 2 hours which included a trade-in. Professional salesman with a desire for customer servicePleasure to make a deal on new MKX
by kbchatt on 10/05/2015Everyone from sales to service were very accommodating. Every question was answered and I feel comfortable calling on anyone at the dealership for guidance in the future. I'm very pleased with my new 2016 MKX!!Mtn. View Purchase
by caltommy on 09/23/2015F150 King Ranch. Craig was patient and very knowledgeable. His scheduling the overnight test drive switched us from a GM to a Ford. Looking forward to getting all my service done there, and done right.Routine service and inspection
by Wadesedge on 09/21/2015Just a normal routine oil change and inspection, service was exactly as expected. The staff was courteous like always.Easy to do business with...
by Mustangdad7498 on 09/15/2015We purchased a 2014 Mustang. The sales rep ( Ron Elliott) was very helpful and informative. He went above and beyond. It was a very pleasant process. Would recommend to friends and family.delvin was great
by tfoster334 on 09/15/2015Delvin was very good . stayed right with us. Got us the acadia and called us back after we left . got us into the acadia. I am however having problems with the acadia . i havent had time to bring it in. I asked the finance manager chad… about my warranty. He did not respond to all my emails .Outstanding service & price
by KingRanch2850 on 09/10/20152015 F150 King Ranch. Kenny Epple was great to work with. He seemed very concern to get me the right vehicle and the price I could live with. I have bought over 12 new cars. This was the BEST experience I have had. I will buy my next… vehicle from Mountain View!Excellant
by JenGladson on 09/10/2015We love your dealership!! This is our 3rd vehicle purchased from you & every oil change for them is done there as well. I'm always recommending your dealership when someone is speaking of buying a car.Great Car Buying Experience
by TravLyn on 09/05/2015Thanks to Mountain View Ford for the deal I got when purchasing my 2015 F150 XLT. Excellent truck, excellent price, and great customer service!Experience at Dealership
by jazzmusicman on 09/05/2015Ron went above and beyond the call of duty. He was very patience and kind. He really appeared to enjoy being of service to us. He was very informative and endeavored to answer all of our questions. It was a good experience hands down.Terrible Service Department
by bparadis88 on 11/11/2014October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best option was to get it towed to the nearest repair shop, to avoid a $700+ towing fee. When it… was dropped off, I informed Mountain View Ford that I thought it was a transmission issue. The people at Mt. View Ford then come back with a diagnosis. They say that the main wiring harness is pinched between the firewall and the IMRC, causing the engine to miss on several cylinders, and needs to be repaired and rerouted. They also added that my catalytic converters needed to be replaced. What that has to do with the transmission.. I dont know. A week later, after giving Mt View Ford the benefit of the doubt, we are told the truck is ready and to come pick it up tomorrow (10/31/14). So we arrive after our 200+ mile drive, only to be notified that it was not ready, and that it was in fact, the transmission. So now that Ive already dropped close to $2,200+ on other issues they thought needed repair, I now have another $2300+ to add to that for a replaced transmission. We were told it would be done Tuesday, November 4th, 2014, WORST CASE. I wait till Thursday(11/6/14) to call, and it is still not finished. I get a call that Friday, notifying me it is finally done. I told them that I had an interview, and would have to pick it up Saturday morning. I asked about service financing, and they offered me a 12 month, no interest plan. We show up to pick up the truck, prepared to apply for a 12 month financing plan, and low and behold, they cant do that on a Saturday. At this point, it was not a surprise to me that picking up my truck would not go smoothly. An hour later, they figure out that they can, in fact do it on a Saturday. So $4800+ later, we are out the door. But wait. Theres more. I drive 200 miles home. Everything seems to be running fine, when I pull off the interstate only to hear loud ticking and knocking sounds that were not there before the repair. I also noticed that when I put it in reverse, all audio cuts out. The last thing Im doing is taking it back to Mountain View Ford, so I take it to the local Ford Dealer (Jeff Smith Ford) for a diagnosis. The same day, they come back with an answer: a piece of the transmission is chipped, which is causing the audio to go out, and it is not covered under any kind of Ford warranty. So Mountain View Ford put a broken transmission in my truck, and I have to pay for it? In conclusion, after two weeks without my truck, three 200 mile trips to Chattanooga, a rental car fee, and $4800+, my truck is still not fixed, and back in the shop. Its hard to believe that out of all the places to take your vehicle to be repaired, the Ford Dealership itself, would be the worst.
About our dealership
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
by Joseph Lee on 05/31/2024