Nissan Of Chattanooga East
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Customer Reviews of Nissan Of Chattanooga East
Review type:
Car buying
by Jerry Brown on 03/18/2024
I purchased a 2024 Nissan frontier from Nissan of Chattanooga East, and more personally from Mark Spangler. He was extremely professional, courteous, respectful, and very helpful and attending to my every car buying need. he got me exactly… what I wanted, and he worked diligently and very hard to get it done quickly. Overall, the entire dealership is the best Nissan dealership in my opinion in all of Tennessee.
52 reviews
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Will never go back
by joshuaas1093 on 04/07/2016Will never go back. I went there to get my oil changed and transmission fluid changed. Not only did they use the wrong grade of oil (5W-30 instead of 0W-30, and yes it did make a difference in sound and gas mileage) but when I requested to… have my transmission fluid changed, I was laughed at and made fun of by a technician and one of the advisors because I was changing it way before the scheduled mileage. It's my first new car, doesn't matter if it's maintenance overkill, I should still be treated with respect. Had to go pay more money to Mountain View Nissan to get my car serviced correctly.Awesome Service
by JaneatWork on 03/29/2016updated 04/06/2016I appreciated the education as to why and when different services are needed. Thank you.Bad experience
by Samalani on 03/29/2016No one call me when my car is ready Car was not cleaned as they promised me No recommendations at the pickup No promotion for any products or servicesSamalani , thank you for bringing this to our attention. We are concerned with your review as this is not consistent with the quality of customer satisfaction and service we provide at Nissan of Chattanooga East. It is always our goal to provide a seamless and informative car buying and service experience, and are disappointed to learn we fell short of this during your visit. We would like to learn more about this experience to see how we can better assist you. Please contact Eric Liner at eric.liner@nissanofchattanoogaeast.com or (423) 381-6435 to discuss this matter further. Thank you, we look forward to speaking with you shortly.
Execellent service!!
by Ademola59 on 03/25/2016Great experience and will always recommend guest to service their cars at Nissan of Chattanooga east.compliments
by stracer on 03/17/2016the service advisor Michael Egeland has always been very helpful . he goes out of his way to do a good job. I trust him to take good care of my car. he always has the same tech do the work and he always does a good job .they make a… good team .Excellent service 1000% dedication
by JTaylor201 on 02/25/2016Excellent customer service.The service tech was well above and beyond any that I hve ever worked withGreat Service
by Jess42386 on 02/23/2016I bought my first new car from Carter at Nissan East in Chattanooga. My family has bought 5 cars from Carter and have had a great experience each time.Great service
by Christina9482 on 02/18/2016It was my first time ever going to a dealership for my car so I was quite unsure of how things worked but the gentlemen that did help was great he explained everything that I needed to be done I absolutely loved the servicedWe were Shafted!
by LindaW1967 on 06/16/2015My husband and I looked at a used Honda civic on 06/01/2015. We were told that it we could not yet test drive it because it had just been traded in and had to be serviced and cleaned. The salesman told us we could test drive it 1st. My… husband asked him if someone else could get it before us and he said "that is not the way we do things around here" The next day the car was not ready. The next day on 6/3/2015 the salesman called me at 9.33 am. He asked if we were ready to come in and I said is it ready and he did not know, but said he would text. He texted me at 9.41 and said it was ready and that someone was looking at it. I called him while we were leaving to go to them and the salesman said it was 1st come 1st serve. That is not what we were told on Monday. Then we went there and a Mother and daughter were in there making the deal, with a different salesman. If we were told the correct info to begin with we would have know to be there. But we were not told that it was ready until it was brought out and someone bought it while we stood out front looking at the car. This was totally wrong. Were are the days of treating people right? We should have been allowed to test drive it and take it to our mechanic as promised First. Then if we didn't buy it or put down cash to hold it, they could have showed it to the other people. The salesman was new and I give him the benefit of the doubt, But, the company or manager and even the salesman have not contacted us since! This was totally wrong!!Linda, We apologize for this miscommunication and we completely understand your frustration. If possible, we would like to speak with you directly regarding your experience so we can clear up any confusion and handle this properly. Please contact our General Manager Danny McVay at 423-899-2525 or through e-mail at danny.mcvay@nissanofchattanoogaeast.com. We look forward to hearing from you.
Outstanding
by dgates50 on 12/03/2014My experience was outstanding at this dealership. Everyone was very professional and cared about my needs.
About our dealership
Jerry, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Lexie Fernandes on 03/20/2024